Surrey Specialist Cars Reviews 

139
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being extremely helpful, friendly, and knowledgeable, creating a welcoming and relaxed environment without any pressure during car purchases. People note that the overall purchasing process is wonderfully smooth, transparent, and remarkably easy to navigate from initial contact to final collection. However, some customers also noted recurring mechanical issues with vehicles shortly after purchase and expressed frustration with inadequate or slow post-sale support. A few other people also felt that staff could be unhelpful, unapproachable, or unresponsive when dealing with complaints, unexpected faults, and vehicle repair requests.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting friendly, welcoming, and... See more

Service

Customers consistently note ambiguous experiences with service, highlighting a sharp divide in their overall... See more

Product

Reviewers highlight ambiguous aspects of product, as experiences vary significantly. While some consumers... See more

User experience

Clients share positive opinions on user experience, describing the car buying process as extremely easy and... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise staff members for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently purchased an Astra from Surrey specialist cars. I was made to fell welcome from initial phone call to collecting car . I dealt with mark who was great and answered all my questions as it has... See more

Rated 5 out of 5 stars

The salesman James Van Buskirk made the whole experience both professional whilst good fun and interesting. Although we spent a long time there we were able to get the vehicle of our choice. The... See more

Rated 5 out of 5 stars

James was very helpful and efficient and the process of buying a car was extremely easy with no stress at all. I'd certainly recommend James to any family or friends.

Rated 5 out of 5 stars

Very friendly office environment, everyone was really cheerful and deciding on my new car was an enjoyable experience! Had to use the warranty which I purchased about 2 months after picking up the c... See more


Company details

  1. Car Dealer

Written by the company

Welcome to Surrey Specialist Cars We have a great selection of competitively priced used cars and are proud to offer a first-class customer service experience. All available with flexible finance options allowing you to find your dream car. We're always updating our stock to ensure we have something to suit everyone. Buying a car can sometimes be a daunting experience, rest assured at Surrey Specialist Cars our friendly team will be available to answer any questions you may have and offer a no-pressure buying experience.


Contact info

4.1

Great

TrustScore 4 out of 5

139 reviews

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No recent history of asking for reviews

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4.1

All reviews

(139)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Dragos is the man

Dragos is the man. He made me get the car at the time I wanted. And it was smoothly done.

January 22, 2024
Unprompted review
Surrey Specialist Cars logo

Reply from Surrey Specialist Cars

Thanks for your feedback.

Rated 5 out of 5 stars

We originally found a car on auto…

We originally found a car on auto trader. We went to go and have a look but wasn’t sure on this one. continuing to look for a similar car, they help us find a very similar car which we ended up driving away. The company was very thorough and went through everything with us.
All the staff were very helpful and welcoming. Special, mention to Dragos Who we dealt with on the very beginning of the sale highly recommend this garage to anyone looking for a new car.

February 2, 2024
Unprompted review
Surrey Specialist Cars logo

Reply from Surrey Specialist Cars

Thanks for your feedback great to hear you had a positive experience.

Rated 5 out of 5 stars

We were trying to find a specific BMW…

We were trying to find a specific BMW and colour it came up on Surrey Specialist cars. So we had found the car good price and the milage we where happy with. So we arranged a viewing and a test drive. Car in very good shape and drove incredibly well. A price including a trade in was agreed with some things we wanted done. Mot a cosmetic part and a essential part replaced no problem. My son chose finance and a AA warranty. There was a fair amount of paper work for the finance and the warranty but it was no problem and all sorted rather quickly. Deal Done!
These guys James and Mat where excellent from start to finish in there approach extremely helpful non pushy and listened to our needs. They answered so many questions and gave us pros and cons on many warranty and finance matters. Our son has had the car a couple of weeks now and is using it for his daily commute to work Brighton to Gatwick. This was all in all a fantastic purchase with guys that are interested in their customers and doing business in a extremely friendly manner.
Would defiantly deal with again with out hesitation.
JP Mandy and Call.

January 15, 2024
Unprompted review
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Reply from Surrey Specialist Cars

Thank you for taking the time to provide feedback on your experience. We really appreciate it.

Rated 5 out of 5 stars

The company is very efficient

The company is very efficient. The sales team was brilliant. Thank you very much for making the purchase very pleasant and easy. I was spared all the usual stories and received courteous and professional treatment. I would recommend it.

January 22, 2024
Unprompted review
Surrey Specialist Cars logo

Reply from Surrey Specialist Cars

Thanks for your kind words Sarah

Rated 2 out of 5 stars

Not interested in the condition of what they are selling

Checked out a Mini my daughter had seen and offered to buy. Clear front end damage in a few places which dealer was seemingly unaware of until pointe out. Asked for service history as there were no receipts to discover via the onboard system that an oil and brake fluid change was due. Again, apparently unaware of the car’s condition or status. Leaves spread around the engine bay so minimal effort to prepare the car for sale.Warranty an optional extra.

January 29, 2024
Unprompted review
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Reply from Surrey Specialist Cars

Sorry to hear you didn't have the experience you expected. We always try our best to have all vehicle information to hand but occasionally when a car has just come in to us this isn't always possible. Thanks for your feedback.

Rated 5 out of 5 stars

Thanks for all your expert advice

I found my new car at Surrey Specialist Cars, they were a bit tucked away, but sent instructions of where to find them, I booked an appointment and the car was ready and waiting for me. James took time to explain all the functions of the car and it's just what I wanted. No pressure selling which made the whole process so much better than I have experienced in the past.

December 4, 2023
Unprompted review
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Reply from Surrey Specialist Cars

Glad to hear we were able to offer a good experience. Thanks for your feedback.

Rated 2 out of 5 stars

Tried to buy a car for daughter

Tried to buy a car for daughter, found one at SSC but they needed to check a noise during test drive.
Keen on the day but follow up was appalling, couldn't care less attitude, had to be chased a number of times and were told it would take 2 weeks to fix

November 30, 2023
Unprompted review
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Reply from Surrey Specialist Cars

Thanks for you feedback. Unfortunately we were unable to get the part as soon as we'd like. Please accept our apologies for the communication on this.

Rated 5 out of 5 stars

Highly recommend

James was extremely helpful, professional, friendly and patient and because of this, landed a deal! James wasn’t the typical “pushy salesman” but supportive and a pleasure to do business with. Sam sorted all the paperwork and also was very friendly.

November 21, 2022
Unprompted review
Surrey Specialist Cars logo

Reply from Surrey Specialist Cars

Thanks so much for the positive feedback Natalie.

Rated 5 out of 5 stars

Love my new car thank you

Love my new car thank you!
I had a great experience from phone communication, right down to collecting my new car and driving away within the same day. James was so helpful & a lovely genuine person.

August 22, 2022
Unprompted review
Rated 5 out of 5 stars

Surrey Specialist Cars

Recently bought a used car from this dealership who were a nice company to deal with, James Van Buskirk was the Sales Executive I dealt with and he could not have been more helpful, initially supplying me with photos and video of the vehicle, and then on site when I went to collect the car.
I would thoroughly recommend this company, and would not hesitate to use them again. 5 stars.

August 15, 2022
Unprompted review
Rated 5 out of 5 stars

SSC Hidden away behind The Cranley (Hotel)

SSC had the car we were looking for. It was a good price so went to have a look. We were met by a very friendly helpful team and decided to buy. Later at home one or two niggles found which were dealt with quickly and efficiently. Thankyou SSC and in particular James.
SSC are hidden away behind the Cranley and I was unaware of their existence- Well worth finding!!

August 12, 2022
Unprompted review
Rated 5 out of 5 stars

Great service from SSC

Great service from James at SSC. He was very friendly and communicated well throughout the process. The car was as advertised and no hidden surprises. Would recommend SSC.

August 11, 2022
Unprompted review
Rated 5 out of 5 stars

Good honest car sales

Good honest car sales, James was very helpful and knew everything about the car which is rare as most garages have so many cars and don’t know anything about them, no pressure and silly sales tactics, very smooth transaction and car is fab with no hidden issues, highly recommended.

August 1, 2022
Unprompted review

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