sw3.studio - photography Reviews 1,871

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, including makeup artists, hairstylists, and photographers, for their professionalism, friendliness, and ability to make them feel comfortable and at ease. Many people highlighted the enjoyable and pampering user experience, noting how well they were looked after from start to finish, and how the team helped them achieve beautiful and natural-looking photos. However, some customers also noted discrepancies between advertised services and what was provided, such as missing manicures, hand massages, or afternoon tea. A few people were dissatisfied with the quality of certain aspects, like makeup application or hair styling, mentioning issues with hygiene, lack of heat protection, or results that didn't meet expectations. There were also occasional mentions of a "conveyor belt" setup and a lack of privacy during photoshoots.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their friendliness, professionalism,... See more

User experience

Customers generally report positive experiences with the user experience. Many found the overall experience... See more

Service

Clients share ambiguous opinions on service. Many reviewers express dissatisfaction, citing long waits,... See more

Product

Consumers find product quality to be ambiguous. While many reviewers praised the beautiful and natural... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the beautiful and professional... See more

Based on these reviews

Rated 5 out of 5 stars

We were properly pampered. We were made up by a professional make up artists and hairstylist. We were then off to be photographed by a professional photographer who made us feel extremely comfortable... See more

Rated 5 out of 5 stars

We had the most wonderful day at SW3 it exceeded expectations. We were greeted warmly into a high ceilinged airy room and made to feel welcome. Hair and makeup ladies were friendly and charming and th... See more

Rated 5 out of 5 stars

My friend and I came for a photoshoot experience for her birthday - mainly to get make up and hair tips!! The photographer (Panos) was excellent, made us feel very comfortable, and our resulting photo... See more

Rated 5 out of 5 stars

Amazing experience! Super fun, professional and engaging day! We started with hair and make up make over by Stephanie and Jasmine - they made us feel super comfortable and at ease. Then followed up wi... See more

Rated 5 out of 5 stars

The hair stylist and makeup artist were very accommodating and welcoming, they listen carefully to your needs and understand the brief you give. Customer service was great and there was never an issue... See more

Rated 5 out of 5 stars

A fantastic day with my daughter. We were made to feel at ease from the minute walked in. The makeup and hair artist were brilliant and listened to what we wanted and were professional throughout. The... See more

Rated 5 out of 5 stars

We had a really special day and felt pampered from start to finish. Hair and make-up were curated to our palate and preference but our photographer Panos was next level - he made me feel years younger... See more

Rated 5 out of 5 stars

The whole experience from being met at the front door was friendly & very professional. The hair and makeup artists were skilful and listened to how you would normally present your hair & makeup. T... See more

Rated 5 out of 5 stars

Really friendly service. Makes sure that you get what you want with make up, hair and images. Image consultant was great with helping picking out images. Photographer was really good at making sure he... See more

Rated 5 out of 5 stars

I visited with a friend. Both of us very new to photo sessions, but felt we were put at ease and made to feel welcome! We enjoyed the pampering in preparation, and the photography session was varie... See more

Rated 5 out of 5 stars

Thank you for an absolutely fantastic day at the studio with you! We were met with lovely friendly staff, felt at ease with the hair and makeup girls! The photographer helped us to relax whilst having... See more

Rated 5 out of 5 stars

This was amazing!! Had a wonderful time and experience. The team is amazing and our photographer Mateo made us feel so comfortable and really brought our vision to life. It was so hard to choose which... See more

Rated 5 out of 5 stars

Despite being very nervous prior to the experience, I really enjoyed our session today! The staff were all lovely, helpful, enthusiastic and incredibly accommodating. They didn’t make it feel stressfu... See more

Rated 5 out of 5 stars

A fantastic day from start to finish, Team has been amazing from greeting to makeup, hair and photographer. Though it was very hot day we’ve both had a wonderful experience and now have beautiful phot... See more

Rated 5 out of 5 stars

We had an absolutely wonderful day at The Gallery SW3! From the moment we arrived, the team made us feel so welcome and at ease. The photographer, makeup artist, and hair stylist were simply out... See more

Rated 5 out of 5 stars

Everyone involved; the Host, make-up artist, hairstylist,photographer and image consultant,were all lovely. Very friendly and welcoming. As a person who doesn't enjoy being infront of the camera,it w... See more

Rated 5 out of 5 stars

Was nervous about this but also excited. Staff made me feel comfortable and relaxed. Getting hair and makeup done was brilliant and had me looking my very best. The photoshoot was a lot of fun. A very... See more

Rated 5 out of 5 stars

Excellent team, amazing photography from Abi and really lovely folks in the studio! Make up and hair styling were perfect, natural and good for the photography shoot. A really good day out :)

Rated 5 out of 5 stars

My daughter and I had a fabulous day at the Gallery SW3. Really easy to get to from Sloan Square tube. Greeted on arrival with drinks, makeup artist and hair. We both looked fab. Then the photographer... See more

Rated 5 out of 5 stars

Everybody was welcoming and lovely. Hair stylist recommended a product to me, this was super useful. Had a great time working with the photographer and got some lovely shots.

Rated 5 out of 5 stars

Great photographer with some amazingly professional photos. Enjoyed the pamper with the make up and hair styling. A lovely way to spend the day

Rated 5 out of 5 stars

Had a great time, hair and make were exactly as i hoped. The photographer was amazinging, knew exactly how to direct you for a great photo and made you feel very at ease. The photos were absolutely lo... See more

Rated 5 out of 5 stars

Welcomed from the first minute we walked in. Makeup artist, hair stylist and photographer were amazing and really made it a special day. Worth every penny !

Rated 5 out of 5 stars

It was such a fun day, the hairstylist and makeup artist did our hair and makeup so well and the photographer was brilliant.

Rated 5 out of 5 stars

Amazing amazing experience - so much fun and the kindest staff! The photos were insane! So accommodating and professional. Photographer was so experienced and talented which made it extra special. Had... See more

Rated 5 out of 5 stars

Excellent luxurious service throughout …thoroughly enjoyed our afternoon with the team, make artistes were amazing and gave me great tips … the pictures are amazing … A truly delightful experience!!!!... See more

Rated 5 out of 5 stars

Great day with my daughter x Make up and hair artists were fabulous and photos are so good we struggled to get it down! Over the moon with our photos xxx

Rated 5 out of 5 stars

Great experience. Went with a friend and had a fun afternoon.Staff really friendly, supportive and professional.

Rated 5 out of 5 stars

The team were fantastic its a wonderful experience and highly recommend for a wonderful afternoon. Fab photos and beautiful makeup and hair styles . 🤩

Rated 5 out of 5 stars

Had hair and make up and a fabulous photoshoot. Had fun and relaxing time. Thank you to the team

Rated 4 out of 5 stars

I came across this studio quite by chance at the Burghley Horse Show and decided, a bit hesitantly, to book a mother–daughter photo day in Chelsea. I’m so glad we did. The whole experience was lovel... See more

Rated 1 out of 5 stars

We arrived on the day of our booking to find the studio shut. Apologies provided for an error on their behalf and promises to refund our travel expenses and a lunch on them for our inconvenience. Re... See more

Rated 1 out of 5 stars

Not what I was sold multiple things missing and just an absolute waste of money got re booked more than once and was promised to get my nails done and they said ‘we stopped doing them anymore we stopp... See more

Rated 4 out of 5 stars

All of the staff all incredibly friendly, making us feel welcome and at our best, along with the make up artist, hairstylist and photographer making us feel our best. The photos came out beautifully.... See more

Rated 1 out of 5 stars

Writing on behalf of a friend who’s review was unapproved -unfortunate experience, staff were clearly pressured by higher management to act a certain way, sadly caught onto the end of a conversation b... See more

Rated 2 out of 5 stars

I almost gave it 3 stars because the photographer and makeup artist are very good. But we didn't get our nails done or hand massage as advertised and I don't know why reviews say they do afternoon t... See more

Rated 1 out of 5 stars

Unfortunately, our experience with this company was disappointing. They didn’t notify us of their closure on the day of our booking, and despite their apology and promises to cover our expenses, they... See more

Rated 3 out of 5 stars

I have deleted my previous review the asked us to write at the place as I don't believe 5 stars is accurate. This place is nothing like what they say it is, definitely not the luxuriou... See more

Rated 1 out of 5 stars

Save your money. The premise of this experience is centred around being pampered. To be honest it felt like they just needed to get their respective things done. We were not offered any snacks. The “u... See more

Rated 1 out of 5 stars

The experience sold to us at The New Forest Show in July 2025 bore no resemblance to what was offered on the day. The venue was changed at the last moment to a small loft off Lots Road, up 2 fl... See more

Rated 1 out of 5 stars

I paid £150 for myself and two daughters to have a studio experience shoot which I was told would include a luxury manicure, luxury facial and makeover using high end products, hai... See more

Rated 1 out of 5 stars

I bought the experience for 2 of us for my friend's 60th birthday as she looks great, and from the description I was expecting it to be a fun pampering experience for her . On entering the premises I... See more

Rated 1 out of 5 stars

From the outset, it was clear that the experience bore little resemblance to what was advertised. The luxurious setting shown online - including a grand staircase and other elegant bac... See more

Rated 1 out of 5 stars

First of all, there was already a problem with the booking as I was told it was overbooked and they have to cancel which was very disappointing as my daughter came home from Uni for this particular se... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fun family photo shoot

This was a gift from family and I was apprehensive about having a photo shoot, as I usually don't like photos of me, however the team were amazing, I was put at ease, loved the subtle but effective make up and was astonished at the quality of the photos. So much fun too. Highly recommend.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Never experienced a photo shoot before

Never experienced a photo shoot before. Very relaxed atmosphere. Everyone friendly. Make up was tailored to myself, with some gentle suggestions bringing the best out of my features. Next my hair was styled beautifully after a very nice hand massage. Now for the shoot, I was nervous but the photographers made the whole experience fun, natural, great direction on how to position myself. Had the opportunity of 4 clothes changes. Now for the photo review, no pressure, felt comfortable and had great interaction to decide on the final photos. All in all a lovely experience.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

I had a wonderful day with my friend at…

I had a wonderful day with my friend at The Gallery, SW3
We had a lovely hand massage, hair styling and make up experience followed by a really great photo shoot, producing amazing photos, was hard to choose. All the staff were very friendly and put us completely at ease.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Had a fab time

Had a fab time, really welcoming and friendly. Great photos and super experience with the family. Super fun birthday event and the team were amazing!
Extremely professional.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Family photoshoot

Had a family photoshoot day, it’s the first time we’ve done anything like this and are not very good in front of cameras but we really enjoyed our day here and the photographers made us feel really comfortable and made it a really enjoyable experience. We got some amazing photos from it!

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!!

The experience and service was amazing! We were welcomed in very warmly and treated to to some drinks. The makeup artist and hair artist were very helpful with making decisions to enhance your looks whilst maintaining what you wanted to achieve. The photography team were amazing at making you feel comfortable and got some great photos. Very happy with it all and would recommend highly!

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Memory making photo shoot

Myself and my daughters have had a wonderful time at the gallery SW3. Making memories doing a photo shoot. The photographer made us feel so relaxed and comfortable. Make up and hair was amazing. Fantastic package everyone made us feel so welcome. Great day ❤️

March 23, 2025
Unprompted review
Rated 5 out of 5 stars

I had a amazing time the music was such…

I had a amazing time the music was such a vibe I could not stop dancing and the makeup and hair artists are so talented they literally worked magic I loved the look also the photographer was incredible so talented it’s insane had a great day highly recommend

March 23, 2025
Unprompted review
Rated 5 out of 5 stars

Had a great experience with my mother…

Had a great experience with my mother and children having our family photos taken. Make up artists and hair stylist were very professional and made us look wonderful. Photographer was amazing and captured us having a fantastic time.
Well worth it and would definitely recommend.

March 23, 2025
Unprompted review
Rated 5 out of 5 stars

Had such an amazing time with the…

Had such an amazing time with the family amazing makeup artist and hair stylisy and service was fabulous . It was so welcoming and perfect the atmosphere was delightful .Would definitely recommend it for anytime you want great photos .

March 23, 2025
Unprompted review
Rated 5 out of 5 stars

I never write reviews but …

I never write reviews but I feel after our experience I must- After reading a lot of the negative reviews we almost didn’t do this experience but we decided to go and we had the most wonderful day! We travelled all the way from Devon with 4 dogs for a mother daughter (& dogs) photo shoot. (That we bought at crufts!). We arrived early for our appointment so nothing was rushed or stressed. The staff couldn’t do enough to make sure we were well catered for through out the whole day. We were given Prosecco (well actually I think it was Nosecco or something similar as couldn’t taste any alcohol) pretzels/tortilla chips/cheese straws to nibble on. One of the lovely ladies even went out and bought treats especially for our dogs! I absolutely loved my hair and make up. Yes the makeup looks a little much when first done (especially if you haven’t had your hair done yet!!!) but if you spoke to the make up artist you would know you need a lot more then normal because the flash takes 40% off! I went for the smoky eye and she even talked me through every step with a mirror. The hair stylist was great, she advised me on my hair and I loved it. Matteo was a very talented fantastic photographer, took an array of images & captured many natural looking photos. The staff even helped us with the dogs throughout the day, took them out for many ‘comfort breaks’. Afterwards you sit down with, yet again, a really lovely guy who goes through all the images from the day. We didn’t feel pressured at all… we just wish we went with more money in our bank accounts! Packages start at £350 for 5 images & when you see the quality of the work and the staff they allocate to making you look and feel like a star then the pricing makes sense. We found that they actually bent over backwards to get us all the images we wanted at a price that was reasonable for both sides. So all in all … it’s a fantastic experience… memories and photos to last a life time. All the staff went above and beyond. Just make sure you go with at least £350 because they will capture so many images and you WILL want them all! Thank you to all the staff at SW3- we had an amazing day and we will definitely be back.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Appalling service

Nothing made my experience great. I purchased a session to expire end of March 2025. I have tried to book a session and had problems so tried to contact the company several times and they have ignored me. I would like a full refund.

March 13, 2025
Unprompted review
Rated 2 out of 5 stars

I would not recommend

The promised drinks and snacks amounted to some stale crisps and some off fruit juice. The manicure was reduced to a brief hand massage. The make up and hair was alarmingly insanitary and unskilled.
The photographer was charming and professional but unable to undo the frightful makeover. I bought NO pictures. I would not recommend.

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

From start to finish what a brilliant…

From start to finish what a brilliant experience!
I was so nervous about going on my own but was taken care of all afternoon.

My makeup by gabby was absolutely gorgeous and just what I had hoped for. My hair absolutely perfectly styled and was asked many times how I would like it.

The photos were so much fun and the photographer captured so many lovely photos with a genuine smile on my face.

There was no hard pressured sale to buy photos, I brought 10 in the end as I was so happy with all of them.

I’m going to book my mum in for a session.

I highly recommend 5 star service

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

What a fantastic day

What a fantastic day , the makeup artist, hair stylist and photograper was simple amazing. Everyone was so friendly and the photos looked stunning they did a fantastic job. Wirh the afternoon tea and drinks on tap what more could you ask for. And to take away the photos to cherish for a lifetime. I would definitely recommend you come here, it's a fun day out with all the staff at the top of there profession. Loved it .

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Such a fun day out

Such a fun day out , service was amazing! The make up artist and hair made me feel a million dollars. I took my mum to celebrate our 40th and 60th year. We had afternoon tea, prosecco as well. Such a lovely experience. The photographer made us feel at ease and help us select our outfits and we was really pleased with the end result, that meant we had beautiful photos as a memory of our experience.

February 28, 2025
Unprompted review

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