sw3.studio - photography Reviews 1,871

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, including makeup artists, hairstylists, and photographers, for their professionalism, friendliness, and ability to make them feel comfortable and at ease. Many people highlighted the enjoyable and pampering user experience, noting how well they were looked after from start to finish, and how the team helped them achieve beautiful and natural-looking photos. However, some customers also noted discrepancies between advertised services and what was provided, such as missing manicures, hand massages, or afternoon tea. A few people were dissatisfied with the quality of certain aspects, like makeup application or hair styling, mentioning issues with hygiene, lack of heat protection, or results that didn't meet expectations. There were also occasional mentions of a "conveyor belt" setup and a lack of privacy during photoshoots.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their friendliness, professionalism,... See more

User experience

Customers generally report positive experiences with the user experience. Many found the overall experience... See more

Service

Clients share ambiguous opinions on service. Many reviewers express dissatisfaction, citing long waits,... See more

Product

Consumers find product quality to be ambiguous. While many reviewers praised the beautiful and natural... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the beautiful and professional... See more

Based on these reviews

Rated 5 out of 5 stars

We were properly pampered. We were made up by a professional make up artists and hairstylist. We were then off to be photographed by a professional photographer who made us feel extremely comfortable... See more

Rated 5 out of 5 stars

We had the most wonderful day at SW3 it exceeded expectations. We were greeted warmly into a high ceilinged airy room and made to feel welcome. Hair and makeup ladies were friendly and charming and th... See more

Rated 5 out of 5 stars

My friend and I came for a photoshoot experience for her birthday - mainly to get make up and hair tips!! The photographer (Panos) was excellent, made us feel very comfortable, and our resulting photo... See more

Rated 5 out of 5 stars

Amazing experience! Super fun, professional and engaging day! We started with hair and make up make over by Stephanie and Jasmine - they made us feel super comfortable and at ease. Then followed up wi... See more

Rated 5 out of 5 stars

The hair stylist and makeup artist were very accommodating and welcoming, they listen carefully to your needs and understand the brief you give. Customer service was great and there was never an issue... See more

Rated 5 out of 5 stars

A fantastic day with my daughter. We were made to feel at ease from the minute walked in. The makeup and hair artist were brilliant and listened to what we wanted and were professional throughout. The... See more

Rated 5 out of 5 stars

We had a really special day and felt pampered from start to finish. Hair and make-up were curated to our palate and preference but our photographer Panos was next level - he made me feel years younger... See more

Rated 5 out of 5 stars

The whole experience from being met at the front door was friendly & very professional. The hair and makeup artists were skilful and listened to how you would normally present your hair & makeup. T... See more

Rated 5 out of 5 stars

Really friendly service. Makes sure that you get what you want with make up, hair and images. Image consultant was great with helping picking out images. Photographer was really good at making sure he... See more

Rated 5 out of 5 stars

I visited with a friend. Both of us very new to photo sessions, but felt we were put at ease and made to feel welcome! We enjoyed the pampering in preparation, and the photography session was varie... See more

Rated 5 out of 5 stars

Thank you for an absolutely fantastic day at the studio with you! We were met with lovely friendly staff, felt at ease with the hair and makeup girls! The photographer helped us to relax whilst having... See more

Rated 5 out of 5 stars

This was amazing!! Had a wonderful time and experience. The team is amazing and our photographer Mateo made us feel so comfortable and really brought our vision to life. It was so hard to choose which... See more

Rated 5 out of 5 stars

Despite being very nervous prior to the experience, I really enjoyed our session today! The staff were all lovely, helpful, enthusiastic and incredibly accommodating. They didn’t make it feel stressfu... See more

Rated 5 out of 5 stars

A fantastic day from start to finish, Team has been amazing from greeting to makeup, hair and photographer. Though it was very hot day we’ve both had a wonderful experience and now have beautiful phot... See more

Rated 5 out of 5 stars

We had an absolutely wonderful day at The Gallery SW3! From the moment we arrived, the team made us feel so welcome and at ease. The photographer, makeup artist, and hair stylist were simply out... See more

Rated 5 out of 5 stars

Everyone involved; the Host, make-up artist, hairstylist,photographer and image consultant,were all lovely. Very friendly and welcoming. As a person who doesn't enjoy being infront of the camera,it w... See more

Rated 5 out of 5 stars

Was nervous about this but also excited. Staff made me feel comfortable and relaxed. Getting hair and makeup done was brilliant and had me looking my very best. The photoshoot was a lot of fun. A very... See more

Rated 5 out of 5 stars

Excellent team, amazing photography from Abi and really lovely folks in the studio! Make up and hair styling were perfect, natural and good for the photography shoot. A really good day out :)

Rated 5 out of 5 stars

My daughter and I had a fabulous day at the Gallery SW3. Really easy to get to from Sloan Square tube. Greeted on arrival with drinks, makeup artist and hair. We both looked fab. Then the photographer... See more

Rated 5 out of 5 stars

Everybody was welcoming and lovely. Hair stylist recommended a product to me, this was super useful. Had a great time working with the photographer and got some lovely shots.

Rated 5 out of 5 stars

Great photographer with some amazingly professional photos. Enjoyed the pamper with the make up and hair styling. A lovely way to spend the day

Rated 5 out of 5 stars

Had a great time, hair and make were exactly as i hoped. The photographer was amazinging, knew exactly how to direct you for a great photo and made you feel very at ease. The photos were absolutely lo... See more

Rated 5 out of 5 stars

Welcomed from the first minute we walked in. Makeup artist, hair stylist and photographer were amazing and really made it a special day. Worth every penny !

Rated 5 out of 5 stars

It was such a fun day, the hairstylist and makeup artist did our hair and makeup so well and the photographer was brilliant.

Rated 5 out of 5 stars

Amazing amazing experience - so much fun and the kindest staff! The photos were insane! So accommodating and professional. Photographer was so experienced and talented which made it extra special. Had... See more

Rated 5 out of 5 stars

Excellent luxurious service throughout …thoroughly enjoyed our afternoon with the team, make artistes were amazing and gave me great tips … the pictures are amazing … A truly delightful experience!!!!... See more

Rated 5 out of 5 stars

Great day with my daughter x Make up and hair artists were fabulous and photos are so good we struggled to get it down! Over the moon with our photos xxx

Rated 5 out of 5 stars

Great experience. Went with a friend and had a fun afternoon.Staff really friendly, supportive and professional.

Rated 5 out of 5 stars

The team were fantastic its a wonderful experience and highly recommend for a wonderful afternoon. Fab photos and beautiful makeup and hair styles . 🤩

Rated 5 out of 5 stars

Had hair and make up and a fabulous photoshoot. Had fun and relaxing time. Thank you to the team

Rated 4 out of 5 stars

I came across this studio quite by chance at the Burghley Horse Show and decided, a bit hesitantly, to book a mother–daughter photo day in Chelsea. I’m so glad we did. The whole experience was lovel... See more

Rated 1 out of 5 stars

We arrived on the day of our booking to find the studio shut. Apologies provided for an error on their behalf and promises to refund our travel expenses and a lunch on them for our inconvenience. Re... See more

Rated 1 out of 5 stars

Not what I was sold multiple things missing and just an absolute waste of money got re booked more than once and was promised to get my nails done and they said ‘we stopped doing them anymore we stopp... See more

Rated 4 out of 5 stars

All of the staff all incredibly friendly, making us feel welcome and at our best, along with the make up artist, hairstylist and photographer making us feel our best. The photos came out beautifully.... See more

Rated 1 out of 5 stars

Writing on behalf of a friend who’s review was unapproved -unfortunate experience, staff were clearly pressured by higher management to act a certain way, sadly caught onto the end of a conversation b... See more

Rated 2 out of 5 stars

I almost gave it 3 stars because the photographer and makeup artist are very good. But we didn't get our nails done or hand massage as advertised and I don't know why reviews say they do afternoon t... See more

Rated 1 out of 5 stars

Unfortunately, our experience with this company was disappointing. They didn’t notify us of their closure on the day of our booking, and despite their apology and promises to cover our expenses, they... See more

Rated 3 out of 5 stars

I have deleted my previous review the asked us to write at the place as I don't believe 5 stars is accurate. This place is nothing like what they say it is, definitely not the luxuriou... See more

Rated 1 out of 5 stars

Save your money. The premise of this experience is centred around being pampered. To be honest it felt like they just needed to get their respective things done. We were not offered any snacks. The “u... See more

Rated 1 out of 5 stars

The experience sold to us at The New Forest Show in July 2025 bore no resemblance to what was offered on the day. The venue was changed at the last moment to a small loft off Lots Road, up 2 fl... See more

Rated 1 out of 5 stars

I paid £150 for myself and two daughters to have a studio experience shoot which I was told would include a luxury manicure, luxury facial and makeover using high end products, hai... See more

Rated 1 out of 5 stars

I bought the experience for 2 of us for my friend's 60th birthday as she looks great, and from the description I was expecting it to be a fun pampering experience for her . On entering the premises I... See more

Rated 1 out of 5 stars

From the outset, it was clear that the experience bore little resemblance to what was advertised. The luxurious setting shown online - including a grand staircase and other elegant bac... See more

Rated 1 out of 5 stars

First of all, there was already a problem with the booking as I was told it was overbooked and they have to cancel which was very disappointing as my daughter came home from Uni for this particular se... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Not what they say it is

I have deleted my previous review the asked us to write at the place as I don't believe 5 stars is accurate.

This place is nothing like what they say it is, definitely not the luxurious pamper day, but also not even what the pictures show. Overall the best part of my day was the photoshoot as Mateo was great and a fun guy making it a good time.

The worst part was the makeup as the lady used cross contaminated brushes she had used on everyone else and since then my face has broken out in acne all over and Ive never had acne before! Definitely beware of the makeup, the hair lady used no heat protection and only a straightener...I was happy with the result but definitely wasnt the top tier experience they said it would be.

Half of the photos were outside of the street beside the building...turned out ok but kinda random and not studio vibes at all.

If we hadnt let the people know we had afternoon tea as part of the package we would never have received it...although when it came it was nice.

They definitely subtly push to make you pay ridiculous money for the photos at the end...a lot of hidden costs involved

Its a shame because I think they could make it such an amazing experience from what they advertise its a great set up...in actual fact its literally a budget version of the advertisement which is queer considering the money people pay they wouldnt be short on cash to sort the experience out.

Overall, 3 stars for the photographers vibe, the amazing coffee and tbf the staff were friendly.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely experience

My friend and I came for a photoshoot experience for her birthday - mainly to get make up and hair tips!! The photographer (Panos) was excellent, made us feel very comfortable, and our resulting photos were beautiful - so hard to pick the best ones!! Make up artist (Steph) was brilliant - gave me top tips and made me look fabulous! Recommended.

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous!

We had a really special day and felt pampered from start to finish. Hair and make-up were curated to our palate and preference but our photographer Panos was next level - he made me feel years younger and our pictures were fabulous!

June 7, 2025
Unprompted review
Rated 1 out of 5 stars

Save your money

Save your money. The premise of this experience is centred around being pampered. To be honest it felt like they just needed to get their respective things done. We were not offered any snacks. The “unlimited” feature of this did not exist. Photos were mediocre to be honest and the prices they are asking. It was disguising! Not worth spending all that time getting hair, make up done and photographs to pay that much. It works out as £70 for one photo with the 5 photo package! Who has money like that to spend on photos! So shocked at the prices. Save yourself the trouble. Do hair and make up yourself and take your own photos for free yourself. My hair is still a little damaged from the high heat she used in the straightener. I wanted an updo but she just started styling my hair without asking what I wanted. They are scamming people in a way and they have to live with that karma.

June 6, 2025
Unprompted review
Rated 1 out of 5 stars

Not worth it

Writing on behalf of a friend who’s review was unapproved -unfortunate experience, staff were clearly pressured by higher management to act a certain way, sadly caught onto the end of a conversation between a ‘manger’ and a clearly younger member of staff, I was shocked at how they were spoken to!! Do not waste your money on a cheap experience covered up by high end prices

February 13, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing

I bought the experience for 2 of us for my friend's 60th birthday as she looks great, and from the description I was expecting it to be a fun pampering experience for her . On entering the premises I was dismayed to see a "conveyor belt" set up, with one person having their hands done , then hair with the same lady , someone else having their makeup done , and some just sitting around the same room. The piano used for the photos was also in this room. We were seated and offered a drink and brought a bowl of crisps while we waited. I expected a manicure with nail varnish done but was told they don't do that any more. The make-up station was just a complete jumble of half used products and brushes which didn't seem very hygienic. There was no skin preparation for makeup, and mine turned out very unflattering as a lot of powder was used which emphasised my wrinkles. We were then taken through into another room which was incredibly shabby with a "set" of a bed , some steps , and a chair . The changing area was a tiny area curtained off , with a splintery wooden floor . The photographer said we would go outside for some photos , which turned out to be into the car park ! We then had to wait ages to view the photos , and did have drink refills if we asked, but we were never offered the afternoon tea. I had also been told they would bring out a cake as it was a "big birthday" for my friend but this never happened either. By the time we got invited to view the photos the lady seemed to want to rush us through (there was no "fun" element to it as some reviews mention) and kept saying about how she would be late for the next people. I didn't buy any as mine weren't good, and I realised afterwards I wasn't even shown the ones of me by the piano. My friend spent £400 . When I asked about my deposit refund I was told a vague "the office will deal with that " and after making contact three times I still haven't received it. Overall I actually felt embarrassed about what a disappointing day I had "treated" my friend to .

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience- highly recommend!

Amazing experience! Super fun, professional and engaging day! We started with hair and make up make over by Stephanie and Jasmine - they made us feel super comfortable and at ease. Then followed up with a photo shot with Panos - he helped us with choosing our outfits, and prep for the session. Panos was absolutely fantastic - he directed the poses, changed backgrounds and made us feel like super models! I highly recommend how professional and smooth the experience was.... In fact it was a difficulty to choose our pics for print outs as there were so many great ones!

April 13, 2025
Unprompted review
Rated 3 out of 5 stars

Average experience but friendly staff

All the staff members that I came into contact with, were friendly and courteous.

The furniture, apart from the piano and photography steps, let the company down.
The Chesterfield style chairs and sofa were cracked and shabby.
The flooring, not sure if it was real wood or laminate, had gaps and some holes in the joins. When we wore our heels, they did go into the holes/gaps. The floor and most of the seats definitely need replacing.
The changing area was tiny.
We were given a welcome drink and 2 small bowls with pretzels and tortillas chips.
After the photoshoot (about 3-4 hours later) another drink and more of the same snacks were given.
The makeup and hair ladies were lovely and did the best they could do.
The photographer was great (I think her name was Tai).
The photos were lovely and the young ma helping with the selection, was friendly and funny and made us feel relaxed.
The photos are expensive (cheapest package, giving 5 photos, cost £350)!

Overall, the surroundings let the experience down. The place needs a revamp.

April 8, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

What was promised when I purchased the experience and what was delivered were wildly different.

We were told to arrive on time, in fact we were told to arrive 10 minutes early and warned that if we were 15 minutes or more late then there would not be time to complete the experience. Our appointment time had already been pushed back by an hour from 1pm to 2pm for their convenience. We arrived on time. We were then kept waiting before we were even properly greeted for over 20 minutes. We were then offered a drink, but what drinks were available was not explained, thus we ended up with a glass of water each in a plastic cup. We then waited again before we were told to complete a form, this member of staff never introduced themselves to us. Following completion of the form we waited again. On their website it says that we would have the opportunity to review their portfolio to see what we might like to get out of the day – this never happened.

One of our party were then called to have her hair done. This consisted of brushing it. The hair and makeup ladies were very friendly, introduced themselves and started to make us think the occasion could be saved. However, my friend was very disappointed that nothing at all was done with her hair. After having her make up done, she had to wait for over an hour for me. During this time, she was only offered another drink because the lady doing our hair organised it. When I purchased the experience, I was also told our nails would be done, this didn’t happen.

Hair and make up done, we then waited again. When we had waited for 20 minutes we were offered snacks for the first time; when I booked it, I was told that snacks and drinks would be freely available all afternoon. The snacks consisted of a small bowl of crisps and pretzels. We were not offered another drink to go along with the snacks. After 30 minutes of waiting (so nearly 90 minutes for my friend), I went and asked how much long it would be; we were then told it would be another 20-30 minutes. At this stage we were utterly fed up and elected to leave.

We were told that the experience could take multiple hours, but we were not told that the vast majority of that time would be spent being totally ignored without any refreshments. It was a very boring way to spend an afternoon. It was so long that the curls had already started falling out of my hair!

They offer dog photos. I cannot think of a more unfriendly experience for a dog to endure.

Our impression was that they were short staffed and over booked. The staff (not hair and makeup) were totally inadequate and did nothing to make our experience special, they didn’t even introduce themselves to us.

The studio is also very tatty.

They sell an afternoon of being pampered and made to feel special, what you actually get is hours of waiting, a single drink and boredom.

They also don't reply to complaint emails.

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great day

Stephan was thoughtful and kind. We had a fabulous day. Florian was amazing brought my friend a cake to celebrate her birthday. Hair artist was solage so friendly and very kind. Matao the photographer took his time thought about all the things we were saying to him. Overall a fantastic experience.

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

What a fantastic day

What a fantastic day, the staff were all so friendly, they made us feel really comfortable, we would like to say a big thank you to Stefan for being so patient with us and helping us choose from all the incredible photos , also to Florian for the surprise birthday cake ( so thoughtful), Solage for transforming my hair, Chrissy for my beautiful 50s style make up and Matteo for the stunning photos and making us feel so at ease , also great tips for poses, I would thoroughly recommend this studio

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful day from drinks to make up…

Wonderful day from drinks to make up hand massage and hair styling - photographer was great with giving directions - 4 hrs of fun and stefan viewing and choosing photos - was great with editing the fat bits. Great girlie day out. overall will come again. Amazing day

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

What a fabulous day.

What a fabulous day.
5🌟 treatment from all involved from make up to photography Stefan viewed the photos with us. So many beautiful shots to choose from.
Thanks to all for a truly amazing day.
You are all great

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

What a brilliant day

What a brilliant day. We had prosecco, hair and make up done and the photoshoot lasted over 4 hours.
We all had a fantastic day and will definitely come back again. Stephan was immense with the editing of the photos. Very happy ladies.

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Had a great session

Had a great session. Make up was perfect!, with touch up throughout my photo session. The hair stylist was amazing!, styled my hair twice for different outfits. I loved my complimentary drinks throughout the day as well as my hand massage. The photographer was 100% pro!, my photos came out mind blowing. The host for the day was very friendly and encouraging. The image consultant was very helpful and patient with my photo selection i am extremely pleased. 10/10!👌🏽. Will definitely return!!

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great photographer and a fun, relaxed day

I had such a great day here with my mum and sister. Lovely relaxed atmosphere, and a couple of glasses of fizz to help ease into our photoshoot! The hair stylist Awet and makeup artist Gabby made us look fab. I was worried that we’d feel awkward posing, but the photographers Abi and Tae were superb at guiding us through with ease. We ended up with so many photos we loved- some family shots of the 3 of us, some individual shots we can use for work.
I highly recommend.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Had a lovely day here with my two…

Had a lovely day here with my two daughters. Felt quite pampered with a hand massage followed by hair and make-up and a glass of fizz. The photo session with the three of us was great fun and, needless to say the photos were very hard to choose between.

March 26, 2025
Unprompted review

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