Sweetwater Reviews 1,829

Apparently on some of their products they don’t order them until a customer makes a purchase. They went above and beyond to ensure my happiness and maintained communication throughout the process. I highly recommend them and their customer service.

I recently bought a $2,000 dollar guitar. After the purchase, a sales engineer reached out calling themselves my new go to. So when I was considering between two $7,000 dollar guitars, I reached out for advice. No reply. Eight days later, I followed up. The response was “I thought I replied”. When I asked for actual guidance, the answer was pretty much “It depends on what you like”. Useless.

For a brand that prides itself on expertise and customer service, this is unacceptable. If I’m making a significant purchase, I expect responsiveness, actual advice, and a basic level of professionalism. I’ll buy this guitar somewhere else.

I’ve worked with Sweewater for five years to select and purchase a keyboard, amplifiers and related equipment. The sales technicians are knowledgeable and understand the needs of customers, many if not most, of whom are working musicians. Transactions are easy and shipping is fast. Without consulting them I recently purchased from their website the wrong small amp for vocal gigs. They agreed to take it back and helped my buy the right one. The price was twenty dollars less than it is on Amazon.

Sweetwater is one of a very few remaining merchants for whom customer service is still a company priority. I've been buying from them for over a decade, and unlike the "prime jungle," every product they sell, at any price, is backed by a person who will talk to you about it's pros and cons. I appreciate their approach.

Great company! Always a positive experience with Sweetwater. My sales rep, Colton Smiricky, is fair, helpful and backs me up if there's ever an issue. Shipping is fast and items are double boxed for safety. I've used them for years and will continue to do so.

I have purchased multiple guitars and other gear from Sweetwater. I have always been satisfied with the music gear and customer service. With the professional guidance from a professional sound engineer, it takes the guesswork out of buying musical instruments and gear.

Simply put.... The BEST experiences ever in purchasing products. PERIOD!

Amazing customer support that always goes above and beyond. I've been a customer for years, I live in a big metropolitan city. Plenty of stores and vendors. I ALWAYS use Sweetwater. Nuff said! Kudos!!

Sweetwater is always amazing!! Anytime I have a technical question, I just call Dave Winkert and he walks me through it. The help and support I get from SWEETWATER’s team of knowledgeable professionals is unmatched anywhere, I highly recommend Sweetwater and Dave Winkert to everyone!!

The condenser mic I ordered was completely unacceptable - flimsy to point of being useless! Also, they would not refund the cost of my shipping when I returned it to them. Do not do business with this company!

I recently bought an audio interface after doing a lot of research I thought I was sure I bought the one that was right for me as a beginner/entry level product. I used it for about a week or so and then discovered some more uses I had that this model couldn't support because I got the entry level one. So I reached out to Maxwell, my sales associate, to see if I could upgrade to the "plus" model which has MIDI and 2 more 1/4" outputs and he said of course. They even cross shipped the item and even honored a price adjustment 1 day after the item went on sale for $50 less! What a great experience and why I tend to buy music equipment at Sweetwater when possible.

I purchased a Gibson Southern Jumbo guitar. They stated it was an demo. Well after the $3000 purchase i got high res pictures sent to me, and the guitar was cracked before being shipped to me. i guess the only good thing is they were able to process my refund quickly and have FedEx shhip it back to them. But that was about it. How is it you spend $3000 on a guitar and it ok to send out cracked. It wasnt a small crack either. it was about 6''

The customer service staff was very helpful and knowledgeable. Their kind assistance enabled me to purchase a new turntable to use with my older high end system. The sound quality with my pristine classical recordings is amazing! Sweetwater came highly recommended to me and they certainly lived up to the recommendation.

Great customer support. I always go here first for gear. I avoid plekking due to its high price, and the guitar "inspectors" don't always get it right. But they do most of thew time.

I ordered a guitar and a separate hard case. I was. Wry wary of ordering online assuming something would get messed up or damaged. The guitar arrived beautifully packed and 24 hours after I ordered it and the case followed a few days later. A company spokesperson (Benjamin) called the day I ordered it to answer questions and followed up with a personal email. The service was incredible and when the case didn’t arrive on the second day Benjamin was emailing me on a Sunday. This kind of service is really unusual these days.

I have purchased my home studio and many other items from Sweet Water big and small. They have the best customer service in the industry as far as I'm concerned period, in my experience anyway. Barry is amazing, calls me on the phone to check-up and make sure everything is OK with my order even if it's a cable I ordered. They go above and beyond what "ANYONE" in the industry does today, that I know of. Thank you so much, I tell everyone I know about you guys.

Selection and service sets the standard in the on-line instrument category!

Highly recommend!

(don't forget the 55 point inspection)

Purchased a Laney lfSuper 60 1x12 and am extremely pleased with it. More importantly, Sweetwater has never disappointed with their customer service and sales engineers' advice. I have made many purchases from Sweetwater and have been pleased with all of them; every item was packaged very well and even included bags of candy. I highly recommend Sweetwater to all.

Absolutely amazing customer service! Ordered several times through Sweetwater and they reached out to me personally to tell me if something was on backorder/timeline. Then would contact me when in the process to ship. Quality is high-end, ready to go right out of the box! I do my majority of shopping online and if I have questions about a possible purchase, all questions are answered immediately. Highly, highly recommend if considering purchasing from this company. Thank you Sweetwater!

My first guitar purchase. Customer service was very helpful & informative. Bought a parlor style Fender and super excited that it's so easy on finger pain. Can practice a long time before needing a break.

What's better than a Helix? Customer service!
Enough has been written about the Helix. It is a top-notch tool. I'm a photographer and it reminds me of Photoshop, an all-encompassing, highly sophisticated and powerful image editing software program. And like Photoshop, the Helix offers ultimate control of so many parameters, if there's a problem with your sound, it's you, not this thing. What could be better? I'm glad you asked. I must add my voice to the chorus that praises Sweetwater's customer service. In the interest of brevity, I'll spare you the details, but for a minute, I was in danger of falling through the cracks with a warranty repair issue until my brand new Sales Engineer swooped in and almost instantly did more than solve my problem with a level of service I might expect if I were a high profile artist, influencer or big dollar account, and even though I'm none of those things, I just got treated like one by Caleb Priest at Sweetwater.