Swell UK LTD Reviews 

1,655
•
TrustScore 2.5 out of 5

2.7

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Rated 3 out of 5 stars

Would have given 4/5 stars as the this machine is powerful. However the pipes x4 are very poor 1st attempt 1st 2 sections came apart and sunk i finally got them back and taped each section but the p... See more

Rated 5 out of 5 stars

We hadn't used this particular supplier before but because our normal one had run out of stock we didn't have a lot of choice....but what a great decision. They have been absolutely excellent - easy t... See more

Rated 1 out of 5 stars

Have used Swell Pets for years now and always been v.happy indeed but seem to have zero customer service skills and too busy to cancel my order and refund after processing an order for 5 days with no... See more

Company replied

Rated 5 out of 5 stars

The free delivery for orders over a certain amount is brilliant. I know my dogs' food will come next day when I order before 3pm the day before. The order has never failed to arrive. I sometimes combi... See more

Company details

  1. Pet Store

Written by the company

Pet Supplies at sale prices with free delivery options from Swell Pets, UK's leading online pet product superstore.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

2K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.7

All reviews

(1,655)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Great for a dogs dinner.

2 x bags of premium dog food at a great price, delivered next day. There was only one other supplier who was cheaper in the uk but with free delivery next day there was no competition. On the down side they did not return an email.

October 14, 2014
Unprompted review
Rated 5 out of 5 stars

My little piggie playpen

I ordered a small animal enclose 8 panels for my little guni pigs now its
winter time so that i can put it up in the conservatory and its brillant arrived on time and just fits the bill. Brillant. yes i would recommend this company

October 14, 2014
Unprompted review
Rated 5 out of 5 stars

Great service if you don't have what I order I get an email right away and I receive my order within a few days.

I am reall satisfied with the treatment I receive from swell pets if they do not have any item I order they send me an email right away to see if I would like to wait until the item comes in or to cancel my item and send the rest of my order out to me there is only one thing with the order I placed this month it took a few days to get an email to say that one of my items was out of stock so I have waited over a week for my order I emailed them on Saturday the 11th of October I did get a reply to say that the person dealing with my order was not back until Tuesday the 14th October which is a shame as my dog has to wait another few days until his treats come this is the longest I have had to wait but overall in the past I've had excellent service in the past.

October 13, 2014
Unprompted review
Rated 4 out of 5 stars

Always a good service but a rubbish website.

I would recommend Swell pets their delivery service is prompt and on time and you get a reasonable financial deal, although no extra discount for repeat business which is disappointing. Also the website is awful, I always telephone direct to the very helpful staff.

October 13, 2014
Unprompted review
Rated 5 out of 5 stars

Always know when the delivery will come

The free delivery for orders over a certain amount is brilliant. I know my dogs' food will come next day when I order before 3pm the day before. The order has never failed to arrive. I sometimes combine my sister's order with my own so she doesn't have to pay for delivery on her smaller pet food order. Also a lot cheaper than my local pet shops.

October 12, 2014
Unprompted review
Rated 5 out of 5 stars

great value for money service

Competitive prices, prompt delivery, have used them a few times now, always good to get the odd free gift too, my dogs certainly enjoy them!

October 11, 2014
Unprompted review
Rated 5 out of 5 stars

Great service, great product!

I found this website just by chance and ordered two bags of 12kg IAMS the deal was great and came with some free treats. My delivery came quickly and was free! I think the value for money is awesome and I will definitely be using this website again!

October 11, 2014
Unprompted review

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