Amazing Customer Service / Support! I used Swim Booker to book a session for my husband - super easy and straight forward! I made a mistake with my booking (contact details) and so contacted the c... See more
Company replied
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See what reviewers are saying
100% grate service easy to use fantastic customer service and very very helpful in helping you and thay call you back. All the times ive book up my fishing have never had a problem and feel safe usei... See more
Always great to get to the lake but even better when you can dive into the nitty gritty before you get there. Swimbooker platform allows you to see what’s what and some lakes have a fly through t... See more
Company replied
Contacted swimbooker support. Was was met with a really speedy reply. My problem was resolved super fast. Really happy with the customer support I received from Tamsin H.
Company details
Written by the company
Book fishing at over 400+ lakes around the UK & abroad with no additional booking fees! Download our mobile app (IOS/Android) to upload your catch reports, favourite lakes and much more!
Contact info
United Kingdom
- 0208 194 9396
- info@swimbooker.com
- www.swimbooker.com
4.8
Excellent
2K reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
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Reply from Swimbooker
Thanks for the 5* review Steve! 😁
Reply from Swimbooker
Thanks for the 5* review Mick! 😁
Use the service twice. Always try to do their best to help with the request
Use the service twice. Quick respond. Really helpful and informative.
October 17, 2025
Reply from Swimbooker
Thanks for the 5* review Khrystyna! 😁
Reply from Swimbooker
Thanks for the 5* review Tracey! 😁
Reply from Swimbooker
Thanks for the 5* review! 😁
Reply from Swimbooker
Thanks for the 5* review Isaac! 😁
Reply from Swimbooker
Thanks for the 5* review Peter! 😁
First time using swimbooker.com not a…
First time using swimbooker.com not a bad app very simple to use
October 14, 2025
Reply from Swimbooker
Thanks for the 5* review Lee! 😁
Simple to book and great information…
Simple to book and great information about lakes and what's going on
October 14, 2025
Reply from Swimbooker
Thanks for the 5* review Alan! 😁
Reply from Swimbooker
Thanks for the 5* review Adam! 😁
Easy booking platform
Lots of lakes ,easy to use website.
Lots of info.
I had a booking issue,which resulted in me booking 2 tickets,when I only needed one,I contacted swim booker via email,Tamsin replied promptly and sorted my issue for me.
Great service and help nice and quick
October 12, 2025
Reply from Swimbooker
Thanks for the 5* review Steffan! 😁
Easy to book a swim
Easy to book a swim, gave me an up to date availability, well chuffed, oh would be nice if you could include Frant Lakes btw 👍
October 12, 2025
Reply from Swimbooker
Thanks for the 5* review Steve! 😁
Said I had to pay £15 deposit but Ive…
Said I had to pay £15 deposit but Ive had nothing since about it, or how id receive it back.that email address says its invalid
October 4, 2025
Reply from Swimbooker
Thanks for taking the time to leave a review James! If you have any questions regarding a booking, please don't hesitate to contact our support team via support@swimbooker.com and we'd be more than happy to take a look for you 😁
Warm regards,
Team SB 🎣
Reply from Swimbooker
Thanks for the 5* review Carl! 😁
Reply from Swimbooker
Thanks for the 5* review Zaccarine! 😁
Very bad customer service
Booked a lake that wasnt ready at all.
Chainsaws cutting down tress, fence posts being hammer into the ground right next to the swims, severals swims complete shut, people walking around at 2:00am in the morning scaring the life out of you, excavators driving around.
A venue shouldn't allow anglers onsite when theres heavy construction taking place.
Swimbooker take no resposibility in refunds and the Lake owner ignores all attempts at contact.
September 27, 2025
Unprompted review
Reply from Swimbooker
Thanks for taking the time to leave a review Elliot! We’re really sorry to hear about your experience at this venue. Our support team has already been in contact and did their best to help resolve things directly with the fishery.
As set out in our booking terms, each venue is responsible for on-site conditions and refund decisions, but we always do our best to support both parties and encourage a fair outcome. We’ve also shared your feedback with the fishery again to help prevent a repeat of this situation.
Thanks again for taking the time to share your experience; it helps us and our venues improve 😁
Warm regards,
Team SB 🎣
Reply from Swimbooker
Thanks for the 5* review Simon! 😁
Reply from Swimbooker
Thanks for the 5* review Travis! 😁
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