Amazing Customer Service / Support! I used Swim Booker to book a session for my husband - super easy and straight forward! I made a mistake with my booking (contact details) and so contacted the c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
100% grate service easy to use fantastic customer service and very very helpful in helping you and thay call you back. All the times ive book up my fishing have never had a problem and feel safe usei... See more
Always great to get to the lake but even better when you can dive into the nitty gritty before you get there. Swimbooker platform allows you to see what’s what and some lakes have a fly through t... See more
Company replied
Contacted swimbooker support. Was was met with a really speedy reply. My problem was resolved super fast. Really happy with the customer support I received from Tamsin H.
Company details
Written by the company
Book fishing at over 400+ lakes around the UK & abroad with no additional booking fees! Download our mobile app (IOS/Android) to upload your catch reports, favourite lakes and much more!
Contact info
United Kingdom
- 0208 194 9396
- info@swimbooker.com
- www.swimbooker.com
4.8
Excellent
2K reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Swimbooker
Thanks for taking the time to leave a review Matthew! Sorry to hear you've had issues using the platform. It sounds like you've potentially encountered a connectivity issue when accessing the website/app which is preventing the loading of pages. If you have time, please contact support@swimbooker.com with more information about your experience and we'd be happy to look into it 😁
Warm regards,
Team SB 🎣
Tamsin Review - 247833773276
Tamsin responded to my query immediately and was extremely polite. They also resolved my issue immediately after I elaborated what I required help with. Best interaction I’ve had with customer service ever!
October 10, 2025
Reply from Swimbooker
Thanks for the 5* review Nathan! 😁
Reply from Swimbooker
Thanks for the 5* review Samuel! 😁
Found the app easy to use and quick to…
Found the app easy to use and quick to book. It was easy to follow steps through and I found it informative.
October 8, 2025
Reply from Swimbooker
Thanks for the 5* review Terry! 😁
Swimbooker makes booking fishing so…
Swimbooker makes booking fishing so easy! I love how everything is in one place – you can see pictures, videos, and all the key info about each lake before you book. It’s quick, clear, and hassle-free.
September 5, 2025
Unprompted review
Reply from Swimbooker
Thanks for the 5* review Andrew! 😁
Booking fishing venues couldn't be easier
Love swimbooker, great app which is really user friendly since the updates.
Great perks if you are a swimbooker plus member aswell.
September 20, 2025
Unprompted review
Reply from Swimbooker
Thanks for the 5* review Anthony! 😁
Amazing app for booking your fishing…
Amazing app for booking your fishing search, lake, find out all the information you need about lakes, also offer insurance to cover your tackle, plus giveaways on a Wednesday.
October 1, 2025
Unprompted review
Reply from Swimbooker
Thanks for the 5* review Adam! 😁
Really great app
Really great app. Very easy to use. Fantastic people running the business.
October 8, 2025
Unprompted review
Reply from Swimbooker
Thanks for the 5* review Greg! 😁
Reply from Swimbooker
Thanks for the 5* review Andrew! 😁
Swim booker is a great way to book for…
Swim booker is a great way to book for a day fishing.
October 4, 2025
Reply from Swimbooker
Thanks for the 5* review Michael! 😁
So easy to find where i wanted to go…
So easy to find where i wanted to go and very quick and easy to book
October 7, 2025
Reply from Swimbooker
Thanks for the 5* review Matthew! 😁
Reply from Swimbooker
Thanks for taking the time to leave a review Neil! Sorry to hear you've found it difficult to use our mobile app! We'd love to learn more about what you specifically struggled with - please email support@swimbooker.com and we'd be happy to look into how we can improve your swimbooker experience 😁
Warm regards,
Team SB 🎣
Must have
Easy to set up, awesome for looking at new lakes. Earn points on bookings sort out insurance and discounts tackle.
Download and have a look at the free option.
October 4, 2025
Reply from Swimbooker
Thanks for the 5* review Matthew! 😁
Very easy to book with no hassle
October 4, 2025
Reply from Swimbooker
Thanks for the 5* review Belinda! 😁
Was easy to book though swimbooker
It was easy to book once I found out how and just to turn up at the office and just go fishing will use swimbooker again
October 1, 2025
Reply from Swimbooker
Thanks for the 5* review Stephen! 😁
Really easy to deal with and nothing is…
Really easy to deal with and nothing is too much trouble.
October 2, 2025
Reply from Swimbooker
Thanks for the 5* review Andy! 😁
I really found swimbooker easy to use
I really found swimbooker easy to use. I wish I’d of signed up earlier.
September 30, 2025
Reply from Swimbooker
Thanks for the 5* review David! 😁
Nice well looked after lakes
Nice well looked after lakes, only issue is i think there should be boundries where people should be fishing in, on dodleston lake peg 6,5,4,3 are very close together and it isnt clear where everyone has there rods set, i had issues with the guys next to me casting over my lines constantly, also the rules wasnt clear online they was differnt to the leaflet you get handed on arrival, other than that i would visit again, they guy in the reception was really helpful and welcoming, and i like you get all day on the lake from 8am - 7.30pm, not many lakes offer that, and reasonbly priced, with a well stocked tackle shop. Reason for 4 stars and not 5 is each peg should have a swim in my eyes as its frustrating people casting over your swim
September 29, 2025
Reply from Swimbooker
Thanks for taking the time to leave a review Jamie! 😁
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.