I don't honestly think people see purchasing home insurance as a great experience. The less friction the better. I think the policy I bought is reflected in the price bracket. The one thing that anno... See more
Company replied
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Review summary
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It wasnt a great experience to be honest It was a pain!i got locked out of the system twice just before payment. Not sure if i will bother with any insurance from anyone next time.
Company replied
Fairly quick service updated my insurance without me knowing but didn’t charge extra, but the updates were correct.
Company replied
A good price for my new car, I couldn’t take the insurance out online as my VRM hadn’t been recognised (DVLA not quite updated?), however, a call to Swinton was soon sorted by Clare, no surprise chang... See more
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Company details
Written by the company
Swinton has been helping people find insurance for 60 years. Back then you would just buy insurance but one man decided to compare lots of prices and pass the savings onto his customers. This honest personal approach is the cornerstone of Swinton today. Going the extra mile for their customers, Swinton offers a wide range of insurance products, taking the time to listen to what their customers need. If you would like to see feedback about our Swinton Pet product, please visit our Trustpilot account https://www.trustpilot.com/review/swinton.co.uk/pet-insurance
Swinton Insurance
Written by the company
Contact info
United Kingdom
- www.swinton.co.uk
4.3
Excellent
48K reviews
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Average experience but I could speak to someone which was a plus
The first car policy had to be cancelled or pay £54 over for an oversight of 20 days , the second had to be reviewed because of the insurance industry. So not going to sing your praises
July 28, 2026
Reply from Swinton Insurance
Thank you for sharing your feedback. I’m very sorry to hear about the inconvenience you experienced with your car policies. I understand that having to cancel the first policy or pay an additional £54 due to an oversight, as well as the review of your second policy, has been frustrating.
At Swinton Insurance, we strive to provide a smooth and transparent service for all our customers, and I apologise that we fell short in your case.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.swinton.co.uk/contact-us
Kind regards,
Chris @ Swinton Insurance
Swinton has been great over the years its technology that's lets the old customer service down
Mostly went ok .. im not very techy so it always worries me when doing new stuff on a computer /phone especially anything involving putting in card details ... it was relatively easy till the end then it timed out and wasn't sure if it had gone through or not
July 27, 2026
Reply from Swinton Insurance
Thank you for taking the time to share your 5 star review and feedback. We're pleased to hear that the process was mostly straightforward, and we understand that completing online transactions can feel a little daunting, especially when entering payment details.
We appreciate your comments about the timeout issue and will take this feedback on board as we continue to improve the experience. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your kind 5 star review! We're delighted to hear that you were happy with the service you received. We really appreciate your feedback and are pleased to know we provided a positive experience.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Very easy app to use thanks very much
July 28, 2026
Reply from Swinton Insurance
Thank you for your lovely 5 star review! We're delighted to hear that you found our app easy to use. We really appreciate your feedback and are pleased we could make your experience simple and convenient.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Superr very good
July 25, 2026
Reply from Swinton Insurance
Thank you for your fantastic 5 star review! We're delighted to hear that you had such a positive experience and appreciate your kind words.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
got a reasonable deal
July 28, 2026
Reply from Swinton Insurance
Thank you for your 5 star review! We're pleased to hear that you were happy with the deal you received. We appreciate you taking the time to share your feedback and are glad we could provide an option that suited your needs.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
avoid this company as best you can
avoid this company as best you can, they take your money then it is completely impossible to get any contact with them ,, my problem was they sent my documents over email then asked me to register to see documents yes all went well [so remember the sent my documents by email] so i was going to add driver to my insurance ,, tried to log into my account then there the problems begin ,rang them up and was told that email they sent my documents to was not the email i need to adjust my account ??????? what a aboslute joke of a company no help what so ever there dismissive of you and pretty rude when trying to sort the problem out avoid,, avoid avoid avoid or just give them your money upto you ........
July 28, 2026
Unprompted review
Reply from Swinton Insurance
Thank you for your feedback, and we’re sorry to hear about the difficulties you’ve encountered. We understand how frustrating it can be to receive your documents by email but then face issues with accessing your account.
I can confirm the email address we hold for correspondence doesn't match the email address used to register for the portal. If you would like to updated your portal email address, please reach out to our live chat team via the link below who will be happy to assist.
www.swinton.co.uk/contact-us
Kind regards,
Chris @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your great 5 star review! We're delighted to hear that you found our process simple and straightforward, and that you were happy with the price and the cover provided. We really appreciate your feedback and are pleased we could make arranging your insurance quick and easy.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Reply from Swinton Insurance
Thank you for taking the time to leave your review and feedback! We're pleased to hear that you appreciated being able to speak to a member of our team and that we delivered on our promises. Providing a reliable and helpful service is important to us, and we really appreciate your feedback.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your lovely 5 star review! We're delighted to hear that you’re very happy with your insurance. We really appreciate your feedback and are pleased to have provided you with a service that meets your needs.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
I couldn't go back to make changes
I couldn't go back to make changes on the site. I forgot to list an item but as I couldn't go back I had to fore go it.
July 28, 2026
Reply from Swinton Insurance
Thank you for taking the time to share your review and feedback. We're sorry to hear you had difficulty making changes to your policy online and understand how frustrating this must have been.
If you need to make any updates in the future, you can make changes through your online portal at https://www.swinton.co.uk/contact-us/myaccount. Alternatively, if you need any further assistance, our live chat team is available at https://www.swinton.co.uk/contact-us and will be happy to help.
We appreciate you bringing this to our attention and will continue to look for ways to improve your online experience.
Kind regards, Kirsty @ Swinton Insurance
Great customer service
July 28, 2026
Reply from Swinton Insurance
Thank you for your wonderful 5 star review! We're delighted to hear that you received great customer service!
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Reply from Swinton Insurance
Thank you for taking the time to leave us a review. We're delighted to hear that you found our service helpful. We really appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Swinton Insurance.
Reply from Swinton Insurance
Thank you for your review. We're delighted to hear that you found joining us easy and hassle-free, and that you were happy with the price offered. We really appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Swinton Insurance.
Took too long
July 27, 2026
Reply from Swinton Insurance
Hello, we're sorry to hear that you felt the process took longer than expected. We appreciate your feedback and understand the importance of providing a quick and efficient service. We’ll continue to review our processes to help improve the experience for our customers. Thank you for taking the time to share your comments.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Swinton Insurance.
Reply from Swinton Insurance
Hello, we're sorry to hear that you found the process took longer than expected and that you felt you were going round in circles. We appreciate your feedback and understand how frustrating this can be. We’re always looking for ways to make our processes clearer and more straightforward, and your comments will be shared with the relevant team. Thank you for taking the time to let us know about your experience.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Swinton Insurance.
Online portal is beyond bad
Generally my experience with the people at Swinton has been excellent but I can't let my recent renewal experience on the online portal slide.
Its terrible, my auto renewal was set to pay by installments which would create a hard credit search prior to the renewal date despite the fact I paid in full the previous year.
So wanted to cancel the auto renewal online, nah not possible, couldn't get past the chat bot asking for a customer reference number I just didin't have and was not included in the recent documentation.
Computer said no so was just stuck in a loop with old buddy.
So tried to find a phone number, claims number no problem, customer service nah, either buried so deep or just not there, had to resort to Google.
Just not good, waste of my time and tested my patience, can't recommend going forward.
Have a word with you web monkeys and look a bit harder at the customer journey online please Swinton.
July 28, 2026
Unprompted review
Reply from Swinton Insurance
Thank you for your feedback and for highlighting the issues you experienced during your recent renewal. I’m really sorry to hear that the online portal caused frustration, especially with the auto-renewal setting and the chatbot requesting a reference number you didn’t have.
We aim to make these processes as smooth as possible, so I’ll escalate this to our digital team to review the auto-renewal options and chatbot steps to improve the experience.
I can confirm although the chat bot asks for a reference number this is not mandatory and by selecting no you would have progressed to through to the team, but understand your frustration.
Kind regards,
Chris @ Swinton Insurance
Patient server I use hearing aids
Patient server I use hearing aids. Cheerful and listens.
July 21, 2026
Reply from Swinton Insurance
Thank you for taking the time to leave us a review. We're delighted to hear that you received patient, cheerful service and that our colleague took the time to listen and communicate in a way that met your needs. We really appreciate your kind feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Swinton Insurance.
ZERO Loyalty to their customers!
Was with Swinton last year for my van insurance.
My renewal come in & was nearly £80 more than last year… so I did a comparison on Confused.
Swinton come in 2nd cheapest & £140 less than they offered me in my renewal!
Called them up to see what the craic was…
Before connection to a humanI was trying to deal with their automated Robot who doesn’t handle a Scottish accent well😮💨
Finally got connected to a human & was given a load of waffle about how the prices could change, they (Swinton) are a broker & have access to loads of companies etc, etc! Told the lad to give the sales pitch a rest & explain why my renewal is higher than last year with another years NCB & £140 more than Swinton via confused!
Couldn’t really get a solid answer so have decided not to renew with them this year & instead go with Autonet who were just under £3 cheaper based purely on the fact they have ZERO loyalty to their customers!
Had they have given me the best price from the get go & saved me the time/hassle of shopping around I would have just renewed without any issues!
January 9, 2026
Reply from Swinton Insurance
Thank you for reaching out and sharing your experience. I'm sorry to hear about the frustration with your renewal quote and the difficulty you had with our automated system.
I completely understand how frustrating it must be to see a higher renewal premium, especially when comparison sites show better prices.
We use real time pricing which means that insurance quotes can change frequently based on a variety of factors at the time you get the quote. These include things like your driving history, claims made, the type and use of your vehicle, current market conditions, and other risk assessments.
Because these factors can update regularly, the price you receive at renewal might be different from what you previously paid or what comparison sites show at any given moment.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.swinton.co.uk/contact-us
Kind regards,
Chris @ Swinton Insurance
NCB was knocked down to 1 year (never…
NCB was knocked down to 1 year (never made a claim)on my renewal which they said was my fault. If this were true then my previous premium would have been more expensive (it was cheaper than new quote) Charges to use the call centre to fix it because you couldn't change it using your online account, administration charges, renewal charges and the premium which was over £20 a month more than other providers. Please read the small print if you go with them.
July 25, 2026
Unprompted review
Reply from Swinton Insurance
Thank you for your feedback and for bringing this to our attention.
I understand your concern regarding the reduction of your No Claims Bonus (NCB) to 1 year, especially when you have not made any claims. I sincerely apologise for any distress or inconvenience this has caused you. Please be assured that we aim to ensure all information is accurate and fair.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.swinton.co.uk/contact-us
Kind regards,
Chris @ Swinton Insurance
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