I don't honestly think people see purchasing home insurance as a great experience. The less friction the better. I think the policy I bought is reflected in the price bracket. The one thing that anno... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
It wasnt a great experience to be honest It was a pain!i got locked out of the system twice just before payment. Not sure if i will bother with any insurance from anyone next time.
Company replied
Fairly quick service updated my insurance without me knowing but didn’t charge extra, but the updates were correct.
Company replied
A good price for my new car, I couldn’t take the insurance out online as my VRM hadn’t been recognised (DVLA not quite updated?), however, a call to Swinton was soon sorted by Clare, no surprise chang... See more
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Company details
Written by the company
Swinton has been helping people find insurance for 60 years. Back then you would just buy insurance but one man decided to compare lots of prices and pass the savings onto his customers. This honest personal approach is the cornerstone of Swinton today. Going the extra mile for their customers, Swinton offers a wide range of insurance products, taking the time to listen to what their customers need. If you would like to see feedback about our Swinton Pet product, please visit our Trustpilot account https://www.trustpilot.com/review/swinton.co.uk/pet-insurance
Swinton Insurance
Written by the company
Contact info
United Kingdom
- www.swinton.co.uk
4.3
Excellent
48K reviews
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Easy to use and easy on the pocket. …
The system really was easy to use and the price was highly competitive. Easy to
July 29, 2026
Reply from Swinton Insurance
Thank you for your review! We're delighted to hear you found our system easy to use and our price highly competitive.
We always aim to make arranging your insurance as simple and convenient as possible while offering great value. We appreciate your feedback and thank you for choosing us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Swinton Insurance.
Reply from Swinton Insurance
Thanks so much for taking the time to leave us a review. We're thrilled to hear you got a great price and found everything easy to set up!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Because the website is fairly…
Because the website is fairly straightforward and easy to navigate.
July 30, 2026
Reply from Swinton Insurance
Thanks so much for leaving us a review.
We’re really glad to hear you found our website straightforward and easy to navigate.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Got my new policy sorted and ended my…
Got my new policy sorted and ended my old one, worked out slightly better for me to. Thank you.
July 26, 2026
Reply from Swinton Insurance
Thank you for your kind 5-star review! We're so pleased to hear that we were able to help arrange your new policy and assist with ending your previous one, making the process as smooth as possible. It's great to know that everything worked out even better for you.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your kind 5 star review! We're so pleased to hear that you found us easy to access and that you were able to get all the information you needed.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your wonderful 5 star feedback! We're delighted to hear that you found the experience quick, clear, and simple.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Good simple policy
Simple procedure easy outlining policy and reasonable price. I just hope we don't have to review how you are in a claim, that would be bad
July 17, 2026
Reply from Swinton Insurance
Thanks for sharing your feedback with us! We're really glad to hear you found our setup simple, clear, and reasonably priced.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
As a company Swinton has been Awful…
As a company Swinton has been Awful throughout the whole process but Paul who finally dealt with my Insurance was very good
July 25, 2026
Reply from Swinton Insurance
Thank you for sharing your feedback regarding your experience. I’m sorry to hear that the overall process did not meet your expectations. However, I’m glad to know that Paul was able to assist you effectively.
At Swinton, we strive to provide excellent service to all our customers, and your comments will help us improve. If there is anything further we can do to assist you, please do not hesitate to reach out.
Kind regards,
Michelle @ Swinton Insurance
easy to talk to customer service
July 16, 2026
Reply from Swinton Insurance
Thank you for your review! We're pleased to hear that you found our customer service team easy to talk to. We always aim to provide a friendly and straightforward experience for our customers. We appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Swinton Insurance.
Renewal was 30% more expensive until I…
Renewal was 30% more expensive until I rang and renegotiated- not impressed with the automatic hike.
July 26, 2026
Reply from Swinton Insurance
Thank you for sharing your feedback with us. I completely understand your frustration regarding the price increase on your renewal.
As a broker, at every renewal, we’ll search the panel of insurers, and we always do our best to offer you the most suitable quote, whether that is from your current insurer or a different one, if they are cheaper. On occasion when your details are re-generated the price can change due to real time pricing.
If you have any further questions, please don't hesitate to get in touch.
Kind regards,
Michelle @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your review! We're delighted to hear that you found the process easy and straightforward. We appreciate your feedback and are pleased we could make things simple for you. Thank you for choosing us, and we look forward to helping you again in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Swinton Insurance.
Reply from Swinton Insurance
Thank you for your great review! We're delighted to hear that you found our service quick and that you were happy with the price of your insurance. We really appreciate your feedback and thank you for choosing us. We look forward to helping you again in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Swinton Insurance.
The vehicle insurance is straight…
The vehicle insurance is straight forward to purchased.
And the price is accommodating based on my circumstances.
July 29, 2026
Reply from Swinton Insurance
Thank you for your review! We're delighted to hear that you found purchasing your vehicle insurance straightforward and that the price was suitable for your circumstances. We always aim to make the process as simple and accessible as possible. We appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Swinton Insurance.
Very poor service
Extremely difficult to contact if want to make changes to policy or cancel. As soon as you tell them you want to cancel website, phone chat all stops
Working. It is illegal. Nowhere you can find customer service online. AVOID.
July 28, 2026
Unprompted review
Reply from Swinton Insurance
Thank you for sharing your feedback. I’m sorry to hear about the difficulties you’ve experienced when trying to make changes or cancel your policy. At Swinton Insurance, we aim to provide clear and accessible customer service, and I regret that this has not been your experience. We were experiencing technical difficulties in the afternoon yesterday and this has now been resolved. I apologise for any inconvenience caused.
Thank you for your understanding.
Kind regards,
Michelle @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your review! We're pleased to hear that you found our price to be good value and that the acceptance process was quick and straightforward. It's also great to know that accessing your documents was easy. We appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Swinton Insurance.
So far so good watch this space
July 29, 2026
Reply from Swinton Insurance
Thank you for your review! We're pleased to hear that your experience has been positive so far. We appreciate you giving us the opportunity to provide our service and hope to continue meeting your expectations. We’ll be here whenever you need us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Swinton Insurance.
Straight forward competitive quote
Straight forward competitive quote, and on line arrangement.
July 26, 2026
Reply from Swinton Insurance
Thank you for your review! We're pleased to hear that you found our quote straightforward, competitive, and the online arrangement process easy to complete. We aim to make getting covered as simple and convenient as possible. We appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Swinton Insurance.
Reply from Swinton Insurance
Thank you for your great review! We're delighted to hear that you regularly find our prices competitive while still receiving first-class cover. We always aim to provide great value alongside the quality of service and protection our customers need. We really appreciate your continued support and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Swinton Insurance.
Excellent price & onboarding
Great price, easy to use web service. What’s not to love?
July 20, 2026
Reply from Swinton Insurance
Thank you so much for leaving us a review!
We’re really glad to hear you got a great price and enjoyed using our website.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Customer Service
every thing was explained very clearly
and explained again if I was not sure
July 28, 2026
Reply from Swinton Insurance
Thank you so much for leaving us a review!
We’re really glad to hear that everything was explained clearly to you. It’s great that our team took the time to go through things again whenever you weren't sure.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
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