⭐☆☆☆☆ Swisscom promised me a fixed price for the entire contract duration but failed to honour that commitment. Instead, they have repeatedly increased the price. When I tried to correct the issue,... See more
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My handy network works totally poor, I don't have signal when I at home or at office, the signal bar only showed very weak connect. I thought your network is Nr.1 in Switzerland, but I'm disappointed... See more
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Traveling to Switzerland from abroad I had a prepaid number 1 and 1/2 year ago, but it's no longer active. I am traveling again and wanted to log in to my swisscom.ch account, but it sends a verificat... See more
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My data that i paid a big amount of money has not been working. That including my unlimited data package for Switzerland and Bulgaria. It is paid for and shown on the website that it is available to... See more
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Company details
Written by the company
Swisscom ist das führende Telekommunikations- und eines der führenden IT-Unternehmen der Schweiz mit Sitz in Ittigen nahe der Hauptstadt Bern. Ausserhalb der Schweiz ist Swisscom mit Fastweb in Italien präsent.
Contact info
Alte Tiefenaustrasse 6, 3050, Bern, Switzerland
- 0800 800 800
- impressum.res@swisscom.com
- www.swisscom.ch
1.9
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Bad customer service - expensive sim cards
My phone and sim card got stolen and they would send me a new sim card which costs 40 Dollars. I am customer with them for more than 14 YEARS and they would charge me for a replacement. Okay, you might say these are rules and regulations, fair enough. But the life chat customer service is terrible. Joseph M. was so rude. You could really see in the way he was writing that he did not care one bit. I reassured if it's really 40 CHF I would have to pay for a stolen card and the only thing he said was: "Do you want it or not?" I was baffled. How can someone so rude work in customer service? Unacceptable.
November 16, 2016
Unprompted review
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