Swissport Reviews 

Swissport is responsible for the worst flight experience I've had.

They forced me to check-in hand luggage even though all requirements were met. Jirat was unfriendly, overbearing and extremely unprofessional.

I hope I will never have to encounter this company again.

San Paulo Guarulhos Airport. Saturday 11 Oct 2025. Our flight from Manaus was late and we had little time to make our flight to London. My wife had broken her leg and we needed wheelchair assistance. It had taken a week for us to organise this flight back to London and we had no Plan B. To make matters worse our luggage needed to be picked up and re-checked in for the next flight.

Rather than waiting to be last off when the wheelchairs arrive, we hobbled up the gangway and went to where the wheelchair crew were waiting. With Google translate we explained the problem to a girl there. It only took her a few moments to realise the urgency , reorganise things with her colleagues, get my wife into a wheelchair and we were off.

But at baggage reclaim there were no bags. She said she would do her best to get us on the flight but this was a problem. We waited and waited as precious minutes ticked by. Then they came and we were racing through the airport. It was a long way to terminal 3, but she knew shortcuts through back corridors and lifts. But when we're got to T3 baggage drop, it was too late. All the bags had already gone to the plane.

"It's OK I can check them in at the plane door" and we're off again, through security, and the long race to the gate. Ever noticed there are no trolleys after security because you're not supposed to have big luggage with you. One bag on the wheelchair with the wife and one on my shoulder.

We made it. This intelligent, competent charming young lady sorted it. We both hugged her with relief and gratitude. I'm really cross with myself that I never asked her name but I'm sure she will recognise this story. She is an ambassador for your company.

I also noticed a great camaraderie between her and other staff. There is clearly a good ethos at Guarulhos. Well done Swissport.

Can I give negative or zero stars? Twice we arrived in Aeroport Geneve with damage to our RIMOWA luggage and TWICE they refused to let us submit a written report.

Last trip with ITA AIRWAYS the wheel was broken. And they said they aren’t allowed to receive reports or we cannot submit a report to them in the airport. Just get in touch with the airline they said.

NEVER BELIEVE THEM. DO NOT LEAVE until they let you. Because the airline told us they would not give us any compensation without the Swissport written report upon arrival, even if we had time stamped pictures & videos.

This is their job. Why do they refuse to do it? Where else can I report them?

Flight SK2545 arrived into Edinburgh on 3rd Oct at 19.44. Bags delivered at 23.45. YES 23.45.
SK2545 Friday 26th Sept at 19.04 bags delivered at 21.40. Friday 19th Sept SK2545 arrived Edinburgh at 18.55 Bags delivered at 20.45.
SAS and other companies should NOT use Swissport.

I had one of the worst experiences with your staff at Ibn Battuta Airport on 21 September. He (Abbas Al Habib) was not only aggressive, unfriendly, but made us women feel oppressed in the way he spoke to us. I became very anxious as a woman, as he forced me to apologize in the end, otherwise I would get my board cards. I hope there will be consequences for this behavior.

I worked for Swissport at EMA.
The general overall management was appauling, i can not tell you my managers name as i did not know and still don’t know whether i met them or not.
The 2 weeks training with Mo was brilliant couldn’t fault it, but once we were sent to the terminal to begin our job that’s when everything went downhill for all of us in my training group. out of 5 of us, after 2 months only 1 of the 5 staff remain with Swissport. We weren’t given Tui log ins yet on our may fly we were in Tui to check in. We weren’t given belt keys. We weren’t given radios. All of these we were expected to have and know and it was our job to continuously keep chasing these up.
The staff are mainly 20 years old and younger and treat it like a playground. How half of these flights take off safely i will never know and from my experience working for swissport who run ryan air & tui mainly.. i will NEVER fly with these airlines as i do not trust swissport and their staff to encourage a safe flight / environment. There is tonnes of swearing between the staff infront of customers and even sexual matters with some employees in relationships with other employees working the same shift patterns.
I left here as quick as i got in her as it was a total shambles and i was completely embarrassed to work for swissport and wouldn’t even like to put this on my CV.
Supervisor Helen was very rude, didn’t say hello to me once and if i had a problem such as a card machine not working she told me to deal with it, so with my supervisor being no help i didn’t charge my customers in this particular day (i was checking in TUI flights so sorry TUI but don’t use swissport).
Ellouise (supervisor) thankyou for always being so kind and there to listen. the only management i would reach out to, she is absolutely lovely. thankyou again.

We flew to Southampton frm dublin airport with 2 carry on small cases .All fine dep dublin but on our return at Southampton they said our cases were too big ……..but they were the exact same on the return trip .The cases weren’t weighed they just said they were too big (by the measurement of the bloody handle of the case) !! I was charged £70 ………..an absolute joke .Am Fuming .
I REPEAT THE BAGS WERE EXACT SAME FOR BOTH FLIGHTS BUT THEY DECIDED TOO BIG For RETURN .
SURELY THIS IS WRONG ,IS THIS EVEN LEGAL …..SAME OLANE SAME AIRLINE ……aerlingus!

A JOKE

Complete incompetence, landed at 1900 , now 2000 and zero communication about baggage , who knows whether Swissport will deliver anything.

We landed at 18.45 at Bristol airport flight FR8235 from Palma. Bags did not arrive until 20.00. No staff available to answer questions. Monitor above belt 3 gave misleading information to bags will arrive shortly. Eventually bags arrived on belt 1.
It was not possible to phone Swissport and number provided not staffed. Very poor service.

I was thrilled that my missing Prada zip top purse was found on the aircraft in which I flew from Knock to East Midlands airport. My sincere thanks to the Swissport team who found and handed it to their Lost Property dept. Such a treasured item which had sentimental value & was nearly 20 years old. Everything still inside.
Thank you again.

Returning from Palma on Saturday 13th in the afternoon sadly one of our cases didn’t arrive, I was approached by a member of Swissport staff who I later learnt his name is Prince. He helped me fill in the relevant form, he was calm & reassuring. After leaving the airport I tried to contact TUI who we booked with unfortunately only able to chat to a bot which was no help so when home I phoned the airport the call was taken by Prince who assured me was working on locating the luggage, he called the next day to tell me it had been located still in Palma and would arrive by Tuesday latest & couriered to my home, sure enough I got the case on Tuesday. I cannot thank Prince enough he was a star
Sadly the same cannot be said for TUI as I had no contact from them first and probably last time I will book with them

Worse ever! They are responsible for finding and returning delayed baggage in a timely manner! They offer vague incorrect information and do not make the effort to arrange courier for quick delivery. Rather, even when calling they make excuses that no courier available! How can this be? It's their very job to have a courier available!! This sounds deliberate to try get you to collect so it saves them money and time.

Airports like LBA which offer such incompetent companies contracts should pull their contract for failure to deliver as per agreement!

Even though they removed the first review, I’ll write another one.

Go and train Robert Meade, who works at Stansted airport, he checked us in at the Pegasus counter. Incredibly unprofessional, rude and aggressive. Needs to be locked up asap!

Absolutely joke of a company. Waited over an hour at baggage claim for our luggage. Shouldn't not take over an hour to put luggage on a belt. Disgrace!

0 out of 5. Tui decided to give this bunch of crooks the baggage contract at airports. We were on a 1am flight, a few flights came in, and we waited 1hr. Even their manager was ... Tui, silly move!

Where to even begin…

Left from Edinburgh airport on the 28th August and the rudeness from the staff ( Charlotte - team leader) was totally unacceptable and when she returned the passports she actually threw back at me absolutely one shocking company

RACIST COMPANY. Not only did we have to wait to receive our luggage the next day, they write OCCUPIED on the tag rather than North Cyprus , they could have even just written the word North but they decided to write OCCUPIED! HOW DARE YOU!!

Absolutely disgusting behavior... Woman at checking baggage in Sofia airport, was totally rude, all the team was rude staff, I have never ever met a staff un respectful like that. Seriously it's not the way to talk to people and overall she was the supervisor!!!!!
I was traveling on Lufthansa on the flight number LH1427 from Sofia airport to Frankfurt,
23/08/2025
Booking code 7F4MXN
Ticket no. 220 6377912635
Fare information BUSINESS
we entered the column where was written business we reached the boarding desk as first passengers, the lady was the most disgusting behavior and rude I ever seen in my entire traveling experience , she talks very rude with no respect at all, when I told her just to be little polite when talking to passengers, she said that if I talk one more word and she will call us the police, she was talking in a very racist way and discriminating, the lady was on the desk number 24 and she ignored us for more then 15 minutes without even looking at us, when we asked her to call on the supervisor unbelievable!! she said that she is the supervisor, she was wearing no bodge that shows who is she
We are very disappointed from discrimination I can't believe why Swiss port should have a stuff unprofessional like that level , and I think that she does not deserve to be in this position as well not be at the airport at all while she doesn't know how to deal with human beings.
I know i may not get any feedback back from this email but this is not for Swiss port only this for the Bulgarian government and specially ministry of tourism too while this kind of people are the face of Bulgaria they should be careful.
Walid Zeineddine

Absolutely disgusting behaviour...
Woman at checking baggage was totally rude to the people hading problems with this automatic baggage collection point.
Seriously its not the way to talk to customers jezzzzuuusss ffs