Swissport Reviews 

My wife and I are experienced travellers. We have never experienced such an appallingly rude and condescending pair of staff as we did today at Jersey Airport. Ian and Nazminhy would not allow my wife to explain anything instead they continuously spoke over her and at one stage they challenged the fact of the actual date when we flew into Jersey implying that my wife was lying until he realised his mistake once he finally let my wife speak. He then with the support of his colleague did his best to embarrass us by making us take our baggage back off the baggage conveyor and stand waiting until he decided we could put them back on just to show his power. He actually called out to the other operatives to not check us in. The pair of them are the rudest check in attendants l have ever dealt with. Abysmal representatives of the company they work for. I only hope that one day they recieve a similar experience.

Leeds Bradford Airport has the least interested & rude staff I have ever met.
Treat lost luggage as though it's a hindrance to them & put the least amount of effort possible into repatriating you with it.
They needed two couriers to collect my luggage as they couldn't manage to give it to the 1st one that they booked! 🤷‍♂️
Actually told me that they don't have anyone dedicated to lost luggage! 🤷‍♂️
Rang the number printed on the PIR & was greated with it's not my job! 🤷‍♂️
The manager Sajda actually tried to block my view of her name badge! 🤷‍♂️
On the plus side, I believe they are one of the local couriers best customers! 😂

literally pmo, the luggage took over an hour to get here, i’m frickin tired of standing and waiting, i’m giving 2 bc flight was 30 mins earlier than expected but swissport u better know i’m coming for u

Customer service agent at Swiss port was so rude at the check in desk that it was better for me to walk away that actually become very agitated and lose it.

The coworker who she was actually the boss of was incredibly polite and patient in comparison to his supervisor and she should be ashamed of herself. I didn’t get her name but was on the check in desk at the LGW airport around 18:58pm on 27/7/25.

So rude and if I was Swiss port I would look a lot more closely into staff they hire because she’s embarrassing.

Unacceptable Lost & Found Charges for Forgotten Pillow

I left my pillow on the seat during my SWISS flight, as I was unable to re-board after passing through passport control. I immediately reported the lost item at the office upon arrival, but after five days, I still haven't received any updates or information.

To make matters worse, I recently learned that retrieving my pillow would cost me CHF 30 through Swissport. This fee was never mentioned during my initial inquiry, and I find it to be quite unreasonable, especially for an item I accidentally left behind on a flight I was already on.

Given the lack of communication and this unexpected charge, I am extremely disappointed with how this situation has been handled. It feels like a frustrating experience on top of an already subpar service.

Terrible. I asked the agent at check in for an aisle seat so she deliberately gave me a window seat. The plane was not full. I asked her for a vegetarian option on the first flight out of 2 as I couldn't see it online and she said there was no food. I then went and paid to eat at the airport (airport prices!) believing there would be no meal only to receive breakfast as soon as the flight took off. I asked if I needed to stay in transit between the 2 flights or go out and return as the time between was very long. She said 'I don't know, I just give you a ticket.') I went to try to complain about her on arrival after the first flight and by doing so found out that I had to go and clear immigration in transit. I would have had no idea if I hadn't attempted to complain about her as there was zero information. And, I was unable to submit a complaint as there was no Swissport desk.
Each question I asked was met with her turning to her co-worker and sneering/making comments in her language. You don't have to speak another language to understand this! Awful experience.

Unfortunately I have no choice but to use these when flying with BA. From Newcastle
The lady that served us had zero personality or care
Could not have tried harder to be in helpful
I had an issue with luggage for a long haul flight. I was told it was included and charged £180. And told sort with someone else . Who could that be a chatbot?
Service horrendous

I am writing this review as I ambsitting on a plane just arrived in Birmingham airport. We are waiting on buses so we can disembarking and have been told this will be 5-10 mins. It seems we weren't expected by Swissport or they don't have enough staff on at this time of night 23:38! This has happened on a number of occasions on late flights. On one occasion when arriving in Belfast International 23:00 approx we were kept waiting an hour until our luggage finally appeared. My wife emailed Swissport at the time but received no reply whatsoever. Buses eventually came, 2 buses for a full plane load of passengers plus luggage. Packed in like sardines, hanging onto a bar with one hand. Wondered about health & safety if the bus had to stop quickly!! Why cant they provide 3 buses?

Swiss port should start treating people more better.

We requested special assistance for my mother for this flight. We flew in from Malta and arrived in Birmingham but when we arrived the Swissport Special Assistance representative told us the special assistance vehicle was not available and we would have to wait. After a few minutes we asked when it would arrive he was very dismissive and told us "the special assistance vehicle is not available. He said "it would be another 40 minutes so can't you just walk down the steps, its up to you". Clearly there is a problem not only with this attitude which was very rude but also Birmingham Airport have insufficient special assistance vehicles. At no point did he actually speak to my mother and he didn't apologise. He wanted us to make the problem go away. He wanted my mum to just walk down the steps which she obviously can't do which is why she booked the special assistance. We were also told that Birmingham Airport will not provide special assistance to anyone seated at the front of the airport. They have decided they will only provide special assistance for passengers to the back of the airport which meant my mum had to struggle to walk the entire length of the aeroplane to get to her seat at the front of the plane. Every other airport will is able to be flexible and provide assistance to passengers so they can enter the aeroplane at either the front or back depending on where they are seated. Clearly this is ridiculous!!!!! We were then told they had no idea what had happened to my mum's wheelchair!!???Birmingham Airport and Swissport sort yourselves out!!!! Your special assistance is rubbish and we will not be travelling with you again! Please let this be a warning to anyone wanting special assistance - Swissport Birmingham Airport will only provide assistance to the back of the aeroplane so if you are seated at the front of the plane and can't walk they won't help you!

Shit service at casablanca airpoart , i was denied bording because of the negligence of the staff at airarabia, very racist and silly to look in passport stamps detailed and for a 3 month visa i still had days left to visit and their reason was stuppid but i have board from different airports the next day

Put in we needed airport assistance was fine going out at edinburgh airport and amazing in alicante. When we came home and arrived in edinburgh there was no assistance amd told we would have to wait 45 minute on the plane so we decided to just get on the bus and got told they're would be wheel chair up when we come out the lift. As we where walking to get a wheelchair the swissport guy from the plane shoved my sister out the way and she had just had a hip operation . We then asked for his id and he refused and spoke to police at airport and got told they can't do anything . Will be reporting him to swissport . Disgusting

The worst experience of my life, caused by a Swissport employee on 16th May 2025 at boarding gate of the Ryanair flight to Ibiza, from Ibiza.

The woman in question, who had glasses, her braids tied up, and appeared to be of Caribbean origin, was the most vile and cruel person I’ve ever encountered in a customer-facing role. I believe she might be called Carla. She was aggressively shouting at passengers, completely ignored the questions I asked her, and instead of addressing me like a human being, she called security on me without any valid reason.

Her attitude was appalling, unprofessional, and entirely unfit for someone representing Swissport. How she holds a position dealing with customers is beyond me. This person is a disgrace to Swissport and should not be allowed to treat people in this manner.

She needs to be dismissed immediately. Absolutely unacceptable.

My baggage with all my medications never turned up on the carousel at Bristol Airport. They simply won't answer the phone. Stop Press ... I did eventually get through to Swissport , both operatives were very helpful (but rushed ) and I will eventully get my baggage back. Seems like it has been sitting at Bristol airport all this time .

Traveling on Jet Blue out of DUB. Had an issue with a Seat and James from Swissport was able to resolve the issue after a frustrating time with ‘Sabre’.

Thank you James - nice work.

We pre-booked the Swissport Horizon Lounge at Geneva Airport—two adults, one child, €125.04 paid in advance because, foolishly, we thought this would ensure a civilised experience. Instead, we walked straight into a low-budget historical reenactment of Checkpoint Charlie, where the last surviving member of the Third Reich had taken up post as the lounge's “welcoming” committee.

Standing outside a roped-off entrance like she was guarding state secrets, Fraulein Himmler informed us with military precision: “The lounge is closed.” No hello. No apology. No reason. Just a verbal gunshot and the kind of expression usually reserved for people who’ve committed war crimes or—worse—worn Crocs to a wedding.

Baffled, I asked why. After all, we had paid. Booked online. Had confirmation. Her answer? “Too many people like you are already inside.” Excuse me, people like us? Was she doing population control in an airport lounge now? Did our mere presence upset the delicate ecosystem of overpriced cheese cubes and lukewarm wine?

I clarified we had pre-paid. She looked as thrilled as if I’d handed her a live grenade. Eventually, she allowed us to enter—but only to stand. The seats? Oh, they existed. Many of them, perfectly empty. But tragically, those were reserved for the master race of passengers: business class, who were apparently so elite they couldn’t fit in their own lounge and had to overflow into this one like foie gras at a budget buffet.. We, the economic underclass, were not permitted to defile their sacred cushions with our inferior buttocks.

We turned and left, deciding we’d rather find dignity in a duty-free shop than stand in a room policed by someone whose customer service style was clearly inspired by the Wehrmacht.

As we exited, she goose-stepped past us back into the lounge, presumably to check that we hadn’t smuggled in a seat-sitting rebellion.

This place isn’t a lounge. It’s an authoritarian fever dream disguised as an airport amenity. €125.04 to be told to stand quietly and know your place. You’d get more comfort and freedom in a public toilet—and at least in there, no one's checking your seat access against your boarding pass.

Do yourself a favour: avoid the Swissport Horizon Lounge like it’s 1943 and they’ve just checked your papers.

It doesn't even deserve one star out of five and I resent having to give it one star to write this review.

Because of this company i lost the flight , awful company avoid at all !!!! The staff are rude and unprofessional, i hope someone see this review and do something useful and fire these staff. It was in john lennon liverpool .

Disgraceful.on arriving in Marrakech airport both zip runners pulley's and lock have been totally ripped off.destroying my suitcase.travelled with Ryanair.phoned swissport,who are the handler for that airline totally did not want to know, the lady at the customer service very abrupt.would not give her name.the number I contacted was 0191 214 4427.will never use the airline again.

I got explicitly threatened to get rejected from boarding my return flight, Swissport staff claiming my paid carry-on (ordered along with tickets) does not fit the Ryanair check box, which was not true. I was forced to pay 1.5 times the ticket price on top of what was already paid for this carry-on, to be allowed onboard.

I can only guess, but appears to me employees of Swissport in Rabat, Morocco, were simply fulfilling their individual targets on collecting extra fees. Completely unacceptable. Claims and disputes submitted.