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Switch2 Energy Reviews 

3,616
•
TrustScore 4.5 out of 5

4.3

Energy Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 1,206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being understanding, polite, and genuinely helpful in resolving issues. Many highlight the excellent customer service, noting quick and efficient responses that often led to immediate problem resolution. However, some customers also noted difficulties with service and contact, including long waiting times on calls and issues with appointment scheduling. A few people mentioned systemic problems, such as missed visits, lack of follow-up, and concerns about high service charges.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, patience, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, efficient, and... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising the quality, politeness, and efficiency... See more

Response time

Consumers find response times to be ambiguous, with many reviewers praising quick call answers, effective... See more

Customer communications

Customers had ambiguous experiences with contact, with some reporting quick answers and successful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

IM moving/ switch 2 sent me a general moving form to complete which made me anxious. The form did not fit my circumstanced. I contacted the customer care centre again and they were extremely understan... See more

Company replied

Rated 4 out of 5 stars

Answered timely, although there was some spent holding, once answered. Appointment for 2nd engineers visit was successfully made.

Company replied

Rated 5 out of 5 stars

Lauren with customer service was polite, pleasant and civil. Lauren had nice manners and explained the situation in an easy to understand way. Lauren was sympathetic and professional and now we reache... See more

Rated 5 out of 5 stars

2nd visit from engineer within 24 hours. Fault was soon located, but not so easy to resolve without ordering yet another part. Georgios persevered until he got the hot water working again. I reall... See more

Company replied

Company details

  1. Energy Supplier

Written by the company

Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(3,616)

1,176 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service from Switch2

The two engineers who arrived on time were very approachable and understood my concerns immediately. They provided a friendly service and I trusted them on entering my home.
Thanks to Georgios and his colleague

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

Debit, Credit, and Direct debit not accepted

It's seems impossble to pay switch2 by card. Direct debit is not available on their website. Requires a phone call to request a Direct debit email to be sent, but the Direct debit link doesnt work. Their help line announces the same old "error" message for their "new" customer service helpline menu options, and then forwards you to an operator. Which, I will grant you, is rare they are a real person and usually only a few minutes wait
But. It's 2026 how are they stuck in the 1900s?

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

I rang Switch2 26/05/2026 with a query. The customer service person I spoke to immediately sorted out my enquiry. The customer service person was knowledgeable, friendly, helpful and efficient. That's why I rate Switch2 five stars.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I spoke to Lauren very early this morning to sort out a loss of supply. She was polite, courteous and clear about next steps and was eager to sort the issue speedily for me.

May 26, 2026
Unprompted review

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