Switch2 Energy Reviews 

Staff need to listen when customers is trying to to explain. Appointment should not be this hardy

Adviser was super helpful in explaining all about the account transferral from Violia to Switch2. Thanks!

I had a positive experience with the Switch2 representative. They were courteous, knowledgeable, and took the time to understand my query fully. Communication was clear throughout the process, and they provided helpful guidance to resolve my issue efficiently. I appreciated their professionalism, patience, and willingness to answer questions. Overall, the service was prompt and effective, and I was satisfied with the support I received.

The response from the Customer Service Peerson was great and he did a splendid job in answering my questions.

I would like to express my sincere thanks to Claire at Switch2 for the outstanding service she provided this morning.

I was dealing with a particularly challenging situation, and Claire handled it with exceptional professionalism from start to finish. She was empathetic, patient, and genuinely took the time to understand the issue. What impressed me most was her proactive approach—rather than simply responding to the problem, she took ownership and worked diligently to find the best possible resolution.

Claire's calm manner, excellent communication skills, and commitment to customer service turned what could have been a very stressful experience into a positive one. She is a true credit to Switch2 and an excellent example of how customer service should be delivered.

Thank you, Claire, for going above and beyond. Your support was greatly appreciated, and I hope your hard work and dedication receive the recognition they deserve.

Excellent customer service this morning was helped with meter customer service was amazing on the phone. Thank you⭐️⭐️⭐️⭐️⭐️

Misbah Was very professional took the time to listen to my inquiry and was empathetic to my situation. Great service, thank you.

Very easy to use web portal, very easy to end contract

It was clear and quickly so hopefully everything is going to be sorted out soon.

Very helpful, very understanding would recommend switch2 to anybody customer service very polite.

Phoned up to chase up a refund as not been dealt with yet. Lady on phone was very helpful went above and beyond to help me was very apologetic

Very polite and helpful
Thank you

Very helpful and efficient, and very engaging.

Laura called me back within a couple of minutes of requesting a call back. Informed me that the direct debit is not going out until the 1st of June. I also was send my statement for my records.

Great customer service, friendly and polite when dealing with any requests such as change of bank details or issue with low pressure

Good. Really helpful and helped solved my problem

The call handler was friendly and effective.

I spoke to Lauren who answered my question straight away, the automated phone system definitely needs improvement.

amazing and quick friendly customer service . Ben was great !