Switch2 Energy Reviews 

Booked a call back which happened in 10 mins

Lovely lady very kind patient and gentle ❤️

The staff was calm, patient and professional despite me being angry initially because of the bill sent to me but she patiently explained and solved the issue and I later apologised for my behaviour.

Switch2 Customer Service Advisor understood my query and was most helpful in trying up help me book an 'Essential Maintenance' booking. When she found all slots were taken, she asked if I minded if the Engineer phoned me to make an apptmt. This suits my very well. Then she went the second mile and asked if I had any other issues. I told her I had written s letter last week about my bill, but was unsure if this was her Dept. She kindly listened for and we both decided that this maintenance check was next and actions could be taken after this. I am satisfied - having been a Switch2 customer for 11 years. Thanks, Emily

Booked a phone re call and was contacted very quickly

Irritating music and slow menu, but great call handler. No appointments availanle on their system for essential maintenance, so have to wait for them to call back. Then they didn't call back, 2 weeks later sent a letter asking us to call to arrange an appointment- waste of their time and resources...

The service agent was very responsive and helpful. Although we are yet to resolve the billing issue we now have a course of action that will verify and resolve the issue

Unprofessional, they didn't come on the day they were booked for, even if this was an emergency and it will take another couple of days to come back as they don't work during the weekend and I am at work.

I got a callback in good time and the agent was helpful and polite.

Didn’t have to stay on the phone listening to music. Was given the choice to be put on hold and get a call back. This was quick and the person on the phone was nice,polite and helpful.

The customer service agent at Switch2 was friendly, helpful and professional. She went beyond the call of duty and sorted out the issue.

She was very helpful and polite

Switch2’s front line staff have improved significantly in their service! The booking service of Essential Maintenance Inspection is swift and easy to follow! Thanks!

As soon as I called, it was answered straight away. The customer service sounded so warm and friendly as well. Thank you for booking my appointment!

Happy with the customer service and quality of support. 10/10

Everything explained in full by lovely speaking lady,very polite,fantastic customer service

I had a small waiting time before talking to an advisor. The advisor listened to my query and was immediately on the ball to solve it. I particularly appreciated the fast and efficient customer service.

Good service very helpful customer service

Switch 2 should be able to know my meter readings without me having to send them in myself.

Victoria was very helpful and answered all my enquiries