Very smooth and easy switch to new health insurance provider. Good advice given with everything clearly explained. Kudos to Donna for her help, advice and patience throughout. Highly recommended if yo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would like to highly recommend Switch Health, especially Elli, who was incredibly helpful. She listened attentively to all my needs and conducted thorough research to find the best value-for-money h... See more
Company replied
Finding a way around choosing a Private Health Insurance in the UK This company was very helpful, thorough in their research, going to great lengths to ensure that excellent advice was given. I... See more
Company replied
My company healthcare cover for myself and my partner was coming to an end so I needed to find a plan that met our needs and budget. Elli at Switch Health was recommended by a friend and she was real... See more
Company replied
Company details
- Insurance Agency
- Business Insurance Company
- Health Insurance Agency
- Income Protection Insurance Company
- Insurance Broker
- Term Life Insurance Provider Company
Written by the company
Fully authorised and regulated by the Financial Conduct Authority, we are an independent insurance intermediary specialising in private medical insurance and life insurance. We work with BUPA AXA PPP AXA Health Vitality Aviva WPA The Exeter Freedom Health and many more, We compare the market and we can get health insurance deals that are not available elsewhere so we can beat any price. Get your free quote on medical insurance today and find out how much you can save
Special Trustpilot offer
Written by the company
- £100 Cashback
- We are so confident we cannot be beaten on price or quality, we'll give you £100 cashback if we cannot match or better any like for like new or existing quotations on health insurance! get a quote today by clicking on the our website link.
No1 Insurance Broker On Trustpilot
Compare and save upto 65% on your insurance
Switch Health is an award winning broker rated No1 in the country, We guarantee the best any deal on the market with exclusive deals not available elsewhere! we offer AXA PPP AXA Health Aviva BUPA Virality and many more! find out why we have the best review in the insurance market.
Contact info
Switch Health, 121 Promenade, GL50 1NW, Cheltenham, United Kingdom
- 01242 371300
- jackchandler@switchhealth.co.uk
- www.switchhealth.co.uk
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Switch Health
Thank you for your kind words! We’re really glad to hear you found our communication clear and our advice helpful. It means a lot to us!
We look forward to assisting you again in future.
Switch Health
Reply from Switch Health
Thank you for your kind words! We're really glad to hear the you are happy with you experience!
We look forward to speaking with you in future.
Switch Health
A company that reassuringly looks after your needs and requirements. 
Following a search online, I spotted this company and decided to make a phone call, thankfully it was not a case of having to complete an initial online request for more information.
Direct contact with the company was very much valued. Stuart attended my call and took time to carefully explain about the type of Services provided and then followed on by explaining the step-by-step process of obtaining a quote.
After  taking my details and also noting my personal requirements and also limitations, he explained that he would submit a search and get back in touch with me within a stated time with the best product at my price point. He stated that I would receive a quote via email and then subsequently a follow-up phone call after a 48 hour period. There was absolutely no pressure of any kind of Sales or rush to make an on the spot decision.
As stated in the telephone conversation, I did receive an email the following day and subsequently a phone call 48 hours later.
Looking over the email and contents of the quote, this allowed me to take in the information and make notes of questions on some of the stated conditions of treatment. Speaking to Stuart about these, he was able to provide concise information and also provide reassurance of expected medical cover.
In summary, I was able to make a Qualified decision in my own time and proceed with the medical cover for myself and my family.
Thank you, Stuart. 
April 17, 2026
Reply from Switch Health
We’re really pleased to hear that your experience with Stuart reflected the level of service we aim to provide clear, personal, and completely pressure-free. We know how important it is to be able to speak directly with someone, ask questions, and fully understand your options, so we're incredibly happy to see that it is reflected in your experience! Stuart will be especially glad to hear your kind feedback about his support and clarity throughout.
If you ever have any further questions or need assistance in the future, we’re always here to help.
Thank you again for choosing us.
Switch Health
Great service all round
I found dealing with Josh at Switch Health to be a refreshing change compared to some of the corporate automatons I've encountered all too often in the past.
He called back when he said he'd call back (novel in these times), was always helpful and personable and ultimately, I feel as if I was provided with the best solution to my insurance requirement.
April 15, 2026
Reply from Switch Health
Thank you so much for your kind words and for taking the time to share your experience.
We’re really pleased to hear that Josh made such a positive impression. Reliability, clear communication, and a personal approach are values we take seriously, so it’s great to know that came through during your interaction.
Most importantly, we’re glad you feel confident that you were provided with the right solution for your insurance needs. That’s exactly what we aim for with every client.
We truly appreciate your feedback and your trust in us. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Switch Health
Ella was helpful
Ella was helpful, easy to understand and dealt with everything really quickly
April 13, 2026
Reply from Switch Health
We're delighted to hear that you had a great experience with Ella. Providing helpful advice and efficient service is exactly what we strive for, so it’s wonderful to know Ella delivered on that.
We really appreciate you taking the time to share your feedback and look forward to helping you again in the future!
Switch Health
Rep arranged to call me at 11am,I…
Rep arranged to call me at 11am,I stayed in untill.11.50 ,nothing and as I write nothing!!
Going elseware,wretched Customer Services
April 9, 2026
Unprompted review
Reply from Switch Health
Hi Jim,
We’ve carried out a full check and we cannot identify you as a customer. You are not in our CRM, we have no record of a policy arranged by us in your name, and nothing in your review matches any account we can trace.
Our client reviews are normally submitted via a verified link issued after a plan is arranged. Your review appears to be an unverified, organic post, which means there is currently no evidence it relates to a genuine customer experience.
Because of that, we’re requesting that you provide details so we can investigate properly: full name, policy number, insurer, and the date you arranged cover.
If you won’t provide that, we will be reporting this review to the platform as misleading and not based on a genuine customer interaction. If you are able to evidence you were a client, we will respond in full.
If not, we ask you to remove the review immediately.
Switch Health
Alex was great to deal with
Alex was great to deal with. Great advice and very efficient.
April 9, 2026
Reply from Switch Health
Thank you for your wonderful feedback! We're so pleased to hear that Alex provided you with great advice and efficient service. We'll be sure to pass along your kind words to him.
We truly appreciate you taking the time to share your experience and hope to assist you again soon!
Switch Health
Easy to do business with.
From the initial contact James made switching our Health insurance a simple process. Everything was easy to follow and the recommendation was just what we were looking for. Thank you James!
April 5, 2026
Unprompted review
Reply from Switch Health
Thank you so much for your kind review!
We’re delighted to hear that James made the process of switching your health insurance simple and straightforward. It’s great to know that everything was easy to follow and that his recommendation matched exactly what you were looking for.
We’ll be sure to pass your feedback on to James, he’ll be thrilled to hear it!
Switch Health
Knowledgeable
Knowledgeable, understood requirements, great solutions offered with no hard sell. Good communication
March 31, 2026
Reply from Switch Health
Thank you for your kind review! We’re really pleased to hear that you found our team knowledgeable and attentive to your requirements. It’s great to know the solutions we provided were helpful and that you felt comfortable throughout the process without any pressure.
Clear and open communication is something we always strive for. If there’s anything more we can help you with in the future, please don’t hesitate to get in touch.
Switch Health
Dealing with true professionals
From my initial enquiry to taking out both Life and Private medical insurance Switch Health have been efficient and very good to deal with. On a personal level I dealt with James Lewis for Health and Howard Jackson for Life cover , both agents are professional , knowledgeable, and a pleasure to deal with.
April 1, 2026
Reply from Switch Health
Thank you so much for your thoughtful review! We’re delighted to hear that your experience from initial enquiry through to arranging both your Life and Private Medical Insurance was smooth and efficient.
It’s especially great to know that James and Howard made such a positive impression. We pride ourselves on being professional, knowledgeable, and easy to work with, so your feedback really means a lot.
We look forward to helping you with your future renewals.
Switch Health
great service from Elaine
March 23, 2026
Reply from Switch Health
Thank you so much for your kind words!
We’re delighted to hear you had a great experience with Elaine—she’ll be thrilled to see your feedback. Providing excellent service is something we take great pride in, and it’s wonderful to know Elaine delivered just that.
We really appreciate you taking the time to share your experience and hope to serve you again soon!
Switch Health
Right mix of friendly
Right mix of friendly, knowledgeable and available without being harassed like with other companies
March 27, 2026
Reply from Switch Health
Thank you for your fantastic feedback!
We’re really pleased to hear you found the balance just right—friendly, knowledgeable, and available when needed without feeling pressured. That’s exactly the experience we aim to provide, so it’s great to know it came across.
We truly appreciate you taking the time to share your thoughts and hope to work with you again in the future!
Switch Health
Great experience
I was recommended to speak to Alex Burton by a friend and I couldn't have been happier. Friendly, professional and very thorough, Alex not only got me a great deal but made me feel that I could call him any time if I had any problems. Thoroughly recommend Alex and Switch Health.
March 19, 2026
Unprompted review
Reply from Switch Health
Thank you so much for your wonderful review!
We’re delighted to hear that you had such a positive experience with Alex. Being recommended by a friend is always a great start, and it’s fantastic to know Alex lived up to that expectation. His friendly, professional, and thorough approach is exactly what we strive for, so your feedback means a lot.
We’re especially pleased that you felt supported and able to reach out at any time, that ongoing support is really important to us. Thank you as well for your recommendation, it truly makes a difference.
We look forward to being here whenever you need us in the future!
Switch Health
Very efficient and sorted out quickly.
March 19, 2026
Reply from Switch Health
Thank you for your feedback!
We’re really pleased to hear everything was handled efficiently and resolved quickly for you, that’s exactly what we aim for.
We appreciate you taking the time to share your experience and hope to assist you again in the future!
Switch Health
Great service will use them again
March 26, 2026
Reply from Switch Health
Thank you for your kind review!
We’re so pleased to hear you had a great experience and that you’d choose to use us again, that really means a lot to us.
We look forward to helping you again in the future!
Switch Health
Josh from Switch health…
Josh from Switch health my advisor was concise and to the point, and guided me through the minefield that can be private health insurance. Many thanks.
March 24, 2026
Reply from Switch Health
Thank you for your great feedback!
We’re really pleased to hear that Josh provided clear, concise guidance and helped you navigate private health insurance with confidence. We know it can feel like a minefield at times, so it’s fantastic to hear he made the process straightforward for you.
We’ll be sure to pass on your thanks to Josh, and we really appreciate you taking the time to share your experience!
Switch Health
Alex was excellent, I recommend Switch Health
Alex , who dealt with my policy provided me with an excellent service , and got me a fabulous price . . I thoroughly recommend Switch Health to anyone requiring great cover for their health at an excellent price .
March 23, 2026
Reply from Switch Health
Thanks so much for your kind review!
We’re really pleased to hear you had a great experience and that Alex was able to find you excellent cover at a great price. We really appreciate your recommendation and your support.
Switch Health
Very precise useful information given…
Very precise useful information given in a professional,caring way.
March 20, 2026
Reply from Switch Health
Thank you for your thoughtful feedback! We’re thrilled to hear that you found the information we provided both precise and useful, delivered in a professional and caring manner.
Providing clear guidance while supporting our clients is exactly what we strive for, so it’s wonderful to know you had such a positive experience. We’re always here to help with any future needs!
Switch Health
Great Service
Connor was really helpful and walked us through each step of the process.
March 12, 2026
Reply from Switch Health
Thank you for your kind feedback! We’re delighted to hear that Connor was so helpful and took the time to walk you through each step of the process.
Making everything clear and easy to follow is exactly what we aim for, so it’s great to know you had a positive experience. If you need any further assistance, we’re always here to help!
Switch Health
Very professional and good listeners.
March 12, 2026
Reply from Switch Health
Thank you for your kind feedback! We’re really pleased to hear that you found our team professional and attentive.
Listening to our clients is a key part of the service we strive to provide, so it’s great to know that stood out in your experience. If you ever need any further assistance, we’re always here to help!
Switch Health
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.