Switch Health Reviews 2,110

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and expertise, often highlighting their ability to provide clear, appropriate advice and go above and beyond. People appreciate the personalized service, noting that discussions focus on finding the best options without pushy sales tactics. Many consumers also commend the efficient and smooth service, with quick response times and a seamless process for switching or renewing health insurance. Reviewers frequently mention significant cost savings and excellent value for money. However, some customers were dissatisfied with the customer service, reporting unreturned calls and a lack of follow-up. A few people also felt that the company did not advocate for their interests or provide sufficient support when issues arose.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Price

Reviewers highlight positive aspects of price, expressing satisfaction with the significant savings and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very smooth and easy switch to new health insurance provider. Good advice given with everything clearly explained. Kudos to Donna for her help, advice and patience throughout. Highly recommended if yo... See more

Company replied

Rated 5 out of 5 stars

I would like to highly recommend Switch Health, especially Elli, who was incredibly helpful. She listened attentively to all my needs and conducted thorough research to find the best value-for-money h... See more

Company replied

Rated 5 out of 5 stars

Finding a way around choosing a Private Health Insurance in the UK This company was very helpful, thorough in their research, going to great lengths to ensure that excellent advice was given. I... See more

Company replied

Rated 5 out of 5 stars

My company healthcare cover for myself and my partner was coming to an end so I needed to find a plan that met our needs and budget. Elli at Switch Health was recommended by a friend and she was real... See more

Company replied


Company details

  1. Insurance Agency
  2. Business Insurance Company
  3. Health Insurance Agency
  4. Income Protection Insurance Company
  5. Insurance Broker
  6. Term Life Insurance Provider Company

Written by the company

Fully authorised and regulated by the Financial Conduct Authority, we are an independent insurance intermediary specialising in private medical insurance and life insurance. We work with BUPA AXA PPP AXA Health Vitality Aviva WPA The Exeter Freedom Health and many more, We compare the market and we can get health insurance deals that are not available elsewhere so we can beat any price. Get your free quote on medical insurance today and find out how much you can save

Special Trustpilot offer

Written by the company

£100 Cashback
We are so confident we cannot be beaten on price or quality, we'll give you £100 cashback if we cannot match or better any like for like new or existing quotations on health insurance! get a quote today by clicking on the our website link.

No1 Insurance Broker On Trustpilot

Compare and save upto 65% on your insurance

Compare and save upto 65% on your insurance
Switch Health is an award winning broker rated No1 in the country, We guarantee the best any deal on the market with exclusive deals not available elsewhere! we offer AXA PPP AXA Health Aviva BUPA Virality and many more! find out why we have the best review in the insurance market.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Professional and reassuring advice.

The advice and guidance given by my advisor James was extremely helpful and informative. His professional and timely communication was reassuring. It is a significant step changing health insurers and the market knowledge offered by Switch Health provided an opportunity for an improved policy at a significantly lower premium.

March 17, 2026
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Reply from Switch Health

Thank you for your thoughtful feedback! We’re so pleased to hear that James was able to provide helpful, informative advice and that his professional and timely communication gave you reassurance throughout the process.

We understand that changing health insurers is a significant step, so it’s great to know that the guidance and market knowledge provided helped you secure an improved policy at a lower premium.

We really appreciate you taking the time to share your experience, and we’re always here if you need any further support in the future!

Switch Health

Rated 5 out of 5 stars
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Reply from Switch Health

Thank you for your kind feedback! We’re delighted to hear that your journey with us was smooth from start to finish.

It’s great to know that Stuart provided clear and helpful explanations throughout the process. We’ll be sure to pass on your kind words to him.

We really appreciate you taking the time to share your experience, and we’re always here if you need any further assistance!

Switch Health

Rated 5 out of 5 stars

Excellent service

Excellent service. Listened to all my needs and concerns. Switch was made quickly and simply. Would definitely recommend.

March 17, 2026
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Reply from Switch Health

Thank you for your great feedback! We’re so pleased to hear that you felt listened to and that all your needs and concerns were taken into account.

It’s fantastic to know the switch was handled quickly and simply, as we always aim to make the process as smooth as possible. We really appreciate your recommendation and are here whenever you need us in the future!

Switch Health

Rated 5 out of 5 stars
Switch Health logo

Reply from Switch Health

Thank you for your kind feedback! We’re delighted to hear you were pleased with the service and advice provided.

We really appreciate you taking the time to share your experience, and if you ever need any further assistance, we’re always here to help!

Switch Health

Rated 5 out of 5 stars

SAVED LOT OF MONEY

Alexandra Verghis at Switch Health is very experienced in Private Health who I have used for three years. Once again she has saved my wife and me a lot of money by switching . Highly recommended. Thank you. Ian Benezra

March 4, 2026
Unprompted review
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Reply from Switch Health

Thank you, Ian, for your continued trust and for sharing your experience! We’re delighted to hear that Alexandra has once again been able to support you and your wife in finding the right private health cover while saving you money.

Her experience and dedication to helping clients get the best possible outcomes are exactly what we pride ourselves on, so your recommendation means a great deal. We’ll be sure to pass on your kind words to Alexandra.

If there’s ever anything more we can assist you with, please don’t hesitate to get in touch!

Switch Health

Rated 5 out of 5 stars

I had a very good experience with Josh

I had a very good experience with Josh! He was extremely efficient and kind. I needed to switch insurance to another company and he found me an excellent deal. Thanks a lot Josh

March 13, 2026
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Reply from Switch Health

Thank you for your wonderful feedback! We’re so pleased to hear you had a very good experience with Josh. Providing efficient and kind service is exactly what we strive for, and it’s great to know he was able to help you find an excellent deal when switching insurance.

We really appreciate you taking the time to share your experience, and we’ll be sure to pass your kind words on to Josh. If you ever need any assistance in the future, we’re always here to help!

Switch Health

Rated 5 out of 5 stars

what a fantastic guy Alex is so helpful…

what a fantastic guy Alex is so helpful and thorough - will defo be in contact with other issues

March 12, 2026
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Reply from Switch Health

Thank you so much for your kind words! We’re delighted to hear about your positive experience with Alex. He takes great pride in being helpful and thorough, so it’s fantastic to know that came across during your interaction.

We really appreciate your support and look forward to assisting you again with any future issues. Don’t hesitate to get in touch anytime!

Switch Health

Rated 5 out of 5 stars

recommendation for switch health

They've saved me thousands on my private medical insurance. Callum did a great job on getting further reductions this year

March 5, 2026
Unprompted review
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Reply from Switch Health

Thank you for your feedback! We’re delighted to hear that Callum was able to secure such significant savings on your private medical insurance. We’ll be sure to pass on your kind words!

Switch Health

Rated 5 out of 5 stars

All very very good !

A good saving

March 5, 2026
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Reply from Switch Health

Thank you! We’re so glad your advisor could help you achieve such a great saving. We look forward to assisting you in future.

Switch Health

Rated 5 out of 5 stars

Elaine was fantastic

Elaine was fantastic.
She obviously knew what she is doing.
She understood my requirements and came up with the best deal.
Honestly she saved me nearly 3.5 thousand pounds

March 4, 2026
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Reply from Switch Health

Thank you so much for your kind words!
We’re thrilled to hear that Elaine was able to understand your needs and secure such a great deal for you. Saving nearly £3,500 is an incredible outcome, and we’re delighted she could make the process smooth and stress-free.

Switch Health

Rated 5 out of 5 stars

Donna understood our health insurance…

Donna understood our health insurance needs, after being on a Company scheme for over 20 years. She obtained the best deal for my wife with BUPA with no exclusions.

February 23, 2026
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Reply from Switch Health

We’re pleased to hear that Donna took the time to understand your needs after many years on a company scheme and was able to secure a strong policy for your wife with Bupa without exclusions. We’ll be sure to share your kind feedback with her.

Switch Health

Rated 5 out of 5 stars

Nathan,

Nathan,

Was very helpful and efficient.

February 23, 2026
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Reply from Switch Health

We’re delighted to hear that Nathan was helpful and efficient in supporting you. We’ll be sure to pass on your comments. We look forward to supporting you with further renewals!

Switch Health

Rated 5 out of 5 stars

Very attentive to detail.

Tom did his best to meet all the needs and find affordable private healthcare over several offerings, bearing in mind financial constraints and ever increasing premiums.

Many thanks.

March 2, 2026
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Reply from Switch Health

We’re glad Tom was able to find options that balanced your needs with affordability, especially given rising premiums and budget considerations. We appreciate your comments and are always here if you need further support.

Switch Health

Rated 5 out of 5 stars

Health Insurance

I was looking for new health insurance and Alexandra Verghis at Swift Health could not have been more helpful. She was very professional and found the cover my wife and I needed.

February 23, 2026
Unprompted review
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Reply from Switch Health

We’re delighted to hear that Alexandra Verghis was able to support you in finding the right health insurance cover for you and your wife. Providing professional, knowledgeable guidance and taking the time to understand our clients’ needs is something we take great pride in at Switch Health.

We truly appreciate you choosing us and are pleased Alexandra could make the process smooth and reassuring for you both.

Switch Health

Rated 5 out of 5 stars

remembering to update my policy well in…

remembering to update my policy well in advance with
the most competitive company and being helpful on the telephone.

February 25, 2026
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Reply from Switch Health

We’re glad to hear you were happy with the way we reviewed and updated your policy in good time, ensuring you received a competitive option. It’s also great to know our team was helpful and supportive on the telephone.

We appreciate your continued trust and look forward to assisting you again.

Switch Health

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly and a prompt/efficient service, thank you .

February 26, 2026
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Reply from Switch Health

We’re really pleased to hear you found the service helpful, friendly, and efficient. Providing a prompt and straightforward experience is exactly what we aim for, so it’s great to know we delivered that for you.

We truly appreciate you taking the time to share your thoughts, and we’re always here if you need anything in the future.

Kind regards,

Rated 5 out of 5 stars

JOSH WAS VERY HELPFUL IN GETTING US THE…

JOSH WAS VERY HELPFUL IN GETTING US THE RIGHT HEALTH CARE AND EXPLAINING THE WHOLE PROCESS.

February 24, 2026
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Reply from Switch Health

We’re delighted to hear that Josh was very helpful in finding the right healthcare cover for you and clearly explaining the whole process. Making sure everything is understood and tailored to your needs is something we take great pride in.

We’ll be sure to pass your kind comments on to him. If you ever need any further support or a review of your cover, we’re always here to help.

Kind regards,

Rated 5 out of 5 stars

Elaine Morgan was efficient…

Elaine Morgan was efficient professional and helpful.

February 23, 2026
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Reply from Switch Health

We’re so pleased to hear that Elaine Morgan was efficient, professional, and helpful throughout your experience. Delivering clear, supportive service is exactly what we strive for, and it’s wonderful to know she made such a positive impression.

We’ll be sure to pass your kind comments on to her. If there’s ever anything else you need, we’re always here to help.

Kind regards,

Rated 5 out of 5 stars

Best switching service out there

Alex my advisor was very diligent and thorough. And we changed my policy from BUPA to Axa after BUPA charmingly raised my premium by over £1,000 per year. I've always used Switch as they seem to have a knack for finding me better health insurance deals. So would definitely reccommend them. No fuss or bother just straight talking people.

February 23, 2026
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Reply from Switch Health

We’re delighted to hear that Alex provided a diligent and thorough service while helping you switch from Bupa to AXA, especially after such a significant premium increase. Making sure our clients understand their options and feel confident in their decision is incredibly important to us. We greatly appreciate your Continued loyalty to Switch Health!

Thank you again for your recommendation. If you ever need a review or have any questions, we’re always here to help.

Kind regards,

Rated 5 out of 5 stars

Callum made switching easy

Callum made switching easy, very straight forward explaining everything I asked, thank you

February 23, 2026
Switch Health logo

Reply from Switch Health

Thank you so much for your kind words! We’re really pleased to hear that Callum made the switching process easy and straightforward for you. Providing clear explanations and making everything simple is exactly what we aim for, so it’s great to know he delivered that experience.

We truly appreciate you taking the time to share your feedback, and we’ll be sure to pass your thanks on to him. If you need anything at all, we’re always here to help.

Switch Health

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