Swytch was a life saver for me when I moved to Switzerland. I needed to keep my UK number working and no-one of the standard network provider could actually work in Switzerland, unless you pay an incr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Moved to Cyprus recently and really needed to keep my UK number for banking and 2FA. Simon from the support team was brilliant - he actually spotted a potential issue with my login before I even did... See more
Company replied
I used Swytch while abroad and needed to port my number back to EE. The process was simple from start to finish. Support replied quickly, did sensible security checks, sent me a one-time code,... See more
Company replied
How refreshing to find a provider that was able to solve my problem without fuss and without needing my grandmother's inside leg measurements to set up an account! My UK mobile number was no longer wo... See more
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Company details
Written by the company
Swytch provides the ultimate business communications solution with virtual numbers for your team’s personal mobile devices. Say goodbye to the work phone.
Contact info
Dean Street 47, W1D 5BE, London, United Kingdom
- support@swytch.com
- www.swytch.com
4.9
Excellent
712 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very responsive and helpful customer…
Very responsive and helpful customer service. Product was useful whilst abroad long term, would use again in the future.
December 6, 2024
Unprompted review
Reply from Swytch
Thank you - so please we could help you keep your number whilst abroad.
Easy to install and support team very…
Easy to install and support team very instructive with information.
December 5, 2024
Unprompted review
Reply from Swytch
Many thanks for your 5 star review.
Speedy and seamless experience and service
I've recently emigrated back to South Africa from the United Kingdom after 13 years and both needed and wanted to keep my UK mobile number to maintain my links to the UK as we eventually plan on returning.
The Swytch service has offered me the option to continue receiving calls and texts from the UK to my existing UK number at a relatively low monthly cost.
Simon from the Swytch team, in particular, made the process as simple and painless as possible, keeping me in the loop at every stage of my number porting and being very responsive to my questions and concerns.
Great service and the service is working very well since my recent arrival in South Africa. Would recommend.
November 26, 2024
Unprompted review
Reply from Swytch
We really appreciate your time to review, many thanks for your recommendation.
Easy to set up
Easy to set up, reasonable price and good customer service
December 3, 2024
Unprompted review
Reply from Swytch
Thank you.
Tremendous customer service
Tremendous customer service. It's always very personal and attentive.
Simon is great. Fast to reply and knowledgeable.
Just about to use them again.... forgot to review last time!
February 15, 2024
Unprompted review
Reply from Swytch
Many thanks for your kind words.
The service works well.
November 21, 2024
Unprompted review
Reply from Swytch
Thank you for your review.
Fantastic customer service and product!
Simon was really responsive and proactive with communication offering all the relevant information we needed to set up. I am pleased with our experience and would definitely recommend!
August 5, 2024
Unprompted review
Reply from Swytch
We really appreciate your time to review, thank you.
Clear communication and Excellent service
Swytch really works for me and the customer service is amazing. As a tech phobic I was a bit overwhelmed by the process but Simon was very patient and professional, explaining everything step by step. No hidden fees or small print disappointments. It's refreshing to deal with a real person. I recommend this service without hesitation. Now I'm free to enjoy being in Brazil knowing that I can keep my number. Thank you Simon!
November 19, 2024
Unprompted review
Reply from Swytch
So pleased we've been able to help you, thank you.
Very quick and easy set up
Very quick and easy set up- good comms letting me know timeframes etc.
November 15, 2024
Unprompted review
Reply from Swytch
Thanks for your 5 star review.
Swytch e-sim
Swytch provides an excellent service for expats wanting to keep their regular mobile number and avoid expensive roaming charges. With the help of Simon on technical support, porting my number to Swytch occurred seamlessly and fast. I highly recommend their service. Thankyou Swytch.
November 13, 2024
Unprompted review
Reply from Swytch
Many thanks for your recommendation Kev.
Great service
Great service, really handy for access to a UK number when you need one.
November 7, 2024
Unprompted review
Reply from Swytch
Many thanks for your review.
Their customer service is amazing!
Their customer service is amazing! 😊👍Everything was so quick and efficient! Simon from Swytch was responsive and updated me every step of the way. They ported in my number from the UK and it only took a couple days.
November 1, 2024
Unprompted review
Reply from Swytch
Thank you for your kind words and glowing review.
The Expat Phone Solution
I moved overseas but needed to retain my UK mobile number. Swytch has proven to be a great solution......and the customer service for the odd query is extremely quick, friendly and helpful. Thanks!
October 31, 2024
Unprompted review
Reply from Swytch
So pleased we can serve you, thank you.
Great solution for expats
Very easy to set up. I had some issues as I had previously registered in the past however this was quickly sorted by the great support team. Within a couple of days my existing UK mobile number has now been taken over by Swytch. If you're like me who has multiple phone numbers such as work and personal and are an expat you still want your UK number, this is a great solution as most phones can only have two SIM cards simultaneously active. Great price too.
October 25, 2024
Unprompted review
Reply from Swytch
Many thanks for you review ... "If you're like me who has multiple phone numbers such as work and personal and are an expat you still want your UK number, this is a great solution" ... thank you.
It does not work.
It does not work.
Most of the times it doesn't connect.
The call just fails does not even go to mailbox. So no chance of calling back.
October 22, 2024
Unprompted review
Reply from Swytch
Hi Davide, Sorry to hear you are having issues. We do ask customers to reach out to us at support@swytch.com with issues you are having so we may assist. Then we can supply troubleshooting suggestions, or help you cancel/port out if you so wish. A virtual/VoIP service can misbehave due to multiple issues. Now that you have explained what the issue is here in this review, we will try to assist you via our support desk. Thank you.
Super easy to use service
Super easy to use service, I was slightly overwhelmed trying to work out how to keep my UK number in operation as I moved to Australia (and didn’t want to spend too much) luckily stumbled upon Swytch! Simon has been a great help, quick & clear communication taking me through the port-in process. Couldn’t recommend enough if you’re in a similar situation
October 10, 2024
Unprompted review
Reply from Swytch
Thank you for your recommendation.
Simon could not do enough for us and…
Simon could not do enough for us and kept us informed throughout the whole process. 5 star service.
October 10, 2024
Unprompted review
Reply from Swytch
Many thanks.
Great Service
Really great service from Simon. Handled porting mine and my wife's numbers over while we leave the UK for a few year. Great way to secure our numbers while we're gone for a good price.
October 10, 2024
Unprompted review
Reply from Swytch
So pleased we can be of assistance to you, thank you.
Great experience and easy way to port…
Great experience and easy way to port in your existing number
October 1, 2024
Unprompted review
Reply from Swytch
Thank you.
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