Sylvox Reviews 203

Emailed support today regarding my order and some shipment details and received a quick response from Ian. Appreciated the helpful and quick response!

Was very impressed with the quick response from Ian at customer support. He offered a couple of solutions but unfortunately did not fix my issue. Very impressed though with customer support.

Ian’s prompt response was appreciated. His answer solved my problem.

An excerpt from a March 17 email sent to Ian,
Service Tech ,,,
"I am, however, more impressed with your willingness and persistence to help and satisfy your customer's needs.
Your efforts make up for the TV's shortcomings. In this particular case,
being a knowledgeable and customer-driven representative of your company is just as important.

I would like you to do one last thing for me now that this situation is resolved. That is, please show this
email to your direct supervisor. I would like for them to see, first hand, the positive impact you make for their organization
as an exceptional technical service staff member."

All the Best,

Rich Hornack

Ian was great got my problem solved quick and was patient and understanding!!!!!!

Great TV and great customer service Ian, was very helpful. I am happy with my purchase.

Firstly, we have enjoyed many days and nights using our Sylvox Outdoor TV over the past 18 months. The picture quality is excellent and it has been a fantastic addition to our outdoor space. Unfortunately, it recently developed a fault and stopped turning on. I checked support on their website and noticed they provide a 2yr warranty.

I contacted customer service and was amazed when they responded to my initial email within the hour. I was fortunate to deal with Sally, who provided an exceptional experience from start to finish. She quickly arranged a replacement, which arrived within just three days, and even organised a free collection of the faulty unit—completely hassle-free!

The service was efficient, professional, and truly above and beyond. It’s rare to find such responsive and customer-focused support these days. A huge thank you to Sally and the Sylvox team! Highly recommend.

Ease of ordering and customer support.
Ian in customer support was very helpful with sorting out payment issues

The absolute worst product ever! Please spend your money elsewhere is as nice as I can say it! No customer support period! This is a joke for a company!

I ordered the under the cabinet, Sylvox tv. It came perfectly packaged. While installing and getting the picture to come up we noticed a black line that would not disappear after our channel selection. After contacting your support I dealt with Sunny, who is beyond helpful. Her response and emails were immediate and within a couple of days I have a downloaded return shipment label, and a replacement on its way with a shipping reference number.I can’t tell you the relief I had because Sunny took very good care of me. You should be honored to have her as an employee. I felt all of my questions were answered, and she was very pleasant, which is hard to find, especially when you’ve just spent money on a product that you’re excited to receive and there are issues, but she made me feel like it was very important to get this taken care of in a timely manner And a pleasant one. Thank you Sunny for your help.

Great follow up from shipping to install and tech support

Bought and installed new under cabinet Sylvox TV. Front Panel clock would reset after turning TV off. I reached IAN in customer service. He said that clock is running from internal battery (CR 1220 similar to watch battery or small device). He sent me a clear video how to change the battery and that fixed my issue. Only needed a small screw driver. Took less than 10 minutes. Perfect service

I liked my first TV so much, I bought another. Ian has provided fast, excellent customer service when I questioned the arrival date. I’m a very happy customer.

Researched a replacement for our 34 yr old 10" Sony under cabinet kitchen TV. Hadn't heard of this brand before, but the size, features and price were right. Arrived quickly, easy to set up, but was missing the Smart TV features. So, I called customer service, expecting the worst. But, was pleasantly surprised by the speed and professionalism of "Sunny" on the phone and emails. They determined that my TV wasn't a Smart TV version and initiated a replacement at no cost to me. Much better process and outcome than I expected.

Back to the TV. Two semi-minor complaints. First, the screen has a matte anti-reflection surface that degrades off angle viewing by reducing sharpness and color saturation. On axis, the color and saturation of the display is clear and accurate. Second, the sound quality is below average at best. I've tried adjusting the bass/treble settings but an annoying vibration resonance starts when the volume is set any higher then ~25%. This is usually fine for most of our kitchen use, but seems like a simple speaker mounting or grill design issue.

I love my outdoor TV. I had an issue with a missing piece for the bracket when it first arrived and customer service quickly sent a replacement part. Then when I ran into issues with the remote 10 months later, customer service quickly sent me a replacement remote.

I ordered a 55 inch outdoor tv from Sylvox. Had it in the box for a year before we installed it outside under our tiki hut. Within 8 months of using it the power would completely shut off. We would have to unplug it and plug it in again to get it to turn on. Sometimes, it would turn on in 15 minutes and sometimes in an hour. We called for support and was told it was out of warranty and they didn’t have a technician in my area to work on it. I will never buy another product from this company. We put the tv out to be picked up by the garbage company. There is no where on there website to write a review. Hmm… go figure.

Bought a 55” tv. Had a defect and support team (Sally) was very helpful and quick to replace it.

Replacement tv works great and picture is fantastic

Ian was very prompt and accurate on any questions I asked.

Customer service was excellent. Ian kept me informed of my delivery date and was available for any questions or issues. Ian responded quickly to questions and was professional in all correspondence.

Great product and excellent customer service. I had a minor issue with some of the programming. I reached out to customer service and they responded immediately with a solution.