Sylvox Reviews 203

I purchased a 65" outdoor tv, mount, soundbar and installation service several months ago. Due to numerous factors, I was not able to schedule installation until November. I then discovered the tv had an internal screen fault. My service contact, Sally, who had been amazing throughout the delay, worked with me to get a replacement tv sent out. Once the new tv arrived, Sally quickly scheduled the installation, and it was professionally installed on time.

The tv, soundbar, and mount were all of high quality. The picture on the TV (outdoor Florida) is awesome and the sound is clear. Just a fantastic package of quality products.

The best part, however, of the whole deal was the outstanding customer service provided to me by Sally. She always responded quickly to my emails and worked with me beyond the call of duty. Best support I have ever had for any product.

100% recommend Sylvox to anyone wanting a quality product and outstanding servce.

Complaints ref #1427

This matter had been on going for three months now over a faulty bathroom tv

I have sent sunny all the information they requested and have had not a single reply could I have a managers email address as this sunny is clearly not interested in customer service and has seemingly disappeared

I need a managers email and office address do I can send the small claims court summons to them please as a matter of urgency
As per my previous review save yourself a load of problems and extremely poor customer service and buy from another store these cowboys are clearly appauling

I spent a lot of time reviewing outdoor TVs and soundbars, trying to find a reasonable yet quality solution. I have had the TV for over a year and have been very happy with how it has worked throughout the winter! They are helpful and friendly to work with. I would recommend checking Sylvox out if looking for an outdoor solution.

I purchased the full sun 75 inch outdoor TV with soundbar from Sylvox almost a year and a half ago. I am extremely impressed with the quality and sound quality, that is until my soundbar intermittently stopped working. I immediately reached out to Sylvox customer service to which they responded back to me immediately with many helpful suggestions to try to resolve my issue. After numerous tweaks and adjustments, it was determined that something went wrong with the sound bar itself. Showbox wasted no time in approving a new soundbar to me, even though the unit was just out of warranty. It’s rare these days when a company continues to provide great support well after the purchase date. Is the kind of service that we all expect from any company that stands behind the quality of its products. Silvox does this. I would highly recommend Sylvox products.

I read an article re: the best values in outdoor televisions! Sylvox and the model purchased was rated “best overall value”! I can’t tell you how PLEASED I have been with my experience! It has been excellent! Beyond my expectations! My television arrived earlier than expected! I originally did not order the wall mount or installation services. I contacted them and added both items and have been exceptionally happy! I am thrilled with the quality of the picture I am getting outdoors and numerous guests have offered similar comments! The mount arrived as scheduled and installation services provided on-time and skillfully! Totally happy with Slyvox — its outdoor television product; the customer service provided and adjunct products and services offered! Strong recommendation from a happy customer who was a little nervous about this purchase but ultimately relied on an outside media review and cost/feature comparisons along with a through review of other customer reviews!

Purchasing, delivery and set up was easy and professional! Updates were much appreciated. The tv color and clarity is unmatched. Beautiful outdoor tv to r Joy year around in Florida. Thank you.

Ordered a flip-down TV for my kitchen. Ended up not liking seeing the hinge mechanism so decided to return. Sunny @ support took care of me, stayed in touch and processed the return quickly. I'm buying another Sylvox unit because of the service and quality of the TV.

Excellent company to deal with. Great customer service. I received a tv with a dead pixel and they promptly took care of the problem by replacing and tv and having an easy process to return the tv at no shipping costs. Thank you Sunny for all your help. He is great.

In reference to the tv, I brought the 43” pool pro 2 series. It’s built like a tank and the picture quality is surprisingly good for being an outdoor tv with at times being hit by direct sunlight. Even the remote is waterproof. The connections are hard to get to, need to unscrew about 12 screws, but the reasoning I get. They are trying to minimize water intrusion. Seems like the tv does. Overall, I made a great choice in choosing this tv and recommend this tv to someone looking for an outdoor tv. Greta value for the price.

Response time and customer service were excellent!!! Thank you so much Sally.

Fantastic customer service. Suny was phenomenal and very receptive.

I recently purchased the 43" Waterproof Partial Sun Outdoor TV - 2022 Deck Series. Customer service was very responsive which gave me confidence in my purchase. Set up was a breeze. I've been impressed so far by the picture quality. The sound is also good though would likely be enhanced with the sound bar.

My purchase took 28 days to arrive. You probably would think that is worth 5 stars. However, once I brought it to their attention, they began an investigation and within a week sent a replacement that arrived in the scheduled time. Their correspondence was great and timely. They truly seemed to care that I was upset and tried to make things right. I would buy from Sylvox again. Great customer service.

I received the 55 inch TV by Fedex - TV on lanai, picture was great, but my friends noticed three small spots in the picture when white color displayed - put a full white screen on and was able to see spots clearly - reported to Sylvox and immediately received e-mail notice of replacement being sent out - GREAT QUICK service.

After some initial challenges around delivery, TV was delivered very well packaged. TV is well constructed with a waterproof panel to protect your cables/connections. Picture is very bright and should look good in all but the brightest sunshine. It hasn't yet been exposed to high heat or water, but the construction give me confidence it will hold up well on our patio.

Very friendly and emails kept me informed. We received our TV's and will be using them at the racetrack.
Thank You.

Excellent - shipped fairly quickly - would recommend - great tv

This is my 3rd Sylvox TV as I just upgraded to the 55 inch size for my outdoor pool patio. The picture is bright ,does not get washed out like regular TVs in the sun, and they are waterproof as I leave mine outside uncovered even in the Florida rains. Customer service is great and responds right away. Highly recommended. I would definately recommend getting the soundbar for improved sound quality. I sometimes connect a bluetooth speaker to the soundbar when I am watching TV in my spa to have sound right next to me.

There were some shipping issues due to Fedex being overwhelmed by holiday shipments. Ian B was helpful in fixing the issue!! 5 stars for the support received

I had the same experience that a lot of others apparently had where after just a couple months the TV stopped working. I had to unplug it, then it would just show a warm up screen and then never get past that.

I sent an email, they requested a video, then sent me a new TV and arranged to have the old TV picked up. It was easy.

Only thing I don't know is if this new one is going to stop working...

I do appreciate the fix, they did make it easy on me.

Have had no issues whatever.When i received the product it became obvious that it would not fit under my kitchen cabinet.Contacted Syvlox and they guided me through the returns process.
Cannot fault them in anyway.