Symphony Group Reviews 

2,240
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and meticulous attention to detail, often going above and beyond expectations. The service is frequently highlighted as excellent, with many appreciating its efficiency, high standards, and proactive issue resolution. Exceptional customer service is often noted, with staff being understanding, helpful, and ensuring satisfaction. However, some customers noted product quality concerns, specifically mentioning kitchen doors and panels deteriorating, swelling, or peeling laminate after a short period. A few others also reported poor installation quality, citing numerous defects, design flaws, or insecurely fitted cabinets.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, frequently praising the professionalism, efficiency, and... See more

Quality

People report positive experiences with quality, with many reviewers praising the high standard of... See more

Product

Reviewers highlight ambiguous aspects of product quality, with some customers expressing significant... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

John Baker very professional, friendly and his attention to detail was second to none, as he spotted a few things we didn't even notice. Cleaned up as he went along and place floor protection down whi... See more

Company replied

Rated 5 out of 5 stars

John Baker called in this afternoon from Symphony Kitchens. All I can say is John's attention to detail and fine tuning to his satisfaction was second to none ! He was only here to fix a couple... See more

Company replied

Rated 5 out of 5 stars

Kurt helped us with a problem with our kitchen unit, he was very professional excellent customer service and an all round nice chap I really appreciate his help 10 out of 10 from Linda north Devon

Company replied

Rated 5 out of 5 stars

Absolutely outstanding aftercare provided by Symphony after moving into our new build home. The fitter (Chris Jones) changed units we had requested (after the builder had dinged/scratched units during... See more

Company replied


Company details

  1. Kitchen Furniture Store

Information provided by various external sources

Symphony Group are experts in fitted kitchens, bedrooms and bathrooms. We are the UK’s largest private manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture. Our customers include housing developers, social housing providers, independent retailers and merchants. If you are a homeowner and have a question or query about a Symphony kitchen, bedroom or bathroom you have in your new home or have bought from a retailer, you should contact your housebuilder or retailer in the first instance, or you can contact us via email at enquiries@symphony-group.co.uk (please include your plot number, site name, developer or retailer name and your full address and contact information so that we can identify you as quickly as possible). You can also find useful information and contacts at our homeowner portal https://my.symphony-group.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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4.8

All reviews

(2,240)

367 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mick was on time and left the workspace…

Mick was on time and left the workspace clean and tidy. Units look great and fitted well. Very happy with the service.

February 4, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi KJ

Many thanks for your 5 star review, we're very pleased to hear that Mick looked after you so well and we'll be delighted to let him know how pleased you were with him.

Regards
Mick

Rated 5 out of 5 stars

I had John Mc and Callum MC Plumbing…

I had John Mc and Callum MC Plumbing out today to fix my sink basin and fully fit a new one, and I honestly couldn’t be happier with the service.

They were both really nice, professional, and respectful throughout. They kept the whole area clean and tidy, even putting coverings down to protect the floor, which I really appreciated.

They also went above and beyond by fitting the lagging too, which wasn’t expected but made such a difference.

Thank you both so much for such a great job!

Sarita – Billets Avenue, Barratt Homes

February 4, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Sarita

Thank you for your 5 star review, it's great to hear that you received such great service from John and Callum and we'll happily pass on your thanks to them.

Regards
Mick

Rated 5 out of 5 stars

Scott and Chris came to do a technical…

Scott and Chris came to do a technical job that could’ve been costly had they been unable to do it. Managed to work it off it and fix the issue with no added cost. Spot on lads and friendly . Tidied up after themselves also

February 3, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Paul

Thanks very much for your 5 star review, we're delighted to hear that Paul and Chris were so capable and we'll let them know how pleased you were with them.

Regards
Mick

Rated 5 out of 5 stars

Kitchen Cabinet fix

John Baker came out to fix a cabinet. He was on time, quickly identified the issue and found a solution to fix the cabinet fully. He left everything clean and tidy. Really happy with his expertise and service.

February 3, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Tamsyn

Many thanks for your 5 star review, we're delighted to hear that John was so professional and we'll pass on your comments to him.

Regards
Mick

Rated 5 out of 5 stars

Very professional and friendly Michael from Symphony

Michael from Symphony visited us to adjust/fix the cabinet doors today. They showed to be very professional and friendly. Great service: definitely recommended.

February 2, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Customer

Many thanks for your 5 star review, we're delighted to hear that Michael provided such fabulous service and we'll happily pass on your compliments to him.

Regards
Mick

Rated 5 out of 5 stars

Very professional service

Jon fixed our issue quickly and was very helpful in offering advice when asked about other kitchen issue. A very professional service.

January 30, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Jacqueline

Many thanks for your 5 star review, we're really pleased to hear that you were looked after so well. Would you please email your post code to reviews@symphony-group.co.uk so we can identify which Jon attended.

Regards
Mick

Rated 5 out of 5 stars

Very Successful Symphony Visit

Chris Gray, Servive techician, arrived promptly, was courteous and efficient and clearly knew what he was doing. He did not rush but rectified my cabinet problems to a high standard. Another very happy customer!

January 29, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi John

Many thanks for your 5 star review, we're delighted to hear that Chris was so professional and we'll make sure that he knows how impressed you were with him.

Regards
Mick

Rated 5 out of 5 stars

Job well done by Stephen and Charlie

Job well done by Stephen and Charlie. Nice guys, careful and tidy

January 29, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi David

Thanks very much for your 5 star review, it's great to hear that you received excellent service from Stephen and Charlie and we'll happily pass on your compliments to them.

Regards
Mick

Rated 5 out of 5 stars

Great service

Michael Sutton came to replace a couple of doors for me, he was very polite, friendly and professional, did a great job.

January 29, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Peter

Thanks very much for your 5 star review, we're delighted to hear that Michael looked after you so well and we'll make sure that he hears about your positive comments.

Regards
Mick

Rated 5 out of 5 stars

Excellent service from michael Sutton

Excellent service from michael Sutton
Really impressive work on wardrobe and highly recommend

January 28, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Imran

Many thanks for your 5 star review, we're delighted to hear that Michael was so helpful and we'll happily pass on your compliments to him.

Regards
Mick

Rated 5 out of 5 stars

Kitchen Work

John turned up when expected and made an excellent job of replacing and adjusting the kitchen units in our new house. He explained everything which needed to be done and was very tidy.

January 28, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi John

Many thanks for your 5 star review, it's great to hear that John was so professional and respectful. We'll be happy to let him know how pleased you were with him.

Regards
Mick

Rated 5 out of 5 stars

Michael Sutton was amazing at helping…

Michael Sutton was amazing at helping resolve the issues found on my snag report, even when the incorrect parts had been ordered. An extremely friendly and kind gentleman, a credit to the company!

January 26, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Olivia

Many thanks for your 5 star review, we're very happy to hear that Michael was so helpful and we'll pass on your compliments to him with pleasure.

Regards
Mick

Rated 5 out of 5 stars

Efficient service

Michael Sutton came to replace a faulty part on my new build kitchen. Good communication throughout process. Very polite and efficient. Thankyou.

January 14, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Justine

Thanks very much for your 5 star review, we're delighted to hear that Michael was so professional and we'll happily pass on your thanks to him.

Regards
Mick

Rated 5 out of 5 stars

Highly professional and recommended

Ashley Wilson’s’ services were very professional, quick and exactly what we asked for. Thanks again!

January 26, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Brookelyn

Many thanks for your 5 star review, it's great to hear that Ashley was so helpful and we'll be delighted to pass on your thanks to him.

Regards
Mick

Rated 5 out of 5 stars

Michael Sutton visited our property to…

Michael Sutton visited our property to carry out some minor snagging on our new homes kitchen. While only very minor he gave the work great attention and was very friendly and professional and got the small job done in no time at all.

Thanks Michael

January 9, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Stephen

Thanks very much for your 5 star review, we're delighted to hear that Michael was so helpful and that he was so thorough in his work. We'll happily pass on your thanks to him.

Regards
Mick

Rated 5 out of 5 stars

Had some snags with the new kitchen and…

Had some snags with the new kitchen and they were fixed promptly

January 5, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Joy

Many thanks for your 5 star review, we're very happy to hear that you received great service from our Customer Care team.

Regards
Mick

Rated 1 out of 5 stars

Unfinished job and no refund

My old review was removed by Symphony Kitchens after their solicitors sent my parents (one of whom is a pensioner) a letter to remove it.

My parents had Symphony Kitchens design and build a kitchen and fitted wardrobes for their new home. Unfortunately, the experience resulted in significant delays, thousands of euros of extra costs and ongoing stress.

When the time came for installation, communication became extremely poor. Phone calls and messages were not returned, and delivery dates were promised but not met. This caused delays to their build, with other trades left waiting on site.

When the kitchen was eventually delivered, multiple parts were missing. As the wardrobes were still not supplied or installed, my parents were forced to pay a carpenter several thousand euro to build and install them instead.

He was told that Symphony would not engage with the build anymore and that he would have to drive to Mayo from Galway to collect the remaining parts of the kitchen. During this process, the carpenter was also given parts by Symphony that later turned out to belong to another customer as there was a different name on it!

Symphony have since refused to refund my parents for the items that were paid for but never supplied. The reason given to them was that the company had gone into liquidation. As a result, my parents remain significantly out of pocket for work and materials they never received.

This all occurred during a period when my father was seriously unwell and in hospital, which added greatly to the stress of the situation.

This review reflects my parents’ genuine experience. Based on what they went through, I would not recommend Symphony Kitchens. We are happy to share videos and photos.

March 23, 2025
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Emily

Acorn Designs, Castlebar (trading as Symphony Kitchens, Eire) are a totally separate business and in no way connected to The Symphony Group plc in the UK. Your kitchen and bedroom will have been supplied by another manufacturer. We understand Acorn Kitchens (trading as Symphony Kitchens, Castlebar) are now trading under JJA Woodwork from the same premises in Castlebar.

Regards
Mick

Rated 5 out of 5 stars

It was really good experience

It was really good experience, Ashley W was very quick and resolved the issues we have

January 22, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Ameer

Many thanks for your 5 star review, it's great to hear that Ashley was so helpful and we'll let him know how pleased you were with the service he provided.

Regards
Mick

Rated 5 out of 5 stars

Fantastic Customer Service

Having just moved into a new build with a Symphony kitchen we decided to remove the fridge freezer and change the housing into a store cupboard.

I needed 5 extra shelves so i made an equiry via the online form giving all the details etc. etc. and the quote came back the same day.

The instruction said to call the additional unit sales line which i did and i spoke to Shannon who was very polite, efficient and knowledgeable about the items.

She instantly understood what i wanted to do and confirmed the correct items so i made the order there and then.

The items were delivered A.M. the next day with free P&P which were very well packaged and perfect condition inside.

What a very pleasant change it is these days to deal with a company that actually delivers a first class customer service.

Finally a very big thank you to Shannon who made the whole process from ordering to accepting the goods very very easy indeed.

Well done Symphony.

January 22, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Graham

Many thanks for your 5 star review, it's wonderful to hear that you received such fantastic service from our Additional Units team and from Shannon in particular.
We'll be delighted to pass on your thanks.

Regards
Mick

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