John Baker very professional, friendly and his attention to detail was second to none, as he spotted a few things we didn't even notice. Cleaned up as he went along and place floor protection down whi... See more
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Review summary
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John Baker called in this afternoon from Symphony Kitchens. All I can say is John's attention to detail and fine tuning to his satisfaction was second to none ! He was only here to fix a couple... See more
Company replied
Kurt helped us with a problem with our kitchen unit, he was very professional excellent customer service and an all round nice chap I really appreciate his help 10 out of 10 from Linda north Devon
Company replied
Absolutely outstanding aftercare provided by Symphony after moving into our new build home. The fitter (Chris Jones) changed units we had requested (after the builder had dinged/scratched units during... See more
Company replied
Company details
Information provided by various external sources
Symphony Group are experts in fitted kitchens, bedrooms and bathrooms. We are the UK’s largest private manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture. Our customers include housing developers, social housing providers, independent retailers and merchants. If you are a homeowner and have a question or query about a Symphony kitchen, bedroom or bathroom you have in your new home or have bought from a retailer, you should contact your housebuilder or retailer in the first instance, or you can contact us via email at enquiries@symphony-group.co.uk (please include your plot number, site name, developer or retailer name and your full address and contact information so that we can identify you as quickly as possible). You can also find useful information and contacts at our homeowner portal https://my.symphony-group.co.uk
Contact info
Pen Hill Estate, Park Spring Road, S72 7EZ, Barnsley, United Kingdom
- 01226 446000
- enquiries@symphony-group.co.uk
- www.symphony-group.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Michael Sutton
Michael Sutton came today to rectify an issue made by our new build builders and did a brilliant job and even took the time to explain to me why the issue had happened.
February 12, 2026
Unprompted review
Reply from Symphony Group
Hi Jo
Many thanks for your 5 star review, it's great to hear that Michael was so professional and we'll happily let him know that you were so pleased with him.
Regards
Mick
John B worktops 🌟🌟🌟🌟🌟
John B replaced all the worktops in my new build kitchen and was lovely. He went above & beyond to make my space not only look lovely but also safe for my family. He was friendly, thoughtful, meticulous & cleaned up the kitchen once everything was fitted. Thankyou so much.
February 10, 2026
Unprompted review
Reply from Symphony Group
Hi Jules
Many thanks for your 5 star review, we're delighted to hear that John was so helpful and we'll pass on your thanks to him with pleasure.
Regards
Mick
Mick Sacre
Very polite and sussed the problems out .
Took his time to evaluate the issues.
February 11, 2026
Unprompted review
Reply from Symphony Group
Hi Susan
Many thanks for your 5 star review, it's great to hear that Mick was so helpful and we'll be delighted to let him know that you were so pleased with him.
Regards
Mick
Oven Adjustment
The technician Brett visited today to carry out adjustments to our oven install. Pleased with his work and a great friendly guy.
February 10, 2026
Unprompted review
Reply from Symphony Group
Hi Pete
Many thanks for your 5 star review, it's great to hear that Brett was so helpful and we'll let him know how pleased you were with him.
Regards
Mick
Repair to drawer unit.
We bought a new build but found the drawer unit was damaged also obe door. He arrived at correct time, very polite, took his shoes off before inspecting where he was working. Then covered all my hall and kitchen with dust sheets. He carried out the work very professionally and showed me everything that he had done. Left everywhere neat and tidy.
February 10, 2026
Unprompted review
Reply from Symphony Group
Hi Ms Carson
Thank you very much for your 5 star review, it's great to hear that our technician was so professional and that everything was was resolved to your satisfaction.
Regards
Mick
Excellent work
Excellent work. Tom H was well mannered and helpful with another issue we had.
February 9, 2026
Unprompted review
Reply from Symphony Group
Hi Ben
Many thanks for your 5 star review, we'd be grateful if you would edit the review to include the name of the technician who attended so that we can pass on your positive feedback.
Regards
Mick
Symphony kitchens
Had Michael Sutton come to my house to change a coloured cabinet out as the one I wanted got mixed up on an order from for my new build.
Michael was very polite, calm and helpful and respectful of my property. Had a nice chat whilst the work was done and left everything looking great and clean.
Very impressed with the service overall
January 12, 2026
Unprompted review
Reply from Symphony Group
Hi Ian
Many thanks for your 5 star review, we're delighted to hear that Michael was so professional and we'll let him know how pleased you were with the work he carried out.
Regards
Mick
Arrived on time
Arrived on time. Technician Ashley was very helpful and knowledgeable..
Sorted problem out and more.
February 9, 2026
Unprompted review
Reply from Symphony Group
Hi Customer
Many thanks for your 5 star review, we're very happy to hear that Ashley was so professional and we'll pass on your positive feedback to him.
Regards
Mick
Professional workmanship and Friendly
Friendly, Respectful, listened to what I had to say. Kept asking if I was happy with work
Cleaned up after working and very professional knew what he was doing
Mick Sacre
Thanks Mick
February 9, 2026
Unprompted review
Reply from Symphony Group
Hi Margaret
Many thanks for your 5 star review, we're delighted to hear that you received such great service from Mick and we'll happily pass on your thanks to him.
Regards
Mick
I was told that someone would be in…
I was told that someone would be in contact but after a working week nothing has happened
My laminate top is just not fit for purpose
Jacquelinecory
December 11, 2025
Unprompted review
Reply from Symphony Group
Hi Jacqueline
Thank you for your review, we've passed your comments to our Customer Care team.
Regards
Mick
CQ374921
excellent service…
Keeley provided an excellent service via email. Sent out parts quickly and kept me informed
February 6, 2026
Unprompted review
Reply from Symphony Group
Hi Laura
Many thanks for your 5 star review, it's great to hear that Keeley in our Additional Units team was so helpful and we'll happily pass on your compliments to her.
Regards
Mick
Mick Sacre
Mick Sacre - ver nice man. My dog Floki loved him !
Mick was polite and professional and finally sorted out a warped kitchen door which had been problematic!
February 6, 2026
Unprompted review
Reply from Symphony Group
Hi Kathy (and Floki)
Many thanks for your 5 star review, it's great to hear that Mick was so helpful and we'll let him know that you we're both delighted with him!
Regards
Mick
Michael Sutton and Dave Oaks did a…
Michael Sutton and Dave Oaks did a fabulous job with our kitchen installation. They were very friendly, professional, and highly skilled. Highly recommended. Thank you again for your help!
February 6, 2026
Unprompted review
Reply from Symphony Group
Hi Mrs Conway
Many thanks for your 5 star review, we're delighted to hear that Michael and Dave looked after you so well and we'll happily pass on your thanks to them.
Regards
Mick
The problem was solved very quickly by…
The problem was solved very quickly by the technician (Breh). He was very polite and attentive, helpful with options.
February 6, 2026
Unprompted review
Reply from Symphony Group
Hi Orham
Thank you very much for your 5 star review, we're very pleased to hear that you received fantastic customer care and we'll happily pass on your compliments.
Regards
Mick
Home visit
Morley attended my home to make a repair to a kitchen unit. He was tidy, professional and very polite. Would highly recommend him
February 5, 2026
Unprompted review
Reply from Symphony Group
Hi Claire
Thanks very much for your 5 star review, it's great to hear that Morley provided such super customer care and we'll let him know how impressed you were with him.
Regards
Mick
Brilliant service
Michael was so lovely and helpful today when he came to sort a couple of very minor snags in our kitchen. Sorted the cupboard door issue very quickly and explained what he was doing throughout the process.
Thanks very much!
February 5, 2026
Unprompted review
Reply from Symphony Group
Hi Lucy
Many thanks for your 5 star review, we're delighted to hear that Michael was so helpful and we'll pass on your thanks to him with pleasure.
Regards
Mick
Ashley Wilson was very polite and…
Ashley Wilson was very polite and friendly during his visit. He was very efficient at sorting the problem and making everything good again.
February 5, 2026
Unprompted review
Reply from Symphony Group
Hi Jennie
Many thanks for your 5 star review, it's great to hear that Ashley was so helpful and we'll happily pass on your feedback to him.
Regards
Mick
Excellent customer service
Michael visited our property to replace some kitchen units and kitchen plinths, he is absolutely amazing at what he does, excellent attention to detail and ensures great care in the jobs he undertakes. Would highly recommend. Thank you so much Michael.
February 5, 2026
Unprompted review
Reply from Symphony Group
Hi Rebecca
Thank you for your 5 star review, it's great to hear that you received such fabulous service from Michael and we'll be delighted to pass on your thanks to him.
Regards
Mick
Really poor standard of installation…
Really poor standard of installation and design with numerous defects and design flaws. I would highly recommend avoiding this company and choosing a company who actually cares about quality and what they do.
February 5, 2026
Unprompted review
Reply from Symphony Group
Hi Timothy
We're concerned to hear that you have had issues with your installation and we'd like to look into the matter for you, please email the following details to reviews@symphony-group.co.uk
The name of your house builder
The name of your development
Your plot number
Your full address
Your telephone number
Any photos which might help us to assess the issues you have raised
Regards
Mick
Hi Timothy
Thanks for letting us have the details we requested so we can look into the issue for you.
Regards
Mick
Extremely pleased!
We had a visit from John Baker today to sort some minor snagging in our new kitchen. He was prompt, polite and worked extremely hard. He even made a fuss over my dog!
Our kitchen is now homely thanks to his wonderful work.
February 4, 2026
Unprompted review
Reply from Symphony Group
Hi Customer
Many thanks for your 5 star review, we're delighted to hear that John did such a great job for you and we'll make sure that he knows how impressed you were with him.
Regards
Mick
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