John Baker very professional, friendly and his attention to detail was second to none, as he spotted a few things we didn't even notice. Cleaned up as he went along and place floor protection down whi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
John Baker called in this afternoon from Symphony Kitchens. All I can say is John's attention to detail and fine tuning to his satisfaction was second to none ! He was only here to fix a couple... See more
Company replied
Kurt helped us with a problem with our kitchen unit, he was very professional excellent customer service and an all round nice chap I really appreciate his help 10 out of 10 from Linda north Devon
Absolutely outstanding aftercare provided by Symphony after moving into our new build home. The fitter (Chris Jones) changed units we had requested (after the builder had dinged/scratched units during... See more
Company replied
Company details
Information provided by various external sources
Symphony Group are experts in fitted kitchens, bedrooms and bathrooms. We are the UK’s largest private manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture. Our customers include housing developers, social housing providers, independent retailers and merchants. If you are a homeowner and have a question or query about a Symphony kitchen, bedroom or bathroom you have in your new home or have bought from a retailer, you should contact your housebuilder or retailer in the first instance, or you can contact us via email at enquiries@symphony-group.co.uk (please include your plot number, site name, developer or retailer name and your full address and contact information so that we can identify you as quickly as possible). You can also find useful information and contacts at our homeowner portal https://my.symphony-group.co.uk
Contact info
Pen Hill Estate, Park Spring Road, S72 7EZ, Barnsley, United Kingdom
- 01226 446000
- enquiries@symphony-group.co.uk
- www.symphony-group.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended
As always Michael (Sutton) was very helpful and sorted all out
Would recommend
February 12, 2026
Unprompted review
Reply from Symphony Group
Hi Victoria
Many thanks for your 5 star review, it's great to hear that Michael was so helpful and we'll be delighted to to let him know how impressed you were with him.
Regards
Mick
Kurt provided an exemplary customer service experience
Kurt provided a friendly, efficient, knowledgeable, timely and expert customer care service for our fitted kitchen. Very satisfied with his attention to detail, going the extra mile and feedback. Highly recommend Kurt for other customers.
February 16, 2026
Unprompted review
Reply from Symphony Group
Hi Mike
Thanks very much for your 5 star review, we're delighted to hear that Kurt was so professional and we'll be very happy to pass on your compliments to him.
Regards
Mick
Michael Sutton was brilliant from start…
Michael Sutton was brilliant from start to finish. Polite and professional throughout.
February 16, 2026
Unprompted review
Reply from Symphony Group
Hi James
Many thanks for your 5 star review, we're delighted to hear that Michael was such a great help and we'll happily let him know how impressed you were with him.
Regards
Mick
Friendly and professional aftercare…
Friendly and professional aftercare service from John, very pleased with work carried out.
February 16, 2026
Unprompted review
Reply from Symphony Group
Hi Nicola
Many thanks for your 5 star review, it's great to hear that John was so helpful. Would you please email the name of your house builder / development / plot number to enquiries@symphony-group.co.uk so that we can identify which John was in attendance and then we'll thank him.
Regards
Mick
Brilliant job
Very friendly service, kept the house clean and did a fantastic job putting our unit up.
February 16, 2026
Unprompted review
Reply from Symphony Group
Hi Gracjan
Many thanks for your 5 star review, it's great to hear that our technician was so helpful and considerate.
Regards
Mick
Job completed
Michael Sutton returned to our property last week to complete a job after ordering the part we needed. We are very happy that the issue has now been fully resolved. Michael is professional and friendly.
February 13, 2026
Unprompted review
Reply from Symphony Group
Hi Shell
Many thanks for your 5 star review, it's great to hear that Michael has been so helpful and we'll be delighted to let him know that you've been so pleased with the service you received.
Regards
Mick
Really happy with the service today
Really happy with the service today. Kurt did an excellent job and handled everything professionally from start to finish. He was friendly, efficient, and paid great attention to detail. The work was completed neatly and to a high standard. Big thanks to Kurt for the great service.
February 13, 2026
Unprompted review
Reply from Symphony Group
Hi Ruben
Many thanks for your 5 star review, we're delighted to hear that Kurt was so thorough and we'll happily pass on your thanks to him.
Regards
Mick
The fitter from Symphony John came out…
The fitter from Symphony John came out today to rectify a poor fitting trim . All sorted quickly to my satisfaction, excellent work .
February 13, 2026
Unprompted review
Reply from Symphony Group
Hi Bryan
Thanks very much for your 5 star review. Would you mind letting us know John's surname or your own surname so we can identify the job and pass on your compliments?
Regards
Mick
Great service
Impeccable customer service from technician Micheal Sutton today. I would highly recommend him. Micheal Sutton's workmanship was excellent, his manner warm and friendly. Thank you Symphony
Melanie Drew
February 12, 2026
Unprompted review
Reply from Symphony Group
Hi Katie
Thanks very much for your 5 star review, it's great to hear that Michael was so helpful and we'll happily pass on your thanks.
Regards
Mick
Great service
Brett came to replace an upstand in our kitchen. He was professional, timely and experienced.
He ensured everything was tidy and completed to a really good standard.
Thank you so much Brett!:)
February 12, 2026
Unprompted review
Reply from Symphony Group
Hi Robert
Many thanks for your 5 star review, it's great to hear that Brett was so helpful and we'll be delighted to pass on your thanks to him.
Regards
Mick
Reply from Symphony Group
Hi Colin
Many thanks for your 5 star review, we'll let Chris and Colin know that you were so pleased with their work.
Regards
Mick
Michael Sutton Great service today
Great service today, From Michael Sutton.
Very helpful with everything and knows his stuff. Took him minutes to sort everything out can’t fault him.
February 12, 2026
Unprompted review
Reply from Symphony Group
Hi John
Many thanks for your 5 star review, it's great to hear that Michael was so helpful and we'll be delighted to pass on your positive feedback.
Regards
Mick
Great service from Michael Sutton
Michael Sutton came today to rectify an issue made by our new build builders and did a brilliant job and even took the time to explain to me why the issue had happened.
February 12, 2026
Unprompted review
Reply from Symphony Group
Hi Jo
Many thanks for your 5 star review, it's great to hear that Michael was so professional and we'll happily let him know that you were so pleased with him.
Regards
Mick
John B worktops 🌟🌟🌟🌟🌟
John B replaced all the worktops in my new build kitchen and was lovely. He went above & beyond to make my space not only look lovely but also safe for my family. He was friendly, thoughtful, meticulous & cleaned up the kitchen once everything was fitted. Thankyou so much.
February 10, 2026
Unprompted review
Reply from Symphony Group
Hi Jules
Many thanks for your 5 star review, we're delighted to hear that John was so helpful and we'll pass on your thanks to him with pleasure.
Regards
Mick
Mick Sacre
Very polite and sussed the problems out .
Took his time to evaluate the issues.
February 11, 2026
Unprompted review
Reply from Symphony Group
Hi Susan
Many thanks for your 5 star review, it's great to hear that Mick was so helpful and we'll be delighted to let him know that you were so pleased with him.
Regards
Mick
Oven Adjustment
The technician Brett visited today to carry out adjustments to our oven install. Pleased with his work and a great friendly guy.
February 10, 2026
Unprompted review
Reply from Symphony Group
Hi Pete
Many thanks for your 5 star review, it's great to hear that Brett was so helpful and we'll let him know how pleased you were with him.
Regards
Mick
Repair to drawer unit.
We bought a new build but found the drawer unit was damaged also obe door. He arrived at correct time, very polite, took his shoes off before inspecting where he was working. Then covered all my hall and kitchen with dust sheets. He carried out the work very professionally and showed me everything that he had done. Left everywhere neat and tidy.
February 10, 2026
Unprompted review
Reply from Symphony Group
Hi Ms Carson
Thank you very much for your 5 star review, it's great to hear that our technician was so professional and that everything was was resolved to your satisfaction.
Regards
Mick
Excellent work
Excellent work. Tom H was well mannered and helpful with another issue we had.
February 9, 2026
Unprompted review
Reply from Symphony Group
Hi Ben
Many thanks for your 5 star review, we'd be grateful if you would edit the review to include the name of the technician who attended so that we can pass on your positive feedback.
Regards
Mick
Symphony kitchens
Had Michael Sutton come to my house to change a coloured cabinet out as the one I wanted got mixed up on an order from for my new build.
Michael was very polite, calm and helpful and respectful of my property. Had a nice chat whilst the work was done and left everything looking great and clean.
Very impressed with the service overall
January 12, 2026
Unprompted review
Reply from Symphony Group
Hi Ian
Many thanks for your 5 star review, we're delighted to hear that Michael was so professional and we'll let him know how pleased you were with the work he carried out.
Regards
Mick
Arrived on time
Arrived on time. Technician Ashley was very helpful and knowledgeable..
Sorted problem out and more.
February 9, 2026
Unprompted review
Reply from Symphony Group
Hi Customer
Many thanks for your 5 star review, we're very happy to hear that Ashley was so professional and we'll pass on your positive feedback to him.
Regards
Mick
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.