Symphony Group Reviews 

2,232
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and meticulous attention to detail, often going above and beyond expectations to ensure satisfaction. The service provided is frequently described as excellent, with many appreciating the efficiency, high quality of work, and the care taken to leave premises clean and tidy. Many people highlight the outstanding aftercare and customer service, noting quick responses and a helpful, understanding approach to resolving issues. However, some customers also noted significant dissatisfaction with the product quality, citing issues like warped doors, peeling laminate, and appliances that failed to work from day one. These reviewers expressed concerns about the durability of the kitchen components and felt that the products were not fit for purpose, leading to disappointment and the need for frequent replacements.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, frequently praising the professionalism, efficiency, and... See more

Quality

People report positive experiences with quality, with many reviewers praising the high standard of... See more

Product

Reviewers highlight ambiguous aspects of product quality, with some customers expressing significant... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

John Baker very professional, friendly and his attention to detail was second to none, as he spotted a few things we didn't even notice. Cleaned up as he went along and place floor protection down whi... See more

Company replied

Rated 5 out of 5 stars

John Baker called in this afternoon from Symphony Kitchens. All I can say is John's attention to detail and fine tuning to his satisfaction was second to none ! He was only here to fix a couple... See more

Company replied

Rated 5 out of 5 stars

Kurt helped us with a problem with our kitchen unit, he was very professional excellent customer service and an all round nice chap I really appreciate his help 10 out of 10 from Linda north Devon

Rated 5 out of 5 stars

Absolutely outstanding aftercare provided by Symphony after moving into our new build home. The fitter (Chris Jones) changed units we had requested (after the builder had dinged/scratched units during... See more

Company replied


Company details

  1. Kitchen Furniture Store

Information provided by various external sources

Symphony Group are experts in fitted kitchens, bedrooms and bathrooms. We are the UK’s largest private manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture. Our customers include housing developers, social housing providers, independent retailers and merchants. If you are a homeowner and have a question or query about a Symphony kitchen, bedroom or bathroom you have in your new home or have bought from a retailer, you should contact your housebuilder or retailer in the first instance, or you can contact us via email at enquiries@symphony-group.co.uk (please include your plot number, site name, developer or retailer name and your full address and contact information so that we can identify you as quickly as possible). You can also find useful information and contacts at our homeowner portal https://my.symphony-group.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(2,232)

359 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding customer services.

5yrs into a Redrow new build and one of the cupboard doors sustained steam damage from the kettle , not only did Terry from customer services respond quickly to my email , a brand new door was hand delivered by Symphony a few days later free of charge . I am blown away by their quality but more so by their customer services , I would absolutely buy my next kitchen or extra parts from them and would recommend them to all who read this .

February 20, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Pete,

Many thanks for your review, we appreciate your feedback and we're delighted to hear that you received such fantastic service from our Customer Care team. We'll pass on your compliments to Terry.

Kind Regards
Russell

Rated 5 out of 5 stars

The technician Michael Sutton and his…

The technician Michael Sutton and his sub contractor Ben Slade was very efficient in their job. Very happy with their service.

February 19, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi John,
Many thanks for your 5 star review, it's lovely to hear that Michael and Ben did a great job, we'll be delighted to pass on your compliments to them.
Kind regards,
Russell

Rated 4 out of 5 stars

Not best quality units

Bought a new-build property in April last year, the kitchen worktop has been replaced today for the second time. The worktop and kitchen units are functional but not the best quality.
The 2 guys who came today, fitter Mick Sacre and a gas plumber, Steph, were very good and did an excellent job, very pleased with their work. Thanks lads.

February 24, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Dave

Many thanks for your review, we appreciate your feedback and we're delighted to hear that you received such fantastic service from our Customer Care team. We'll be sure to pass on your thanks to Mick and Steph.

Regards
Mick

Rated 5 out of 5 stars

Repair works

Michael Sutton, great bloke great service
Pleasure to deal with! 5 star service thanks Craig & Rachel

February 24, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Craig and Rachel

Many thanks for your 5 star review, we're delighted to hear that Michael provided such fantastic service and we'll pass on your thanks with pleasure.

Regards
Mick

Rated 5 out of 5 stars

Michael came once again and was…

Michael came once again and was professional, efficient and polite. He didn't leave until I was entirely happy, thank you Michael!

February 23, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Vanessa

Many thanks for your 5 star review, it's great to hear that Michael was so helpful and we'll be delighted to pass on your thanks to him.

Regards
Mick

Rated 5 out of 5 stars

Outstanding Service and Smooth Installation

We had our kitchen drawer and cupboard doors replaced this morning, and the whole process was incredibly quick and efficient. Chris was friendly, professional, and a pleasure to deal with. We’re very happy with the service and impressed with how smoothly everything was handled. Highly recommend!

February 23, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Ahyun

Thanks for your 5 star review, we're delighted to hear that everything went so smoothly. We'd be grateful if you would email your plot number and post code to Enquiries@symphony-group.co.uk so that we can identify which Chris visited you, so we can pass on your compliments.

Regards
Mick

Rated 5 out of 5 stars

Big shout-out to Scott Wilkinson who…

Big shout-out to Scott Wilkinson who came to Kings brook to fix my sink cabinets and problem-riddled plumbing. He was so very excellent.

February 20, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Customer

Many thanks for your 5 star review, we're delighted to hear that you received such fantastic service from Scott and we'll happily pass on your positive feedback to him.

Regards
Mick

Rated 5 out of 5 stars

Michael Sutton attended our new build…

Michael Sutton attended our new build to resolve an issue with our kitchen cupboard door catching above the oven.

Michael promptly resolved the issue, aligning the door and adding bumper pads to a panel beneath to improve the aesthetic of the door.

February 20, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Emma

Thank you for your 5 star review, it's great to hear that Michael was so thorough and we'll let him know how pleased you are with the work he undertook.

Regards
Mick

Rated 5 out of 5 stars

Kitchen repairs

Michael came to replace a kitchen panel which looked Unsightly.
The work was carried out to an excellent standard.
My kitchen cupboard doors had become misaligned but we're not on the job sheet. He realigned them and talked me through what he was doing so I could sort them out in future.
A very friendly and skilled gentleman who went above and beyond.

February 18, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Andrew

Many thanks for your 5 star review, it's great to hear that Michael was so helpful and that he resolved your issues. We'll be delighted to pass on your positive feedback to him.

Regards
Mick

Rated 5 out of 5 stars

It was really good experience with Morley

It was really good experience with Morley, he was really helpful and meticulous in his work.

February 19, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Nidh

Thanks very much for your 5 star review, it's great to hear that Morley was so professional, we'll pass on your remarks to him with pleasure.

Regards
Mick

Rated 5 out of 5 stars

Fantastic service even after 8 years

I have to say that the customer care team from Symphony have been beyond fantastic. I had a Symphony kitchen installed in a Barrett new build. After 8 years and despite being out of Barrett’s guarantee Symphony replaced all of my kitchen doors where the edges were going off colour. Simply fantastic service thank you Joe Cotton you are a credit to Symphony

February 19, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Amanda

Many thanks for your 5 star review, it's great to hear that our Customer Care team was so helpful. If you would add the name of the person you dealt with we'll be happy to pass on your comments.

Thanks for letting us know that it was Joe who called, we'll pass on your thanks to him now.

Regards
Mick

Rated 5 out of 5 stars

Thank you Micky!

Micky (Michael King) came to sort some snags out in my new kitchen and couldn’t have been more helpful - I really didn’t think it would be possible to get the cupboards so well aligned but he really took the time to get everything perfect, and was a lovely gent to boot. Thanks Micky!

February 19, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi rsb8s

Many thanks for your 5 star review, it's great to hear that Michael was so capable and that your kitchen is looking fantastic, we'll be delighted to pass on your thanks to him.

Regards
Mick

Rated 5 out of 5 stars

Polite and efficient

New build with under the lights counter issue.

I don't often leave reviews. However, when a gentlemen like Michael Sutton who was polite and efficient, asks for a review, I'm happy to do so.

Highly recommended.

February 19, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Sunny

Thanks very much for leaving this 5 star review, we do appreciate it.
It's great to hear that Michael did a great job for you.

Regards
Mick

Rated 5 out of 5 stars

Excellent Service

Kurt was excellent. Good communication, rang me to let me know he would be delayed slightly. Very friendly and completed the job efficiently.

February 19, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi L Fordham

Many thanks for your 5 star review, it's great to hear that Kurt was so professional throughout, we'll be delighted to pass on your comments to him.

Regards
Mick

Rated 5 out of 5 stars

John was both talented and amiable

John was both talented and amiable. He did everything and more that was asked of him. Plus Lily loves him.

February 19, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Customer

Many thanks for your 5 star review, would you mind adding John's surname to your review so that we can let him know about your compliments. And hi Lily!

Regards
Mick

Rated 5 out of 5 stars

John Mc and Callum Mc were professional…

John Mc and Callum Mc were professional and friendly and you could tell that they wanted to take care to do the best job, going the extra mile. Thanks

February 17, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi RL

Thanks very much for your 5 star review, it's great to hear that John and Callum were so helpful and we'll be delighted to pass on your thanks to them.

Regards
Mick

Rated 5 out of 5 stars

Very professional throughout from…

Very professional throughout from kitchen design stage overseen by Stewart Fulton through to onsite checks and installation by Kevin Hartley. We are very pleased with kitchen and the excellent service from the entire Symphony team.

February 18, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Brendan

Many thanks for your 5 star review, we're delighted to hear that your project went so well and we'll happily pass on your kind words to Stewart, Kevin and all involved.

We hope that your Symphony kitchen brings you pleasure for many years to come.

Regards
Mick

Rated 5 out of 5 stars

John Mcaler…

John McAleer was very helpful and very knowledgeable. He was also very friendly. He did a good job.

February 18, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

HI Julie

Thanks very much for your 5 star review, we're delighted to hear that John was so helpful and we'll gladly pass on your kind words to him.

Regards
Mick

Rated 5 out of 5 stars

Kurt was extremely professional

Kurt was extremely professional, he did an amazing job very quickly. He even helped move the washing machine in and hook it up which was really helpful.

February 17, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Tom

Many thanks for your 5 star review, it's great to hear that Kurt was so helpful and we'll pass on your compliments to him.

Regards
Mick

Rated 5 out of 5 stars

John Mc was amazing

John Mc was amazing. Very friendly and did a great and professional job. What ever your paying him it isn't enough! Thanks John

February 13, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi GS

Many thanks for your 5 star review, it's great to hear that John looked after you so well, we'll be delighted to pass on your thanks to him.

Regards
Mick

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