Sysop Reviews 53

Great. I booked the entire block of ITIL® v3 courses at once from Foundation Course through to Managing Across the Lifecycle.

Got my ITIL®v3 Expert via the Capability modules first time through, in less than eight months, which included my having to delay the Intermediates and reschedule due to a personal bereavement.

Did my ISO/IEC 20000 Consultant and PRINCE2® Practitioner with them as well.

I have undertaken all of my ITIL training with Sysop. They helped me to achieve ITIL Expert from Foundation level in just 5 months.
The trainers are very knowledgeable about IT best practice, the facilities are excellent, and the location, just off the M60 with parking is a bonus.
The class sizes are small unlike other training providers, and the rates are very competitive. I would highly recommend this company for training and professional services.

Great foundation course in a very nice location, presenter was a very nice guy kept us all intrested with some customer participation but nothing to heavy. brilliant time would recoment it to anyone and food thrown in at the end, what more could you ask for for free.
thank you all.

I found that my training experience with Sysop was both thorough and friendly, which enabled me to successfully pass my ITIL Managing Across the Lifecycle examination first time! Thanks for all your support!

Although i must state that the course tutor was easy to listen to,and knew his topic well; the information in ITIL we learnt didn't lend it's self to being easy to remember. The principles are common sense, however ITIL wraps their brand of descriptive words which unfortunately when in exam conditions and with multiple sentances reading very (very) similar. It didnt seem to stick, or be "common sense" or give you the option to work it out from the options. exam fail. Furthermore, the mock exams didnt match the state of the exam in the level of similarity the multiple choice answers shown.

Very interesting course that has given me knowledge that I can bring back and use in the office. Tutor was excellent in helping me understand the fundamentals. Will be using them again.

Training courses for some can be greeted with a certain amount of scepticism, value or stereo typed, this should not be treated as such.

I seldom like being out of the office for a full day but it was not long until I realised that this would not be your average training event \ awareness course. Firmly put everyone out of their comfort zone and gave people from all levels the exposure to the pressures of different departments in time of a major event(s) all working towards a common goal.

It would be hard for anyone on this course not to become involved and take an active part. I really enjoyed the event and would have no issue in recommending this course, a real tester and well worth the full day that it takes.

During Oct & Nov 2013 I attended four Intermediate ITIL Courses at SysOp. I found SysOp very friendly and knowledgeable. I had the pleasure of Andy as my instructor for all four courses. The whole process of planning, booking and attending the training courses was painless and simple. Janice who looks after the admin side of life is a pleasure to deal with, she is friendly and very prompt in replying to communications. I have one more ITIL course to attend, then all being well I will back at SysOp to attend my MALC in March 2014.

I found the course topic veryy interesting but found the delivery a bit lacking. The course was delivered mainly on powerpoint slides and I would have liked more interaction. Quite a few questions that were raised were not answered properly, but instead we were told 'yes that is a tricky one'. We were all also shocked at the contect of the exam as a lot of it had not been covered during the course.
I would have liked more interaction and more information on how to apply Green IT practises in the work place.
All of the staff were lovely.

I've undertaken my Foundation and Intermediate courses with Sysop and am now planning to attend MALC with them in 2014. I wouldn't even think about going anywhere else. The admin team are very friendly and nothing is too much trouble for them. The tutors have all been great - they know the subjects and are supportive of real life discussion amongst the delegates. Course material is relevant and they share some useful exam techniques too.

The training offered by Sysop is thorough and accessible. As well as the core ITIL publication a folder is provided with key aspects of the course highlighted. The trainer keeps things moving and brings focus to the training.

I attend ITIL Foundation V3 at Sysop in October, and found it to be very useful, and enjoyable.

Stuart added a lighter side to the training, and made it real.

Thank you, and fingers crossed I pass :-)

I had a good experience on the course, there was much more 121 communication as I was in a small group of candidates. The course material was well presented and there was time for questions and clarifications along the way. The course tutor was assessed during our training which indicates that they take it seriously and where necessary improvements are made.

I found the course enjoyable and well delivered by an experienced trainer. The content will be useful for me to do my job better and hopefully influence the better use of processes within our organisation.

My course at Sysop was well organised and enjoyable,which was a relief as there were only 2 people on the course which could have been a problem but with encouragement from the trainer it was a very productive environment. We were able to discuss our individual different environments while covering the course material. I came away with some ideas for my own work environment and had a good discussion on a training road map for ITIL which I found to be very useful.

Good quality trainig material, exercises to make you think and keep you interested. Relaxed supportive environment to support taking an exam. The building was very clean and comfortable. Nice meals and facilities at breaktime.

The bits that seem like they could be better:
The drawings in book of slides and in OGC book could be bigger
Using a larger version of flow drawing on Service Transition OGC book page 251, placed on the wall from start to end of course, could help assimilate relationships between proceeses.
Andy could be a bit more daring with a pen, large paper and student engagement, aiming at the difficult and less of the simple.

What did well for me:
Exam examples and the analysis post answering the question.
Use of methodical approach to answering exam questions
Reading OGC book as directed by Andy

Stuart delivered the training in a down to earth way using his own experiences to demonstrate key points. This worked very well indeed. He was open to challenge and debate and kept us on track very well. The course materials are excellent and I found the added glossary very useful. The staff at Sysop are very welcoming and the facilities are very good.

My recent experience with Sysop was excellent. From the quality of the course reference materials to the venue and refreshments - all was first class. The trainer was very knowledgeable, delivered well and was very approachable. I would be very happy to return to them for future training and recommend them to you.

A well structured 3 day training course with real life examples from a knowledgeable trainer (Stuart) with years of experience in the field of ITIL. Covered the basics of IT service management at a good pace and at the end I was provided with a folder which not only covered all the sides but also in depth explanations on each slide.