This was my 1st experience of Sytner Group in Bristol. My vehicle was in for a service and repair and my contact was with Jake Martyn. Jake is one of those people that every business should employ,... See more
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Location
Switch locationLysander Road,Cribbs Causeway,Westbury-on-Trym, BS10 7UB Bristol, GB
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Modern high tech environment. I booked online for the first time and booked a slot at 1015 to arrive expecting a service time of approx 3 hours. I should have mentioned somewhere that I was waiting bu... See more
Company replied
Took my car in for its MOT at Mercedes-Benz Cribbs Causeway and had a great experience from start to finish. Booking was quick and easy, and on the day the team were friendly, professional, and kept m... See more
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I have just purchased a nearly new Mercedes c300 AMG from Synter, Cribbs Causeway, Bristol. Trading in and buying new is always a stressful procedure; as is getting to know the tech and controls of... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lysander Road,Cribbs Causeway,Westbury-on-Trym, BS10 7UB, Bristol, United Kingdom
- 0117 321 0215
4.1
Great
1K reviews
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Everything ran smoothly which made for…
Everything ran smoothly which made for an easy service and MOT
September 16, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Superb Sytner (Bristol)
This was my 1st experience of Sytner Group in Bristol. My vehicle was in for a service and repair and my contact was with Jake Martyn.
Jake is one of those people that every business should employ, but rarely do. He was very knowledgeable about the mechanics of the vehicle and very helpful. He also demonstrated his knowledge and features of new Mercedes vehicles, when he showed me around the showroom.
I am delighted to have found a first class dealership for my Mercedes. Thank you to all the other staff and technicians who worked on my car.
Highly recommended.
August 26, 2026
Unprompted review
Reply from Sytner Group - Mercedes-Benz Of Bristol
Dear Jon, Thank you very much for your glowing review. We’re delighted to hear that Jake and the team were able to provide such knowledgeable and attentive service during your visit. It’s wonderful to know you felt well looked after and enjoyed learning about the features of our latest Mercedes models. Your recommendation means a great deal to us, and we’re grateful for your trust in our dealership. We look forward to welcoming you back in the future. Kind regards, Mercedes-Benz of Bristol
Had booked an Oil Service for my Range…
Had booked an Oil Service for my Range Rover. "Service Advisers" know nothing about the cars that they are supposed to be advising on.
People Skills completely absent - highlighted when I went for a Coffee at Costa next door to the dealership, who know all about dealing with customers.
I booked a service online, so they certainly don't need all these "advisers" standing around doing nothing and pissing the customer off.
This dealership is overstaffed with the wrong sort of people. I was so disgusted with their attitude, I drove away and will get my Range Rover serviced elsewhere.
It suspect it would be quite straightforward to reduce costs and raise customer service levels in this dealership.
I will not be going back to Sytner Bristol.
September 8, 2026
Unprompted review
Reply from Sytner Group - Mercedes-Benz Of Bristol
Dear Mr Bernard, I am very sorry to hear about your disappointing experience at Sytner Land Rover Bristol. I am certain this is not the standard of service they strive to provide, I am very sorry to hear of the frustration caused. Your feedback regarding the service advisers and customer care has been noted and will be passed on, as we greatly value all customer comments. It would appear you may have inadvertently selected the wrong business for your review as we are Mercedes-Benz of Bristol, not Sytner Jaguar Land Rover Bristol. Kind regards, Anthony Williamson, Head of Business, Mercedes-Benz of Bristol
1st Mercedes service
1st Mercedes service, very impressed with the professional approach. Car was vacuum and washed, although they did miss a few places which was a shame
September 4, 2026
Unprompted review
Reply from Sytner Group - Mercedes-Benz Of Bristol
Dear Nick, thank you for your kind words and for choosing Mercedes-Benz of Bristol for your first service. We’re delighted to hear you were impressed with our professional approach. We apologise for any areas that were missed during the vacuuming and washing; this is certainly not the standard we aim to provide. Your feedback is greatly appreciated as it helps us maintain the high standards our customers expect. We look forward to welcoming you back in the future.
Fady was amazing from the start
Fady was amazing from the start! He was very knowledgeable and would always accommodate you in the most efficient way! If you are buying a car from here i recommend to see him. I wouldn’t have had it any other way!
September 5, 2026
Unprompted review
Reply from Sytner Group - Mercedes-Benz Of Bristol
Thank you very much for your kind words, Kat. We’re delighted to hear that Fady provided such excellent support throughout your experience. It’s always our aim to offer knowledgeable and efficient service, and it’s wonderful to know that this made your car-buying journey a positive one. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your thoughts. Enjoy your new car, and thanks again for choosing Mercedes-Benz of Bristol!
Reply from Sytner Group - Mercedes-Benz Of Bristol
Dear Jacqueline, thank you for taking the time to leave a review. We are pleased to hear that Robert Knott was able to service your car. Our team takes great pride in providing a high standard of care and attention to every vehicle. Should you have any further questions or require assistance in the future, please do not hesitate to get in touch. Your feedback is very much appreciated, and we look forward to welcoming you back to Mercedes-Benz of Bristol.
Modern high tech environment
Modern high tech environment. I booked online for the first time and booked a slot at 1015 to arrive expecting a service time of approx 3 hours. I should have mentioned somewhere that I was waiting but ended up being there until 5.30 I need to revisit the booking form as I must have missed the I'm waiting button. I did make a comment on the form that I wished to use the Blue Light card but this was not applied. A call to the Service Manager the next morning and that was quickly rectified and discount applied, thank you. The car had an rotational noise which was checked thoroughly and although not identified was gone by the end of the day either by removal of foreign object or lubricant. On test drive later the technician went the extra mile to give me the opportunity to assure myself that the noise had gone
September 1, 2026
Unprompted review
Reply from Sytner Group - Mercedes-Benz Of Bristol
Thank you, Gerald, for your detailed feedback and for choosing Mercedes-Benz of Bristol. We apologise for the wait and any inconvenience caused by the booking process and the Blue Light card application. It’s reassuring to hear that the Service Manager was able to resolve the discount promptly. We’re pleased the technician thoroughly investigated the noise and provided reassurance with the test drive. Your observations are valuable, and we appreciate you taking the time to share your experience with us.
Great personal service from Alexandra
Great personal service from Alexandra
August 23, 2026
Unprompted review
Reply from Sytner Group - Mercedes-Benz Of Bristol
Dear Mike, Thank you very much for your kind words regarding the personal service you received from Alexandra. It is always our aim to provide a welcoming and attentive experience, and it is wonderful to hear that this was reflected in your visit. Your feedback is greatly appreciated and serves as a great encouragement to our team. We look forward to welcoming you back to Mercedes-Benz of Bristol in the future. Best wishes, Mercedes-Benz of Bristol Team
Amazing staff- very helpful and…
Amazing staff- very helpful and accommodating. Isfahan, Dan and Callum were great!
August 28, 2026
Unprompted review
Reply from Sytner Group - Mercedes-Benz Of Bristol
Dear Ali, Thank you very much for your kind words and five-star review. We are delighted to hear that Isfahan, Dan and Callum provided you with such helpful and accommodating service. It is always wonderful to know our team have made your experience a positive one. Your feedback truly means a lot to us here at Mercedes-Benz of Bristol, and we look forward to welcoming you back in the future. Best wishes, Mercedes-Benz of Bristol Team
We had a very disappointing experience…
We had a very disappointing experience with Mercedes-Benz of Bristol. Our company Mercedes-Benz GLB, held on a hire purchase agreement, was in this dealership's care for approximately 13–14 days for warranty repair work. During that time, scratches on the vehicle were raised as an issue, and the vehicle's own systems recorded two collision-warning incidents – yet no investigation or repair was carried out under warranty.
Months later, at the end of the hire purchase agreement, our finance company (Mercedes-Benz Financial Services) charged us £4,326.22 for vehicle damage and excess mileage. When this was queried, Mercedes-Benz of Bristol told the finance company they held “no record” of any damage – despite having separately acknowledged that scratches had already been raised while the car was in their care.
We would expect a main dealer to properly investigate and document any damage flagged during a warranty visit, rather than deny any record of it later when a customer is being charged for exactly that damage. This inconsistency has left us out of pocket with no proper explanation. We cannot recommend this dealership based on how this was handled.
August 26, 2026
Unprompted review
Reply from Sytner Group - Mercedes-Benz Of Bristol
Dear Lijun, we apologise for your disappointing experience with Mercedes-Benz of Bristol and for any distress caused regarding the vehicle’s condition and billing concerns. We appreciate your feedback and understand your frustration about inconsistent communication and the handling of the damage claims. It is always our intention to maintain clear and thorough records to support our customers. We regret that on this occasion, we did not meet your expectations and hope your future dealings with Mercedes-Benz are more positive.
Very straightforward to complete.
Very straightforward to complete.
Helpful staff.
Helpful information
August 21, 2026
Unprompted review
Reply from Sytner Group - Mercedes-Benz Of Bristol
Dear Donna, Thank you very much for your wonderful review. We are delighted to hear that you found the process straightforward and that our team provided helpful information and support. Your kind words really mean a lot to us and motivate our staff to continue delivering excellent service. It’s always a pleasure to assist our customers in a friendly and efficient manner. We truly appreciate you taking the time to share your experience with Mercedes-Benz of Bristol. Kind regards, The Mercedes-Benz of Bristol Team
Efficient friendly and informative service
Even though it took over 2 hours to complete the purchase and transfer process of a sale and part exchange, for essentially what had already been agreed, I was always kept informed at each stage. The staff were friendly and efficient, helping me to understand the technology and applications available in my new car.
August 21, 2026
Unprompted review
Reply from Sytner Group - Mercedes-Benz Of Bristol
Dear David, Thank you for your thoughtful review. We sincerely appreciate your patience during the extended purchase and part exchange process. It’s wonderful to hear that our team kept you well informed throughout and provided friendly, efficient support. We’re delighted you found our assistance helpful in understanding the technology and applications in your new car. Your kind words mean a great deal to us, and we hope you enjoy every moment behind the wheel of your Mercedes-Benz. Best wishes from all of us at Mercedes-Benz of Bristol.
Trading in the old and buying the new.......
I have just purchased a nearly new Mercedes c300 AMG from Synter, Cribbs Causeway, Bristol. Trading in and buying new is always a stressful procedure; as is getting to know the tech and controls of the new one.
Firstly I would say that I am delighted with the new car in every way. It is a delight to drive, especially on motorways. Secondly the whole process has been made as easy as possible by the Mercedes Staff member, Joshua Harris. Not only is he a pleasant and courteous young man, but his IT skills are impressive.
I have even been back to see him so that he can explain some of the many tech features that as an elderly man seem a bit beyond me. All in all, the experience of changing car has been as pleasant as I think it could be. Thank you!
August 14, 2026
Unprompted review
Reply from Sytner Group - Mercedes-Benz Of Bristol
Dear Andrew, Thank you for sharing your positive experience with your new Mercedes C300 AMG. We are delighted to hear that Joshua provided such excellent support throughout your purchase and with the technology features. It’s wonderful to know that your journey with us has been as pleasant and stress-free as possible. We hope you continue to enjoy driving your new car, especially on the motorways. Your kind words are truly appreciated. Best wishes from everyone at Mercedes-Benz of Bristol.
Friendly staff
Friendly staff, amazing refreshments of great choice, prompt service, good communication.
August 17, 2026
Unprompted review
Reply from Sytner Group - Mercedes-Benz Of Bristol
Dear Venu Gopal, Thank you very much for your kind words. We are delighted to hear that you found our staff friendly and appreciated the selection of refreshments on offer. It’s wonderful to know that our communication and prompt service met your expectations. Your positive feedback truly means a great deal to us. We look forward to welcoming you back to Mercedes-Benz of Bristol in the near future. Kind regards, Mercedes-Benz of Bristol Team
Sales Team
Personally I had an excellent experience purchasing my new Glc 300 4matic car. The Bath UK sales team was professional, friendly, and incredibly supportive throughout the entire process. They took the time to explain all the finance options clearly, helping me choose a plan that suited my budget and needs.
What impressed me most was the outstanding after-service support in Bristol. The team patiently guided me through the car's features and technology, making sure I felt confident and familiar with everything before driving away. Their commitment to customer satisfaction didn't end with the sale, and I truly appreciated the ongoing support.
I highly recommend Bath and Bristol dealership to anyone looking for a smooth, stress free car buying experience. Thank you to the entire team!
July 24, 2026
Unprompted review
Reply from Sytner Group - Mercedes-Benz Of Bristol
Dear Tresa, Thank you very much for your kind and thoughtful review. We are delighted to hear that both the Bath and Bristol teams provided you with a professional and supportive experience, from purchase through to after-service. It’s wonderful that you feel confident with your new GLC 300 4MATIC and that our commitment to customer satisfaction shone through. Your recommendation means a great deal to us. Wishing you many enjoyable miles ahead in your new car! Kind regards, Mercedes-Benz of Bristol Team
A very impressive experiece
I started to hear a slight knock from my GTC engine. I took it to Mercedes Bristol and was looked after by Mark Leakey. I was advised that the engine might have to be removed and stripped down and I would need to ok a significant sum initially. After consultation with Germany, two very impressive Bristol technicians and Mark some very complicated tests were done before the engine removal and a fault was found (too complicated to explain). The knock disappeared and I had a bill that was a fraction of what might have been. It's a pity that more dealerships do not have a dedicated team like this one, and a service supervisor like Mark Leaky, thank you.
July 28, 2026
Unprompted review
Reply from Sytner Group - Mercedes-Benz Of Bristol
Dear Neil, thank you for your kind words and detailed feedback. We are delighted to hear that Mark and our technicians provided such attentive and knowledgeable service, resolving the issue efficiently and to your satisfaction. It’s wonderful to know that our dedicated team made a positive impression, especially given the complexity of the fault. Your recommendation means a great deal to us, and we are honoured to have met your expectations. We truly appreciate your continued trust in Mercedes-Benz of Bristol.
My wife bought a new GLA and paid for…
My wife bought a new GLA and paid for the GuardX protection. We had to contact them a week later as there was a mechanical problem with the car a week later. They took days to suggest a resolution. It was mentioned that the GuardX cleaning gift was not in the car when we picked up the car. The salesman promised my wife the GuardX cleaning package (technically she had paid for it). Another dealer sorted the mechanical issue and the salesman never did send us the GuardX case!!
We would certainly never buy from that salesman again.
This is the reply from Sytner-
Reply from Sytner Group
Dear Customer, We are sorry to hear about your disappointing experience, especially regarding the delay in resolving the mechanical issue and the GuardX cleaning package not being provided as promised. We understand how frustrating this must have been, and we sincerely apologise for any inconvenience caused. Customer satisfaction is very important to us, and it is regrettable that we did not meet your expectations on this occasion. Thank you for sharing your feedback.
**So Sytner, this is how you resolve issues. Such poor customer service from Sytner Bristol, followed up with empty words**
August 4, 2025
Unprompted review
Reply from Sytner Group - Mercedes-Benz Of Bristol
Dear Customer, We are sorry to hear about your disappointing experience, especially regarding the delay in resolving the mechanical issue and the GuardX cleaning package not being provided as promised. We understand how frustrating this must have been, and we sincerely apologise for any inconvenience caused. Customer satisfaction is very important to us, and it is regrettable that we did not meet your expectations on this occasion. Thank you for sharing your feedback.
Took my car in for its MOT at…
Took my car in for its MOT at Mercedes-Benz Cribbs Causeway and had a great experience from start to finish. Booking was quick and easy, and on the day the team were friendly, professional, and kept me updated throughout. The car was ready on time and everything was explained clearly with no pressure to add unnecessary extras. The waiting area was comfortable too. Would definitely recommend this dealership for MOTs and servicing — great customer care all round.
July 26, 2026
Unprompted review
Reply from Sytner Group - Mercedes-Benz Of Bristol
Dear Nafeesa, Thank you very much for your kind words and for taking the time to share your positive experience at Mercedes-Benz Cribbs Causeway. We’re delighted to hear that the booking process was straightforward and that our team provided friendly and professional service throughout. It’s great that you found the waiting area comfortable and felt fully informed without any pressure. Your recommendation means a lot to us, and we look forward to welcoming you back for any future MOTs or servicing. Best wishes, Mercedes-Benz of Bristol Team
It had an amazing experience
It had an amazing experience. Was advised fully and given enough options. The team kept me in the know all the way through
July 6, 2026
Unprompted review
Reply from Sytner Group - Mercedes-Benz Of Bristol
Dear Mutinta, Thank you very much for your wonderful review. We are delighted to hear that you had an amazing experience with us and that our team provided you with thorough advice and plenty of options. Keeping you informed throughout the process is something we take great pride in, so it’s fantastic to know you felt supported all the way through. Your kind words truly mean a lot to us. We look forward to welcoming you back to Mercedes-Benz of Bristol in the future. Best wishes, The Mercedes-Benz of Bristol Team
Fast and Furiously good sales experience!
I went in to test drive an ex-demonstrator at lunchtime and by close of play I’d traded in my car, arranged finance and drove away in a like-new electric Mercedes - thanks to the sterling work of Mansoor Javaid, who fast-tracked everything through and even stayed past closing to walk me through all the features.
July 17, 2026
Unprompted review
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