Sytner Group - Mercedes-Benz Of Teesside Reviews 

Steven Duffy took great care of me pre, during and post sale. No sales tactics but genuine advice. Prompt to return calls and efficient in answering questions

Excellent service Emma looked after everything very professional thanks

Hello, having recently returned to Mercedes and your good selves l was very pleased with the service I received. Your standard of customer care and support remains excellent.
Have continued to recommend you to friends and look forward to cementing the relationship going forward.
Thanks again and best regards, Peter Wrightson.

delivered my car at 9.00am requesting it be ready for a collection at 4.00pm as i had aother appointment later that day.
Information obtained via my Mercedes app informed me the vehicle was not being worked on at 15,25 and that the doors were only unlocked at 15.56.

Consequently it wasnt ready until 16,25pm, The vehicle did not undergoe a complementry service inspection (VHC}and neither was it washed.

Regarding the work required im not convinced the attention it needed was given (Emergency Brakes had come on twice at 30MPH) which in my opinion warranted a thorough investigation- im not convinced this was the case. The engineer reported no faults were detected though a software update had been done. Had the sensors been examined for defects or obstructions ?

All aspects of my encounters have been spot on, they even gave my son some sweets while we were there so can’t complain

Always a pleasure to visit. Friendly, helpful staff and pleasant waiting area.

Everyone I spoke to was very polite and were very helpful. A special mention to Mark Moore and a big thank you to Tori Sleights both who work in the service department.

Efficient, reliable and friendly with lovely knowledgable staff.

Sytner Teesside provide top class customer care with fantastic, polite staff. Nothing is too much trouble for them. The MOT was carried out in a timely manner and I was kept up to date throughout.A very pleasant experience with coffee!

Teesside Mercedes is a credit to Mercedes. It is modern, clean, and all the staff are polite,pleasant,knowledgeable, very helpful, and professional, in all aspects. My vehicle was in for service and an MOT., and the staff member dealing with my case was Jamie Duffy whose service in my case was oustanding in all aspects.

I've always had fantastic service off Mercedes benz of Teesside . It's always a pleasure to see my service manager Emma and the team also the coffee is fantastic.

Great communication, had a phone call to update me on the service progress and great service from all staff.

First off this rating is no reflection on the staff at all, in fact they are all extremely polite, professional and excellent at their jobs.
However, I went in for a air con re-gas for my W222, unfortunately it needs a new a/c unit at £4300. Now 99% of cars with this R744 refrigerant a/c fail, 99% think about that. ive been told this 3 times, so surely they should replace them free of charge at least once. 10 times the price of normal a/c which they've now went back to in the new W223 models. Again the staff were excellent they would get 5⭐️

No pressure sales staff understood what I wanted to do, very happy with help and support from Chris. Customer service polite and helpful

Very pleasant experience. Staff very pleasant and helpful

I took my vehicle in complaining of a rattle coming from the rear of the vehicle.The workshop worked really hard and discovered the source of the rattle. However due to it being a fault with a seat belt anchor which they will need permission from Mercedes to rectify, I am still waiting for a decision, which is not a fault of the Dealer

Maheen was excellent throughout my car change. Professional service and not at all pushy. Allowed the customer to form own judgement and was great at answering all questions. Handover fantastic and made special. Thankyou.

Jamie Duffy understood exactly what I needed and helped throughout the process - an asset to Sytner Stockton