It took far to long (6 months) to obtain the correct part (rear screen wash pump) to carry out the repair. It then took a day and a half to fit the part because although Motability had given permissio... See more
Company replied
Location
Switch locationThe Point, Conwy Road,3 Llandudno Junction, LL31 9AY North Wales, GB
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See what reviewers are saying
Exceptional service as usual at North Wales VW Commercial Vehicles. Matthew Davies Service Advisor was extremely helpful and friendly, Aled Owen Parts Manager went out of his way to get additional par... See more
Company replied
We felt valued as customers. Friendly helpful service department representatives, text message reminders and phone call when our vehicle was ready to pick up. They provided free transportation into a... See more
Company replied
Great customer service as you'd expect from a huge dealership. However they went above and beyond to help me with needed parts as I'd travelled so far to get there for MOT and full service and couldn'... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
The Point, Conwy Road,3 Llandudno Junction, LL31 9AY, North Wales, United Kingdom
- 01492 585738
3.9
Great
85 reviews
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It took far to long (6 months) to…
It took far to long (6 months) to obtain the correct part (rear screen wash pump) to carry out the repair. It then took a day and a half to fit the part because although Motability had given permission to go ahead with the repair on March 16th there was unnecessary dialogue between Syntner and Motability
July 31, 2026
Unprompted review
Reply from Sytner Group - North Wales Commercial Vehicles
Dear Mr Pemberton. We sincerely apologise for the lengthy delay in obtaining the correct rear screen wash pump and the extended fitting time. We appreciate how frustrating six months must have been, especially with the additional communication issues between Sytner and Motability despite approval being given. Your feedback is valuable, and we understand the inconvenience this caused. Thank you for bringing this matter to our attention; we are sorry your experience did not meet the standard you expected. Kind regards, North Wales Volkswagen Van Centre
Exceptional service as usual at North…
Exceptional service as usual at North Wales VW Commercial Vehicles. Matthew Davies Service Advisor was extremely helpful and friendly, Aled Owen Parts Manager went out of his way to get additional parts diagnosed whilst my vehicle was there. The whole process was very smooth, stress free and well explained.
June 12, 2026
Unprompted review
Reply from Sytner Group - North Wales Commercial Vehicles
Thank you very much for your kind words, Dominic. We are delighted to hear that Matthew and Aled provided such helpful and friendly service during your visit. It’s wonderful to know the entire process was smooth, stress-free, and clearly explained. Your feedback means a great deal to the team here at North Wales Volkswagen Van Centre, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back in the future.
Jonni B was excellent
Jonni B was excellent.
His knowledge about the vans was so good.
I will be back soon to purchase...
June 12, 2025
Unprompted review
Reply from Sytner Group - North Wales Commercial Vehicles
Thank you very much for your kind words, Dion. We’re delighted to hear that Jonni B’s knowledge and assistance made your experience a positive one. It’s always our aim to provide expert advice and support to all our customers. We look forward to welcoming you back soon and helping you find the perfect van. Your continued trust means a great deal to us. Thanks again for taking the time to share your feedback.
Knowledgeable and experienced staff..
Knowledgeable and experienced staff... Jonathan has worked for the company a long time and is always super helpful
June 12, 2026
Unprompted review
Reply from Sytner Group - North Wales Commercial Vehicles
Dear Leanne, thank you ever so much for your kind words and for recognising Jonathan’s dedication and helpfulness. We are delighted to hear that our knowledgeable and experienced team made your visit a positive one. It’s always our aim to provide excellent service and support to all our customers. Your feedback truly means a lot to us and encourages the whole team to continue delivering the best possible experience. We look forward to welcoming you back in the future. Best wishes, North Wales Volkswagen Van Centre
5 *****
Great customer service and everything explained. They were very helpful and kept me updated throughout the day.
May 28, 2026
Unprompted review
Reply from Sytner Group - North Wales Commercial Vehicles
Dear J Marshall - Thank you ever so much for your kind words and for taking the time to share your experience with North Wales Volkswagen Van Centre. We are delighted to hear that our team provided great customer service and kept you well informed throughout the day. It is always our aim to ensure everything is clearly explained and that our customers feel supported. Your feedback is truly appreciated, and we look forward to assisting you again in the future. Best wishes, North Wales Volkswagen Van Centre Team
We felt valued as customers
We felt valued as customers. Friendly helpful service department representatives, text message reminders and phone call when our vehicle was ready to pick up. They provided free transportation into and back from town with friendly driver.
Thank you.
March 24, 2026
Unprompted review
Reply from Sytner Group - North Wales Commercial Vehicles
Thank you very much for your kind words. We are delighted to hear that you felt valued as a customer and appreciated the friendly and helpful service from our team. It’s wonderful to know that the text reminders and phone call made the process more convenient for you. We’re also pleased that our complimentary transport service was beneficial. Your feedback means a great deal to us, and we look forward to welcoming you back to North Wales Volkswagen Van Centre in the future. Thank you once again. Best Wishes Johnathan Baxter
Effective customer care
Thanks for the prompt service and effective communication from the service team. Van runs better, and reassured for the next 12 months
February 25, 2026
Unprompted review
Reply from Sytner Group - North Wales Commercial Vehicles
Dear Ed - Thank you very much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that you found our service team prompt and communicative, and that your van is running better as a result. It’s wonderful to know you feel reassured for the next 12 months. Your feedback is greatly appreciated and motivates us to maintain the high standards our customers expect. We look forward to assisting you again in the future. Best Wishes Johnathan Baxter
Reply from Sytner Group - North Wales Commercial Vehicles
Dear Kevin. Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service excellent. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback truly means a great deal to the entire team here at North Wales Volkswagen Van Centre. We look forward to welcoming you back in the future. Best wishes, Johnathan Baxter
Quick turnaround
I self recovered my van after a breakdown. The team there worked hard to fit it in and sort me out with a courtesy vehicle.
All in, 3 faults were fixed within the week.
February 16, 2026
Unprompted review
Reply from Sytner Group - North Wales Commercial Vehicles
Thank you Marcus, for your kind words and for taking the time to share your experience. We’re pleased to hear our team were able to accommodate you promptly and provide a courtesy vehicle during your van’s repairs. It’s great to know that all three faults were resolved within the week, ensuring you were back on the road without delay. Your feedback is greatly appreciated, and we’re delighted to have been of assistance during a challenging situation. Wishing you safe and enjoyable journeys ahead. Best Regards Johnathan Baxter
Totally seamless good quality service…
Totally seamless good quality service from start to finish and Matt Davies kept me up to date while my Vehicle was being serviced and repaired.
February 4, 2026
Unprompted review
Reply from Sytner Group - North Wales Commercial Vehicles
Thank you very much for your kind words, Phil. We’re delighted to hear that you found the service seamless and of good quality from start to finish. It’s great to know that Matt Davies kept you well informed throughout the servicing and repair of your vehicle. We always aim to provide clear communication and excellent care, so your feedback is truly appreciated. We look forward to welcoming you back to North Wales Volkswagen Van Centre in the future. Safe driving! Best Wishes Johnathan Baxter
Disappointingly left with more fault…
Disappointingly left with more fault codes than when attended. Fault investigation of the radio head, stated there was a VW software update, but left with radio not with current software. Battery fault refered to large draw from dash camera that wasn’t even connected. So not impressed as appeared only to do the minimum and not willing a longer investigation without booking another appointment.
January 15, 2026
Unprompted review
Reply from Sytner Group - North Wales Commercial Vehicles
Dear Andrew. We apologise that your experience did not meet expectations and understand your frustration regarding the fault codes and radio software update. We strive to provide thorough investigations and regret that this was not reflected during your visit. We would like to invite you to contact our Head of Business, Bleddyn Hughes, at bleddynhughes@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to address this matter to your satisfaction. Kind regards, North Wales Volkswagen Van Centre
Despite best effort of the lovely …
Despite best effort of the lovely helpful Kim my service was a disaster ! I had purchased my caddy new as an ex demonstration vehicle and requested some modifications like a reversing camera the wrong one was ordered and couldn’t be fitted by the team so it went to a local garage . On receipt the parking sensors were very quiet and the wiper blades extremely noisy it was returned sensors sorted wipers not ! A few weeks later I had to return the van as the wipers had stopped mid sweep and were still noisy , wipers fixed still noisy I asked about a service plan and was told no problem bring it in on first service and you can sort it . First service last week and for some reason the service plan computer was not displaying a price so yet to pay . Previously I’ve had a full report even a video of the inspection stating brake wear and tyre depth not this time just a single piece of paper stating previous history and oil change service completed ! Oh and the wipers still noisy so disillusioned with VW engineers I took the van to Halfords and they said there was little or no rubber on the blade rare for a year old vehicle with only 6000 miles it looks like some one has taken your blades and replaced them with their worn ones - why your technicians couldn’t have spotted this on the three times in had been under their scrutiny? Hence the poor review I still haven’t been contacted on a price for my service plan appalling service and treatment really from the day I bought the Caddy !
November 10, 2025
Reply from Sytner Group - North Wales Commercial Vehicles
Dear Robin, we sincerely apologise for the disappointing experience you have had with your Caddy and our service. It is certainly not the standard we aim to provide, and we understand your frustration regarding the issues with the wipers and service plan. We would like to invite you to contact our Head of Business, Bleddyn Hughes, at bleddynhughes@sytner.co.uk, who will be happy to discuss your concerns further and assist you personally. Thank you for your feedback.
The staff are very friendly
October 18, 2025
They didn’t try to help to pickup
They didn’t try to help to pickup trucks or deliveri tried to get hold of service manager he disconnect me twice when I had questions to ask after spending 50thousand I thought this was part of the service they didn’t have air filter in stock when they new I was booked in still have no contact from them to bring pickup in poor show Steven mcbreeze
September 20, 2025
Reply from Sytner Group - North Wales Commercial Vehicles
Dear Mr. McBreeze, We are sorry to hear about your recent experience at our North Wales Volkswagen Van Centre. We apologise for any inconvenience caused and we would like to assure you that this is not the level of service we strive to provide. We would like to invite you to contact our Head of Business, Bleddyn Hughes, at bleddynhughes@sytner.co.uk, to discuss your concerns further. We take all feedback seriously and we would like to address any issues you may have had. We value your business and we hope to have the opportunity to make things right. Thank you for bringing this to our attention. Sincerely, North Wales Volkswagen Van Centre
Costly maintenance, dangerous work and misleading advice.
Paid £441.77 for pre MOT VW variable service on 4th Sept 2025, with expectation that MOT would follow.
Feedback from vehicle inspection noted there was a cosmetic abrasion to one tyre, tread on all tyres was good and that EML on dash was amber.
Engineer carried out diagnostic check, cleared EML, but feared the EML fault would re-occur during MOT test causing instant failure.
Customer was informed of dilemma, and advised best course of action was to replace the whole DP Filter & EGR Valve system. Estimated cost at Nth Wales VW = £1,500.
I decided to seek another opinion.
The EML returned within 24hrs, so the vehicle was checked by an approved MOT centre who re-calibrated the EGR and cleared the EML fault.
The vehicle then went for MOT but failed due to 2 wheel bolts and a locking bolt ( 3 wheel bolts!) being missing from one front wheel.
I returned to Nth Wales VW service dept who refused to accept any responsibility for either misplacing the wheel bolts during their inspection or offering misleading advice.
September 11, 2025
Reply from Sytner Group - North Wales Commercial Vehicles
We are sorry to hear about your experience at our North Wales Volkswagen Van Centre. We take all feedback seriously and would like to apologise for any inconvenience caused. We would like to invite you to contact our Head of Business, Bleddyn Hughes, at bleddynhughes@sytner.co.uk to discuss this matter further. We strive to provide excellent service and will ensure that your concerns are addressed. Thank you for bringing this to our attention.
Reply from Sytner Group - North Wales Commercial Vehicles
Thank you for your kind words, John Roberts. We are delighted to hear that you had an excellent experience at our North Wales Volkswagen Van Centre. Our team takes great pride in providing top-notch customer service and we are thrilled that it did not go unnoticed. We strive to ensure that all our customers receive the best possible service and we are glad that we were able to meet your expectations. Thank you for choosing us and we hope to see you again in the future.
as always Dan and the team in servicing…
as always Dan and the team in servicing were great.
September 6, 2025
Reply from Sytner Group - North Wales Commercial Vehicles
Thank you for your kind words, Mr Wells. We are delighted to hear that you had another positive experience with our servicing team, led by Dan. We pride ourselves on providing excellent customer service and it is always a pleasure to receive such positive feedback. We will continue to strive for excellence and look forward to welcoming you back to North Wales Volkswagen Van Centre in the future. Thank you for choosing us for your vehicle servicing needs.
Unbelievable
Unbelievable, I couldn't make this up!
I ordered my new vehicle way back in March 2024 and was told to expect delivery on October 24. After long delays I finally took delivery of my new vehicle last week April 2025 and it's not what I ordered, an error was made when ordering by The Point in Llandudno. I've now been told that if I reject the wrong vehicle I will now have to wait till September 2025 and it will cost me more than they originally quoted because it's taken so long!!!! 😔
April 22, 2025
Unprompted review
Reply from Sytner Group - North Wales Commercial Vehicles
Dear Rhidian - Here at The Point North Wales we strive to deliver a first class service to all of our customers, it appears however that on this occasion we have fallen short of that measure and for that I sincerely apologise, I will call you again today to see if there is anything else that we can to to try and help the situation,unfortunately we do not always get it it right but our commitment to customer service is at the core of our business, I will do everything i can to try to resolve this issue for you. Kind Regards Tony Gibbons General Sales Manager
Great product and great service staff
Kirsty is an excellent service advisor - very organised and efficient and friendly.
November 7, 2024
Unprompted review
Reply from Sytner Group - North Wales Commercial Vehicles
Thank you for your kind words, oceanblue. We are delighted to hear that Kirsty provided you with excellent service at our North Wales Volkswagen Van Centre. We take great pride in our team's efficiency and friendliness, and we are glad that Kirsty's organisational skills were evident during your visit. We appreciate your feedback and will make sure to pass it along to Kirsty. Thank you for choosing us for your automotive needs. We look forward to serving you again in the future.
Reply from Sytner Group - North Wales Commercial Vehicles
Thank you for your glowing 5-star review, Jill! We are delighted to hear that you had a super efficient and friendly experience at North Wales Volkswagen Van Centre. Our team takes great pride in providing top-notch customer service, and we are thrilled that it did not go unnoticed. We strive to create a welcoming and helpful atmosphere for all our customers, and we are glad that you felt that during your visit. Thank you for choosing us and we hope to see you again soon!
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