Sytner Group - smart of Stockton-On-Tees Reviews 

3
TrustScore 4 out of 5

4.0

Concorde Way,Yarm Road, TS18 3RB Stockon-on-tees, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • Concorde Way,Yarm Road, TS18 3RB, Stockon-on-tees, United Kingdom

  • 01642 909920

4.0

Great

TrustScore 4 out of 5

3 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(3)

12,428 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Buy a car from Craig Luck , he's Mr. Mecedes.

This is my 4th. car from Mercede's and each sale has been with Craig Luck ( after the 1st. sale and thanks to his attention and detail he went through nothing was too much for him , his smile and banter made our visits a pleasure ... my wife and I look upon him as a friend now .... not a salesman ! He's a credit to your team , I know his job is to sell cars but at no time did we feel pressured and we will be using him again in the future I'm sure. Craig, you get 10 out of 10 from us .

August 26, 2024
Sytner Group - smart of Stockton-On-Tees logo

Reply from Sytner Group - smart of Stockton-On-Tees

Hello John, Thank you for sharing your glowing review. I am absolutely thrilled to receive such super feedback about Craig. He's a valued member of our team and I genuinely appreciate the contribution he makes to our business. It's wonderful to learn that he has gone above and beyond to ensure your car buying experience was enjoyable and stress-free. Your lovely comments will mean a great deal to Craig on a personal level, and I look forward to sharing them with him this morning, it will make his day! We look forward to welcoming you and wife again in the future. We value your ongoing loyalty and support and thank you for choosing smart of Stockton. Kind regards, Jeremy Simpson, Managing Director

Rated 5 out of 5 stars

I recently had our car serviced at…

We recently had our car serviced at Sytner Mercedes Stockton on Tees, and I am delighted to share that the experience was absolutely outstanding. From the moment I arrived at their reception until the completion of the service, the professionalism, expertise, and attention to detail displayed by the staff were exemplary.

The service advisors were incredibly helpful and ensured that every aspect of the service was handled with care. They took the time to listen to our concerns and thoroughly explained the service process, providing me with a clear understanding of what to expect.

Throughout the service, we received regular updates on the progress of the work being done, which kept me informed and reassured. The staff also promptly communicated any additional findings or recommendations, ensuring that I had a comprehensive understanding of my vehicle's condition.

I was particularly impressed with the attention to detail exhibited by the technician. He meticulously inspected and serviced my car, leaving no stone unturned. The quality of their work was exceptional, and I could tell that they genuinely cared about delivering the best possible outcome.

The overall experience at Sytner Mercedes Stockton continually exceeds our expectations. The entire staff, from the receptionists to the service advisors to the technicians, demonstrated professionalism, expertise, and a genuine commitment to customer satisfaction.

We highly recommend them for anyone seeking top-notch servicing for their Mercedes vehicle. The dealership's commitment to excellence, combined with their knowledgeable staff and state-of-the-art facilities, make them a standout choice.

Thank you, Sytner Mercedes Stockton on Tees, for your exceptional service and for going above and beyond yet again.

June 15, 2023
Unprompted review
Sytner Group - smart of Stockton-On-Tees logo

Reply from Sytner Group - smart of Stockton-On-Tees

Thank you for your kind words Nigel. We are delighted to hear that you had an outstanding experience with us at Smart of Stockton on Tees. We strive to provide the highest level of customer service and satisfaction, and it is gratifying to know that we have achieved this. We are proud of our knowledgeable staff and state-of-the-art facilities, and we are committed to delivering the best possible outcome for our customers. We appreciate your recommendation and look forward to serving you again in the future. Best regards, Jeremy Simpson - Managing Director

Rated 5 out of 5 stars

Fantastic service

I recently bought a new car from Sytner in Stockton. Ged Robson was brilliant from the start to the end of the process. He took the time to explain all the paperwork in detail and was very responsive to any questions we had. Cannot fault the service provided and would highly recommend Ged!

February 4, 2022
Unprompted review
Sytner Group - smart of Stockton-On-Tees logo

Reply from Sytner Group - smart of Stockton-On-Tees

Hello Louise, Thank you for submitting your fantastic 5* rating. We strive for 100% satisfaction, so it’s great to learn that you've had such a positive experience with us. Ged is a well respected and knowledgeable member of our team and we appreciate the contribution he makes to our business. We value you lovely recommendation to other prospective customers and trust you are thoroughly enjoying your new car. Thank you for your custom and have a wonderful weekend! Warm regards, Jeremy Simpson - Managing Director

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look