I had the pleasure of dealing with Dan. He was professional, helpful and his attitude to ensuing I was satisfied was exemplary. I would not hesitate to use them again. After buying Jaguar for 30 y... See more
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Very impressed with the professionalism of the staff in Swindon. Harry and Mike were extremely knowledgeable and very helpful. Highly recommend them and the company
Company replied
Even I'm a previous customer, I faced a very slow response to my enquiry. I enquired a video for one of the cars from their stock before a week, and didn't receive it even when they talked to me... See more
Company replied
To Katie plus all the team who helped me buy a new car the Toyota Argo x 2023 I love it and my son in law was in pressed by the staff and we are so greatful . Pippa and jamie
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Drakes Way, SN3 3HT, Swindon,, United Kingdom
- 01793 979176
3.8
Great
13 reviews
Asks customers to review
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Great customer service and back up-
I had the pleasure of dealing with Dan. He was professional, helpful and his attitude to ensuing I was satisfied was exemplary. I would not hesitate to use them again.
After buying Jaguar for 30 years, I went to Mercedes as customer service is essential. I was not disappointed. Thank you Dan.
May 15, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very poor customer service
Even I'm a previous customer, I faced a very slow response to my enquiry.
I enquired a video for one of the cars from their stock before a week, and didn't receive it even when they talked to me before three days to let me know that I will get the video on this day.
Today they called me to let me know that the car is reserved by another customer.
October 9, 2025
Unprompted review
Reply from Sytner Group - smart of Swindon
Hello Bahaa, I believe that you have posted your review on the wrong business platform, I think your comments relate to your interaction with Sytner Select Swindon and not Mercedes-Benz/Smart of Swindon. Perhaps you would be kind enough to remove your feedback as it does not reflect the level of service we provide for our valued customers and it could be potentially damaging to any future customers reading your review. Thank you in advance. Best regards, Nicola Lee, Divisional Customer Experience Manager
To Katie plus all the team who helped…
To Katie plus all the team who helped me buy a new car the Toyota Argo x 2023 I love it and my son in law was in pressed by the staff and we are so greatful .
Pippa and jamie
April 27, 2025
Unprompted review
Reply from Sytner Group - smart of Swindon
Hello Jamie and Pippa, Thank you for taking the time to leave us such a lovely 5-star review. We are delighted to hear that you are both enjoying your new car and that your son-in-law was impressed by our team. It was our pleasure to assist you in finding the perfect vehicle and we are grateful for your kind words. We hope to see you again in the future. Best regards Nicola Lee, Divisional Customer Experience Manager
A friendly service with a fantastic…
A friendly service with a fantastic choice of cars.
April 22, 2025
Unprompted review
Reply from Sytner Group - smart of Swindon
Thank you for your kind words, Wendy! We are delighted to hear that you had a positive experience with us. Our team takes great pride in providing a friendly and welcoming service to all of our customers. We are also pleased to know that you were impressed with our wide selection of cars. It is our honour to assist you in finding the perfect vehicle for your needs. We appreciate your support and look forward to seeing you again in the future. Kind regards, Sarah-Jane Beal, Head of Business
I have came today to pick up an Audi Q5…
I have came today to pick up an Audi Q5 Nick Davis greeted and also explained my finance and cover for my HP in detail and what comes with this deal, I can say the customer experience here at Sytner Group Swindon was great. Great customer service thanks again Nick! (Ask for Nick Davis he will take your through everything you need to know)
Regards,
March 22, 2025
Unprompted review
Reply from Sytner Group - smart of Swindon
Hello George, Thank you for submitting your super review for our colleagues at Sytner Select Swindon. We are delighted to hear that you had a great customer experience with us and that Nick Davis provided you with excellent service. We pride ourselves on delivering top-notch customer service and it is always a pleasure to hear when our efforts are appreciated. We hope you enjoy your new Audi Q5 and we look forward to welcoming you back in the future. Best regards, Steven Bryant, Head of Business, Sytner Select Swindon
Terrible After Sales
Terrible after sales service at Swindon. Within a week of driving my 2yr old car I noticed a noise from the front axle. A long story short, it took nearly 2 months to do a 2hr fix and replace the axle. At every opportunity they went for the cheaper option of a fix causing the delay. I won't be going back.
August 1, 2024
Unprompted review
Reply from Sytner Group - smart of Swindon
Hi Nat, We are sorry to hear about your negative experience. Unfortunately from your reviewer name alone, I am unable to locate your preferred method of contact on our computer system. Perhaps you would be kind enough to reach out to me with your registration number and contact details so that I can investigate your concerns in greater detail? Kind regards, Nicola Lee, Divisional Customer Experience Manager - nicolalee@sytner.co.uk
Faulty car poor service
The Mercedes C200 was faulty from the moment I received it. The car was taken to two different places to inspect the hybrid battery, but no issues were found. However, I provided pictures of the errors on both occasions as proof, and the car even shut itself off due to a battery fault. The first error occurred just days after I collected the car.
I also had to return the car because the rear parking sensors weren’t working, and the brake fluid service light came on and had to be reset. Although they planned to send the car to Mercedes for further checks, I decided to reject the vehicle and contacted my finance company. They confirmed that I am well within my rights to reject the car, and they have raised a complaint with Sytner to either get my money back or replace the vehicle.
It's unfortunate that I had to involve the finance company, but the dealership seemed to act as if they could treat customers however they wanted after securing a sale. The salespeople were also pushy and overbearing, following me around the store as soon as I walked in. On top of that, I traded in a perfectly good car, only to end up with a faulty one, and I’m sure I’ll lose out in the end.
I dont hold much faith in the 134 point checks before sale they should have picked upo on the brake fliud and reverse sensors so i dont belive they do service them, My IT manager got a car a few weeks after me and he has been back 3 times with isusues that should have been picked up on the checks.
My advice: if you experience a major fault or ongoing issue within the first 30 days, reject the car. You have the right to do so.
Avoid the place if you can or buy online and cut out the sales people who hound and pressure you.
September 19, 2024
Unprompted review
Reply from Sytner Group - smart of Swindon
Hello Stuart, I am concerned and disheartened to receive your feedback. Perhaps you would be kind enough to forward your registration number and preferred method of contact so that I can fully investigate your comments in greater detail, Looking forward to hearing from you in due course. Kind regards, Nicola Lee, Divisional Customer Experience Manager - nicolalee@sytner.co.uk
Excellent experience
Excellent experience, helpful staff, huge range of vehicles and speedy transparent transaction.
September 24, 2024
Unprompted review
Reply from Sytner Group - smart of Swindon
Good morning Ewan, Thank you for submitting your super 5* review, we are delighted to read that you've had an excellent experience at smart of Swindon. Our team takes pride in providing helpful and efficient service to our customers. We are also glad that you found our range of vehicles to be extensive and the transaction process to be transparent. We appreciate your feedback and hope to see you again in the future. Thank you for choosing us. Kind regards, Sarah-Jane Beal, Head of Business
Very impressed with the professionalism…
Very impressed with the professionalism of the staff in Swindon. Harry and Mike were extremely knowledgeable and very helpful. Highly recommend them and the company
August 13, 2024
Unprompted review
Reply from Sytner Group - smart of Swindon
Thank you for your kind words, Samantha! We are delighted to hear that you had a positive experience with our team in Swindon. Harry and Mike are both dedicated to providing excellent service and we are glad that their knowledge and helpfulness stood out to you. We appreciate your recommendation and hope to continue exceeding your expectations in the future. Thank you for choosing us! Kind regards, Sarah-Jane Beal, Head of Business
Exemplary Customer Service
Despite only being a routine service and MOT the attention to detail and “personalisation” is exemplary.
February 27, 2023
Unprompted review
Reply from Sytner Group - smart of Swindon
Hi CollectPlus Customer Thank you for your lovely feedback about your personal service. We aim to look after our smart customers and their cars so I really appreciate your kind comments. Kind regards Mke Fellows Managing Director
Reply from Sytner Group - smart of Swindon
Hi Andy, Thank you for your review and lovely feedback . I am pleased my TEAM looked after you and your smart car. Kind regards, Mike Fellows - Managing Director
Professional service from Justin at…
Professional service from Justin at Synter Swindon who made me aware of the trade in and buying process, and we settled on a deal with the minimum of issues. Good communication throughout the sale. Highly recommend.
November 19, 2021
Reply from Sytner Group - smart of Swindon
Hi Mr McEwen, Thank you for your lovely feedback about Justin and the help he provided you in the purchase of your smart car. He is a very experienced and knowledgeable sales professional who takes time to make sure his customers get exactly what they need. Kind regards, Mike Fellows - Managing Director
All excellent service from dropping car…
All excellent service from dropping car off for service to collection time.
November 12, 2021
Reply from Sytner Group - smart of Swindon
Hi Alan thank you for your lovely review and I am pleased the smart TEAM looked after you and your car. Your business is important to us. Kind regards Mike Fellows Managing Director
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