Sytner Group - Sytner Chery Bristol Reviews 

Trying to get hold of anyone at Bristol is beyond a joke, Call no answer sends you a message to use Whatsapp no reply, FB no reply. Only way is to physicaly visit each time. No updates given on Car repair again without going into the store.. Did think about upgrading while there though but will look else where as service after is shocking...

We went to pick up our new car from Sytner Chery, Bristol on 27th June, after more than a 2 1/2 hr wait they eventually brought out the car, only for us to notify them that it was the wrong one. No one accepted responsibility for the error and appeared to blame each other (it was the car washers fault, etc) At the end of a lot of toing and throing, we still don't have the car. They eventually admitted that they had registered the wrong car. Now need to wait for them to sort this out. Communication with them has ben near impossible, since we signed. As a first impression it does not look good. Still waiting for an update over 2 days later.

Booked myself in for a test drive as I was interested in the Tiggo 7, everything was booked in and I went to the dealership. I was told to sit and make myself comfortable. Nobody came. After over half an hour of waiting I got up to leave only to find some poor sales person stood waiting for me, as my enquiry had been passed to him and nobody had told him I'd arrived.

The test drive was fine but I never heard anything more from the dealership and never received the promised free car washes. I sent Chery multiple messages which they actually read, but never responded to.

I'm just glad I found out that Chery are this disorganised before I actually went as far as buying a car from them.

Update - 12/3/26 - I got the following response from Chery:

"Feb 25, 2026
Dear Chris, We sincerely apologise for the disappointing experience you had at Sytner Chery Bristol back in November. It is certainly not the standard of service we aim to provide, and we regret the lack of communication and follow-up you encountered. We would like to invite you to contact our Head of Sales, Chris Stone, so we may better understand your concerns and address them directly. Thank you for bringing this to our attention. Kind regards, Sytner Chery Bristol Team"

And after being invited above to contact head office, I did...and heard absolutely nothing.

After chasing them they acknowledged I did the test drive but said that due to the fact the promotion had ended, they couldn't give me what I was owed, along with a basic, scripted apology. I took this further with Chery. They ignored me until I chased them; they spoke to the dealership who are now apparently claiming I never took the test drive and they can't find my details on the system! Either they are not telling the truth (spoiler, this is the one) or, despite scanning my driving licence on the day, they never entered my details on the system, in which case they took me out on an uninsured and illegal test drive. Either way, is this a company you want to trust with your next car purchase?

Great experience buying at Sytner Bristol. Thanks to Alex and Freya.

One star because I couldn’t leave 0 stars. Absolutely terrible customer service. Our lease car has been in service for 8 weeks and it’s still not fixed. We had a loan car for one week only out of the 8 week- we returned as were assured our car has been fixed when in fact it wasn’t fit to drive. Don’t ever lease a car from here. Also service team literally never answer the phone or respond to emails. The sales team answer the phone and try their best to be helpful but it isn’t their department and it doesn’t seem like they can do much.

BRISTOL CHERY SYTNER

We came to your dealership to look at a Chery on 2/5/26 and were greeted by Rusty we must say what a lovely chap answered all our questions took us on a test drive very polite and professional so we decided to Buy a New Chery. We then had dealings with Jason again what a cracking chap very helpful and professional again answered all our question and very polite.

On 9/5/26 we came to collect our car unfortunately Rusty wasn't there but we went straight to Jason and again what a great chap all the paperwork sorted very very friendly and professional.

Jamie took over then in bringing the car out for us and talking / showing us the car making sure everything was ok with it and answered a few questions of ours again couldn't ask for more from him very professional and knowledgeable.

Jason , Rusty and Jamie are a credit to Sytner Bristol all was a great experience and we wouldn't hesitate to purchase again from you and recommend your dealership to others.

One final thing what a Lovely looking dealership you have there.

Thanks

Friendly and inviting staff, any problems they had sorted it. Good quality of cars as I am a returning customer.Would recommend

Not a good experience. Would never use this company again. Was told a date I could collect the vehicle and then the goal posts kept changing. Due to being busy at work I arranged for it to be delivered. We arranged a morning delivery, on that morning they notified me to stay they forgot to get the chip in the windscreen repaired so would be an pm delivery. Upon delivery the car smelt very strong of cigarettes, obviously the driver had been smoking in the car!!
The car came with only one working key and now they want me to travel over an hour away to get another key. Still trying to resolve this matter but very slow at responding to emails
Very disappointed.

Absolutely terrible customer service from the service department they say they will call you back to keep you updated and nothing, you can never get through to them I had a problem with not one but two cars that I got from them with gearbox issues. No interest in wanting to help at all . Never never buy a car or use them for services.

I pop over tyo Sytner with no intention of getting a new car, just wanted to test drive the New Tiggo 9. Having met with Alex Millman, Alex, was very informative and helpful. there was no pressure to purchase the vehicle just informative information on the vehicle his knowledge was fantastic. Once I started the drive the Tiggo 9. I must say I am not impressed easily, yet this vehicle has all the bells and whistle, is easy on the eye, very responsive, comfortable style in abundance.

I decided there and then that I may not have needed it, but my lease was coming to an end in July so what the hell, you only live once.

so in short I dealt with two people Alex Millman and Alex Chivers, both very professional, and very easy to deal with. two weeks later I am driving out of the show room, in my new car, which having had to drive to Torbay the same day. I am still very impressed with the car.

My review is in two parts. Raiya on reception dealt with my broken down car, emailing me and breaking the bad news that it couldn’t be repaired without a new engine, and, along with Joe, helped me move the incredible amount of belongings I had in it.
I needed another car. I have a disabled passenger and had to hire a car at first, but Azziz and Joe were great at working with me to get the car I wanted. They sorted out finance, Tax and allowed me space and coffees to organise the insurance.
The sympathy and help given by all the staff was good. Information clear and concise.
One thing was sure. Wet belts are bad news. Check if you have one and change it regularly, it’s worth the cost to have it done.

Rung this company three times in a row each call 3min 40 seconds and then they cut you off. If you cant even answer the phone then where will you be if there is a problem to sort out. Some off the smart ones test out a dealership before they buy a brand new vehicle.