Sytner Group - Sytner Chery Cardiff Reviews 

7
TrustScore 4 out of 5

4.2

Penarth Road, CF11 8TT Cardiff, GB


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Rated 5 out of 5 stars

I just wanted to say a huge thank you to both Aldi and Charlie who recently sold me a brand new Chery Tiggo 7. I am absolutely thrilled with the purchase but even more impressed by the way in which I... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Charlie and Jacob at the Chery dealership in Sytner. Thanks for all your help!

Company replied

Rated 5 out of 5 stars

Great service in the Cardiff branch. Summer really helped us to narrow down our search based on our priorities. She was very encouraging and patient with us. Aldi in the branch was great at purchase/p... See more

Company replied

Rated 4 out of 5 stars

Good experience in Cardiff store. Served by Ollie who was relaxed and helpful. The store is undergoing a renovation so it was a bit cluttered but that’s to be expected

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

4.2

Great

TrustScore 4 out of 5

7 reviews

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4.2

All reviews

(7)

11,737 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from Charlie and…

Excellent service from Charlie and Jacob at the Chery dealership in Sytner. Thanks for all your help!

June 10, 2026
Unprompted review
Sytner Group - Sytner Chery Cardiff logo

Reply from Sytner Group - Sytner Chery Cardiff

Dear Jade, Thank you ever so much for your kind words. We’re delighted to hear that Charlie and Jacob provided you with excellent service during your visit to the Chery dealership at Sytner Cardiff. It’s always our aim to offer the very best assistance, and your feedback truly means a lot to the team. We appreciate you taking the time to share your experience and look forward to welcoming you back in the future. Best wishes, The Sytner Chery Cardiff Team

Rated 5 out of 5 stars

Thank you

I just wanted to say a huge thank you to both Aldi and Charlie who recently sold me a brand new Chery Tiggo 7. I am absolutely thrilled with the purchase but even more impressed by the way in which I was dealt with by these two professionals. Their warm and friendly manner shone throughout and at no point did I feel rushed or pressured into making a purchase. I’m a very cautious person when it comes to buying a new vehicle, but every question and query I had was taken on board and answered without judgement. Thank you once again Aldi and Charlie for your time, patience and expertise. Ryan James

May 23, 2026
Unprompted review
Sytner Group - Sytner Chery Cardiff logo

Reply from Sytner Group - Sytner Chery Cardiff

Thank you so much for your kind words, Ryan. We’re delighted to hear that Aldi and Charlie provided such a warm and professional experience throughout your purchase of the Chery Tiggo 7. It’s wonderful to know you felt comfortable and well-informed every step of the way. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your positive experience. Wishing you many happy miles in your new vehicle!

Rated 5 out of 5 stars

Chery Tiggo 8 Purchase from Sytner Cardiff

Shinay and Les at the Sytner Chery Cardiff store made the purchase of my Tiggo 8 easy and very pleasurable. They were both very knowledgeable about the car and the finance options. 10 out of 10

March 16, 2026
Unprompted review
Sytner Group - Sytner Chery Cardiff logo

Reply from Sytner Group - Sytner Chery Cardiff

Dear Ray, Thank you very much for your kind words and for taking the time to share your experience at Sytner Chery Cardiff. We are delighted to hear that Shinay and Les made the purchase of your Tiggo 8 both easy and enjoyable. It’s wonderful to know their knowledge of the car and finance options met your expectations. Your 10 out of 10 rating means a great deal to us. We hope you enjoy your new vehicle and look forward to welcoming you again. Best wishes, Sytner Chery Cardiff Team

Rated 4 out of 5 stars

Good experience in Cardiff store

Good experience in Cardiff store. Served by Ollie who was relaxed and helpful.
The store is undergoing a renovation so it was a bit cluttered but that’s to be expected

March 14, 2026
Unprompted review
Sytner Group - Sytner Chery Cardiff logo

Reply from Sytner Group - Sytner Chery Cardiff

Dear Rachel, Thank you for sharing your experience at our Cardiff store. We’re delighted to hear that Ollie provided relaxed and helpful service during your visit. We appreciate your understanding regarding the ongoing renovation and the temporary clutter it has caused. Your kind words mean a lot to us, and we’re pleased that overall you had a good experience. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Best wishes, The Sytner Chery Cardiff Team

Rated 5 out of 5 stars

Fantastic!

Fantastic service during and after the deal. Naeem and Amardeep were great. Highly recommend them and Sytner Select Cardiff. I would go back to them for sure.

January 24, 2026
Unprompted review
Sytner Group - Sytner Chery Cardiff logo

Reply from Sytner Group - Sytner Chery Cardiff

Dear Tony, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Cardiff. We are delighted to hear that Naeem and Amardeep provided fantastic service during and after your purchase. Your recommendation means a great deal to us, and it’s wonderful to know you would choose to return. We truly appreciate your support and look forward to welcoming you back in the future. Best wishes, The Sytner Select Cardiff Team

Rated 5 out of 5 stars

Great service from Keelan today while…

Great service from Keelan today while purchasing my new car. Took the time to explain everything needed and made me feel at ease getting a new car

February 12, 2026
Unprompted review
Sytner Group - Sytner Chery Cardiff logo

Reply from Sytner Group - Sytner Chery Cardiff

Thank you so much, Laura, for your kind words. We’re delighted to hear that Keelan provided you with excellent service and took the time to explain everything clearly. It’s wonderful to know you felt at ease throughout the process of purchasing your new car. Your feedback means a great deal to us and encourages our team to continue delivering the best possible experience. We hope you enjoy your new vehicle and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Great service in the Cardiff branch

Great service in the Cardiff branch. Summer really helped us to narrow down our search based on our priorities. She was very encouraging and patient with us. Aldi in the branch was great at purchase/payment and Shanay was a great help on the day of collection. All went smoothly, great service.

January 18, 2026
Unprompted review
Sytner Group - Sytner Chery Cardiff logo

Reply from Sytner Group - Sytner Chery Cardiff

Dear Leigh, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Summer, Aldi, and Shanay provided such excellent support throughout your purchase and collection. It’s wonderful to know that our team were patient and encouraging, helping you find the perfect vehicle to suit your priorities. Your positive feedback means a great deal to us, and we truly appreciate your recommendation. Best wishes from all of us at Sytner Chery Cardiff.

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