Sytner Group - Sytner Harold Wood BMW Reviews 

Welcoming and knowledgable without feeling pressured , Sean was very helpful

Came in for a 90 minute fast lane service and was waiting for 2hours and 20 minutes, if you can’t keep to your claims why offer it. For over 400 pounds to get a oil service and micro filter change pretty poor was not kept up to date on what was happening until I asked, to be told it’s coming out now but still waited for another 15 minutes. The thing is I could get this service competed for nearly half the price and quicker . I gave this group another chance to see if the service improved but it hasn’t. I brought my other mini a John cooper works f57 to them and had a lot of service issues from MOTs and brakes with issues after. Since then I took this car to someone else who deals with minis and has been serviced and had pads changed in the past few weeks with better response times and better customer service.
The prices mini charges are just over priced but as a customer we are trapped. Won’t be using this group again.

From reception to pickup my experience was of professional and interested staff.
Julie was on the ball and the health review and valet appreciated

Overall great service! Was greeted promptly and warmly welcomed. Kept informed with updates and and when collecting the experience was just as pleasant. Thank you to Musa Mohmood and the team at Harold Wood Sytner.

Straightforward. Kept me informed. Work was completed as expected. Good service from Besnik. Thanks

Had car serviced and MOT, staff were polite, helpful and efficient. Car was given back washed and vacuumed. Very satisfied customer.

Excellent Service

Excellent service from BMW. Julie was absolutely fantastic and went above and beyond to help me, especially with a few complications along the way. As I’m a full-time carer and couldn’t take my car to the showroom, she kindly arranged for it to be collected, which was a huge help. The whole team were friendly, efficient and professional, and the job was completed quickly and to my satisfaction. Thank you Julie and the BMW team!

Excellent service from Charlie

Always had a very good service from all the team at BMW Sytner, shout out to Musa and Jake especially. The tracking facility I have not seen before and that’s a really good development from the last time I used their services. The only gripe is the outrageous service costs which is why I don’t tend to use them. 1st ‘simple’ service with 5-6L oil changed, 2 filters and 1-1.5 hours of technician time and £400 later!! I had it serviced there as an engine drivetrain message come up and needed that sorted properly. Great customer service, great team but high service costs.

Good service, friendly and competent customer service

Staff were very helpful and every effort was made to make me welcome and keep me informed.

Juliette Hall was very helpful throughout the day she provided world class customer service. My MOT and health check was all completed on time. Thank you BMW and Juliette.

Every task was well conducted and kept informed.

Brought my M4 Competition into Sytner Harold Wood BMW for its service and received first-class treatment. The team was highly professional, the communication was excellent, and the turnaround time was surprisingly quick. It is refreshing to find a dealership that handles high-performance cars with such attention to detail. Highly recommend their service department!

I am writing to lodge a formal complaint regarding the extremely disappointing and unacceptable level of service I received from Sytner BMW Harold Wood on 11 August 2026.

I booked my vehicle for a full service and replacement of the front and rear brake pads, with an appointment scheduled for 11:00am on 11 August 2026. I delivered my vehicle punctually and was initially quoted £1,170 for the agreed works.

During the course of the day, I received a telephone call from your technician advising that additional work was recommended, specifically air conditioning servicing and wheel alignment, at an additional cost of £249. Acting in good faith and relying on your professional advice, I authorised these further repairs, bringing the total invoice to £1,419.

At the time of authorisation, I was expressly assured by Sytner BMW staff that my vehicle would be ready for collection by 3:00pm. As I reside in Dartford, it was impractical to return home and travel back again within a short period. Consequently, I made alternative arrangements and remained in the local area with a friend while awaiting collection.

However, I was subsequently informed that the completion time had been delayed until 5:30pm. Although disappointed, I accepted the revised timeframe. To my further frustration, at approximately 3:30pm, I received another telephone call from a member of your staff, Mr Matthew Tomlinson, informing me that the required front brake pads were not available and that I would need to return on the following day for the work to be completed.

This situation was wholly unacceptable. It is reasonable to expect that a BMW authorised service centre would ensure the availability of parts before confirming a booking for a major service and brake replacement. The repeated changes to the completion schedule demonstrate a serious lack of planning, communication and customer care. More importantly, promises made to me as a customer were not honoured.

Given the substantial amount charged, I expected a professional standard of service commensurate with the premium prices paid. While I accepted the quoted cost of £1,419, I did so on the understanding that the agreed works would be completed within the promised timescale. Regrettably, Sytner BMW failed to meet this fundamental obligation.

As a Private Hire Taxi Driver, my vehicle is essential for my livelihood. Due to the delays and failure to complete the agreed work as promised, I lost the opportunity to work during the evening of 11 August 2026, resulting in a direct loss of income. This financial loss was entirely foreseeable and arose directly from your service failures.

Furthermore, Sytner BMW provided me with a courtesy vehicle overnight and asked me to return the following day. During these arrangements, I was assured that the Dart Charge fee (£7) incurred would be reimbursed. Despite this assurance, I ultimately had to pay the charge myself. This represents yet another example of commitments being made and subsequently disregarded.

The overall experience caused significant inconvenience, wasted time, unnecessary travel, disruption to my work schedule, financial loss, and considerable frustration. As a paying customer, I am entitled to expect competent service, accurate information, reasonable care and skill, and clear communication. In my view, the service provided fell substantially below the standards that should reasonably be expected from a premium BMW dealership.

I therefore request that Sytner BMW formally investigate this matter and provide an appropriate remedy in recognition of:

The failure to complete the agreed work as scheduled;
The repeated and unacceptable delays;
The inconvenience and disruption caused;
My loss of earnings on 11 August 2026;
The unreimbursed Dart Charge payment of £7; and
The distress and inconvenience resulting from unmet commitments and poor customer service.

I expect a full written response addressing each of the issues raised in this complaint. Should a satisfactory resolution not be achieved, I reserve the right to escalate this matter through Sytner BMW's Head Office complaints procedure and seek advice regarding referral to the appropriate consumer dispute resolution and regulatory bodies.

Friendly and efficient staff and a clean car.

Sean at Harold Wood was very helpful job well done

Nice staff give good service always thanks

I recently took my BMW in for a recall at Sytner BMW and received excellent service throughout. Juliette Hall kept me updated at every stage, making the whole process straightforward and stress-free. She even took the time to make a follow-up call a few days later to ensure everything was as expected. Juliette is a real credit to the team, and I wouldn’t hesitate to recommend Sytner BMW. Thank you!