The service department recently looked at and repaired my Discovery ever so well and super quick. I was offered a loan car and got my car back with a super valet, making the car looking like new aga... See more
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Location
Switch locationMerlin Road Cribbs Causeway Patchway Bristol Avon, BS10 7SR Bristol, GB
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Absolutely fabulous service today at cribbs causeway.We arrived on our trip to Center parks Longleat last night to find our boot was jammed so had no access to our luggage and more importantly some m... See more
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The receptionist was warm and welcoming and we were offered refreshments - lovely hot coffee on a freezing cold day. Emma, who booked our car in, was also welcoming and explained the process to us. Em... See more
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If the amount of time taken for your Tanya Heath, Client Support Manager,to respond to my Trustpilot comments is anything to go by ( ie.9th Nov to 31st Jan), then by the time I am given any mutually... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Merlin Road Cribbs Causeway Patchway Bristol Avon, BS10 7SR, Bristol, United Kingdom
- 0117 975 5200
4.2
Great
536 reviews
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Perfect experience
After weeks of searching for the perfect XE and dealing with rude salesmen at multiple non main dealers across the country it was an absolute breath of fresh air to come to Jaguar at cribbs causeway. I was helped by Rhyan Khan (Ray) and George Lippe who were knowledgeable, kind, polite, helpful and could not do enough for me. At first it was quite intimidating for me to go to the main dealer full of brand new 100K cars on the lot with my smaller 15K budget. But the guys did not make me feel less than, didn’t make me feel like I was wasting their time or inconveniencing their day which is what I found at other dealers. Instead they were understanding and really put me at ease. From the second I was in the door it had a very relaxing atmosphere, all staff were kind and helpful. The whole experience has been the polar opposite to what I’ve experienced at other dealers and this kind of lovely treatment is what will keep me coming back time and time again. Had a sensor blip whilst driving but when I rang Ray feeling concerned/anxious he talked me through everything and is sorting it for me asap. I now feel I have a safe and reliable jaguar and if I ever had any issues I know I’d be in safe hands at the cribbs causeway branch especially with the jaguar warranty in place. I can not thank you all enough for making my experience with you so stress free, smooth and all round fantastic. Absolutely in love with my pristine XE and I’m so glad I went main dealer, more expensive but worth every penny for the peace of mind and quality of car and experience. Rhyan and George have made it an unforgettable experience for all the right reasons and I will be back in the future. Thank you guys.
October 22, 2025
Unprompted review
Thank you, Dillan
We warmed to Dillan straight away. It was as though we were talking to a member of our family who had our interests at heart. Not only did he inspire us about the car we were buying, but he advised us about the practicalities of the purchase and the options available. He is a great asset to Sytner. Thank you!
October 21, 2025
Unprompted review
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The cost of a service is crazy
The cost of a service is crazy. £620 for a couple of hours work. Feels like customers being taken advantage of. Everyone at the showroom was nice enough.
October 18, 2025
Reply from Sytner Group - Sytner Jaguar Bristol
Dear Andrew, Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not satisfied with the cost of your recent service at Sytner Jaguar Bristol. We understand that it may seem high, but we assure you that our prices are in line with industry standards and reflect the quality of service we provide. We would like to apologise if you felt like you were being taken advantage of. Our aim is to always provide transparent and fair pricing to our customers. We are glad to hear that you found our staff to be nice during your visit. If you have any further concerns, we would like to invite you to contact our Head of Business, Gary Slater, at garyslater@sytner.co.uk. We value your feedback and would appreciate the opportunity to address any issues you may have. Best regards Eleanor Harriss, Dealership Administrator
Great service provided a loan car big…
Great service provided a loan car big thank you to Emily service manager at Jaguar /Landrover cribbs Bristol
October 9, 2025
Unprompted review
Reply from Sytner Group - Sytner Jaguar Bristol
Good Morning Luciano, Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you had a great experience at Sytner Jaguar Bristol. Our team, especially Emily takes great pride in providing an exceptional service to our customers. We are glad that you were able to make use of our loan car service and we hope it made your visit more convenient and we look forward to welcoming you back in the future. Kind regards Eleanor Harriss, Dealership Administrator
Great Service but poor communication…
My Service and MOT was handled by Callum who did a thoroughly professional job, keeping me informed throughout the day. However there was poor communication between the booking and service departments which resulted in a new rear light unit being ordered instead of a headlight.
September 23, 2025
Reply from Sytner Group - Sytner Jaguar Bristol
Dear Mr Andrews, Thank you for taking the time to leave a review for Sytner Jaguar Bristol. We are pleased to hear that Callum provided you with a professional service and kept you informed throughout the day. However, we apologise for the miscommunication between our booking and service departments which resulted in the wrong part being ordered. We understand the inconvenience this may have caused and we will ensure that our communication processes are improved to avoid such errors in the future. Thank you for bringing this to our attention. Best regards Eleanor Harriss, Dealership Administrator
kept up to date throughout the day of…
kept up to date throughout the day of the progress of the service.
October 1, 2025
Reply from Sytner Group - Sytner Jaguar Bristol
Good Morning Mrs Perkins, Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you were kept informed throughout the day about the progress of your service. At Sytner Jaguar Bristol, we strive to provide our customers with the best possible experience, and we are glad to hear that we were able to meet your expectations. We appreciate your support and look forward to serving you again in the future. Kind regards Eleanor Harriss, Dealership Administrator
Bristol Range Rover …
Picked up my new Range Rover from Bristol Dealership. Dealt with Harvey who was fantastic 10/10, nothing was too much trouble and was very professional at all times. Also George on the finance got me a very good deal . Extremely happy with the vehicle and these two guys, a credit to the industry !!
September 26, 2025
Unprompted review
Reply from Sytner Group - Sytner Jaguar Bristol
Good Afternoon Simon, Thank you for taking the time to leave such a glowing review. We are delighted to hear that you had a fantastic experience at our Sytner Jaguar Bristol dealership. It's wonderful to know that Harvey provided you with an exceptional service and that George was able to secure a great deal for you. We are proud to have them as part of our team and we will be sure to pass on your kind words. We hope you enjoy your new Range Rover and we look forward to welcoming you back in the future. Kind regards Eleanor Harriss, Dealership Administrator
Great service
Great service, Emily looked after and went out of her way to help and all staff are polite
September 25, 2025
Reply from Sytner Group - Sytner Jaguar Bristol
Good Morning Andrew, Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you had a great experience at Sytner Jaguar Bristol. Our team takes pride in providing an exceptional service, and we are glad that Emily went above and beyond to assist you. We will make sure to pass on your kind words to her and the rest of our polite staff and we hope to see you again in the future. Kind regards Eleanor Harriss, Dealership Administrator
I am very happy once the repair work…
I am very happy once the repair work has been carried out. Getting an appointment is quite a challenged. Our car battery was not working and the earliest appointment was over six weeks away and when the vehicle went in it took over three weeks to repair.
Being without a car for this period was vert unfortunate. I was happy with our MOT.
September 23, 2025
Reply from Sytner Group - Sytner Jaguar Bristol
Good Morning Nigel, Thank you for your feedback for Sytner Jaguar Bristol. We apologise for the inconvenience caused by the delay in getting an appointment and the repair time for your car. We understand how frustrating it can be to be without a vehicle for an extended period. We will take your comments into consideration and work towards improving our appointment availability and repair time. We are glad to hear that you were satisfied with your MOT and we hope to provide you with a better experience in the future. Warm regards Eleanor Harriss, Dealership Administrator
Brilliant service from the sales person…
Brilliant service from the sales person and staff. Wonderful experience purchasing a Jaguar FPace with a high level of personal service.
September 19, 2025
Reply from Sytner Group - Sytner Jaguar Bristol
Good Afternoon Geraldine and hank you for your glowing review. We are delighted to hear that you had a wonderful experience purchasing your Jaguar F Pace at Sytner Jaguar Bristol. Our team takes great pride in providing a high level of personal service to all our customers. We are pleased that our salesperson and staff were able to assist you in finding the perfect vehicle and we hope you enjoy your new car. Kind regards Tanya Heath, Client Support Manager
Always excellent service
Always excellent service, very professional and courteous. Thank you to Tom who did my MOT very swiftly and Sophie for her friendly manner, keeping me fully informed throughout.
September 11, 2025
Reply from Sytner Group - Sytner Jaguar Bristol
Good Morning Fiona, Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you consistently receive an excellent service from our team at Sytner Jaguar Bristol. Our staff, especially Tom and Sophie take great pride in providing a professional and courteous service to all our customers. We appreciate your kind words and look forward to continuing to exceed your expectations in the future. Kind regards Tanya Heath, Client Support Manager
They were very accommodating to my time…
They were very accommodating to my time schedule, everything was slick and done well. I was updated throughout. I'm very pleased.
September 9, 2025
Reply from Sytner Group - Sytner Jaguar Bristol
Good Afternoon and thank you for taking the time to leave us a 5-star review. We are delighted to hear that our team at Sytner Jaguar Bristol were able to accommodate your schedule and provide a slick and efficient service. We pride ourselves on keeping our customers updated throughout the process, and we are pleased to know that you were satisfied with our communication and we hope to see you again in the future. Kind regards Tanya Heath, Client Support Manager
Reply from Sytner Group - Sytner Jaguar Bristol
Good Morning Richard, Thank you for your kind words. We are delighted to hear that you had a great experience at Sytner Jaguar Bristol. Our team takes pride in providing an exceptional service and understanding our customers' needs. We are glad that our Reception and staff were able to meet your expectations. It is an honour to have earned your 5-star rating and we look forward to welcoming you back in the future. Kind regards Tanya Heath, Client Support Manager
E Pace purchase…
Kieran and Lewis were kind friendly and professional when helping us through the process of buying our E Pace .They answered all our questions and were great to do business with really lovely people .We met Ray upon collection of the car and he was so helpful and understanding as on our journey down we had a tyre blow out on the motorway .Your staff were brilliant and concerned for our well fair .
We would highly recommend the Sytner Bristol to everyone staff from reception to sales staff were brilliant .
Thank you Kieran Lewis and Ray for all your help
July 23, 2025
Reply from Sytner Group - Sytner Jaguar Bristol
Good Afternoon Deborah, Thank you for your kind words. We are delighted to hear that Kieran, Lewis and Ray provided you with a positive and professional experience at Sytner Jaguar Bristol. Our team takes great pride in delivering an exceptional customer service and we are glad to hear that they were able to answer all your questions and assist you with your purchase. We appreciate your recommendation and look forward to welcoming you back in the future. Kind regards Tanya Heath, Client Support Manager
i-Pace service highlighted bodywork repairs
Had a first “service” on my I-Pace, completed efficiently. Bodyshop contacted me after this to point out a couple of chips, with a quote to fix. I had to point out these were advised to them and “fixed” when I bought the car. Fair play to Sytner they have since repaired these chips at their own expense.
May 20, 2025
Reply from Sytner Group - Sytner Jaguar Bristol
Good Afternoon Ian, Thank you for taking the time to leave us a review for Sytner Jaguar Bristol. We are glad to hear that your first service for your I-Pace was completed efficiently. We apologise for any inconvenience caused by the chips that were found during the service. We always strive to provide the best service possible and we are glad that we were able to rectify the issue at our own expense. We appreciate your feedback and we hope to see you again in the future. Kind regards Tanya Heath, Client Support Manager
Fell short on this occasion
Generally speaking the service on the car was good, but meeting the needs of the customer leaves something to be desired.
June 5, 2025
Reply from Sytner Group - Sytner Jaguar Bristol
Dear Mr Uttley, Thank you for taking the time to leave a review for Sytner Jaguar Bristol. We are glad to hear that you were satisfied with the service on your car. However, we are disappointed to learn that we did not meet your expectations in terms of customer needs. We would like to apologise for any inconvenience this may have caused. We take customer satisfaction very seriously and we would like to invite you to contact Charlotte Diadoo, Aftersales Manager at charlottediadoo2@sytner.co.uk to discuss your concerns further. Kind regards Tanya Heath, Client Support Manager
Courteous
Courteous, knowledgeable and friendly staff. Service and MOT carried out efficiently and within the timeframe given.
June 9, 2025
Reply from Sytner Group - Sytner Jaguar Bristol
Good Afternoon Mr Leigh, Thank you for taking the time to leave us a 5-star review. We are delighted to hear that our team at Sytner Jaguar Bristol provided you with a courteous, knowledgeable and friendly service during your recent visit for a Service and MOT. Our goal is to always ensure that our customers have a positive experience and we are pleased to hear that we were able to meet your expectations. We appreciate your feedback and look forward to welcoming you back in the future. Warm regards Tanya Heath, Client Support Manager
A Warning to Prospective Jaguar/Land…
A Warning to Prospective Jaguar/Land Rover Owners: My Experience with Synter Car Dealer in Bristol. This review is for anyone considering purchasing a Jaguar or Land Rover vehicle, or for existing owners in need of service, particularly from a dealership like Synter. My recent experiences have highlighted a concerning level of customer service and operational inefficiencies that I believe prospective buyers should be aware of.
Unacceptable Waiting Times for Service
Last year, when I tried to book a service for my Jaguar XF, I was informed of a two-month waiting period for an appointment. This was already a red flag, but my recent experience on June 4th 2025 has cemented my concern. With multiple critical warning lights illuminating my dashboard (six different warnings in total!), I contacted Synter again. To my astonishment, the earliest appointment they could offer was July 30th – nearly two months away!
It is absolutely baffling how a customer is expected to drive a car with numerous critical dashboard warnings for such an extended period. This poses a significant safety risk and leaves owners in an impossible situation.
Exorbitant Diagnostic Fees and Questionable Practices
Adding to the frustration, Synter quoted a diagnostic fee of £222 for each individual warning light diagnosis, in addition to labour and parts. This pricing structure seems designed to penalise owners for their car's inherent issues, making essential diagnostics prohibitively expensive, especially when multiple warnings appear. From the reviews in Jaguar forum I learnt that this problem is inherent with any Jaguar/Land rovers and should be prepared to sort this issue every now and then if you own this car.
During my calls, the staff inquired about my vehicle's warranty and insurance status. This led me to question if customers are being "profiled" based on whether their vehicle is still under an official warranty. It appears that once a car is out of warranty or not covered by their insurance, the dealership's willingness or ability to promptly accommodate service requests significantly diminishes. This gives the impression that they are not interested in retaining customers once the initial warranty period has expired.
A Call for Preparation and Consideration of Alternatives
How can anyone maintain a vehicle effectively or ensure road safety if they have to wait two months to even get an initial diagnosis, let alone a repair? This level of service is simply ridiculous and makes owning a Jaguar/Land Rover a potentially nightmare experience once issues arise.
I strongly urge anyone planning to buy a Jaguar or Land Rover to prepare themselves for these potentially lengthy waits and high costs. In today's automotive market, there are numerous other options available that offer reliable vehicles and, more importantly, efficient and customer-focused after-sales service.
Save your time and money; consider other car dealers and manufacturers who truly value their customers and their safety.
June 4, 2025
Unprompted review
Reply from Sytner Group - Sytner Jaguar Bristol
Dear Sankar Krishnamoorthy, Thank you for taking the time to share your experience with Sytner Jaguar Bristol. We are deeply sorry to hear about your experience, we understand your concerns and would like to assure you that we take all customer feedback seriously. We would like to invite you to contact our Charlotte Diadoo, Aftersales Manager at charlottediadoo2@sytner.co.uk to discuss your experience further. We value your feedback and would appreciate the opportunity to address your concerns and improve our services. We apologise for any inconvenience caused and assure you that we are committed to providing an efficient and customer-focused aftersales service. We hope to have the chance to regain your trust and provide you with a positive experience in the future. Thank you for bringing this matter to our attention. Kind regards Tanya Heath, Client Support Manager
Thoroughly looked after by the team at Sytner.
The team at Sytner Cribbs have been fantastic. Nick Doe was incredibly helpful and has excellent knowledge of all the vehicles. Nothing was too much trouble for Nick and he found us the dream car. Would definitely return for our next vehicle through Nick. The entire process of the purchase of the vehicle was competently overseen by new car sales manager John Bright who kept us informed throughout.
The handover by Andrew was thorough and professional and the handover room made you feel you were purchasing something special.
All the staff were friendly, knowledgeable and a pleasure to deal with.
June 7, 2025
Unprompted review
Reply from Sytner Group - Sytner Jaguar Bristol
Good Morning Charlotte, Thank you for your glowing review. We are delighted to hear that our team at Sytner Jaguar Bristol provided you with an exceptional service. It is our goal to ensure that every customer has a positive experience, and we are thrilled that Nick, John and Andrew were able to make your car buying process smooth and enjoyable. We take pride in our knowledgeable and friendly staff, and we are honoured to have earned your trust and loyalty. Kind regards Tanya Heath, Client Support Manager
Very poor after sales experience
I bought a used Jaguar. Buying experience was good but I had an immediate issue driving home on the car and the experience was awful from then on. My last few emails were ignored. I tried calling, couldnt get through. Issue I reported in March remains unresolved and I havent heard anything from them in weeks.
March 24, 2025
Unprompted review
Reply from Sytner Group - Sytner Jaguar Bristol
Good Morning, We are sorry to hear about your disappointing experience with us Sytner JLR Bristol. From your feedback we'd like apologise for any inconvenience caused and, we would like to assure you that this is not the level of service we strive to provide. We take all customer feedback seriously and we are disappointed to hear that your issue remains unresolved. We would like to invite you to contact our David Barrett, Head of Sales at DavidBarrett@sytner.co.uk so we can address your concerns and find a resolution. We value your business and we hope to have the opportunity to make things right. Sincerely Tanya Heath, Client Support Manager
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