This is the gold standard of customer service. All members of staff (reception, body shop and hospitality - especially Angela and Rebecca) were friendly and extremely helpful. The “waiting room” is... See more
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Location
Switch location42 Hanworth Road, TW16 5LN Sunbury-on-Thames, Surrey, England, GB
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Rebecca, Angela and Karen were fantastic during my car repair. Taken care of by them and the car was given a complimentary wash too. Great service as usual.
Company replied
Drive thru check was good , nice n easy and straight forward. While waiting for vehicle to be done. Was taken care of by Angela Rebecca who provided me when coffee and biscuits. All in all good servi... See more
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Back at SW London JLR after a brief period of absence. Greeted by Rebecca who immediately dealt with my query and provided hot drinks and biscuits. Small gestures go a long way. Thanks team!
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
42 Hanworth Road, TW16 5LN, Sunbury-on-Thames, Surrey, England, United Kingdom
- 020 8398 4222
4.7
Excellent
837 reviews
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Everyone kept me informed and the…
Everyone kept me informed and the reception ladies provided great refreshments.
September 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar South West London
Dear Mr Gostling, Thank you very much for your kind words. We are delighted to hear that our team kept you well informed throughout your visit and that you enjoyed the refreshments provided by our reception staff. It is always our aim to create a welcoming and comfortable environment for all our customers. Your positive feedback is greatly appreciated, and we hope to have the pleasure of assisting you again in the future. Warm regards, Ellie Bridgman, Client Experience Manager, Sytner JLR Southwest London.
Amazing customer service
Amazing customer service. Especially, I would like to say thank you to Carisma and Tasmina:) I would say 10/10
September 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar South West London
Dear Victoria, Thank you ever so much for your wonderful 5-star review. We are absolutely delighted to hear that Carisma and Tasmina provided you with outstanding customer service. Your kind words and perfect rating of 10/10 truly mean a great deal to all of us here at Sytner Jaguar South West London. It’s always a pleasure to receive such positive feedback, and we sincerely appreciate you taking the time to share your experience. We look forward to welcoming you again in the future. Warm regards, Ellie Bridgman, Client Experience Manager, Sytner JLR Southwest London.
This is the gold standard of customer service
This is the gold standard of customer service. All members of staff (reception, body shop and hospitality - especially Angela and Rebecca) were friendly and extremely helpful. The “waiting room” is stylish, comfortable and has everything you need to work whilst you wait. Turns car servicing into a pleasurable experience!
September 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar South West London
Dear W, Thank you ever so much for your kind and thoughtful review. We are delighted to hear that Angela, Rebecca, and the entire team provided you with such a welcoming and helpful experience. It is wonderful to know that our stylish waiting area met your needs and made your visit enjoyable. Your compliments truly mean a lot to us, and we are thrilled to have turned your car servicing into a pleasurable occasion. We look forward to welcoming you back in the future. Warm regards, Ellie Bridgman, Client Experience Manager, Sytner JLR Southwest London.
Reply from Sytner Group - Sytner Jaguar South West London
Thank you very much, Andy, for your wonderful 5-star review. We are absolutely thrilled to hear that Rebecca provided such an exceptional experience for you. It is always our aim to offer the highest level of service, and it’s truly rewarding to know when our team members like Rebecca go above and beyond. Your kind words mean a great deal to us and we will be sure to pass them on. We look forward to welcoming you again in the future. Warm regards, Ellie Bridgman, Client Experience Manager, Sytner JLR Southwest London.
Greeted with a smile by Angela and…
Greeted with a smile by Angela and Rebecca
September 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar South West London
Dear Callum, Thank you ever so much for your kind words. We’re delighted to hear that Angela and Rebecca gave you such a warm and welcoming greeting. It’s always our aim to ensure every visitor feels valued and comfortable from the moment they arrive. Your positive feedback truly honours our team and encourages us to maintain the highest standards. We very much appreciate you taking the time to share your experience and hope to see you again at Sytner Jaguar South West London. Warm regards, Ellie Bridgman, Client Experience Manager, Sytner JLR Southwest London.
Rebecca, Angela & Karen
Rebecca, Angela and Karen were fantastic during my car repair. Taken care of by them and the car was given a complimentary wash too. Great service as usual.
September 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar South West London
Dear Jasprit, Thank you ever so much for your kind words. We’re delighted to hear that Rebecca, Angela and Karen provided fantastic service during your car repair. It’s wonderful to know you felt well looked after and that the complimentary wash was appreciated. Your continued support means a great deal to us, and we are thrilled to have met your expectations once again. We look forward to welcoming you back to Sytner Jaguar South West London in the near future. Best wishes, Ellie Bridgman, Client Experience Manager, Sytner JLR Southwest London.
Customer survice is excellent
Customer survice is excellent . Always customers valued and supported . Angela did great job today .
September 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar South West London
Dear Sirajali, thank you very much for your kind words and the wonderful 5-star review. We are thrilled to hear that you felt valued and supported throughout your experience with us. Angela will be delighted to know her efforts made a positive impression today. Providing excellent customer service is something we take great pride in, and your feedback truly means a lot. We look forward to welcoming you back to Sytner Jaguar South West London in the future. Ellie Bridgman, Client Experience Manager, Sytner JLR Southwest London.
Rebecca and Angela were brilliant at…
Rebecca and Angela were brilliant at the reception desk,
September 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar South West London
Dear Goverdhan, Thank you ever so much for your kind words about Rebecca and Angela at the reception desk. We are delighted to hear they provided brilliant service and made your experience a positive one. Your feedback means a great deal to the entire team at Sytner Jaguar South West London, and it is wonderful to know that our staff’s dedication and friendliness have been appreciated. We look forward to welcoming you back in the future. Best wishes, Ellie Bridgman, Client Experience Manager, Sytner JLR Southwest London.
Reply from Sytner Group - Sytner Jaguar South West London
Dear Simon, thank you very much for your kind words. We are thrilled to hear that Angela made such a positive impression and that your experience with us was so enjoyable. It is always our aim to provide exceptional service and it’s wonderful to know that Angela was an absolute delight throughout. Your feedback means a great deal to the entire team here at Sytner Jaguar South West London. We look forward to welcoming you back in the future. Best regards, Ellie Bridgman, Client Experience Manager, Sytner JLR Southwest London.
Rebecca & Katie at reception were…
Rebecca & Katie at reception were absolutely amazing. Very professional & polite. Dealt with my enquiry straight away. Excellent service
September 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar South West London
Dear Moustafa, Thank you ever so much for your fantastic review. We’re delighted to hear that Rebecca and Katie at reception provided such a professional and polite service, promptly addressing your enquiry. It’s wonderful to know that your experience with Sytner Jaguar South West London was so positive. Your kind words truly mean a lot to the team. We look forward to welcoming you again in the future and continuing to provide excellent service. Best regards, Ellie Bridgman, Client Experience Manager, Sytner JLR Southwest London.
Every time great experience with JLR…
Every time great experience with JLR sytner … thank you CARISMA
September 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar South West London
Dear C, Thank you ever so much for your kind words and for taking the time to share your positive experience with JLR Sytner South West London. We’re delighted to hear that Carisma has provided you with consistently great service. It is always our aim to offer a welcoming and professional environment for all our customers. Your continued support means a great deal to us, and we look forward to assisting you again in the future. Best regards, Ellie Bridgman, Client Experience Manager, Sytner JLR Southwest London.
Back at SW London JLR after a brief…
Back at SW London JLR after a brief period of absence. Greeted by Rebecca who immediately dealt with my query and provided hot drinks and biscuits. Small gestures go a long way. Thanks team!
September 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar South West London
Dear Phil, Thank you ever so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Rebecca and the team looked after you so well and that those little touches, like hot drinks and biscuits, made a difference. It’s always our pleasure to provide a warm and welcoming environment. We truly appreciate your continued support and look forward to welcoming you back to Sytner Jaguar South West London in the near future. Best regards, Ellie Bridgman, Client Experience Manager, Sytner JLR Southwest London.
Angela and Rebecca were very friendly…
Angela and Rebecca were very friendly and kept the coffee and biscuits coming
September 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar South West London
Dear Lee, Thank you ever so much for your kind words. We are delighted to hear that Angela and Rebecca made you feel so welcome and that you enjoyed the coffee and biscuits during your visit. It’s always our aim to provide a warm and comfortable experience for everyone, and your lovely feedback really brightens our day. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Jaguar South West London in the future. Best wishes, Ellie Bridgman, Client Experience Manager, Sytner JLR Southwest London.
Drive thru check was good
Drive thru check was good , nice n easy and straight forward.
While waiting for vehicle to be done. Was taken care of by Angela Rebecca who provided me when coffee and biscuits. All in all good service and warm welcome. Oh not forgotten girl at drive thru reception was also good.
September 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar South West London
Dear David, thank you very much for your kind words. We’re delighted to hear that the drive-thru check was straightforward and that Angela Rebecca provided you with excellent care during your wait. It’s wonderful to know you felt warmly welcomed and appreciated the attentiveness of our team, including the drive-thru reception. Your positive feedback means a great deal to us, and we’re pleased to have made your experience a pleasant one. We look forward to welcoming you back again soon. Best Wishes Ellie Bridgman, Client Experience Manager, Sytner JLR Southwest London.
Angela and Rebecca are going the extra…
Angela and Rebecca are going the extra mile
Great customer service
September 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar South West London
Dear Petrica Claudiu Gherghe, Thank you very much for your wonderful 5-star review. We are delighted to hear that Angela and Rebecca provided such excellent customer service and went the extra mile to ensure your experience was positive. Your kind words are truly appreciated and serve as great encouragement to the whole team here at Sytner Jaguar South West London. We look forward to welcoming you back in the future. Best wishes, Ellie Bridgman, Client Experience Manager, Sytner JLR Southwest London.
Very good service always made to feel…
Very good service always made to feel welcome thank you Rebecca and Angela
September 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar South West London
Dear Darren, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you always feel welcome at Sytner Jaguar South West London. Rebecca and Angela will be thrilled to know their efforts have been appreciated. It is our pleasure to provide you with excellent service, and we look forward to welcoming you back again soon. Your support means a great deal to us. Kind regards, Ellie Bridgman, Client Experience Manager, Sytner JLR Southwest London.
Jaguar I-Pace breakdown…
I have had a breakdown rendering the car undrivable. It was taken to the garage in Sunbury but it took 6 weeks stuck on a backlog before the problem was even diagnosed. No courtesy car was offered during this lengthy period as they stated that they needed to identify the problem before offering the said courtesy vehicle, meaning I occured significant expenditure in car rental during this period. This is subject now to a formal complaint. It also took 2 weeks to allocate the vehicle to a service rep, and whilst she has been helpful, and the complaint isn't directed at her, trying to get through on the phone was nigh on impossible.
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar South West London
Dear Mr Allen, We sincerely apologise for the distress and inconvenience caused by the delay in diagnosing your vehicle’s issue and the lack of a courtesy car during this period. We fully appreciate how frustrating it must have been, particularly with the difficulty you experienced in contacting us. Please get in touch with our Client Experience Manager, Ellie Bridgman, elliebridgman@sytner.co.uk, Kind regards, Sytner Jaguar South West London.
I was greeted by Daisy at the service…
I was greeted by Daisy at the service desk, she called me by name ( having watched me park and check my registration number) which is always a good start! She was very pleasant, well spoken, nicely presented and came across calm and informative. She was aware of my booking and despite saying it could take 2/3 hours for my recall work she said she would do her best to speed it through as I was waiting. All work completed in under 2 hours and comprehensive feedback given on my newly washed Defender! There are some issues with the wheel arches not staying in place correctly and she said that Gary from the body shop would be in touch today. He caught me as I got in the car to drive off and he took pictures of the arches and reassured me he would be in touch as soon as the workshop has space. Again very helpful, polite and gave me confidence that our super expensive ( but lovely) Defender is in good hands at Sytner Jaguar South West London. Thank you to the team
September 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar South West London
Thank you very much for your kind and detailed feedback. We are delighted to hear that Daisy and Gary provided you with attentive and reassuring service, and that your Defender was well looked after. It’s wonderful to know that the team’s efforts to keep you informed and comfortable during your visit made a positive impression. Your confidence in Sytner Jaguar South West London means a great deal to us. We truly appreciate your continued trust and support. Best wishes, Ellie Bridgman, Client Experience Manager, Sytner JLR Southwest London.
Very welcoming and felt looked after :)…
Very welcoming and felt looked after :) thank you Mimi and Carisma
September 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar South West London
Dear David, Thank you ever so much for your kind words. We’re absolutely delighted to hear that you felt so welcome and well looked after by Mimi and Carisma. It’s always our aim to provide a warm and personalised experience for every customer. Your appreciation means a great deal to the entire team here at Sytner Jaguar South West London. We hope to have the pleasure of assisting you again in the future. Best wishes, Ellie Bridgman, Client Experience Manager, Sytner JLR Southwest London.
I was greeted warmly by Rebecca and…
I was greeted warmly by Rebecca and Angela. I had come to collect a part and was dealt swiftly and with courtesy. Was made a coffee by them and they as in and out in super quick time.
September 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar South West London
Dear David, Thank you very much for your kind words. We’re delighted to hear that Rebecca and Angela provided you with a warm welcome and swift, courteous service during your visit. It’s wonderful to know you enjoyed the coffee and that your experience was quick and efficient. Your feedback means a great deal to us, and we’re grateful you took the time to share it. We look forward to assisting you again in the future. Best wishes, Ellie Bridgman, Client Experience Manager, Sytner JLR Southwest London.
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