The was in for a double recall, a whole disrupted day with miles added on the car. Asked for loan car, not told about XS insurance cover charge until returned the car. If notified in advance it gives... See more
Company replied
Location
Switch locationSwan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD Northampton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Honestly Northampton JLR dealership has transformed from truly the worst Car Dealership experiences I ever had in my life 4 years ago, to the best experience. What a turnaround. I have had a need to v... See more
Company replied
Our visit to this garage was to fix a faulty sensor in an Evoque. The service was excellent, all sorted through the Land Rover warranty, they did everything for us and kept us informed throughout. R... See more
Great knowledge of the car we wanted, the options available and follow through from agreed sale to collection. Lester was always available to answer and deal with our queries.
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Swan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD, Northampton, United Kingdom
- 01604 547700
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Works not completed in full
Works not completed in full. I was not told. Only noticed upon leaving.
August 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Northampton
Dear Reenie, Thank you for sharing your feedback. We apologise for any inconvenience caused by the works not being completed in full and for the lack of communication regarding this. It is certainly not the experience we aim to provide. If you could please email me to allow me to look into this further for you. My email address is: nicolabradshaw@sytner.co.uk Kind Regards, Nicola Bradshaw, Client Relations Manager.
Poor customer service
The was in for a double recall, a whole disrupted day with miles added on the car. Asked for loan car, not told about XS insurance cover charge until returned the car. If notified in advance it gives customer opportunity to sort their own cover. On pick up screen language had changed to Arabic, surely you would check the car after the work? Finally, I left an expensive hoodie in the loan car, I emailed early following morning, nobody bothered to call back or check for me, despite a phone call later. Again no response to an email following day. After 2 working days i eventually spoke to our service person. Told me she was too busy to check before, then went to check and hoodie was not there. Very off hand, finished call by saying "no issue" then cut me off.
August 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Northampton
Dear Peter, We sincerely apologise for the inconvenience you experienced during your visit, especially regarding the unexpected insurance charge. It is always our aim to be transparent with the charge before visits. We appreciate your feedback about the lack of communication regarding your lost property enquiry. I do know personally that an intense search was completed looking for the hoodie left in the vehicle but unfortunately this could not be located. Your comments are taken seriously, and we regret that your experience did not meet the high standards we strive for. Thank you for bringing these matters to our attention. Kind regards, Nicola Bradshaw, Client Relations Manager.
New Vehicle Purchase
Fantastic service throughout, good communication, responsive and knowledgable. Would certainly return.
August 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Northampton
Dear Geraldine, Thank you so much for your wonderful review. We are delighted to hear that you found our service fantastic and our team both responsive and knowledgeable. It is always our aim to provide clear communication and a positive experience for every customer. Your kind words mean a great deal to us, and we would be absolutely thrilled to welcome you back in the future. Wishing you all the very best until then. Kind regards, Nicola Bradshaw, Client Relations Manager.
Adam our technician was fantastic
Adam our technician was fantastic, sorting the issue straight away and explaining everything to us, top man and great service
August 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Northampton
Dear Andrew, Thank you very much for your kind words and taking the time to share your experience. We’re delighted to hear that Adam provided such excellent service, resolving the issue promptly and explaining everything clearly. It’s always rewarding to know our team’s efforts are appreciated. Your positive feedback means a great deal to us, and we hope to continue delivering the same high standard whenever you visit Sytner Land Rover Northampton. Best regards, Nicola Bradshaw, Client Relations Manager.
First rate salesteam
Great knowledge of the car we wanted, the options available and follow through from agreed sale to collection. Lester was always available to answer and deal with our queries.
June 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Northampton
Thank you very much for your kind words and for taking the time to share your positive experience with Lester and the team at Sytner Land Rover Northampton. We are delighted to hear that you found the knowledge and support throughout the purchase process helpful and reassuring. It is always our aim to provide clear communication and excellent service from start to finish. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future. Kind Regards, Client Relations Manager.
Reply from Sytner Group - Sytner Land Rover Northampton
Dear Chris, Thank you ever so much for your kind words and fantastic five-star review. We are delighted to hear that you found our service great and our team very helpful. It is always our aim to provide the highest level of care to all our customers, so your feedback truly means a lot to us. We look forward to welcoming you back to Sytner Land Rover Northampton in the future. Wishing you all the best with your vehicle. Kind regards, Nicola Bradshaw, Client Relations Manager
Disappointing
This must be the 4th/5th time my vehicle has been in to JLR Northampton to under take removing the engine management light that has been on the vehicle for over 30 months now. To add insult to injury I had to pay 10% towards the warranty claim as I was told the part was not covered as the vehicle was out of warranty.
Firstly the fault has been ongoing for 30 months and not resolved and secondly I have paid for the extra manufactures extended warranty. Again I have done the 105 mile round trip with the vehicle to have the repair undertaken ( load car provided) 5 miles down the road the the engine management light comes back on like the last 5/6 occasions
I would ideally like to talk to the GM on site as I have my other vehicle caught up in the system at JLR Northampton and it’s been there for around 6 weeks awaiting warranty repairs
July 31, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Northampton
Good Morning, We are sorry to learn of your ongoing frustration regarding the recurring engine management light concern and the additional costs you have incurred despite having an extended warranty. Whilst your warranty policy is administered by a third-party provider rather than ourselves, and certain items such as filters are considered wear-and-tear components and therefore excluded from cover, we do appreciate and understand your disappointment. We also recognise the inconvenience caused by repeated visits and significant travel, particularly when a permanent resolution has not yet been achieved. We value your loyalty to JLR Northampton and sincerely regret the frustration and disappointment this situation has caused. Kind regards, Nicola Bradshaw, Client Relations Manager.
Great experience
The customer service from all those I dealt with (especially Steve) was great. Good communication all the way
July 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Northampton
Dear Nick, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the customer service you received, particularly from Steve, was excellent and that communication was clear throughout. It is always our aim to provide a friendly and professional service, and your feedback is greatly appreciated. We look forward to welcoming you back to Sytner Land Rover Northampton in the future. Best regards, Nicola Bradshaw, Client Relations Manager.
Explained what would happen and I did
Explained what would happen and I did. Kept informed. Curtesy car was a little dirty to be honest
July 15, 2026
Unprompted review
Great service
Great service. Completed on time and on budget. I waited whilst work was done and enjoyed coffees and snacks and WiFi throughout. The team there are lovely
July 16, 2026
Unprompted review
Excellent service and very professional
Our visit to this garage was to fix a faulty sensor in an Evoque. The service was excellent, all sorted through the Land Rover warranty, they did everything for us and kept us informed throughout. Rosie is a credit to the dealership and very professional throughout
July 14, 2026
Unprompted review
Kept informed all through the process
Kept informed all through the process , the lady who looked after me was a good and efficient. look after her
July 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Northampton
Good morning Nick, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you felt well informed throughout the process and that the lady who assisted you provided efficient and attentive service. Your feedback is greatly appreciated, and we will be sure to pass on your compliments. It’s always wonderful to know our customers feel valued and well looked after. We hope to welcome you back in the future. Best regards, Nicola Bradshaw, Client Relations Manager.
Sold a bit of a lemon.
Sold a bit of a lemon.
Purchased a £75k Range Rover a few weeks back. The upsold a tracker yet failed to inform it already had a contracted tracker in it. Secondly it ALSO had another tracker fitted, so in the end there were three trackers.
The second tracker I had to get the manufacturer to disable albeit it took a few emails (and CC's) to get anyone at Sytner to answer.
Secondly the software was old, was faulty and wouldn't do OTA updates so I immediately had to take it to a garage to get it looked at - clearly they've done very little inspection of the car.
Thirdly, whilst on pick up the car looked great, as soon as it was washed it was clearly visible that they'd covered an awful lot of scuffs and scracthes which you would assume they'd fix prior to selling the car.
It's not a great experience for a £75k used car.
July 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Northampton
Good morning Dean, We apologise for the disappointing experience you have described with your Range Rover purchase. It is certainly not the standard we aim to uphold, especially for a vehicle of this value. We appreciate your feedback regarding the trackers, software issues, and vehicle condition. Kind regards, Trevor Wale - Head of Business
Just about a 2!
2 because the service advisor was great, but the rest was a 1.
1st visit booked for a recall and some quality issues, after an hour told parts were on back order, and the warranty issues I highlighted were not issues.
I showed the service advisor the door set problems, she agreed it was not right.
I later found there was no problem with the parts on back order either.
2nd visit, had to leave my vehicle, inconvenient as it’s 30mins away, on collection the recall was done, apparently door set done, but it’s as bad, if not worse than before. Other quality issue with 3rd row seat alignment also not resolved.
I’ll be rebooking at another dealer
June 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Northampton
Good morning, thank you for your feedback. We apologise for the inconvenience and disappointment you have experienced with your visits. It is important to us that all concerns are addressed thoroughly and to your satisfaction. We would like to invite you to contact our Client Relations Manager at nicolabradshaw@sytner.co.uk to discuss your experience further. Your feedback is valued, and we hope to better understand and resolve the issues you have raised. Kind Regards, Nicola Bradshaw, Client Relations Manager.
Kelly was absolutely brilliant
Kelly was absolutely brilliant. Really responsive and helped me through the process from start to finish. Met me on arrival, kept me updated throughout and met me on departure. Great service, thank you.
July 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Northampton
Good afternoon Robbie, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you were provided with such brilliant and attentive service throughout your visit. It’s wonderful to know you felt supported from start to finish and appreciated the updates and personal attention. Your feedback means a great deal to us, and we’re grateful for your recommendation. We hope you continue to enjoy your Land Rover and look forward to welcoming you back in the future. Best wishes, Nicola Bradshaw, Client Relations Manager.
Quick turn aroundish
Quick turn around, problem not resolved has to go back in 7 weeks as earliest they could book it in
June 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Northampton
Good morning Tim, thank you for your feedback. We apologise that your issue was not resolved during your visit and understand how frustrating it must be to wait seven weeks for the next appointment. We appreciate your patience and are sorry for any inconvenience caused by the delay in booking, due to the need for a loan vehicle. We do appreciate your frustration. Your comments are important to us, and we hope to provide a more satisfactory experience in the future. Please do not hesitate to get in touch in the meantime if you have any further concerns. Kind Regards, Nicola Bradshaw, Client Relations Manager.
Sytner have got rid of their booking…
Sytner have got rid of their booking centre and the booking process is now very hit and miss. The time between booking and your car going in is very slow. Courtesy cars appear non existent, labour rate is now £252 per hour. Once in the garage the staff are very polite and surroundings are comfortable. Callbacks and updates when your car is in are not to be relied on. Unfortunately my general observation is service is going down hill. Disappointing given the expense of the cars to buy and maintain. I will be trying a different dealership franchise.
March 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Northampton
Good Morning, thank you for sharing your feedback. We apologise that your recent experience did not meet your expectations, particularly regarding the booking process and communication. We appreciate your kind words about our staff and facilities. I would like to invite you to contact me to discuss your concerns further. Your satisfaction is important to us, and we value the opportunity to address any issues you have encountered. Please email me at: nicolabradshaw@sytner.co.uk. Kind Regards, Nicola Bradshaw, Client Relations Manager.
Super helpful and engaged throughout.
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Northampton
Good afternoon Gavin, Thank you very much for your kind words. We are delighted to hear that you found our team super helpful and engaged throughout your experience with us. It is always our aim to provide attentive and supportive service to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Land Rover Northampton. We look forward to welcoming you back in the future. Best wishes, Nicola Bradshaw, Client Relations Manager.
Communication was frequent and helpful.
Communication was frequent and helpful.
June 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Northampton
Good morning Paul, Thank you very much for your kind words. We are delighted to hear that our communication was frequent and helpful throughout your experience with us. At Sytner Land Rover Northampton, we strive to keep our customers well informed and supported at every stage. Your feedback is greatly appreciated and motivates our team to maintain high standards. We hope to have the pleasure of assisting you again in the future. Kind regards, Nicola Bradshaw, Client Relations Manager.
Awesome change
Honestly Northampton JLR dealership has transformed from truly the worst Car Dealership experiences I ever had in my life 4 years ago, to the best experience. What a turnaround. I have had a need to visit 3 times recently for Warrantee work, and Rosie (P) has absolutely amazing at managing the visits and updates etc. Please keep it up guys. Amazing job
June 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Northampton
Good morning Paul, thank you so much for your kind words and for sharing your experience with us. We are delighted to hear that your recent visits have been positive and that Rosie has provided excellent support throughout your warranty work. It means a great deal to us to know we have turned your opinion around and delivered the service you deserve. Your feedback truly motivates the whole team to continue striving for excellence. We very much appreciate your continued trust in Sytner Land Rover Northampton. Kind Regards, Nicola Bradshaw, Client Relations Manager.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.