Sytner Group - Sytner Land Rover Service Centre Ascot Reviews 

Having bought my vehicle from this dealership and having my servicing done by them I booked it in for a manufactures recall.
During this recall another problem occurred and having spoken to the service receptionist and the manager the problem was resolved immediately.
The receptionist was extremely professional and polite, the manager dealt with the problem promptly and professionally.
Would definitely recommend this dealership.

Really professional and friendly staff.
They always go further than you'd expect

Excellent service from the Wakefield team, I’m glad Wakefield remains and the same team are still around. Always reliable and very friendly, and importantly they know what they’re doing!

Easy to book and really easy process from start to finish

Excellent service only fault is having to ring through was a bit of pain . Phone number should be given when car dropped off.

Easy booking in over the phone,great service as usual and lovely to see some of the staff from the old dealership who have always been friendly, and kept me informed through out the time my vehicle was there, did get a bit lost going into the wrong side of the garage as i was looking for a reception desk which the new garage doesnt have but great service on the car and will continue to have my vehicle serviced with you

Great friendly communication with Talia at the service centre . Great courtesy car too 😁👍🏻

Check in and retrieval staff excellent
Job completed with bonus of cleaned car

The tyre fitter at Sytner Wakefield is part of a great team, and provides an absolutely excellent service. Thanks again.

Very good Team and well organised throughout
Done three of my cars back to back no problem whats so ever. A shame you closed the branch in wakefield. Land rover have lost a customer in me with moving everything to Huddersfield.
Very happy the service centre is back. Bring new car sales back and will be happy and so will a lot of your old customers.

Garage has just refused to carry out maintenance work on my car. Tried to fob me off and send me to another site which is half an hour away.

I am a serial victim of terrible Land Rover service. However, Sytner were fantastic. Reception staff found me a quick booking slot (within 4 days), service staff friendly and informative. I waited while they carried out the work. The reception area is nice, clean and the WiFi is fast. Well done Sytner I will be back!!

Had my defender serviced here today.. efficiently booked in and uber provided at landrovers expense to take me home and also pick up to collect my car.. excellent customer service and kept fully update throughout the day by the service manager Rosie ..
would highly recommended Sytner Ascot a far more professional approach then other LR garages I have used previously

Update 26th June.

Finally had my car back today, all good, as i was leaving the service assistant was very polite, said that the MD would like to speak to me, i said sure, he came out of his office, he greeted me, he said wanted a word, instead of inviting me to his office to talk to me, he said lets go outside, i was horrified that he took me outside to talk, i am not going to go into detail with what he said, but i wasn't impressed, business's without customers go under, i have been going to Sytner for years, when they were in Ascot, i will never take my car to Sytner for a service again, i will never buy any car from Sytner ever. i have had few from them over the years

Sytner Service Land Rover Bracknell.. They have had my car for a week, under warranty, no one has called for 2 days, no update, i called today again 10th time finally spoke a guy, only to be told waiting for a gasket, coming from over seas, they have no courtesy cars, i was furious with the guy i spoke to, he told me not to speak to him in that tone... i told him to man up... he put the phone down, disgraceful staff member, should be sacked, this will be my last Range rover, crap these new ones are £179k 2 years old, and 10 days in the garage, still there, stay away from Ranger Rovers.

We put our car in as there was a “check engine” light on. When we were speaking to the person booking us I. They asked if there was anything else? We said we thought there was a service due in a couple of months may as well do that when it was in. Heard nothing until got a
Message saying car ready but when we got in the car the check oil light was still on. The conversation with the lady who said she was the service manager was the rudest I have ever experienced. I have been taking my car there for years and this is the first time anything like this has ever happened. Hayley or Kayley was downright rude and apparently was making faces the whole time she was talking with us on the phone yelling at my family member who was in the dealership that we were disgusting!! Whether we were right or wrong this is no way to talk about customers in front of other customers . Also what reputable garage would do a service and say car was good to go with the check engine light still on? She was one of the rudest people I have ever come across and whilst she is there will never take my car there again

Despite being the only customer In their service reception, I'm not sure whether it was the 10 minutes I sat there not being attended to or being ignored by seven different people that was more annoying, Subsequently, actually left without picking up my vehicle I was that cheesed off! Thank goodness I don't run my business like that!

Had an problem with Land Rover purchased from a third party.

Kelly in the warranty team at Bracknell Land Rover Service Centre went out of her way to help me sort my issue. She was the only person I spoke to who was friendly, understood my issues and offered to help!

Fantastic service and highly recommend the Sytner Group.

I have had by far the worst experience with the car service at Ascot Centre. I truly wish I had not taken my car there. Last year in September I booked a 2-year major service for the vehicle and the inspection came out with a few recommendations which were actioned upon it. In July 2023, which was less than a year since my service, I got a message on my dashboard that the service was due. However, my vehicle has not been used for more than a year nor reached over 6000 miles. When I called the centre, the staff confirmed that the mileage they had on their system was wrong, and the car when calibrated for the next service was also recorded with the wrong mileage, hence the message was flashing. I was asked to bring the vehicle to the centre for inspection and hoped the alert was being remediated. When I got there, the vehicle was not even checked by the mechanic but was told the alert could be rectified only with an oil change, as usually this message pops up when the oil is diluted. I did try to tell the engineer that the message pops up only for mileage calculation or when the due service date is reached and that was an error when the last service was done by their garage, but he insisted that the oil needs changing. I agree with it, although this forced decision came to around £300 costs. I was given the paperwork and no additional information besides the fact that I had an action for the steering wheel bolt, but he told me that he cannot change it as if it snaps when fitted he does not have a replacement and also that he has no time slot for it. Of course, in the jobs where funds were perceived, there was time, but other non-chargeable works could not be fitted. I booked the vehicle with the Sytner garage at Guilford, and they changed the bolt and confirmed that one of my tyres was pretty low on tread the canister was expired and a noise on the engine. Bear in mind between these two inspections the vehicle. These findings were never highlighted to me by the Ascot garage, and I was using an unsafe vehicle. They also confirmed that a message regarding a service due does not require an oil change. So, in conclusion, I got a poor inspection service and was conned to change oil by the Ascot garage. When I called the office, the manager said that she would look into it and that an oil test would have been conducted to see if the oil was diluted to evidence that the oil service was required. I know very well that such a test was not conducted but I was happy to wait for her call back. Which to my disappointment never happened. I had a look at the inspection report given by Ascot and the tyre was noted as low in tread but was never verbally told that when the inspection report issued by Ascot was handed out. I just assumed everything was fine, as the mechanic did not mention such items. Bear in mind, that I have two inspections at Ascot garage, and none flagged the canister has expired since 2020. I opted to go to a Land Rover garage in the hope of a high-quality service and instead, I am left worried that my car is not roadworthy and that probably needs a fair and objective independent mechanical inspection.

I recently bought an Evoque from a dealer and was unsure that the steering motor bolts had been checked. It is a recall. I phoned Sytner in Ascot and they checked and there was an outstanding recall. They booked me in a week later (today). First thing as I walked in to the reception was to be greeted by the most polite receptionist who asked if I would like a coffee! I was given a courtesy car ( new Defender) for the day. Phone call later in the day confirming that the bolts had been replaced, full wheel alignment and a valet! Returning the Defender, to collect our car, I was offered a coffee or tea. Coffee was lovely. I would like to personally thank everyone at Sytner Ascot, but especially to the lovely receptionist ( sorry didn't get your name) and the lovely Hayley Ellis who looked after me. If I could give 10 stars I would. Truly fantastic. Thank you.

My RRSport went in for suspension and Air Con issues in Jan 23.
I was told the suspension arm has to be replaced. After the works the rear suspension became worse than it was. I took it back in Mar 23 to identify the fault, and they couldn't fix it. It went in on 7th Sep for the third time for the same issue.
I was told the Air Con needs an evac and recharge. After the recharge in Jan, it stopped working in June, which is when the AC was really needed. Took the car back on 7th Sep for the issue to be diagnosed and fixed.
The vehicle was returned to me on 11th Sep with neither of the two issues fixed!!
I was told their aircon gas leak detection machine is not working.
Completely disappointed. It used to be better before the management changed over to Sytner.