Very friendly staff. Happy to engage and give information and advice without any hard sell. Simon (Finance Manager) explained all purchase options available and gave plenty of time to choose the b... See more
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Was met in the car park by a lovely gentleman who greeted me by name and navigated me through the service tunnel ( new feature ). He was delightfully jolly on a cold morning and it was a refreshing s... See more
Easy to book online with numerous options. I received a dedicated advisor who explained exactly what would happen throughout the process, and all my options. Once my car was booked in I received regu... See more
Car was prebooked in for routine service 6 weeks in advance, upon arrival car had a safety recall issued against it. Dealer would not release car back to me. The part for safety recall was on back ord... See more
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
819 Wolverhampton Road, B68 8DA, Warley, United Kingdom
- 0121 552 2825
4.4
Excellent
889 reviews
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Service from beginning to end was…
Service from beginning to end was fantastic, good communication, a truly pleasant experience
October 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Jerry, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found the service from start to finish fantastic, with good communication throughout. It is always our aim to provide a truly pleasant experience for all our customers, and your feedback is greatly appreciated. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Best wishes, The Sytner Oldbury BMW Team
Great Service
I had a great experience with BMW Oldbury when taking my two different cars in for a service and the airbag recall a day apart. Chris and Logan were both fantastic throughout the whole process, providing excellent customer service and making sure everything went smoothly from start to finish.
They were friendly, professional and helpful, keeping me informed throughout and making the whole experience stress free. The work was carried out to a high standard, and I was very happy with the service I received.
It’s reassuring to know that my car has been well looked after and that the airbag recall has been dealt with properly
A big thank you to Chris and Logan for their help and professionalism They are a credit to BMW Oldbury and made the whole experience a positive one
I would happily recommend BMW Oldbury to anyone looking for excellent customer service and reliable BMW servicing
October 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Dee C-P, Thank you very much for your kind words and detailed feedback. We are delighted to hear that Chris and Logan provided such excellent, professional service and made your experience with BMW Oldbury stress free. The best way to recognise Chris & Logan is to mention their names when completing the manufacturer survey you will receive shortly. It’s wonderful to know that you felt well informed and confident that your cars were looked after to the highest standard. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience. Kind regards, BMW Oldbury Team
Reply from Sytner Group - Sytner Oldbury BMW
Dear PD, Thank you very much for your lovely 5-star review. We are delighted to hear that you had a positive experience with Chris Round. It’s always encouraging to know that our team members are appreciated for their friendliness and professionalism. The best way to recognise Chris is to mention his name when completing the manufacturer survey you will receive shortly. Your kind words mean a great deal to us and help motivate everyone at Sytner Oldbury BMW to continue providing excellent service. We look forward to welcoming you back in the future. Best wishes, The Sytner Oldbury BMW Team
My advisor Jayson was very friendly
My advisor Jayson was very friendly, polite and courteous. He explained me through the works being done and gave me a estimate time and kept me updated throughout the day.
October 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Shaun, Thank you very much for your kind words. We are delighted to hear that Jayson provided you with friendly, polite, and courteous service throughout your visit. It’s wonderful to know he clearly explained the work being done, offered an estimated timeframe, and kept you informed all day. The best way to recognise Jason is to mention his name when completing the manufacturer survey you will receive shortly. Your feedback is truly appreciated and encourages us to maintain the high standards our customers expect. We hope to welcome you back to Sytner Oldbury BMW in the future. Best regards, Sytner Oldbury BMW Team
Great service from start to finish
Great service from start to finish
Amjad was a pleasure to deal with
Asset to the business
October 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Craig, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Amjad provided you with excellent service throughout your visit. It is always wonderful to know that our team members are appreciated as valuable assets to the business. We truly value your feedback and look forward to welcoming you back to Sytner Oldbury BMW in the future. Best wishes, The Sytner Oldbury BMW Team
Service excellent but the correct part…
Service excellent but the correct part was not ordered so it took 2 trips to have the car repaired
October 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Judith, thank you for your feedback. We are delighted to hear you found the service excellent, but sincerely apologise for the inconvenience caused by the delay in ordering the correct part. We understand how frustrating multiple visits can be and appreciate your patience throughout the process. Your comments are invaluable in helping us improve, and we hope to provide you with a smoother experience in the future. Thank you once again for choosing Sytner Oldbury BMW.
Everything was excellent no problem…
Everything was excellent no problem what so ever.
October 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Mark, Thank you ever so much for your kind words and fantastic 5-star review. We are delighted to hear that everything was excellent and that you experienced no problems whatsoever during your visit. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback truly means a lot to the entire team at Sytner Oldbury BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Oldbury BMW Team
Great customer service
Had to take my 2 Series for a re-call, staff were helpful and friendly, especially Imran who kept me updated. Also gave a free diagnostic of works required and valetted the car. Good experience all round.
October 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear S. Bains, thank you very much for your kind words and positive feedback. We are delighted to hear that Imran and the team provided helpful and friendly service during your recall visit. The best way to recognise Imran is to mention his name when completing the manufacturer survey you will receive shortly. It’s wonderful to know you appreciated the free diagnostic and valet, and that overall you had a good experience with us. Your support means a great deal, and we look forward to welcoming you back to Sytner Oldbury BMW in the future. Warm regards to you and your 2 Series.
High level of customer service
Logan was polite and most importantly kept me up to date on the progress, I was seen fairly quickly after arriving, I also needed to go to the parts department to purchase an accessory and Jim was also helpful as always. I have spoken to various employees in the team from different departments and they have always delivered a high standard of customer service.
September 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Kam, Thank you for your kind words and for taking the time to share your experience at Sytner Oldbury BMW. We are delighted to hear that Logan and Jim provided such excellent service and kept you well informed throughout your visit. It’s fantastic to know that the entire team consistently delivered a high standard of customer care. The best way to recognise Logans efforts would be to mention his name in the manufacturer survey you will receive shortly. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best wishes, The Sytner Oldbury BMW Team
Always very Happy with Sytner Oldbury
Always very Happy with Sytner Olbury . Connor is especially good with communication . I have always been warmly welcomed and nothing is too much trouble .
Excellent service .
September 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Yvonne, Thank you very much for your kind words and for taking the time to share your positive experience with us at Sytner Oldbury BMW. We are delighted to hear that Connor’s communication and the warm welcome you receive consistently meet your expectations. It’s wonderful to know that our team’s efforts to provide excellent service have made a lasting impression. Your support means a great deal to us, and we look forward to continuing to assist you in the future. Kind regards, The Sytner Oldbury BMW Team
Muhammed was super professional
Muhammed was super professional, courteous and friendly. Recall completed quickly and fully with a vehicle check. Really appreciated the complimentary service ash and Vac. Thank you!
September 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Paul, Thank you ever so much for your kind words. We are delighted to hear that Muhammed provided a professional, courteous, and friendly service during your recall, and that the vehicle check was completed promptly. The best way to recognise Muhammed's efforts would be to mention his name in the manufacturer survey you will receive shortly. It’s wonderful to know you appreciated the complimentary ash and vacuum service as well. Your feedback means a great deal to us and we look forward to welcoming you back to Sytner Oldbury BMW in the future. Kind regards, The Sytner Oldbury BMW Team
Ridiculous Options Menu
Come on, how hard can it be to have a human answer the phone to book a service?! The multiple options is a nauseating
September 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Alec, Thank you for sharing your feedback. We apologise for any frustration caused by our phone system. We understand how important it is to have a simple and straightforward way to book a service, and we appreciate you highlighting this issue. Your comments are valuable to us as we continually aim to improve our customer experience. We hope that future interactions with Sytner Oldbury BMW will be more positive and meet your expectations. Kind regards, Sytner Oldbury BMW Team
GARY AND DAN WAS GREATVERY HELPFUL 10/10
GARY AND DAN WAS GREATVERY HELPFUL
September 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Andrew, Thank you very much for your kind words. We are delighted to hear that Gary and Dan were great and very helpful during your experience with us. It’s wonderful to know our team made a positive impression and provided the assistance you needed. Your feedback truly means a lot to us, and we hope to continue delivering excellent service whenever you visit Sytner Oldbury BMW. Warm regards, The Sytner Oldbury BMW Team
Reply from Sytner Group - Sytner Oldbury BMW
Dear Mr Pardeep, Thank you ever so much for your kind words and taking the time to leave us a five-star review. We are delighted to hear that you had a positive experience with our customer service team here at Sytner Oldbury BMW. It is always our aim to provide the highest standard of care and attention to all our customers. Your feedback is greatly appreciated and serves as encouragement for our entire team. We look forward to welcoming you back in the future. Kind regards, Sytner Oldbury BMW Team
Amjad was absolutely great and the old…
Amjad was absolutely great and the old bury team. Took his time to take me through the car with some very mundane questions. Thanks Amjad!
Very unlike the Cardiff team that were ridiculously and surprisingly incompetent!
Thanks to oldbury I’m very pleased with my car purchase.
September 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Naz, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Amjad and the Oldbury team provided such attentive and patient service, guiding you through every question with care. It’s wonderful to know you’re pleased with your car purchase. We truly value your feedback and appreciate your support. Wishing you many enjoyable miles in your new BMW! Kind regards, The Sytner Oldbury BMW Team
Stephen
Stephen, the represenative from the BMW Services Team in Oldbury was absolutely brilliant.
For example, I had to rechange by booking time which he accommodated without hesitation. Whilst at the dealership garage he kempt me informed and had my car checked thoroughly. At all times he was kind, thoughtful, pleasant, informative and professional.
September 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Iqbal, Thank you very much for your kind words and for recognising Stephen’s exceptional service at Sytner Oldbury BMW. We’re delighted to hear that he was able to accommodate your rebooking promptly and kept you well-informed throughout. It’s wonderful to know that Stephen’s professionalism, kindness, and thoroughness made your visit a positive experience. Your feedback is greatly appreciated, and we will be sure to pass on your compliments to him. Thank you once again for choosing Sytner Oldbury BMW.
Service and MOT satisfactory but not brake inspection
Service and MOT satisfactory. However a full brakes inspection was requested but not carried out, only a visual one with just the outer pads inspected and passed as ok. Wheels were not removed to view the inner pads and discs which clearly need replacing as indicated by the sensors. Consequently a further visit has to be made for replacement.
September 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Steve, thank you for your feedback. We apologise for any disappointment caused regarding the brake inspection. It is our aim to provide thorough and transparent servicing to all customers. Your comments highlight the importance of clear communication and comprehensive checks, which we take seriously. We appreciate you bringing this matter to our attention and hope your next visit proves more satisfactory. Should you wish to discuss this further, please do not hesitate to get in touch.
The customer service provided by Jason
The customer service provided by Reception and in particular by a young gentleman (who was introduced as Jason) dealt with me with alacrity. His persona was appropriate and sincere. Simply put he represented the apotheosis of the brand BMW.
September 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Jagtar, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Jason’s attentive and sincere approach truly reflected the high standards of the BMW brand. Your recognition means a great deal to us and highlights the commitment our team has towards providing excellent customer service. It is always wonderful to know when our customers feel valued and well cared for. Kind regards, Sytner Oldbury BMW Team
very hard to book service
very hard to book service. all automated phone calls, phone just kept ring out
always nice to speak to a real person when booking
September 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Tony, thank you for sharing your experience with us. We apologise for the difficulty you encountered while trying to book your service and understand how frustrating automated systems can be. We appreciate your kind words about speaking to a real person, as we know how important personal interaction is. Your feedback is very valuable to us, and we will keep it in mind as we continuously aim to improve our customer service. Thank you for choosing Sytner Oldbury BMW.
Advisor Reece Maynard was excellent at…
Advisor Reece Maynard was excellent at his job and kept us informed of everything that was happening with our vehicle.
September 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Richard, Thank you ever so much for your kind words. We are delighted to hear that Reece Maynard provided excellent service and kept you well informed throughout your vehicle’s time with us. Ensuring clear communication and top-quality care is something we always strive for, and it’s wonderful to know this made a positive difference to your experience. We truly appreciate your feedback and your recommendation means a great deal to the entire team here at Sytner Oldbury BMW. Kind regards, Sytner Oldbury BMW Team
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