Very friendly and helpful place to visit. Lots of options and a variety of vehicles. Robbie and Zidah were fantastic, very knowledgeable and patient when it came to us making the right choice. They a... See more
Location
Switch locationBolingbroke Way, BS34 6FE Bristol, GB
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Good selection of cars. Not pushy sales team. No pressure or rush. Staff knowledgable. Easy “handover/collection”. Hannan is a competent and helpful sales team member
I have just purchased a Focus ST from Sytner Select and I found dealing with Zuzanna and Jake a pleasurable experience, would highly recommend this dealership. Many Thanks N G Ogborn
Company replied
Jasmine was extremely friendly yet professional. No hard sell just genuine honest help when helping us to find the right car to meet our needs. Dan was also really helpful in getting the car transferr... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Bolingbroke Way, BS34 6FE, Bristol, United Kingdom
4.3
Excellent
3K reviews
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Mixed experience - good staff, but poor overall process.
We have mixed reviews on our experience at Sytner. Talha was friendly and helpful from the start and did his best to assist us, although we were given several different finance figures before finally agreeing the deal, which caused unnecessary confusion.
After paying the deposit for the car, we then had to wait almost a week to collect the car due to the manufacturer recall. We completely understand that this wasn’t Sytner’s fault, but throughout that period we didn’t feel like our purchase was being prioritised or that there was much urgency. As an apology, they did honour a full tank of fuel, which we appreciated.
We viewed the car twice before collection. On both occasions it hadn’t been cleaned, which isn’t a major issue in itself, but it had the same large bird dropping on the bonnet both times. After the car was finally valeted for collection, it became clear that the bird droppings had damaged the paint underneath. Tom advised there was nothing that could be done and that there were currently no products available to fix it. We understand age-related wear on a used car, but it was disappointing that this wasn’t identified or discussed beforehand, and no goodwill gesture or compensation was offered regarding the damage.
Tom and Arriz were helpful when they took over the sale, and we do appreciate the complimentary fuel which we were promised by Talha in the first place, but the overall buying experience fell below what we expected from a premium dealership. We’re happy with the car itself, but the communication, delays and handling of the issues meant the process wasn’t as smooth or customer-focused as we’d hoped.
July 29, 2026
Unprompted review
I recently went in to look at buying a…
I recently went in to look at buying a new car and was greeted with Freya. I was pleased with her service when she recommended me a car after I had told her what my preferences would be. I highly recommend using her to buy a new car and I was very happy to when drove away with my purchase!
July 22, 2026
Unprompted review
May use AI-assist with repliesRead more
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Very straightforward process
Very straightforward process, awesome purchase well presented
July 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Thank you very much for your kind words, Steven. We’re delighted to hear that you found the process straightforward and that you are pleased with your purchase. It’s always our aim to present vehicles to the highest standard and ensure a smooth experience for our customers. Your positive feedback means a great deal to the team here at Sytner Select Bristol. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future.
Very good experience
Brilliant experience,we just bought a car with the full support of Lauren and Mark through the process,two absolute stars⭐
July 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Lauren and Mark provided you with full support throughout the process and that your car purchase was a brilliant experience. Your feedback means a great deal to the entire team at Sytner Select Bristol. We hope you enjoy your new car and look forward to welcoming you back in the future. Wishing you many happy miles ahead!
Very quick to sell you a car
Very quick to sell you a car, but trying to book any kind of service, MOT or repair after you've purchased your car is a nightmare. No answer if you call, and any messages or emails not responded to.
July 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Laura, We are sorry to hear about the difficulties you have experienced when trying to book a service, MOT, or repair. This is certainly not the standard of service we aim to provide. We would like to invite you to contact our Service Manager, Nicola Berryman at nicolaberryman@sytner.co.uk, who would be keen to discuss your concerns and see how we might assist you further. Kind regards, Sytner Select Bristol
Bought my car from Harry Pugh
Bought my car from Harry Pugh. He went above and beyond, collected my car from a different store and was a great help over all. shame that the manger took so long to come over.
July 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Mous, thank you very much for your kind words about Harry Pugh. We’re delighted to hear he went above and beyond to assist you, including collecting your car from another store. We appreciate your honest feedback regarding the delay with the manager and apologise for any inconvenience caused. It’s wonderful to know that overall you found the experience helpful and positive. We hope you continue to enjoy your new car and look forward to welcoming you back in the future.
Fantastic experience
Fantastic experience, went in for a test drive, and bought a car within the week. Great staff. Zuzanna was fantastic as was Jake. Many thanks to all.
July 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Christopher, Thank you very much for your kind words and for taking the time to share your fantastic experience with us at Sytner Select Bristol. We are delighted to hear that Zuzanna and Jake provided excellent service and made your car buying journey so smooth. It’s wonderful to know you found the perfect car within the week. Your appreciation means a great deal to the whole team. We hope you continue to enjoy your new vehicle and look forward to welcoming you again in the future. Best wishes, Sytner Select Bristol Team
Do not touch Sytner Bristol with the proverbial barge pole. There are no words to express how bad they are!
In May I wrote this review:
Sytner Bristol sold my daughter a Landrover Discovery less than a year ago with an extended warranty. The after sales service has been terrible! The company never answer the phone or respond to emails. The car has been in for an expensive repair (not covered by warranty) but all the same warning lights are still on and despite multiple phone calls and emails the company have not responded. Finally she has been stranded today with another engine warning light telling her not to drive the car. Please do not be fooled by the sales patter - if you want any level of service after purchase do not buy from this company. We have tried to contact head office today and phone is not answered.
Sytner HQ replied:
We are sorry to hear about your daughter’s experience and appreciate you taking the time to share the additional details with us. Your concerns have been passed to the dealership’s senior management team, and you should expect further contact shortly. Thank you for bringing this to our attention and we hope the matter is resolved soon. Kind regards, Sytner Group Head Office
I never had further contact from Sytner Bristol or HQ and my daughter is still without a car.
The car was taken by recovery vehicle to Sytner Select Bristol from whom an extended warranty had been purchased with the car. Communication was terrible and there were many excuses. Eventually they said the car needed to go to JLR Bristol also owned by Sytner but my daughter needed to book it in there and then they would arrange transfer of the car. Sadly service here has been no better. Having bought a fairly new car from what they thought was a reliable company and an extended warranty she is left with 1 year old twins and no car when her husband is away with work. Over two months with no car and chasing every step of the way to try to get the issues resolved. Still no indication of when the car might be fixed. To reiterate DO NOT BUY FROM SYTNER SELECT BRISTOL!
July 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
We are truly sorry to hear about the difficulties your daughter has experienced with her Land Rover Discovery and the lack of communication. This is not the standard of service we aim to provide. We would like to invite you to contact our Service Manager, Nicola Berryman, at nicolaberryman@sytner.co.uk, who will be able to discuss your concerns further. Thank you for bringing this to our attention, and we hope to assist in resolving the matter.
A very lovely team
A very lovely team, helped me in any way that I need and offered a fair price for my part exchange. Leaving a very happy man with my new car 😀
July 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Thank you so much for your kind words, Milo. We’re delighted to hear that our team were able to assist you fully and offer a fair price for your part exchange. It’s wonderful to know you’re leaving as a very happy man with your new car. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. Wishing you many enjoyable journeys ahead in your new vehicle!
I had a fantastic experience with Hannah
I had a fantastic experience with Sytner Select Bristol. Hannah was professional, friendly and incredibly helpful throughout the whole process. She answered all my questions, kept me updated every step of the way and made buying my car completely stress-free. Nothing felt rushed or pressured, and I really appreciated her honesty and excellent customer service. Thank you, Hannah, for making everything so easy. I would highly recommend Sytner Select Bristol!
July 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Alexandra, Thank you ever so much for your kind words. We’re delighted to hear that Hannah provided such a professional and friendly service, making your car purchase stress-free and enjoyable. It’s wonderful to know that you felt no pressure and appreciated the honesty throughout. Your recommendation means a great deal to us. We hope you continue to enjoy your new car and look forward to welcoming you back to Sytner Select Bristol in the future. Best wishes, The Sytner Select Bristol Team
Lauren T has been amazing with us and…
Lauren T has been amazing with us and patient. Drove in with our car and drove out with a new one with no hassles with our finance and sorted us out with a great deal
July 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Thank you so much, Sian, for your wonderful review. We’re delighted to hear that Lauren provided such a patient and helpful service, making the whole process smooth and hassle-free for you. It’s fantastic that you were able to drive away in a new car with great finance and a deal that suited you perfectly. Your kind words mean a lot to us, and we’re thrilled to have made your experience a positive one. Wishing you many happy miles in your new vehicle!
Harry pugh was very helpful and talked…
Harry pugh was very helpful and talked us through every stage of showing us the car and purchase process.
July 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Mr P. Pick, Thank you very much for your kind words regarding your experience with Harry Pugh at Sytner Select Bristol. We are delighted to hear that Harry was helpful and guided you through every stage of the car viewing and purchase process. It is always our aim to provide clear and supportive assistance to our customers. Your feedback is greatly appreciated, and we hope you continue to enjoy your new vehicle. Please do not hesitate to get in touch if you require any further assistance. Kind regards, Sytner Select Bristol Team
Dan Langley top man
Dan Langley looked after me from the start to the end of my sale.
Any issues he was there to respond and advise me.
Top marks for Dan he was brilliant and I would highly recommend requesting Dan when coming to Bristol Select
July 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Thank you very much for your kind words, Ross. We are delighted to hear that Dan Langley provided such excellent support throughout your sale. It’s wonderful to know he was responsive and helpful whenever you needed advice. Your recommendation means a great deal to us, and we’re pleased that your experience with Bristol Select was a positive one. We hope to welcome you back in the future and wish you all the best with your new vehicle.
Zuzanna is an absolute star!
Zuzanna is an absolute star! Although my purchase never worked out in the end (due to personal reasons), her service and approach was impeccable from start to finish and I will have no hesitation in recommending Bristol sytner to friends and family. Also honourable mention to Jake who was just as friendly to talk to. Both are assets to the sytner group!
July 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Thank you, Steve, for your kind words and thoughtful recommendation. We’re delighted to hear that Zuzanna and Jake provided such a positive experience, despite your purchase not proceeding. It’s wonderful to know their friendly and impeccable service made a lasting impression. Your support means a great deal to us, and we truly appreciate you recognising the efforts of our team. We hope to have the pleasure of assisting you or your friends and family in the future.
Great knowledge great service great…
Great knowledge great service great deal highly recommended.
July 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Rob, Thank you ever so much for your kind words and fantastic review. We’re delighted to hear that you found our knowledge, service, and deals to be great. It’s always our aim to provide the best experience possible, and your recommendation means a great deal to us. We truly appreciate you taking the time to share your thoughts and hope to welcome you back to Sytner Select Bristol in the future. Wishing you all the best with your new vehicle! Kind regards, The Sytner Select Bristol Team
Sytner Select Bristol, a great team.
I recently visited Sytner Select Bristol, where I met Zuzanna, who had recently started in the sales team. She provided a relaxed, honest, and customer-focused experience, which is exactly what I look for when making a purchase of this nature. She was very welcoming, open and genuine. I'd highly recommend finding her if you visit the dealership.
June 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Thank you, Pete, for your kind words and for taking the time to share your experience with Zuzanna at Sytner Select Bristol. We’re delighted to hear that she provided a relaxed and honest service, making your visit enjoyable and stress-free. It’s wonderful to know that her genuine and customer-focused approach met your expectations. Your recommendation means a great deal to us, and we hope to welcome you back again in the future. Thanks once again for your thoughtful feedback.
What a lovely experience thank you so…
What a lovely experience thank you so much to staff member Hannah Hussain and Arriz for great hospitality and support helped with with all the steps on purchasing my new car, highly recommended appreciated
July 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Wasim, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Hannah Hussain and Arriz provided you with excellent hospitality and support throughout your car purchase. It’s wonderful to know that the process was smooth and enjoyable for you. Your recommendation means a great deal to us. We hope you continue to enjoy your new car and look forward to welcoming you back in the future. Best wishes, The Sytner Select Bristol Team
Kobe was brilliant today
Kobe was brilliant today. He explained everything to us very well and he was a pleasure to do business with.
July 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Thank you very much for your kind words. We are delighted to hear that Coby provided you with clear explanations and made your experience enjoyable. It is always our aim to ensure every customer feels valued and well informed throughout their visit. Your positive feedback is greatly appreciated and will be shared with the team. We hope you continue to enjoy your vehicle and look forward to welcoming you back to Sytner Select Bristol in the future.
Poor customer service
Poor customer service - no 2nd key and then said they would arrange it but months later still hanging on. It is now in process with me arranging it and they paying for it
March 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Caro, We sincerely apologise for the inconvenience caused regarding the second key and the delay in arranging it. This is certainly not the standard of service we aim to provide. We would like to invite you to contact our Head of Sales, Chris Stone, at chrisstone@sytner.co.uk, so he can personally address your concerns and assist you further. Your satisfaction is important to us, and we hope to resolve this matter to your satisfaction. Kind regards, Sytner Select Bristol
Excellent service
Excellent service! Andrei and zhida whom we met for buying made the process so simple. They were professional and helpful in buying process. All my queries were answered. Will surely recommend to all those looking for new car.
Thank you
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Aswinmathew Mani, Thank you very much for your kind words and for taking the time to share your experience with Andrei and Zhida at Sytner Select Bristol. We are delighted to hear that the buying process was straightforward and that all your queries were answered to your satisfaction. Your recommendation means a great deal to us. We hope you enjoy your new car and look forward to assisting you again in the future. Best wishes, The Sytner Select Bristol Team
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