Sytner Group - Sytner Select Bristol Reviews 

Lauren and Mark were brilliant. Lauren helped me to find the right car, the best deal and qlso enabled me to do two test drives to help me make the right purchase. The process from end to end was smooth and I would recommend Sytner to anyone who us looking to buy a quality used car

the service on the car was no issues but the customer service was not the best yet again. I only keep coming back here due to having a service plan taken out. To start with when dropping off the car first thing in the morning they didn't open the doors until 15 mins late, making me late for work. I asked when dropping off my car and was also mentioned on the booking that my car should be washed / valeted as part of the service plan. When I had the phone call to say my car was ready this was also confirmed to have been done. Upon arrival to collect my car everyone in Sytner looked very unorganised. The service team were no where to be seen and took 15 mins to turn up and serve me. When I asked if it was washed / valeted again this was confirmed. The guy serving me came on a test run about a noise in my car they couldn't figure out where it was coming from to find my car had in fact not been cleaned after 5 mins previously he confirmed it had. This is not the first and I'm very sure wont be the last time Sytner don't clean my car as I think it has only been cleaned twice in the 6 years I've been coming here. Not sure how you can have a service plan when you don't follow what's included in it. The staff all seem very clueless especially the receptionist who couldn't answer any questions

Exceptional service from Freya at Sytner Select

We purchased our car from Freya at Sytner Select on Friday 18th September, and I honestly couldn’t recommend her highly enough.

From start to finish, Freya was absolutely brilliant. She was incredibly professional, knowledgeable, friendly and genuinely went above and beyond to make the whole experience as smooth and enjoyable as possible. Nothing was too much trouble, and she kept us informed throughout the entire process.

What really stood out was how approachable and trustworthy Freya was. We never felt under any pressure, and she made what can sometimes be a stressful process of buying a car feel completely straightforward and enjoyable.

The service we received was exceptional, and Freya is a real credit to Sytner Select. We would absolutely come back and buy from her again without hesitation.

Thank you, Freya, for making the whole experience so easy and for looking after us so well. We’re absolutely delighted with the car!

I was very impressed with the team at Sytner Select in Bristol. Especially Robbie Petchey who was very knowledgeable about cars and had a genuine interest in making sure the car I purchased was right for me and my family's needs. He was very patient in answering my 101 questions and if he didn't know the answer was happy to go and find out from other members of the team. His customer service and follow-up was excellent.

Just wanted to say it was a pleasure dealing with Arriz on Saturday. Sorting finances can be quite confusing but Arriz made the process really easy and I came away feeling comfortable with the option that I chose. I will definitely come back in the future and recommend to family and friends.

I felt that from first contact with Cody that we were well looked after and the purchase was a smooth uncomplicated process. All our questions were answered and met with professional responses. The new vehicle was prepared and ready to perfection as requested. It most certainly meets all our expectations.

Amazing customer service!

I have used Sytner Bristol the last two times in trading in and buying my vehicles. I have always found the whole process very smooth and excellent customer service. This time I was dealt with by Chris and found it a complete pleasure and felt very comfortable dealing with him. I will continue to use this branch in the future. 10/10 all round.

Great experience with the staff at Sytner Select Bristol. Tom was a great representative and the purchase of my Mercedes was simple and quick. Thank you Tom for your help along with Arriz for your help along the way!

Extremely disappointed with my experience at Sytner. I genuinely intended to buy the car, but the service completely changed my mind.

I was assured the car would be fully checked, cleaned and ready for collection, including investigating a concerning rattling noise from the engine. Instead, we arrived to find nobody expecting us and the car still dirty, sitting on the forecourt and advertised for sale.

What concerned me most was the conflicting information about the engine noise. We were initially told it had stopped and the car was fine, only to later be told the noise was still there and was simply “because it’s a 1-litre engine”.

I had already cancelled my existing car insurance and insured the new car, expecting to drive it away, resulting in an unnecessary administration fee and wasted time.

Cars can have faults, but the poor preparation, lack of communication and conflicting explanations left me with no confidence in the dealership. I sincerely hope the next buyer is made fully aware of the engine noise.

Unfortunately, I no longer felt comfortable proceeding and would not use Sytner again.

We had an absolutely fantastic experience buying our new Hyundai Tucson from Synter Select, and a huge part of that was down to Andrei.

From the very beginning, Andrei was incredibly accommodating, confident and professional. He took the time to understand exactly what we were looking for, answered all of our questions and made the whole process feel straightforward and stress-free. At no point did we feel pressured, and his knowledge and confidence really gave us complete trust in the purchase.

Andrei went above and beyond to make sure everything was handled properly, keeping us informed throughout and making what can sometimes be a stressful experience genuinely enjoyable.

We are extremely happy with our new Tucson and couldn’t be happier with the service we received. Andrei is a real credit to Synter Select, and we would have absolutely no hesitation in recommending him to anyone looking for a new car.

Thank you, Andrei, for making the whole experience such a positive one!

Great buying experience with Tom at Sytner Select Bristol. He made the whole process smooth and was very helpful

Tom sold us a car today, service, attitude and communications outstanding.

Requested MOT at 9h30, showed up at 9h20, I got car back at 13h30

It was the worst experience I've ever had in my life. I asked the simplest of questions they were not answered efficiently.I had to chase the service department to a point where I was constantly almost begging for updates on my car.

A staff member by the name of Paul Conner was telling me things that were going to be done only to find that those things weren't actually done to my car. I spoke to several members of staff and they've said that Paul tends to be like this. He would just tell customers anything. When I asked to speak to the actual people that was working on my car somebody went to go and get them but then he never came back. If you know I cannot speak to them then be transparent!

He said that my car was being worked and it was a lie . The dates didn't correlate to the information that I saw on the computer. He kept telling me that it would be done tomorrow then the next day he would say the following day ,then the following day and it was still not done and when I got there.

If you don't know when parts are coming and you don't know when they're going to start my car, it's better to be transparent rather than lie and prolong it.. if you have no idea of the works that's being done on my car, don't give false information to customers.

I feel like I was scammed ,cheated and lied to and I feel like I was actually robbed. When I got there I saw 98 missed calls all being ignored on the telephone ,it just kept ringing over and over again.. They can say they were busy all they like but they weren't because a lot of them was just standing there and walking around trying to appear busy . The phone was on the lowest of volumes which says a lot for customer service.

I saw a lot of staff walking around not doing anything or chatting together in big groups whilst people are trying to call and nobody's answering because they have turned it down. So don't waste your time calling them.

I saw three members of staff Pace up and down doing nothing only to sit back down and chat to someone about things that were not work related .

For some reason the computer wasn't generating the so-called "correct pricing."
I was quoted for estimated time that the car would take. But I still didn't even know how long the car actually took because when I asked they did not provide me that information.I didnt even get a receipt printed out in the end because he couldn't find one with the correct price! One of the colleagues asked someone to help him and he said he was busy but when I observed him it didn't look like he was doing much to me.

So now there is no guarantee of anything that was done to my car apart from the stupid receipt that probably doesn't even have the correct price on it.

I don't even know what was done and what wasn't done. When I asked what the condition my car was in whether it was cracked whether it was broken completely I was told it was wear and tear or sometimes these things happen. If my car is 6 years old and you're telling me that all of that happened in that space of time, who's to say in the next 6 years is not going to happen again if that's all it took this time?
I was told by someone from the service department that people who have had these things done to their car don't usually come back again and it will probably last for the lifetime of my car. But how would you know that they probably just didn't want to come back again because they were given grief. For a car of that age it shouldn't have happened so suddenly to a point where it needed to be replaced completely .

I had a peek at something on the computer it said that it was advised to change the part because it had a crack. So why is it that nobody informed me of this? When I asked one of the staff members why does it say advised . They said that's just the word that they use ? So maybe when something is supposed to be done And it's serious Are they just calling everything an advisory Are they despite the fact that apparently The issue with my car could have led to a serious problem. Not to mention when. Unfortunately I had my car MOT there a few weeks prior. There was something that was on the advisory that at first was an immediate problem that needed to be fixed and then they said that it didn't need to be fixed. There are many people giving false information either that or they have no clue.

I was misinformed of everything and I was constantly calling over and over again. The WhatsApp chat is rubbish and it's just a complete waste of time. I made an online complaint. I didn't get a response. I apparently spoken to the head of the service department which she did log the information but it didn't really solve my problems because I still feel like I was robbed.

On the day when I did collect my car Paul was nowhere to be seen because he was off that day.DONT EVER GO TO THIS PLACE unless you want to be robbed and overpriced and scammed. I will never step foot in this place ever!

Great service
Lauren couldn’t of helped out more if she tried

Dropped my car off at 8:30am for a MOT, at 11:30 I recieved a text to say my car would be ready at 4pm. I arrived slightly early at 3:30pm and was told my car was ready, at the point of having my keys handed back to me, the guy double checked the paperwork to find out that my car had failed the MOT on a front light bulb. I first was told that I can either go get it replaced and if I brought it back quickly then I could get it retested or I had to return on Monday. Neither of those options were suitable as I had my 3 year old child with me. After a discussion I was told that the bulb could be changed but I would need to wait for the bulb to be ordered and delivered which would take 30mins. So at 5pm I was finally leaving after waiting an hour and half and being charged £36.99 for a bulb that took 5 mins to replace (Also which I was supposedly given a 50% discount for the trouble, as it would've cost double). This is the first bad experience I have had here, would've appreciated a call to inform me of the status of the MOT & the work required as no one seemed to have a clue what was going on!

My wife and I bought a car today. Tomos was very polite, professional and knowledgeable. He is the reason we bought the car. Thank you Tom.

Tom was brilliant throughout the whole session. We spent hours choosing the car, test driving them and then going through all the paperwork and Tom was patient, knowledgeable and had a good sense of humour. He also went out of his way to accommodate our needs for the car we decided to buy. Ask for Tom and you will be happy with the service.

Great service from Sytner. Very smooth and easy pick up of our new car. Very happy with the professional service we had especially from Joe Watson and Arriz Yaqub. Definitely recommend this company.