I took my car in for an MOT having booked an appointment specifically for a slot where I understood they would do thw job prompt while I waited. There were other slots where this service was not avai... See more
Location
Switch locationArmstrong Way, Armstrong Way Keyway Retail Park, WV13 2QU Willenhall, England, GB
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Firstly I enquired about a Used BMW Z4 and requested a more in depth video of the car which Norris kindly sent me covering the condition of the wheels, leather seats and the soft top. After se... See more
Company replied
Marius was very informative and provided plenty of information and advice when purchasing my first car. There was no pressure and he followed through on what he said he would do regarding the service... See more
Company replied
We met Norris who helped us to purchase the required car. He was very helpful in sorting all necessary paperwork. He was very attentive to all our reqirements and would highly recommend him, a credit... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Armstrong Way, Armstrong Way Keyway Retail Park, WV13 2QU, Willenhall, England, United Kingdom
4.6
Excellent
2K reviews
No history of asking for reviews
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Do not recommend Sytner select at all
I purchased a vehicle from Sytner Select (Willenhall) in April 2025, and unfortunately my experience since then has been extremely poor.
Within the first 90 days, I experienced a gearbox issue which required attention. Although this was eventually addressed, the issue was not resolved properly the first time and required further visits.
Since then, I have had ongoing problems with the vehicle, including repeated dashboard warning lights and electrical faults. In February 2026, I returned the car due to multiple warning lights. I was told the issue had been fixed, only to drive half a mile down the road and have all the lights come back on. When I returned, I was then told only part of the issue had been investigated due to time constraints and that I would need to rebook the vehicle again.
On a subsequent visit, I was advised that a rear wiring harness needed replacing, however this was not covered under warranty as it was deemed “wear and tear”, leaving the issue unresolved.
Most recently, the vehicle broke down completely. The RAC attended and identified a coolant leak within minutes, advising that it appeared to have been present for some time, which should’ve been picked up by Sytner when they had my car. This has now resulted in a blown head gasket — a major failure that should not occur on a vehicle of this age.
Despite multiple emails, including urgent requests for a courtesy car while I am left without a vehicle, I have received little to no response from the dealership. The lack of communication and support has been extremely frustrating and has caused significant disruption to my daily life, including getting my child to school and travelling to work.
I have now formally reported this matter to Trading Standards due to the ongoing issues and lack of resolution.
I am also having to pursue this matter through the finance company due to the dealership’s lack of engagement.
Overall, I am very disappointed with both the quality of the vehicle and the level of customer service. While the initial sales process was positive, the aftercare when things have gone wrong has been unacceptable.
I would not recommend based on my experience as all they do is send an automated response asking to contact the manager, however, they don’t reply nor resolve the issue.
February 26, 2026
Unprompted review
I took my car in for an MOT having…
I took my car in for an MOT having booked an appointment specifically for a slot where I understood they would do thw job prompt while I waited. There were other slots where this service was not available. I waited the best part of 4 hours. I should have been warned about this. No apology or explanation just blank looks and not my fault etc. will not fall for this again.
April 21, 2026
Unprompted review
Norris and Sas did a great job of…
Norris and Sas did a great job of addressing my queries and providing me with a great car
September 15, 2025
Unprompted review
Had a great experience viewing a car…
Had a great experience viewing a car today with Byron. He made the process seem really simple and explained everything well!
October 12, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Well done Kayden
Well done Kayden
Very professional and friendly. Would certainly encourage me to deal with Sytner again.
March 31, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wolverhampton
Dear Paul, Thank you very much for your kind words and positive feedback. We are delighted to hear that Kayden provided a professional and friendly service during your visit. It is always our aim to ensure every customer feels valued and well looked after. Your recommendation means a great deal to us, and we look forward to welcoming you back to Sytner Select Wolverhampton in the future. Best wishes, The Sytner Select Wolverhampton Team
We had a great experience
We had a great experience, car we were after was not in stock at the site we visited arranging to have on brought down was simple, Norris was great in arranging this , the process of purchasing was a little tedious but having not done it for a long while this may just be how it is , had the car a week now with no issues , we did but additional insurance policies for alloy wheels and paint work but in hindsight I’d say this was a mistake as there are cheaper options available elsewhere
March 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wolverhampton
Thank you, Martin, for your kind words and for sharing your experience with us. We’re pleased to hear Norris was helpful in arranging the car transfer and that you’re enjoying your new vehicle. We appreciate your honest feedback regarding the purchasing process and additional insurance policies. It’s always useful to hear our customers’ perspectives. Should you have any questions or require further assistance in the future, please don’t hesitate to get in touch. Wishing you many happy miles ahead.
Came today to look at Kia i reserved
Came today to look at Kia i reserved, Norris made the experience very easy going. Didn't feel over stressful, and they went through everything that I needed to go through
March 31, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wolverhampton
Thank you, Leanne, for your kind words and for taking the time to share your experience with us at Sytner Select Wolverhampton. We’re delighted to hear that Norris made the process straightforward and stress-free for you. It’s important to us that every customer feels comfortable and well-informed throughout their visit. We truly appreciate your feedback and hope you enjoy your new Kia. Should you need any assistance in the future, please don’t hesitate to get in touch.
To be honest it’s ok some of the…
To be honest it’s ok some of the workers are really nice and caring .
But me and my mum brought a car last week and when we were driving home a warning popped up and said low oil pressure. When we got back we could smell burning oil so we called them and they booked us in . Then my mum spent 5 hours waiting for the car in the garage it’s just ridiculous.
My dad also brought a car ( BMW M4 ) and that was fine . Like why would they sell us a car that’s broken ? The car that’s broken is an AUDI SQ7.
At the garage the car was sitting in the car park for 2 hours before it even moved .
It’s ok just ask them is the car fine with the manager and see if there good at there job enough to see if the cars fine .
March 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wolverhampton
Thank you for sharing your experience, Lacie. We are sorry to hear about the issues with the Audi SQ7 and the lengthy wait your mum endured. It’s disappointing when expectations aren’t met, especially after purchasing a vehicle. We appreciate your kind words about some of our staff and your dad’s positive experience with his BMW M4. Your feedback is important and helps us understand where improvements may be needed. We hope future visits are more satisfactory for you and your family.
Joven and gianni were great would…
Joven and gianni were great would recommend
March 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wolverhampton
Dear Sunil Kumar, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Joven and Gianni provided you with excellent service. Your recommendation means a great deal to us and is truly appreciated. It’s always wonderful to know our team has made a positive impression. We look forward to welcoming you back to Sytner Select Wolverhampton in the future. Wishing you all the best with your vehicle. Kind regards, Sytner Select Wolverhampton Team
Brought a car today
Brought a car today, fantastic service, Asif and Jay brilliant, sorted my new car asap within 2 hours, would really recommend this company so easy!!
March 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wolverhampton
Thank you very much for your kind words, Ian. We’re delighted to hear that Asif and Jay provided you with such a brilliant and efficient service, ensuring your new car was sorted so quickly. It’s wonderful to know that your experience with Sytner Select Wolverhampton was so positive and straightforward. Your recommendation means a great deal to us. We hope you enjoy your new car and look forward to welcoming you back in the future. Thanks again for choosing us!
Very poor service specially I bought…
Very poor service specially I bought the bmw from Sytner select Wolverhampton with in 6 months had drivetrain problem also the Sytner recovery team has damaged my entire front side steering rag with unprofessional poor mishandling, then their complaint customer advicer Ian banks provide us false latter from their recovery agent to escape after they broke my car, 2 months being we struggling with this issue, they don’t even provide any courtesy car aswell ,please don’t buy any car from Sytner group they’re totally not customer friendly, I have all the proofs before my car condition after theirs mishandle condition
January 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wolverhampton
Dear Saravanaraja, We are truly sorry to hear about your disappointing experience with Sytner Select Wolverhampton. We understand how frustrating this situation must be and appreciate you bringing these concerns to our attention. We would like to invite you to contact our Head of Business, Ashley Barton, at ashleybarton@sytner.co.uk, so we can better understand your experience and discuss this matter further. Your feedback is important to us, and we hope to address your concerns appropriately.
Shaw and Kayden was very helpful and…
Shaw and Kayden was very helpful and they both helpful us to pick our var which is best for us
March 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wolverhampton
Dear Stefan, Thank you very much for your kind words. We are delighted to hear that Shaw and Kayden were helpful in assisting you to choose the car that best suits your needs. It’s always our aim to provide excellent service and ensure our customers feel supported throughout their experience. Your feedback is greatly appreciated, and we hope you continue to enjoy your new vehicle. Please do not hesitate to get in touch if you require any further assistance in the future. Best wishes, Sytner Select Wolverhampton Team
Norris went out of his way to be…
Norris went out of his way to be patient, understanding and helpful
March 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wolverhampton
Dear Geoff, Thank you very much for your kind words. We are delighted to hear that Norris was patient, understanding, and helpful throughout your experience. It is always our aim to provide exceptional service and support to our customers, and feedback like yours truly honours the hard work of our team. We appreciate you taking the time to share your positive experience with Sytner Select Wolverhampton and hope to assist you again in the future. Best wishes, The Sytner Select Wolverhampton Team
Very helpful experience from Greg
March 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wolverhampton
Thank you very much for your kind words. We are delighted to hear that Greg provided you with a very helpful experience at Sytner Select Wolverhampton. It is always our aim to offer excellent service and support to all our customers, and feedback like yours truly motivates the team. We appreciate you taking the time to share your positive experience and hope to welcome you back in the future. Best wishes, The Sytner Select Wolverhampton Team
We had a really positive experience…
We had a really positive experience from start to finish when buying our Hyundai Tucson. The whole process felt straightforward and relaxed, which made a big difference compared to other places we visited.
Marius was very supportive and informative in understanding the car details.
March 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wolverhampton
Dear S Nangla, Thank you very much for your kind words and for sharing your positive experience with us at Sytner Select Wolverhampton. We are delighted to hear that the process of purchasing your Hyundai Tucson was straightforward and relaxed. It’s wonderful to know that Marius was supportive and informative, helping you feel confident in your decision. Your feedback is greatly appreciated, and we hope you continue to enjoy your new vehicle for many miles to come. Best wishes, The Sytner Select Wolverhampton Team
I had a great experience with Norris
I had a great experience with Norris
March 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wolverhampton
Dear Mamadou, Thank you very much for your kind words. We are delighted to hear that you had a great experience with Norris at Sytner Select Wolverhampton. It is always our aim to provide excellent service and ensure our customers feel valued throughout their visit. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Wolverhampton Team
We met Norris who helped us to purchase…
We met Norris who helped us to purchase the required car. He was very helpful in sorting all necessary paperwork. He was very attentive to all our reqirements and would highly recommend him, a credit to the Sytner Grouo.
March 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wolverhampton
Thank you, Ian, for your kind words and for taking the time to share your experience. We are delighted to hear that Norris provided such attentive and helpful service throughout your purchase. It’s wonderful to know he was able to assist with all the necessary paperwork and meet your requirements so effectively. Your recommendation means a great deal to us. We truly appreciate your support and are pleased that you had a positive experience with Sytner Select Wolverhampton.
Served by Nori’s and Mathew
Served by Nori’s and Mathew, big help and helped me walk away with a car same day I came.
March 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wolverhampton
Dear Dmitriy, Thank you very much for your kind words. We’re delighted to hear that Norris and Mathew were able to assist you so effectively and that you managed to drive away with your new car on the very same day. It’s always our aim to provide a smooth and enjoyable experience for all our customers. Your positive feedback means a great deal to the team here at Sytner Select Wolverhampton. We hope you enjoy your new vehicle and look forward to welcoming you again in the future. Best wishes, Sytner Select Wolverhampton Team
Poor service
Just received a car today.
Readmy complaint.
To Sytner
19th March 2026
Hi,
I need to point out a few things during and after my dealings with your team. The car
was advertised and sold with having 50,001 miles on it. Delivery miles were 117 so it
should have arrived with 50,118 roughly but it arrived with 50,956 on it! Photograph
taken with time and date stamp. I got two keys and had to change the batteries as the
car suggested on the dash, tyre pressure warning light came on at once as well. The
body work and wheels were being cosmetically done, poor wheel job and the car had
not even been valeted. Engine bay is filthy. I was given wrong bank details as well when
trying to make a payment. The rear tyres treads are very very low. No certificate of
mileage produced in fact all I have is 2 keys and a car and I cant tax it as the new owners
slip has not come with the car. All in all to date it has not been a very good experience
for me and its stressed me out. I really expected a better quality of service from your
team. The worst thing is I have sent several emails and even made a phone call and all
have just been ignored making me think I should return the car and get fully refunded.
Not a pleasant experience to be brutally honest. I'm seeking advice
March 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wolverhampton
Dear Mr Kemp, We sincerely apologise for the disappointing experience you have described. Your concerns regarding the mileage discrepancy, vehicle condition, and communication are taken very seriously. We understand how frustrating this must be and appreciate you bringing these issues to our attention. We would like to invite you to contact our Head of Business, Ashley Barton, at ashleybarton@sytner.co.uk, who will be happy to discuss your concerns further and assist you. Kind regards, Sytner Select Wolverhampton
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