It was such a fast turn around and both Jessica was so nice and always had the answers to my questions and queries, and Lewis and Anthony were both very helpful and always willing to answer any que... See more
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Fantastic experience. Jessica who dealt with us has been extremely helpful throughout. Was in process of buying a Mercedes but after dealing with Sytner Solihull would not go back
I booked in with a problem and received a message saying it was all booked in etc I was given a contact name of Charlie Forbes. Although the problem was sorted it was more expensive than I was expecti... See more
Company replied
Fantastic service. Tom James, my service adviser was superb. For a youngster, I found him polite, courteous, knowledgeable, and very communicative. He’ll go a long way! Their top service technician id... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
120 Highlands Rd,Shirley, B90 4NU, Solihull, United Kingdom
- 0121 733 3444
4.3
Excellent
865 reviews
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Harvey Rudge was a superstar
Harvey Rudge was a superstar, couldn't have looked after me any better.
July 30, 2026
Unprompted review
Fantastic experience
Fantastic experience. Jessica who dealt with us has been extremely helpful throughout. Was in process of buying a Mercedes but after dealing with Sytner Solihull would not go back
July 29, 2026
Unprompted review
Very busy
Although they're really busy they do get the job done, can just take a while.
July 30, 2026
Unprompted review
Great experience, helpful team
It was such a fast turn around and both Jessica was so nice and always had the answers to my questions and queries, and Lewis and Anthony were both very helpful and always willing to answer any questions, overall a good experience
KR
Jamie
July 29, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I really appreciated the honest and proactive approach…
I really appreciated the honest and proactive approach regarding my car. In addition the attention to detail and my requirements were very refreshing, plus the speed of turn around exemplary
July 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear James, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our honest and proactive approach, along with our attention to detail, met your expectations. It is wonderful to know that the speed of turnaround was exemplary and that your requirements were fully considered. Your feedback is greatly appreciated and serves as a fantastic encouragement to the entire team at Sytner Solihull BMW. Kind regards, The Sytner Solihull BMW Team
I have called syntner on several…
I have called syntner on several occasions advising that I am no longer the owner. I am still getting emails, text messages and calls about this vehicle.
July 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Jason, We apologise for the inconvenience caused by the continued communications regarding the vehicle. We understand how frustrating this must be and appreciate you bringing it to our attention. We would like to email our Sytner Group - Data Team data.team@sytner.co.uk, who will be happy to discuss this matter further and assist you in resolving the issue. Thank you for your patience and understanding. Kind regards, Sytner Solihull BMW
Excellent service
Excellent service, friendly team, and surpassed expectations. Marcus, Gareth, Mandy and Lilly were all amazing. Thank you Solihull Sytner.
July 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Sanjeev, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Marcus, Gareth, Mandy, and Lilly provided excellent service and made your visit so enjoyable. It’s wonderful to know we surpassed your expectations. Your feedback truly means a lot to the entire team here at Solihull Sytner. We look forward to welcoming you back in the future. Best wishes, The Solihull Sytner BMW Team
Terribly customer focus/ service
Made an enquiry via BMW website re a very low mileage used car. Missed a phone call with no answer phone message left. Returned the call within the hour, the person handling the call took all details - suggested the car in question had sold (doubtful since it had been listed for a while) but they would get someone to call me back ASAP. The call never happened.
Called again later in day, the person answering the call this time incorrectly assumed who had called, said he would pass it on and ask them to call back ASAP. This call never happened.
I have now called yet again, a day later, and am still waiting the call back.
This is terrible customer service, are they trying to sell cars or not?
If the car had been sold (still doubtful as listed on website) they should at least have the courtesy to call.
Secondly, each time I have called there has been repetition of information provided because the person answering the call has clearly not paid attention to detail.
July 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear RDB, We sincerely apologise for the poor experience you have described. This is not the standard of service we aim to provide, and we understand your frustration regarding the lack of communication and repeated information requests. We would like to invite you to contact our Used Car Manager - Matt Bond at matthewbond@sytner.co.uk, who would be keen to discuss your concerns and assist you further. Kind regards, Sytner Solihull BMW
Great experience from the moment you…
Great experience from the moment you enter the showroom , till the moment you collect your cleaned car.
It really is a one stop shop of excellence.
Well done to all the team for your hard work
July 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Mr Winters, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found the entire process, from entering the showroom to collecting your cleaned car, to be excellent. Your recognition of the team’s hard work means a great deal to us all. It is always our aim to provide a one-stop shop of outstanding service, and your feedback truly encourages us to maintain these high standards. Kind regards, The Sytner Solihull BMW Team
BMW Service
I recently had my BMW serviced at Solihull BMW and received excellent customer service throughout.
A special mention to Gary, who was friendly, professional, and kept me updated throughout the process.
I was also very impressed with the video health check carried out by Adrian. It was great to be able to see exactly what had been done to the vehicle, with everything explained clearly and professionally. The video made it easy to understand the work completed and gave me confidence in the recommendations provided.
I really appreciate the time and effort Adrian took to record and send the video. It's an excellent service that adds transparency and provides real reassurance that the vehicle is being looked after properly.
A great experience from start to finish. Thank you to Gary, Adrian, and the team at Solihull BMW. Highly recommended.
July 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Thank you, Richard, for your kind words and for taking the time to share your experience. We’re delighted to hear that Gary and Adrian provided such a professional and transparent service, especially with the video health check. It’s wonderful to know that the clear explanations gave you confidence in the work carried out. Your recommendation means a great deal to us, and we’re pleased your visit to Solihull BMW was a positive one from start to finish. We look forward to welcoming you again.
1 star is all I'll give to the sales…
1 star is all I'll give to the sales department
July 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Muhammad Asim, We are truly sorry to hear about your disappointing experience with our sales department. At Sytner Solihull BMW, we strive to provide excellent service to all our customers, and it is regrettable that we did not meet your expectations. We would like to invite you to contact our Head of Business, Sam Callender, at samcallender@sytner.co.uk, so we may better understand your concerns and address them directly. Your feedback is important to us. Kind regards, Sytner Solihull BMW Team
Tom & Steve save the day again!
Tom & Steve save the day again!
Big thanks to both for resolving both my aircon issue & a recall in record time!
Really Appreciated guys thank you.
July 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Mr Russell, Thank you very much for your kind words and fantastic review. We’re delighted to hear that Tom and Steve were able to resolve your aircon issue and recall so swiftly. It’s always our aim to provide efficient and friendly service, and it’s wonderful to know that this was reflected in your experience. Your appreciation means a great deal to the team. We look forward to welcoming you back to Sytner Solihull BMW in the future. Best regards, The Sytner Solihull BMW Team
I booked in with a problem and received…
I booked in with a problem and received a message saying it was all booked in etc I was given a contact name of Charlie Forbes. Although the problem was sorted it was more expensive than I was expecting. Charlie was very easy to deal with, informative and professional with a nice way about him. He explained the process and handed my car back to me after having a coffee in the waiting area. Great service from BMW and from Charlie Forbes
June 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Thank you, Stephen, for your kind words and for taking the time to share your experience. We’re pleased to hear that Charlie Forbes provided clear communication and professional service throughout. It’s great to know you felt well informed and comfortable during your visit. We appreciate your honest feedback regarding the cost and are delighted that, despite this, you found the overall service from BMW and Charlie to be excellent. We look forward to welcoming you back in the future.
Disappointing experience—pushy sales…
Disappointing experience—pushy sales, hidden damage, and delayed refund.I placed a reservation fee on Friday 26th June for a 26-plate BMW M3 G81 (Reg: EU26 XUN) priced at £81,750. Before driving up from London on Sunday morning with my 9-year-old daughter, I requested a video to check for any damage. The video sent to me did not show the issues.Upon arrival, I found a couple of flaws: a dent on the passenger-side rear quarter and a centre console where the gear stick is was chewed up. When we went for a test drive, the car had next to no fuel. I was restricted to a very short distance and left incredibly stressed that the car would run out of fuel with my young daughter in the vehicle. Even when I offered to pay for petrol out of my own pocket to get a proper drive, I was told they couldn't do that.While the part-exchange process went fine, the sales rep later called to heavily push me to close the deal before the end of the month so they could hit their targets. The whole process just felt incredibly rushed and full of pressure. When you are spending £81,750 straight, you expect to feel appreciated as a customer, not rushed through a stressful transaction just to help them hit a monthly quota. Oh, and I am still waiting for my reservation fee of £99 to be refunded back to my original payment card.
June 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Sohel, We sincerely apologise for the disappointing experience you have described. It is certainly not the standard we aim to uphold, especially when dealing with such a significant purchase. We appreciate your feedback regarding the condition of the vehicle, the test drive, and the sales process. We would like to invite you to contact our Used Car Manager - Matt Bond at matthewbond@sytner.co.uk to discuss your concerns further and seek a resolution. Kind regards, Sytner Solihull BMW
My Experience with Two Different Sytner BMW Dealerships
I bought my BMW from Warwick, so for nearly three years I went back there for all my servicing and warranty work.
One day, when my key stopped working, I was told that the key wasn’t covered under warranty. Looking back, they’d taken a similar approach with a few other issues in the past, and I’d simply accepted what I was told. This was the final straw, so I decided to look into it myself, only to discover that it wasn’t true and that the dealership had misinformed me.
After that, I decided to give Sytner Solihull a try. Honestly, my experience has been excellent from day one. I kept thinking to myself, “I wish I’d changed dealerships much sooner.” I never imagined that two dealerships belonging to the same group could be so different. For the past year, Sytner Solihull has been my dealership of choic and hopefully it stays that way for many years to come.
I’m not saying that Sytner Solihull approves every warranty claim, because they don’t. However, they have always treated me fairly, been honest, and made decisions based on what was genuinely covered. They’ve consistently done their best to help, and I really appreciate that.
A special thank you to Sam and Harrison for all their help and professionalism.
June 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Mr Ozyapi, Thank you for sharing your experience and for your kind words about Sytner Solihull. We are delighted to hear that our team, especially Sam and Harrison, have provided you with honest and fair service. It means a great deal to us that you feel valued and supported, and we truly appreciate your loyalty. We look forward to continuing to assist you for many years to come. Your feedback is greatly appreciated. Kind regards, Sytner Solihull BMW Team
Absolutely terrible- my car was booked…
Absolutely terrible- my car was booked in for a service and they forgot about my car due to the assigned technician going home. And upon me ringing at 4:30pm and then they started work on my car, I collected it at 5:20, and they hadn’t even done my Vehicle Health check or sent me the video, nor cleaned my car, and then Tom James who dealt with my car was unbelievably professional- what am I paying a premium price for? Ridiculous! Outraged! And just utterly dissatisfied with the follow up.
June 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Aminah, We sincerely apologise for the disappointing experience you have described. It is certainly not the standard of service we aim to provide, especially given the premium nature of our brand. We understand your frustration regarding the delay, lack of Vehicle Health Check, and follow-up. We would like to invite you to contact our Service Manager - Lisa McVeigh at lisamcveigh@sytner.co.uk, to discuss your concerns further and work towards a resolution. Kind regards, Sytner Solihull BMW Team
Yet again great service
Yet again great service, this is my 4th car I’ve had from bmw Solihull, faultless
June 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Neil, thank you ever so much for your kind words and continued loyalty to Sytner Solihull BMW. It’s truly a pleasure to hear that your experience with us has been faultless across four vehicles. We take great pride in providing excellent service and it’s wonderful to know this has been reflected in your visits. Your support means a great deal to the entire team, and we look forward to welcoming you back whenever you’re ready for your next BMW. Warm regards.
I got the car back clean and the work…
I got the car back clean and the work was completed as required
June 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Ian, thank you very much for your kind words. We are delighted to hear that you were pleased with the cleanliness of your car and that the work was completed to your satisfaction. It is always our aim to provide a high standard of service and ensure our customers feel confident and valued. Your feedback is greatly appreciated and motivates our team to continue delivering excellent care. We look forward to welcoming you back to Sytner Solihull BMW in the future.
great service
polite reception staff offered me a soft drink which was very welcome on the hottest day of the year
Kyle was great, he kept me updated and got the car ready on time so I could get to work on time
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Dr Ketkar, Thank you very much for your kind words. We’re delighted to hear that our reception team made you feel welcome, especially on such a hot day. It’s wonderful to know that Kyle kept you well informed and ensured your car was ready on time, allowing you to get to work without any hassle. Your feedback is greatly appreciated, and we hope to continue providing you with excellent service in the future. Best regards, The Sytner Solihull BMW Team
Reason my car had to go in was due to…
Reason my car had to go in was due to damage to the aircon pipe resulting in no functioning air conditioning - this has occurred prior to my purchase of the car and was lot checked before handed over to me. Do not use aircon routinely so only discovered when. Heatwave occurred. Was initially told would be responsible for repair costs. Part required so needed to return. A second day.
June 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Claire, thank you for sharing your experience. We apologise for the inconvenience caused by the air conditioning issue and understand how frustrating this must have been, especially during the heatwave. We appreciate your feedback regarding the communication about repair costs and the need for a second visit. We would like to invite you to contact our Service Manager - Lisa McVeigh at lisamcveigh@sytner.co.uk, to discuss your concerns further and ensure your satisfaction. Kind regards, Sytner Solihull BMW.
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