Sytner Group - Sytner Swansea BMW Reviews 

Job completed quickly and staff supportive

Hayley and the Reception staff were excellent. However, Sytner needs to sort out the car wash and vacuum service.

Would not recommend this dealership. BMW 2series (already on their website to resell) was sold to us with defective MOT that they did not disclose. Had this car for two weeks and BMW asked us to sign a disclaimer to drive the car away as it was not road worthy. Be cautious people.

Friendly and efficient reception. The work on my car was carried well within the time frame expected. Very pleased.

Really efficient, fast and good service. Just gutted the car couldn’t be valeted.

This week my BMW M2 was booked in for its running-in service at Sytner Swansea BMW.

This car is my absolute pride and joy, so leaving it with anyone is a big deal to me.

Having been a former Dealer Principal myself for over 10 years, I understand just how important great customer service is, and I have to say the team at Sytner Swansea were outstanding.

From the moment I arrived, I was warmly welcomed by Leanne on reception, who immediately made me feel at ease.

I was then introduced to Kieran, who talked me through the service process. I explained how particular I am about looking after my car, and he reassured me that it would be treated with the same level of care.

Before the work began, I asked if we could carry out a walk-around inspection together. Steve, who collected the car, was more than happy to do this with me. We had a great chat, and it was clear that he genuinely cared about looking after customers' vehicles.

The service was completed within the two-hour time slot as promised. I also received a technician's video by email explaining the work that had been carried out, which was a really nice touch.

From start to finish, the experience was professional, friendly and reassuring.

I purchased my BMW M2 from Sytner Newport, where I also received five-star service, and now I've experienced exactly the same high standard from Sytner Swansea.

Thank you again to Leanne, Kieran, Steve and the technician for taking such great care of both me and my car.

⭐⭐⭐⭐⭐ Five stars for Sytner Swansea BMW

⭐⭐⭐⭐⭐ Five stars for Sytner Newport BMW

⭐⭐⭐⭐⭐ Five stars for the Sytner Group

Paul Webborn
BMW M2 - F1 PWW

Really friendly and the job was completing much quicker than expected

Great service.

Broke down whilst on holiday so this was not my local dealer. Kept informed and well looked after despite it being a busy time. Thanks to Lyndsey and Hayley.

We purchased a VW UP from Sytner Swansea which wasn't as described, the car had damage on collection which we mentioned to the sales Executive Jonathan Smith who dismissed it and told us there was nothing they would do. I would not buy from here again or advise anyone does.

I recently bought a new car from Sytner Swansea, and I couldn't be happier with both the car and the service I received.

A special thank you to Justin Rees, who was incredibly helpful, friendly, and efficient throughout the entire process. He made everything straightforward, kept me informed at every stage, and ensured the purchase was completed smoothly with no pressure.

I would highly recommend Sytner Swansea to anyone looking for excellent customer service and a hassle-free car buying experience.

Climate control problem quickly identified and dealt with

Impersonal.
I find it really annoying to have to do booking on line and have to wait for a call back to speak to a human being.

Great service , my car came in for brake fluid and rear brakes & discs .
All done ,kept us updated through out the car being in with them .Helpful customer service & staff . Brilliant thank you ☺️

Can I preface this review by saying Caitlyn was brilliant. Communicated at every point.

However, I’m disappointed that I have to drop the car back for follow up work after being told the issue I had had been remedied on the last visit. I even commented that it wasn’t on the invoice that I was given to be told “there wasn’t an issue”. The issue came back the following morning!

Saw a bmw x3 approved used for sale. Made enquiries to trade in my bmw 330e which was also approved used and in excellent condition. They came back with a part ex value well below the trade prices from we buy any car etc. So i sold my car privately for 4k more than the offer and asked to purchase the x3. This is where it got interesting, dealing with one salesman and asked for delivery. Car reserved and then deposit made, totalling 1000 pounds. Told car is going through prep, asked about history and told it was due a service so that would be done etc. Forward a couple of days, ring up to find out this salesman is off and seemingly no one had taken over so i had no point of contact. Passed from one to another. A week of chasing, no returned calls and no one to take my payment. In the end i finally managed to get a payment link to pay but this resulted in missing the arranged delivery day.

Car was delivered only to find two doors scratched through the primer and needing repainted. Rang up and told if i rejected the car, i am responsible for the delivery costs both ways £600 in total. How is the dealer not preping the car correctly, costing me 600 quid, its wrong.

The car was also missing a service in 2024 and they told me when i complained about it that the car was sold as tier 2 and should have been explained to me at purchase.

To be honest, if i had bought the car at the dealership, id have walked away but since i got it delivered and they had me by the bollocks saying i would be out of pocket for delivery.

Not once did they say, look its our fault we will pay delivery. Nor did they offer an immediate repair solution, leaving me in limbo. I had parked the car up upon delivery and refused to use it, incase they charged me mileage or said i damaged it.

Eventually they have arranged a smart repair to be carried out at my home. This is finally been done today, month or two after purchasing the car.

Since taking delivery, i have had to deep valet the interior due to marks and stains missed during dealer prep. Ive also had to have the blower motor replaced as it was sqweaking on low. I dont know if this was covered by warranty, as it had not fully failed and i didnt want to risk 185 pounds diagnostics fee if it wasnt covered by warranty.

All in all a miserable disappointing experience. Paid a premium price for approved used from a dealer and got a back street car dealer quality vehicle. I would not recommend this dealer unless you can view in person and are local to take vehicle back if you need to.

I am already a Sytner - Mini customer and my recent car servicing at Swansea resulted in my purchasing another Mini Countryman car. The sales staff gave me the care, consideration and courtesy I was looking for. Every single question was answered fully and honestly, leaving me more than happy proceed with the contract into which I was entering. I know I cannot mention names in a review, however, the staff at this particular company are exceptional in every way - good honest customer service is their watchword and I am delighted to recommend them and the company they represent with the highest and upmost praise. Many thanks

Excellent all round experience- friendly and very helpful staff,

Mini are great as usual.. there’s a reason I’m on my fifth and keep going back!

Communicating with Sytner representatives be telephone was made dreadfully difficult because the computer telephone system is so poor.
It clearly does not understand names or extension numbers and of course there is generally no one in reception.
Really poor for the last ten days.