Sytner Group - Sytner Wolverhampton BMW Reviews 192

I booked my car in to have the rear brakes replaced and check the front ones.Iwas told to bring it in at 9.30 03/06/2026 which I did I walked down the town to do a bit of shopping while car was being done then after about 45 minutes I received a phone call off BMW asking me what I wanted doing which was a bit of a shock I explained what I wanted doing and they asked me how I knew the rear brakes wanted doing and I explained that they had told me in November they were low I was told he would measure the front & back brakes and call me back. They called me back 1 hour & 29 minutes later and told me the rear brakes needed replacing which I had said when I took the car in. I was told it would take just over1 hour so after 1 hour I went back to the showroom and was told it would be another 20 minutes so I waited 55 minutes later I was told the service manager had gone for dinner and I would have to wait I said I had waited long enough so another technician brought my invoice and I paid it. I have used BMW mini for about 9 years and never had a problem but this time it was shocking service.

Exceptional service as always, Sam and Rosie in the service team are always very helpful and communication is bang on.
Staff on reception are always polite, professional and welcoming.
Only issue, there could be more larger petrol vehicles on you courtesy fleet. I had a X3 which i had to bring back as it was sold, i was then put into a X1 which with the miles i do for work was not comfortable at all. I was offered a electric IX which was amazing but again unfortunately with the miles i do per day this wasn't practical and i had to bring it back.

Communication was and remain poor in respect of the repair process. I have had to do they chasing of progress. Even since going in to the dealership and venting my frustration, nothing has changed despite assurances it would. I have now been without a car since 12th May 2026. I have no idea when my repair will be complete. I had to arrange my own hire vehicle despite the repair being a BMW warranty issue and there has been no offer a courtesy vehicle.

Took my 2022 Mini JCW for a major service today, having waited for 4-weeks for a courtesy car. I dropped the car off at 8.00am but the process took 20 minutes while the agent walked around with my driving licence for no apparent reason.
No inspection of my car although a 2 million page insurance contract was presented for the loaner for signature before getting it.
I informed the agent that my car was ceramic coated to which he immediately said, “okay, we won’t wash it as the chemicals can affect it.” Utter nonsense. Mini, BMW and most dealers offer ceramic coating and of course wash the vehicles still. 2 bucket method works fine.
The car was eventually advised as being ready at 4.30pm (took all day) and the charge was £685.00 for a mini! No video of the inspection as is standard by most professional dealers.
I arrived at 4.30pm and was asked to sit and wait, again for 20 minutes before the agent came, took payment, took the loaner keys, didn’t take me to my car, and didn’t hand it over; he just gave me my keys and an invoice. As promised, the car was not washed and neither was the inside touched or the windows cleaned.
It was without doubt, the worst car service I have ever received in 43 years of driving and having had most brands, I have context.
To summarise, £685 to change oil & filter, brake fluid, spark plugs, and filters on a Mini. The service agent interaction is akin to watching paint dry (it’s so slow).

Prior to the service, I received emails and calls asking me to consider part exchanging my car for another mini. Also, when the service schedule was confirmed to me, the agent mentioned changing the brake pads too. I told him the car has minimal mileage so this was not needed.

My overall experience was awful. This dealer constantly attempts to upsell, the reception agents are painfully slow, and the actual work IMO was back street quality with premium pricing. I still cannot believe £685 for a service and the car was not washed, vacuumed or in any way valeted.

The customer service from Luke Freeman and Jake Fielding

Phoned on 16th April to book my car in for M.O.T, and service for the third week in May. Always phone early to get the day I require , Told by automated message the only way I could speak to a real person was to wait for them to phone me back. When they finally phoned back I was told I only needed a M.O.T, and not a service for another 11,000 miles, I questioned this but they insisted so it was book In for the M.O.T. on the 21st May. A few weeks later i got three notifications on my dashboard for Microfilter, ultra filter, standard scope service. Had to go through phone procedure again to add these to my booking. Dropped car off at 9 AM as requested, told it would be ready mid afternoon. Then mid morning I get a call to say the work that needs doing is going to cost me over 900 HUNDRED POUNDS ?, I questioned this but I seemed be going round in circles with the person who I was talking to, so because I needed my car the next day I agreed, I was told then I could collect my car at 15.30 that afternoon. A 15.00 just as I was leaving my home to collect, I get another call to say my will not be ready today and can I leave it over night and collect it at 9AM the next day. I was not happy but he assured me it would be ready at 9AM the next day. So I turn up at 9AM my car is on the car park but I am told it has not had its M.O.T yet, it will be ready in 40 minutes, by this time I have lost the will to live, as nothing surprises me anymore, i am told my car is finally ready at 10.30. After booking my car in so early so I could get it back the same day and being told I only had to pay for an M.O.T, what happed next , with the cost and delay was a complete insult. Its so frustrating when you just want to have someone to explain thing to you but everyone you talk to there just smiles and offers you a coffee....

Work carried out quickly and efficiently.
Staff extremely helpful and pleasant.

From start to finish we have has amazing service. Daniel has been really helpful, kept us updated and we are happy we definitely made the right choice

Rosie looked after me, made sure everything went smoothly, followed up with a phone call to make sure i was happy. A very lovely young lady, looks amazing, you can tell she demonstrated genuine passion and dedication in her role, she is an asset to BMW.

Dropped the car off at approx 8.15am. Was told I'd be kept up to date on the service and the other works planned, expected car availability between 3pm and 4pm. Updates non existent. Received a call at 4.36pm to say the car was ready. I confirmed i would be there just after 5pm to collect, arrived approx 5.05pm. Kept waiting for 35 mins before I was able to take the car away.

The in cabin rattle I wanted BMW to sort is still there...payed £75 for no change.

Vehicle health check video arrived the next day...

Overall, not the service I was expecting from BMW.

The process was simple and transparent. Jamie Peverelle was a pleasure to deal with. I got a good price for my existing car which was better than Webuyanycar. Jamie was professional, courteous and communicative throughout the process

A great experience each and every time, the staff are always friendly and welcoming and always super professional.
They kept me updated with the works with my car and also were fully on time with when my car would be ready for collection. Alway an easy simple process. I would highly recommend BMW Wolverhampton

The staff knew exactly what the needed to do

Shocking service and zero aftercare. Sytner BMW Wolverhampton.
Major service booked at £570, then hit with another £900 for front discs and pads on the day. Agreed, was promised the car Monday. No update, I had to chase, then told it would be late Tuesday because they “didn’t have the parts”.
Turned up Tuesday, waited almost an hour just to be seen while the receptionist kept apologising and saying she’d chased them. Finally paid over £1,400 and drove away in a car with squealing brakes and vibration at 75–80mph.
Since then, it’s been endless chasing, broken promises of call backs and a service manager who simply doesn’t bother to respond.
For the money they charge, this level of incompetence and contempt for customers is appalling.

My car went in for a service and MOT - Jay who was my service advisor on the day was amazing, very friendly and very helpful.

Attached: Text of the complaint I made today:

I am writing to formally lodge a complaint regarding the service carried out on my vehicle today, April 27th, 2026, at your Sytner Wolverhampton dealership.

Upon collecting my car, I discovered two unacceptable issues that demonstrate a significant lack of professional diligence and quality control:
1. Failure to Reset Service Indicator: Despite the vehicle supposedly undergoing a brake fluid service, the "Brake fluid" notification remains active on the dashboard. This raises serious concerns as to whether the fluid was actually replaced or if the mandatory service protocol was simply ignored.
2. Interior Negligence (OBD/Bonnet Release Cover): I found the protective cover for the diagnostic port/bonnet release area detached and left on the passenger’s floor mat. Leaving the vehicle’s interior in this state, with components exposed and parts lying on the floor, is far below the premium standard expected from a BMW retailer.
As a BMW customer, I expect a high level of precision and care. Consequently, I request:
● Written confirmation and proof that the brake fluid replacement was physically performed.
● An immediate appointment to correctly reset the onboard service computer and properly
reinstall the interior trim.
● An explanation for these oversights and a gesture of goodwill to compensate for the
inconvenience and the time required to rectify your errors.

I have attached photographs documenting the state in which the car was returned to me. I look forward to your immediate response to resolve this matter.

Great experience. Ashley Raju was fantastic to deal with from start to finish and went above and beyond to help in finding the right car

We were looked after by a lovely young man, Sam Hole, who was very knowledgeable and really helpful, and gave us great advice about the vehicles we should look at. We never felt rushed, and nothing was too much trouble for him. Excellent customer service, as we previously experienced from BMW Wolverhampton between 2019 and 2023.

Empathy and understanding from Service Dept.