I was surprised a "While U Wait" appointment takes up to 3 hours. My brake fluid service prompted a recall on the starter motor. This was the first I'd heard of it. Work finally done, I got the vehic... See more
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Seen early for `MOT. ...explained time to wait and all testing passed no problems, all after x2 hours. Fee reasonable. Later e-mailed inspection showed slight other problem [wheel alignment requir... See more
Company replied
From my initial enquiry on a used I4 M50, James Hodgson & Syed Ahmed provided fantastic services to get the deal done & the car collected on a Bank Holiday Sunday just 4 days later. James was v... See more
Company replied
Outstanding service once again. We’ve known our salesman Jason Westbury for 14 years, and every experience has been exceptional. He treats us with respect, patience, and genuine kindness, making the c... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lever Street, WV2 1AD, Wolverhampton, England, United Kingdom
- 01902457000
3.8
Great
248 reviews
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I was surprised a "While U Wait"…
I was surprised a "While U Wait" appointment takes up to 3 hours. My brake fluid service prompted a recall on the starter motor. This was the first I'd heard of it. Work finally done, I got the vehicle health check document with a completely incorrect vehicle model, but my reg. The document didn't note the crack in my windscreen. or any issues at all. I received a video that suggested replacing 2 tyres.
September 15, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Prof Aubrey, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you found our team friendly, helpful and informative. Your feedback is truly appreciated and serves as a wonderful encouragement for us all.We look forward to welcoming you back to Sytner Wolverhampton BMW in the future. Kind regards, The Sytner Wolverhampton BMW Team
Had my car serviced and have a fault…
Had my car serviced and have a fault sorted, and a new car test drive, the test didn’t go ahead because the car was sold but Dominic couldn’t bother to tell me.
The fault wasn’t sorted but they told me it was, this dealership has no accountability, because they have sales they just don’t care and weather they listen to complaints or not is very questionable !!!! So customer service doesn’t exist!!
September 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Herjinder, we are sorry to hear about your disappointing experience with our service and communication. It is certainly not the standard we aim to provide, and we apologise for any inconvenience caused regarding the fault and the test drive situation. We appreciate your feedback and understand your frustration regarding the lack of accountability and customer service. We have sourced another vehicle and Dominic will be contacting you to arrange a test drive.
The prompt professional interaction
The prompt professional interaction, informative and on point. A little disappointing that for the conservative week I couldn’t and there wasn’t a courtesy car available.
September 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Mervyn, thank you for your kind words We are pleased to hear that your interaction was prompt and on point. However, we do apologise for the disappointment caused by the unavailability of a courtesy car. We understand how important this can be and appreciate your understanding. Your feedback is invaluable to us, and we hope to welcome you back to Sytner Wolverhampton BMW in the future. Thank you once again.
If you are disabled be prepared to be looked down on and with service time
Arrived at 9.30am appt time and was told on booking that I would have brakes front pads done and a MOT. At .1.30pm they told me that the car had been MOT and was awaiting to complete breaks and it would be ready around 2.30pm. Time came my partner asked can we go we need to pick child up from school and when we booked the appt we were told it would be around 3 hour wait. I’m disabled so by this point I was starting to fade. We were told that the brakes will still to be done?! My partner said please can we have the keys we will go to Kwik fit instead he gave me the pass MOT and the lady with Bob blonde hair made a remark to my partner at the desk she said well you don’t have to pay for it being disabled and was condoning the wait we had and that we were certainly looked at differently to the other customers good job I wasn’t at the desk at the time and my partner told me as we drove off. Not happy and the car had a service in August too so why the wait for brakes last year service said brakes would be needed too. Would not recommend if you are disabled they have no care for you.
September 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Sarah, we sincerely apologise for the experience you and your partner encountered during your visit. It is unacceptable that the waiting time and communication did not meet your expectations, especially considering your disability. We deeply regret any remarks that caused offence and recognise the importance of treating all customers with respect and care. Your feedback is taken seriously, and we appreciate you bringing these concerns to our attention. Thank you for sharing your experience.
My car's issue was not resolved
My car's issue was not resolved.
As a consequence, I have "lost" Sytner Wolverhampton BMW's phone number.
September 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Mr McDonald, we apologise that your car's issue was not resolved to your satisfaction. We appreciate your feedback and understand how frustrating this must be. It is never our intention to cause inconvenience, and we regret that you have lost our contact details. Should you wish to reach out in the future, we remain available to assist. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience with us. Our phone number is 01902 457000
New Car
Buying my car from Sytner Wolverhampton was a great experience the sales team were so helpful and the handover just brilliant thanks to Dominic Small and Jake fielding for making it so special.
September 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Linda, Thank you for your wonderful review. It is always our aim to provide exceptional service and to make every customer feel valued and supported throughout their car-buying journey. Your kind words truly mean a lot to the whole team at Sytner Wolverhampton. We hope you continue to enjoy your new BMW! Best wishes, The Sytner Wolverhampton Team
I booked my EV in for its first 2 year…
I booked my EV in for its first 2 year service for 8:45am. I dropped the car off at 8:30am . I was called an hour later by a technician to be told my car would be ready for 4:00pm to 4:30pm . I arrived at4:15pm and had to wait until 5:10pm before my car was ready. I had to keep asking at reception. The customer services rep who was very pleasant could not tell me why the car was delayed.
September 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear John, Thank you for your feedback. We sincerely apologise for the delay you experienced and the lack of clear communication. We understand how frustrating it can be to wait longer than expected without an explanation. Your comments are important to us, and we regret that your visit did not meet the high standards we aim to provide. We appreciate you acknowledging our customer services representative and will use your feedback to improve. Kind regards, Sytner Wolverhampton BMW
The service was brilliant from start to…
The service was brilliant from start to finish couldn’t fault it.
September 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Jo, Thank you for your 5-star review. It means a great deal to the entire team at Sytner Wolverhampton BMW to know that we could provide an experience that couldn’t be faulted. Your kind words are truly appreciated, and we hope to continue offering the same high standard of care whenever you visit us again. Thanks once again for your valued feedback.
Amazing experience from BMW Wolverhampton
From my initial enquiry on a used I4 M50, James Hodgson & Syed Ahmed provided fantastic services to get the deal done & the car collected on a Bank Holiday Sunday just 4 days later. James was very friendly and helpful from the moment I arrived at the BMW Wolverhampton site (an hour and a half away from me). He took the time to go through all the features, setting up for my preferences as well as answering my questions.
The showroom was also stunning!
I will definitely use BMW Wolverhampton again in the future.
The whole experience was a credit to James. Syed, the retailer & Sytner.
August 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you, Mr Linnell, for your review. We are delighted to hear that James Hodgson, Syed Ahmed, and the entire team provided such a fantastic experience from initial enquiry to collection.Your kind words are very much appreciated, and we are honoured to have earned your trust. We very much look forward to welcoming you back to BMW Wolverhampton in the future.
Professional yet friendly
Professional yet friendly
Particularly Jay and his colleague at Sytner Wolverhampton
Your Business Centre is a great asset to me and a very worthwhile investment in customer satisfaction
August 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Tim and Frances, Thank you for your kind and thoughtful review. Your satisfaction is our utmost priority, and your encouraging words truly mean a great deal to the entire team here at Sytner Wolverhampton BMW. We look forward to welcoming you again soon. Kind regards, Sytner Wolverhampton BMW
Bought extended warranty but dealer has…
Bought extended warranty but dealer has said it is not valid for this repair and has charged me.
August 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Sukhjiwan, We apologise for the frustration caused regarding the extended warranty and repair charges. We understand how important it is to have clarity on what is covered. Our aim is always to be transparent with all warranty terms and conditions. We appreciate your feedback and regret that your experience did not meet expectations. Should you wish to discuss this matter further, please feel free to contact us directly. Kind regards, Sytner Wolverhampton BMW
Daniel and Paige were the utmost…
Daniel and Paige were the utmost professional in every way! They couldn’t do enough for me and every detail from start to finish was executed for me as the customer to the highest standard!!!! And that’s why I’m an existing customer at BMW mini and have been for many years now. I would like to thank them dearly . kind regards Jason
August 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Jason, Thank you for your kind and thoughtful words. Your support means the world to us, and we look forward to welcoming you back again soon. Kind regards, The Sytner Wolverhampton BMW Team
Excellent `MOT service.
Seen early for `MOT. ...explained time to wait and all testing passed no problems, all after x2 hours.
Fee reasonable.
Later e-mailed inspection showed slight other problem [wheel alignment required].Very good all round service.
**Show room needs front door access for pedestrians**
August 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Dr Cooke, Thank you for your kind words and positive feedback regarding your recent MOT and overall experience at Sytner Wolverhampton BMW. We are delighted to hear our team provided clear explanations and that the testing was completed efficiently. It is also good to know you found the fee reasonable and appreciated the follow-up email highlighting the wheel alignment. We value your suggestion about front door access for pedestrians in the showroom and are grateful for your honest and constructive comments. ind regards, Sytner Wolverhampton BMW Team
Outstanding service once again
Outstanding service once again. We’ve known our salesman Jason Westbury for 14 years, and every experience has been exceptional. He treats us with respect, patience, and genuine kindness, making the car‑buying process something we actually look forward to. His skill, integrity, and commitment to great customer care are exactly why we keep coming back. First‑class service from a first‑class person.
August 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you, Patrick, for your feedback. We are delighted to hear that Jason has consistently provided you with exceptional service over the past 14 years. Your continued trust means a great deal to us, and we’re honoured to have such a valued customer. We look forward to many more years of supporting you with the same first-class care.
car check
good work all round and plenty contact to keep me up to date
August 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Jennifer & Paul, Thank you for your kind words and for taking the time to share your experience .Your feedback is truly valued, and we hope to continue providing you with the same high standard of service in the future. Best wishes, The Sytner Wolverhampton BMW Team
Was kept updated regarding time frames…
Was kept updated regarding time frames which was helpful. My car was recalled for starter motor replacement, my original booking was cancelled, despite being assured I would get a rebook, non materialised until I called again.
When eventually booked, service was good.
August 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Isaac, thank you for your feedback. We apologise for the inconvenience caused by the cancellation and the delay in rebooking your starter motor replacement. We appreciate you taking the time to share your experience and hope to provide you with a smoother service in the future. Best wishes from the team at Sytner Wolverhampton BMW.
Great and friendly staff
Great and friendly staff. Service was very quick and to high standards
August 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Kris, Thank you for your kind words and positive feedback. It is always our aim to ensure every customer feels valued and well cared for. Your support means a great deal to us, and we look forward to welcoming you back to Sytner Wolverhampton BMW in the future. Best regards, The Sytner Wolverhampton BMW Team
From first enquiry to the drive away in…
From first enquiry to the drive away in the new car was seemless including the park exchange with my old car. Really please with the experience I had.
August 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Christopher, Thank you for your kind words and for taking the time to share your experience with us. It’s wonderful to know you were pleased with the part-exchange service and overall experience. Your satisfaction is very important to us, and we truly appreciate your support and custom. Best wishes, The Sytner Wolverhampton BMW Team
Went in for small warranty repair
Went in for small warranty repair , Great Service from start to finish! And they washed the car
August 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words and positive feedback. We are delighted to hear that you received great service throughout your visit for the warranty repair. Your satisfaction means a great deal to us, and we hope to welcome you back to Sytner Wolverhampton BMW in the future. Thank you once again.
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