Service was easy and efficient, even with extra work needed was completed on time and good value. Information from the staff was excellent. Highly recommended.
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We came in a week ago and dealt with Raheem. He was very patient explaining all aspects regarding buying the car taking the time to explain any queries and options available. Raheem was also extreme... See more
Company replied
Been back with my vovo EC90 B5 for a polestar tune, what a differance in performace, well worth it, as alway staff cant fault, im very impressed with the performance of my volvo, Check it out you wi... See more
Company replied
The car service was fine but contacting the dealership is extremely frustrating. It takes ages to get a message through. The response is usually at an inconvenient time or not at all. If its not pos... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Bluebell Way, PR2 5PZ, Preston, England, United Kingdom
- 01772806666
4.4
Excellent
120 reviews
Asks customers to review
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Fast friendly efficient couldn’t ask…
Fast friendly efficient couldn’t ask for anything better really good experience from start to finish
September 2, 2026
Unprompted review
Service was easy and efficient
Service was easy and efficient, even with extra work needed was completed on time and good value. Information from the staff was excellent. Highly recommended.
September 2, 2026
Unprompted review
Efficient quick service
Efficient quick service . However the valet was very superficial
September 2, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Professional, reliable & responsive
Great car & Raheem Arshad was professional, reliable & responsive to our needs throughout the purchase process
September 1, 2026
Unprompted review
Reply from Sytner Group - Volvo Cars Preston
Good morning Dave. Thank you for your kind words and taking the time to share your experience. We are delighted to hear that you are pleased with your new car and that Raheem provided professional, reliable, and responsive service throughout your purchase. It’s always our aim to meet the needs of our customers fully, and your feedback is greatly appreciated. Regards, Tony Kiss, Head of Business.
All the staff were polite and helpful
All the staff were polite and helpful. The waiting area is light,airy and relaxing.
August 28, 2026
Unprompted review
Reply from Sytner Group - Volvo Cars Preston
Good morning Martin. Thank you for your kind words. We’re delighted to hear such positive feedback from your recent visit and we look forward to welcoming you back in the future. Regards, Tony Kiss, Head of Business.
Battery change
We arrived early.but we were promptly attended to, staff were very pleasant,professional and efficient, waiting time was comfortable and facilities were excellent,thank you.[motability vehicle]
August 17, 2026
Unprompted review
Reply from Sytner Group - Volvo Cars Preston
Good afternoon Graham. Thank you for your kind words and for taking the time to share your experience at Volvo Cars Preston. We are delighted to hear that our team provided a pleasant, professional, and efficient service and that our facilities met your expectations. We truly appreciate your positive feedback and look forward to welcoming you again in the future. Regards, Tony Kiss, Head of Business.
We were made to feel very welcome
We were made to feel very welcome, Lindon Rimmer was very helpful and very patient explaining everything in the car and adding our phones he made the process very easy for two clueless tech pensioners.🤣
August 17, 2026
Unprompted review
Reply from Sytner Group - Volvo Cars Preston
Thank you for your lovely review, Barbara. We are delighted to hear that Lindon made you feel so welcome and provided clear explanations throughout your visit. Helping you get comfortable with the technology in your new car is exactly what we aim for, and it’s wonderful to know the process was easy and enjoyable for you both. Your kind words are truly appreciated, and we hope you continue to enjoy your Volvo for many miles to come! Regards, Tony Kiss, Head of Business.
Poor service at Volvo Preston
Tried to arrange for a service at Volvo Preston who appear to only offer an automated response to my enquiry. Whilst they provided a prompt email indicating that they would call back, they did not. This is the second occasion in 12 months that I have experienced poor service with this dealership. If Volvo had an alternative servicing garage nearby, I would certainly go elsewhere.
August 7, 2026
Unprompted review
Reply from Sytner Group - Volvo Cars Preston
Good afternoon, we sincerely apologise for the disappointing experience you have had with our service team. It is certainly not the standard we aim to provide, and we fully appreciate your frustration at being left without a follow-up call. Your feedback is important to us, and we regret any inconvenience caused. Thank you for bringing this to our attention. Regards, Tony Kiss, Head of Business.
The car service was fine but contacting…
The car service was fine but contacting the dealership is extremely frustrating.
It takes ages to get a message through. The response is usually at an inconvenient time or not at all.
If its not possible to ring and speak to a human they will lose customers
August 6, 2026
Unprompted review
Reply from Sytner Group - Volvo Cars Preston
Good afternoon, thank you for your feedback. We are pleased to hear that you found the car service satisfactory, however, we sincerely apologise for the frustration you experienced when trying to contact us. We appreciate how important it is for our customers to reach a member of staff promptly and at a convenient time. Your comments are valued, and we understand your concerns regarding communication. We hope future interactions will be more positive and seamless for you. Regards, Tony Kiss, Head of Business.
Volvo Syntner Preston
We came in a week ago and dealt with Raheem. He was very patient explaining all aspects regarding buying the car taking the time to explain any queries and options available. Raheem was also extremely helpful with a few follow up queries later.
A mention also for Jack (think that’s the correct name) who took us for a test drive as well as going through the car settings, and dealing with phone connection issues.
My first experience with Syntner Preston was very favourable so would definitely recommend this company.
July 24, 2026
Unprompted review
Reply from Sytner Group - Volvo Cars Preston
Good morning, Bryan. Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear Raheem and Jack provided excellent assistance and made your first visit to Sytner Preston a positive one. It’s good to hear that you felt supported throughout the process and that your queries were thoroughly addressed. Your recommendation means a great deal to us and we look forward to welcoming you back in the future. Regards, Tony Kiss, Head of Business.
Been back with my vovo EC90 B5 for a…
Been back with my vovo EC90 B5 for a polestar tune, what a differance in performace, well worth it, as alway staff cant fault, im very impressed with the performance of my volvo,
Check it out you will not be disapointed.
July 29, 2026
Unprompted review
Reply from Sytner Group - Volvo Cars Preston
Thank you, Barrie, for your kind words and fantastic feedback. We’re delighted to hear that your Volvo XC90 B5 with the Polestar tune has made such a difference to your driving experience. It’s wonderful to know our team provided the high level of service you expect and deserve. Your recommendation means a great deal to us. We look forward to welcoming you back to Volvo Cars Preston in the future. Regards, Tony Kiss, Head of Business.
Customer service questionable
Service repair was fine, but when I challenged the labour cost was told in no uncertain terms " I can't be arsed to argue with you for 30 mins of labour".
I wasn't arguing, merely asking why I was charged for 1.5 hours when work only took 1 hrs.
Very rude and unwarranted.
July 13, 2026
Unprompted review
Reply from Sytner Group - Volvo Cars Preston
Good afternoon. We are sorry to hear about your experience. We would like to invite you to contact our Head of Business, Tony Kiss, at tonykiss@sytner.co.uk, who will be happy to discuss this matter with you further. Kind regards, Volvo Cars Preston
Not happy ! Communication terrible !
Not happy ! Communication terrible !
I asked Volvo servicing on two occasions to look at my tyres (as there is a nail in one of the tyres) twice by text with service dept and I left a phone message.
No one has come back to me.
I just received a video by email showing the engineer checking the tyre treads.
As I’m disabled if this has not been attended to I could breakdown.
Communication for me as a motability customer has been very poor I don’t know now if anything has been done about the tyre.
It is impossible to speak to anyone in service as an automated service is always on.
I had a BMW last time and the service was amazing, they had a designated motability contact who was easy to get hold of. This is the first time I’ve had a Volvo - very disappointed.
July 13, 2026
Unprompted review
Reply from Sytner Group - Volvo Cars Preston
Dear Lindsay, We sincerely apologise for the poor communication you have experienced and understand your concerns, especially given your circumstances. Your safety and satisfaction are very important to us. We would like to invite you to contact our Head of Business, Tony Kiss, at tonykiss@sytner.co.uk, who will be happy to assist you personally and ensure your concerns are addressed promptly. Thank you for bringing this to our attention. Kind regards, Volvo Cars Preston
I bought the car remotely from Volvo…
I bought the car remotely from Volvo Preston and the sales team were very friendly and great to deal with. Can't fault the service received. Thank you.
July 9, 2026
Unprompted review
Service while u wait
Easy process and all facilities you need while you wait. Car gets it annual clean ( probably only one till next service !).
June 16, 2026
Unprompted review
Reply from Sytner Group - Volvo Cars Preston
Hi Philip, thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that you found the process easy and appreciated the facilities available while you waited. It’s great to know your car received its annual clean – a little extra care always makes a difference. We truly value your continued support and look forward to welcoming you back for your next service. Wishing you many enjoyable miles ahead!
We have dealt with Becca at Sytner…
We have dealt with Becca at Sytner Preston and she has been impeccable throughout. She has accommodated our needs and had to juggle the customers. Very happy with the experience, which is unusual for me when it comes to car sales. Keep up the good work 👍
June 8, 2026
Unprompted review
Reply from Sytner Group - Volvo Cars Preston
Good morning Chris - Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Becca provided impeccable service and was able to accommodate your needs so effectively. It’s wonderful to know that your experience with us has been a positive one, especially when car sales can often be challenging. Your feedback is greatly appreciated, and we will be sure to pass on your compliments to Becca. Best wishes from all of us at Volvo Cars Preston.
Excellent service
Excellent service, friendly staff, nothing seems too much trouble, they are always willing to assist.
May 29, 2026
Unprompted review
Reply from Sytner Group - Volvo Cars Preston
Good afternoon Michael. Thank you for taking the time to share your experience with us. We are happy to hear that our team provided excellent friendly service. It is always our aim to ensure every customer feels valued and supported, so your feedback truly means a great deal. We look forward to welcoming you back to Volvo Cars Preston in the future. Regards, Tony Kiss, Head of Business.
The overall experience was excellent…
The overall experience was excellent nothing was to much of a problem to help and sort. The two Jack's where very professional and went out of there way to help. Jack Fitzpatrick did a personal video of the car for us to show the features and honest opinions. Jack Edmondson saw us on Saturday to take the car out for a test drive and was very personal and went out of his way to collect me from the train station on the day of the collection of the car. The jobs that needed doing they got them sorted for me. The after care is excellent and I will be back to have a front and rear dash cam fitted at Preston which is not my nearest dealer, but because of them both I will drive to Preston to have it fitted. The Overall experience from start to completion was very impressive. The dealership was excellent and a special mention to the two Jack's to point that when my wife need a new car we will be going to them.
May 15, 2026
Unprompted review
Reply from Sytner Group - Volvo Cars Preston
Thank you Christopher, for your wonderful review. We are delighted to hear that Jack Fitzpatrick and Jack Edmondson provided such a personal and professional service throughout your experience. It’s fantastic that the aftercare met your expectations and that you felt supported from start to finish. We look forward to welcoming you and your wife back to Volvo Cars Preston in the future. Regards, Tony Kiss, Head of Business.
Excellent experience
Excellent experience, first service for XC40. All the staff were warm and welcoming, particularly Rachel and the staff on the service desk. There was an issue with the software upload, but I was happy to wait and I was kept updated throughout - I was even offered to be driven home and the car dropped off for me later in the day.
May 28, 2026
Unprompted review
Reply from Sytner Group - Volvo Cars Preston
Good afternoon Claire. Thank you very much for your kind words and for sharing your experience with us. We are delighted to hear that Rachel and the service desk team made you feel so welcome during your XC40’s first service. We appreciate your patience regarding the software upload and are pleased that our updates and transport offer helped make the wait more comfortable. It’s wonderful to know you felt well looked after throughout. We look forward to welcoming you back in the future. Regards, Tony Kiss, Head of Business.
Service.
Arrived for 8am for my 1st service. Friendly reception, offered refreshments and a very comfortable chair while I waited. Car washed and vacuumed too. Thank you.
May 28, 2026
Unprompted review
Reply from Sytner Group - Volvo Cars Preston
Good afternoon. Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you found our reception friendly and enjoyed the refreshments and comfortable seating while you waited. We look forward to welcoming you back for your future servicing needs. Regards, Tony Kiss, Head of Business.
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