I usually deal with Wimbledon Audi who are extremely poor at communication. West London Audi are the total opposite and I'm happy to go out of my way to use them instead. Sam was great and explained t... See more
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Great friendly staff and service. It’s a shame there isn’t a collection service or courtesy car offered as the garage is in an awkward spot with limited transport links.
Always a good experience with West London Audi. This visit was for a service and MOT and I was able to wait while they did it. All the staff I encountered were very friendly and welcoming. Special men... See more
Visited the showroom to meet Thomas Whyte to have a look at a new car. Thomas was great and helped me select the right car. Having decided to pursue a purchase Thomas guided me through the whole proce... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
958 Great West Rd, TW8 9BQ, Brentford, United Kingdom
- 020 8380 4000
4.6
Excellent
1K reviews
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Great Service & facilities
The facilities whilst waiting for my vehicle, staff members were very nice
Malik Shehzad was fantastic and gave me regular updates during the day in regards to my vehicle and explained the report to me afterwards
January 21, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Charlie, thank you very much for your kind words and for taking the time to share your experience with us. Your positive feedback is greatly appreciated and motivates us to maintain high standards. We look forward to welcoming you back in the future.
Great service today at Audi
Great service today at Audi! Nitish Varsani made the whole process easy. He wasn't pushy and provided exactly the right amount of guidance and support. I'll definitely be coming back to him for my next service if he’s still available.
January 28, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Ankith, thank you very much for your kind words and for taking the time to share your experience. We truly appreciate your loyalty and look forward to welcoming you back for your next service. Best wishes from the team at West London Audi.
Thank You David Taylor of West London…
Thank You David Taylor of West London Audi
Its not often I will spend the time to write a review but credit ware credit due, I popped into West London Audi as i was passing to enquire about part x my company car, David took the time to asked me what I needed and with in an hour David had found a car and in stock, all very easy.
I pick the car up two days cant wait, Thank you David for all your help.
January 29, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Thank you Martin, for your kind words and for taking the time to share your experience. We’re delighted to hear that David was able to assist you so efficiently and find the perfect car within such a short time. We hope you enjoy your new vehicle and look forward to welcoming you back to West London Audi in the future. Thanks again for your lovely review.
Very welcoming and professional staff
Very welcoming and professional staff. Great premises. Car was delivered ahead of plan.
January 23, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Bruno - Thank you very much for your kind words and positive feedback. We look forward to welcoming you back to West London Audi in the future. Best regards, West London Audi Team
⭐️⭐️⭐️⭐️⭐️ Outstanding service from Claudiu at West London Audi
⭐️⭐️⭐️⭐️⭐️
We recently purchased our new car from West London Audi and had the absolute pleasure of being looked after by Claudiu. From start to finish, the experience was seamless, professional, and genuinely enjoyable.
The handover was smooth and clearly explained, and we drove away feeling confident, valued, and delighted with our new car.
A big thank you to Claudiu for such exceptional customer service — he truly represents Audi at its best. We wouldn’t hesitate to recommend him and West London Audi to anyone looking for a premium car-buying experience.
January 26, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Alexandra, thank you ever so much for your wonderful review. We greatly appreciate your recommendation and hope you continue to enjoy your new Audi for many miles to come. Warm regards, West London Audi Team
Excellent personal service
Excellent personal service, very clear communication and delight to deal with all round.
January 16, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Joe, thank you ever so much for your kind words and for taking the time to share your experience with West London Audi. We look forward to welcoming you back in the future. Best wishes, The West London Audi Team
Reply from Sytner Group - West London Audi
Mason, thank you very much for your fantastic 5-star review. Thanks once again for choosing West London Audi. Best regards, The West London Audi Team
Very welcoming plus venue very pleasant…
Very welcoming plus venue very pleasant staff very helpful .
January 13, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Maura. Thank you ever so much for your kind words. We are delighted to hear that you found our venue welcoming and pleasant, and that our staff were helpful throughout your visit. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
West London Audi - Great Customer Service
David T at West London Audi was super helpful, patient and informative and made the whole experience very good. The showroom is also worth just visiting.
January 3, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Thank you very much for your kind words and positive feedback. We are delighted to hear that David T provided such a helpful, patient, and informative experience during your visit. It’s wonderful to know that the showroom itself made a favourable impression as well. Your support means a great deal to us, and we hope to welcome you back to West London Audi in the future. Wishing you many enjoyable journeys in your new vehicle.
Ben was great from beginning to end
Ben was great from beginning to end. Kept to timetables no wasted time new everything I needed to know
January 6, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Thank you very much for your kind words Matt. We’re delighted to hear that Ben provided such a positive experience from start to finish. It’s great to know that the timetables were adhered to and that you felt well informed throughout. We always aim to offer a smooth and efficient service, so your feedback is truly appreciated. We hope to welcome you back to West London Audi in the future and continue to meet your expectations. Thanks again for your support.
All the employees were lovely and I was…
All the employees were lovely and I was able to stay and wait for my car in the customer business lounge. Malik who was looking after my car was very helpful. He always came and updated me about the progress of my car.
January 2, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Safiya - Thank you very much for your kind words and for taking the time to share your experience. Your positive feedback means a great deal to us, and we look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Car was repaired in 1 day as arranged…
Car was repaired in 1 day as arranged so I had it back that evening.
December 10, 2025
Unprompted review
Reply from Sytner Group - West London Audi
Dear Martin, Thank you very much for your kind words and for taking the time to leave us a 5-star review. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Best wishes, The West London Audi Team
Good communication and ability to sort…
Good communication and ability to sort out the problem.
December 19, 2025
Unprompted review
Reply from Sytner Group - West London Audi
Dear R Hooley, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We look forward to assisting you again in the future.
Its my 3rd Audi & the experience &…
Its my 3rd Audi & the experience & professionalism is always 5 stars.
This time I was on a dealine as I was travelling out of London & The support to gets things moving so I could drive away with my new car was amazing & smooth.
December 18, 2025
Unprompted review
Reply from Sytner Group - West London Audi
Dear Hugo, Thank you ever so much for your kind words and for choosing West London Audi for the third time. We truly appreciate your continued trust and look forward to welcoming you back in the future. Wishing you many happy miles in your new Audi! Best regards, West London Audi Team
smooth experience
December 18, 2025
Unprompted review
Reply from Sytner Group - West London Audi
Dear Alexander, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found your experience with West London Audi to be smooth. We look forward to welcoming you back in the future. Best wishes, West London Audi Team
Three Audis Later, Still Impressed with West London Audi
I have owned three Audis over the years – all purchased from West London Audi – and I continue to have them serviced there for complete peace of mind. The service has always been excellent, and my recent experience was no exception. Malik was professional, courteous, and kept me fully updated throughout the progress of my car’s service. His communication and attention to detail made the whole process smooth and stress-free. Highly recommended – a great team that delivers consistently high standards.
December 18, 2025
Unprompted review
Reply from Sytner Group - West London Audi
Dear Vik R, Thank you ever so much for your kind words and for choosing West London Audi for the third time. We truly appreciate your continued trust and look forward to welcoming you back in the future, West London Audi Team
Malik was fantastic
Malik was fantastic! Looked after me very well as always. Thank you!
December 18, 2025
Unprompted review
Reply from Sytner Group - West London Audi
Dear Mr K, Thank you ever so much for your kind words. We are delighted to hear that Malik looked after you so well, as he always strives to provide the best possible service. We look forward to welcoming you back again soon. Best wishes, The West London Audi Team
My confidence in Audi, renewed
I’ve always serviced my car with Audi, but recent experiences elsewhere had been disappointing. West London Audi was a breath of fresh air — polite staff, a pleasant environment, and quality work. My service agent, Nitesh, was excellent throughout, and I’ve since signed up to a service plan with them. They’ve completely restored my confidence in the Audi brand.
December 16, 2025
Unprompted review
Reply from Sytner Group - West London Audi
Dear Mr O’Reilly, Thank you very much for your kind words. We are delighted to hear that Nitesh and the team at West London Audi provided you with a pleasant and professional experience. Your feedback means a great deal to us. Kind regards, West London Audi Team
TIMING EXCELLENT AND WHO;E EXPERIENCE…
TIMING EXCELLENT AND WHO;E EXPERIENCE VERY GOOD
December 8, 2025
Unprompted review
Reply from Sytner Group - West London Audi
Dear Peter. Thank you very much for your kind words and for taking the time to leave us a 5-star review. We look forward to welcoming you back to West London Audi in the future. Kind regards, The West London Audi Team
Nayan Patel makes every visit…
Nayan Patel makes every visit exceptional when I go to WEST LONDON AUDI. Everything is explained in detail , all is done with speed and efficiency. Nothing is left to chance.
Been with the branch for 20 years so dont intend going anywhere else.
December 16, 2025
Unprompted review
Reply from Sytner Group - West London Audi
Dear Emma. Thank you ever so much for your kind words and continued loyalty over the past 20 years. We truly value your support and look forward to welcoming you back for many years to come. Best wishes, West London Audi Team
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