T-Dimension Ltd Reviews 4,619

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

I placed my order on april 16, it was paid in full, nothing happened until i received an email from t-dimension on 8 of May saying it was out of stock and I would be fully refunded, it's now the 21 of... See more

Rated 5 out of 5 stars

Address confirmation part was unusual for sure. Other than that everything went smoothly, only took a bit more time to receive order than expected. Communication with store was at a very good level, p... See more

Company replied

Rated 4 out of 5 stars

Quick responses, but due to lack of control throughout the delivery process you wait a bit over 2 weeks to receive your high-price camera without a real tracking ability. In addition it´s not... See more

Company replied

Rated 5 out of 5 stars

I wanted the new S24, but the Hong Kong or USA version which come with the latest Qualcomm SoC instead of the Exynos. T-Dimension had everything I needed: lower price than every single competitor, no... See more

Company replied

Company details

  1. Photo Shop
  2. Cell Phone Store

Written by the company

Founded in 2003, T-Dimension offers and delivers Photography Equipment to customers around the world as an eTailer. The HK-based company served satisfied clients and has been well rated in trusted channels such as: eBay/Amazon/Lazada/Taobao. Treasuring Great Moments of Life leads to Happiness, hence our eShop focuses in the range of Photography Equipments. The T-Mission is to ensure Quality Service that includes the following: Delivery, Shopping Experience, Community & Customer Support. AU Facebook Page: https://www.facebook.com/TDimension/ UK Facebook Page: https://www.facebook.com/TDimensionUK/


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

They are a pain in the ass asking for…

They are a pain in the ass asking for all kind of documents to send you the documents, but the product came and with good quality

November 24, 2023
Unprompted review
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Reply from T-Dimension Ltd

Thank you for supporting T-Dimension.

Regards,

T-Dimension

Rated 4 out of 5 stars

Order of Nikon Camera

No specific problem for the order of my camera. Just no information about the real date of delivery (date of dispatch, who is the transporter...).
Price is correct. Answers by e-mail is correct too.

December 1, 2023
Unprompted review
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Reply from T-Dimension Ltd

Thank you for supporting T-Dimension.

Regards,

T-Dimension

Rated 5 out of 5 stars

Fast shipment

Fast shipment, very good customer service.

November 6, 2023
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Reply from T-Dimension Ltd

Thank you for supporting T-Dimension.

Regards,

T-Dimension

Rated 5 out of 5 stars

Worked great

Quick delivery time, product as ordered, fast support. Worked great for me.

October 9, 2023
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Reply from T-Dimension Ltd

Thank you for supporting T-Dimension.

Regards,

T-Dimension

Rated 4 out of 5 stars

Quick responses, but lack of information

Quick responses, but due to lack of control throughout the delivery process you wait a bit over 2 weeks to receive your high-price camera without a real tracking ability.

In addition it´s not really cool for us Europeans to be asked for personal papers like an ID, pay check etc. just in order to verify the person itself.

Just never do it! Blank everything out which is not for public, if you really want to buy here. This feels really bad from customers perspective.

But over all, camera arrived, new as ordered, so the result ist fine.

October 28, 2023
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Reply from T-Dimension Ltd

Thank you for supporting T-Dimension.

Regards,

T-Dimension

Rated 5 out of 5 stars

excellent communications

excellent communications when I had accidently left my phone number off the original order.
Prompt delivery, good tracking

October 22, 2023
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Reply from T-Dimension Ltd

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Regards,

T-Dimension

Rated 5 out of 5 stars

Great

Great! Happy to buy again!

September 24, 2023
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Reply from T-Dimension Ltd

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Regards,

T-Dimension

Rated 5 out of 5 stars

Good job guys

Great experience despite the initial documents request.
They've delivered (the best price zenfone one can find) in Italy in a week or so... the pack was tracked and if any problem occurs they reply fast. Awesome 👍

November 9, 2023
Unprompted review
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Reply from T-Dimension Ltd

Thank you for supporting T-Dimension.

Regards,

T-Dimension

Rated 5 out of 5 stars

Great price, great experience.

They are fast, trustable and have really great prices. It's true they ask for some infos and documentation about you and your address and I'm not sure why, but once it's all set, the shipping happens right away and they're also really fast in responding to your emails whatever doubt or request you might have. The product was 100% new and perfect. I strongly recommend and will buy on their website again.

October 31, 2023
Unprompted review
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Reply from T-Dimension Ltd

Thank you for supporting T-Dimension.

Regards,

T-Dimension

Rated 4 out of 5 stars

Slight problems but nothing really unexpected

I had more communication with T-Dimension than I'd like. After placing my order of about US$5000 I underwent sort of approval that my order and address are real. I used my work address, so I ended up providing a copy of my payroll and personal ID. This took about 4 iterations and reminders and resulted in about a week delay in dispatching my order.
The actual delivery via UPS was fine and quick.
The goods arrived in an open box, which is in accordance with the company's policy stated in every e-mail. They say they carry out "quality check".
The goods are genuine. Strangely, the camera language was set to Hungarian, the battery was completely empty and the display slightly dirty from touch control.
But overall, I'm satisfied. There were slight problems but nothing really unexpected. The price was very low.

October 8, 2023
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Reply from T-Dimension Ltd

Thank you for supporting T-Dimension.

Regards,

T-Dimension

Rated 5 out of 5 stars

Bought the Vivo x90

Bought the Vivo x90, been using it about 3 weeks now, overall good phone, using for FB, casting to my tv, takes good photos, so far so good.

November 2, 2023
Unprompted review
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Reply from T-Dimension Ltd

Thank you for supporting T-Dimension.

Regards,

T-Dimension

Rated 1 out of 5 stars

Foreign Payment Fees after they couldn't ship order.

They did not ship me what I ordered, stating that the one item that they had was damaged and they had no more stock to replace it. I was refunded by the company, but then socked with a foreign payment fee even after the cancelled order.

October 4, 2023
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Reply from T-Dimension Ltd

Thank you for the message. Regarding your order for this item, we are sorry that our distributor suddenly lacks the stock for this model, and there is no ETA for restock. We have tried to look for some other distributors, but failed. We apologize for the inconvenience caused to you.

Also, we won't charge any extra fee for the cancelled order. If you have be asked for the extra fee, please contact PayPal directly regarding the issue.

Thanks and regards,
T-Dimension

Rated 1 out of 5 stars

Opend box and ignored after the deal is done

To start of I want to say that this is my 7th phone from T-dimension since 2018 (i bought couple of them for my friends).

This time I bought a S23 Ultra from one of T-dimensions Ebay account (eurocart4 to be exact), and after receiving the phone i discovered that one of the seals was broken, so i thought that this is not a big deal, maybe they wanted to check the phone or something. I asked the seller about this situation, and I even provided the video where i unboxed the phone, and asked why i didn't received invoice, but they never answered me (on Ebay or any email). This is how they treat their loyal customers, I do feel like i just lost a warranty for a 1000 EUR phone, since they can just simply ignore their customer if there is any question/problem to appear. I would suggest just paying extra 100-300 EUR/USD and buy it locally, to avoid being ignored after the deal is done.

UPD: Well for some reason seller even flagged my review as "not genuine", but i do have all the evidence of purchase. What is the reason for being so hostile towards your client? I literally asked for a invoice and about the box, just wow.

October 8, 2023
Rated 5 out of 5 stars

Everything went well

Everything went well
what they say they do
the shipment was smooth according to the timeframe they had anticipated

September 22, 2023
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Reply from T-Dimension Ltd

Thank you for supporting T-Dimension.

Regards,

T-Dimension

Rated 5 out of 5 stars

Always a great experience

I have bought an expensive phone and a camera lens from T-Dimension. Both times everything went perfectly. They do require you to send proof that you are who you are (sent a copy of my licence and a bank statment) think this is just for higher priced items, which is assuring they won't sell to stolen credit cards.

You save so much money compared to buying any where else. It's amazing value. Also had to contact customer service and they were very quick and helpful.

October 18, 2023
Unprompted review
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Reply from T-Dimension Ltd

Thank you for supporting T-Dimension.

Regards,

T-Dimension

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