T Mobile Reviews 604

Buyer beware! This company is stealing money from me.
I was a Sprint customer and then they merged with T-Mobile last year. I switched to Verizon in November.
T-Mobile has charged me in December and January (almost $300 in fraudulent charges). No prior warning or invoices. No explanation.
After the first unexplained charge, I called in and was assured it was just the final charge for service provided in November. They assured me that I didn't need to return my device since it was paid off.
Understandable, but it's concerning that they said I couldn't have an invoice since I wasn't actually a customer.
In fact, their customer support team has denied me any explanation, stating that I don't have a T-Mobile account. Conveniently, while they have blocked me out of their system, they still kept my bank account information on file so they can continue to take money.
They randomly took $173 out of my account yesterday. I called support to ask why and they said they can't help me because I don't have an account number.
I asked how to get an account number and they said that I can't get one because I am not a customer.
So they have me stuck in a frustrating loop here.

I purchased T-Mobile 5G Internet service and received the small gateway device and was ready to setup, which requires the download on a mobile device of the setup app. This app is the only way to install and manage the network. Well, trying to download the app is a lottery, a crap-shoot, the spinning magenta ball!! Remove and reload, forget your network, add the network. Hours later you eventually get the app. The setup and install is very easy, change the passwords and you are ready with a 5G wireless network giving you any where from 100-400 mps! But why can't this world wide company with leading edge technology have you download the main key to the network like any other app from the App Store??? Please find out and tell me.

If I could give less than one star I would! I’ve never had as many issues as I have with T-Mobile. Overwhelming amount of headaches from start to finish, customer service reps never have the same info as the one I spoke to before. Told one thing, then see chargea wrong on bill. Every single month from August to Jan I had issues with my plan. I had to repeat my complaint and account info to 3 different reps in one day today… one hung up on me, the other pawned me off to another rep! Finally said cancel my services I’ll go back to ATT&T even if it means terrible reception atleast I knew what I was paying each month and they knew what they were talking about when I did need to speak to someone (which was rare). Horrible… and it was EVERY SINGLE MONTH. They need to keep better notes and actually read them, know what they are talking about and be held accountable if they treats customers like I’ve been treated. Never again!!!!!

T mobile is trash they should be sued for promoting the best in 5g they are the worst company. Do not get t-mobile. They suck customer service is also trash. My phone doesn't work and they always tell me there working on a tower. It's always something.

For more than 15 days the speed of the Internet in our area (Norwalk, CT) has been from extremely low (5.70 Mbps) to zero, we have been in contact with a number of agents with what we have gone through the indicated troubleshooting without result.

After several conversations we learned that the problem is not ours, but that T-Mobile has been (and is) updating the Area towers, but they intentionally maintained this information hidden making us think that the problem was from the client and not technical.

The speed promised by T-Mobile is 33-182 Mbps; It is in writing, this affects the lives of people, from their work, school, contacts with their doctors, banks, security cameras, etc., we understand that a problem can occur but deceive customers making them waste time in a series of steps when they knew that the towers were not working and that this is the cause of the problem is fraud.

In my case they gave me $25 of credit, but that does not fix the problem is that they do not know when it will be fully arranged, not being able to keep up with the demand of the area, but nevertheless they continue to charge the total for the service and doing more contracts while making promises that cannot be fulfilled, this must be denounced in the strongest terms and take the necessary measures to be corrected immediately

I never received the SIM card they promised, so I had to visit their stores 3 times in Hamburg! Once they finally sent the SIM card it was broken...

The biggest scammers in Germany,

Last year I moved to a new apartment and I informed them on time so they could come and fix the internet. The technician came and disappeared in 20 seconds, told me to go and look for the Anschluss ( the access point) even though it was his job. I called the customer care again and they send me one more time the technician, this time even worse they send me a technician when I wasn’t home and he didn’t do anything. The internet However didn’t came. I called the customer care again and I was very upset. There was a woman who told me that the problem is my router, it is very old ( 2015) and that’s why the connection is bad and I am not getting the internet. So she asked me to order a faster speed internet with 5 euros more. What sie didn’t tell me is that if I buy this faster speed internet my contract will get posted again for another 2 years. I was desperate to get the Netz and without knowing this fact I took the fast speed internet but after two days it doesn’t work again. I called the costumer care again and this time I was really pissed but the lady who was there told me that I didn’t have the Anschluss and therefore no internet. I actually gave my resignation before 6 months already but due to the fact that I bought a new speed I was not allowed to resign. I hope that woman who took advantage of me not knowing this fact is never ever gonna be happy in her entire life, I wish her all the unhappiness in life because you don’t take advantage of innocent people. I had to pay 167 euros for the fixing even though it wasn’t my fault that the technician had to come 3 times and they promised me that I will get the money back and till date nothing came back. They didn’t even inform me that I could resign if I wanted to because the internet doesn’t work.

Anyhow I would never ever recommend anyone to buy anything from T mobile may be ho for Vodafone they are much better. It’s extremely sad that in a country like Germany there are still some companies which are working this way. Now I have to pay for this bad internet for another 1,5 years even though I don’t want to and zur Info I do speak fluent German so don’t worry if you don’t speak the language, these people just know how to trick you and how you take advantage of you regardless where are you from and what language you speak.

T-Mobile customer support is horrible! I literally spent hours on the phone with them while they tried to troubleshoot problems with their service. They were getting paid for their time, typically didn't fix the problem in that phone call, required more phone calls and more time and I had to spend all those hours on the phone (with no pay, of course) while I pay my bill every month.
Finally I tried to transfer my service to Verizon and couldn't get text messages phone calls or voicemails and found that T-Mobile would not release the line because they wouldn't accept the pin that I had been using with T-Mobile all the time I had their service. The part of porting my phone number (where I use THAT PIN and give other account information) was done with a Verizon and a T-Mobile representative on the phone at the same time with me. That pin worked at that time on the phone with T-Mobile's customer representative. I, therefore, installed the Verizon SIM card which didn't work and I was told I had to buy a new T-Mobile SIM card to get a new PIN, because they didn't accept the one that worked when I was on the phone with customer service for T-Mobile and Verizon. They also said I had to do that at a T-Mobile store or have no phone service at all until it's done. I have a friend who is very ill and I've not been able to receive any messages or phone calls until I deal with this problem which truly is not anything I could control, correct or cause or prevent. Things like this is why we have a very angry America!!!

Young skillful sales person never mentioned the same phone was available for $ 200.00 if she was over 55 and below poverty level. (ADP). She paid $ 700.00 and made to believe it was a good deal even though she had a phone less than 1 year old (that she was having problems with and only needed it to be fix so that she could use it again. Instead of fixing her phone that sold her a new phone. That hasn't worked since she got it. And "yes" customer service was call and for nearly two hours of them hanging up on her,,,, she is still without service and her money is gone. So this maybe the reason Senior citizens are homeless or frying in the over 100 degrees weather since the heat wave in Texas. Unable to get out in the heat and then on the streets.
There should be a law against sales personal at t mobile taking advantage of the poor and senior citizens.

to the CEO the following,, (will I hear from them? who knows)
Currently have a non working phone since purchased in May 2022,

Today I talked with Chris ID# 818 5515,
Gee, ID# 758 336
Jen ID # 1872050
Roger ID # 187 1827
Any Jay 3 187 6360

Alex (a supervisor) helped me to know newst-mobile was a scam sent to my email.
Which helped us a Great deal!

But she is still out of $ 700.00 for a phone that should have cost her only $ 200.00
Please help. Again, who willing pays $ 700.00 for anything they can get for $200.00.
(Especially, when their income is under the poverty income and they are on food stamps🤔)
And the phone is not working?

Thank You again.

Absolutely the worst, I don't like even giving 1 star to T-Mobile. The cell service is terrible, the hot spot too low on data to use all month, lots of hidden charges and lots of promises from sales people which never materialize. The customer support group is in the Philippines and hard to understand.

I had the service for only a month, cancelled and continued to be billed because T-Mobile only cancelled part of my account and never knew? Still being billed and hassled 7 months later! No one can help, supervisors never call as requested, but you'll get lots of apologies with no action.

Right now I owe over $400 and I have no idea what for, because cancelling my account closed it and it can't be accessed!

Do yourself a favor, don't believe the hype, it's all bs, I've spent countless hours to no avail.

DON'T USE T-MOBILE all the bad reviews are real!

T-Mobile is a nightmare and it's not worth wasting a dime on them!!!! I got a new iPhone from Metro by T-Mobile because I was able to get it cheaper. Their service is horrible and they have my iPhone locked so that I can't switch to another cell phone carrier. I've gone back to using my previous iPhone so that I can use another cell phone carrier.

When I'm at work, I can't get on the internet at least half of the time. When I was with AT&T, I could always get on the internet any time that I wanted. With T-Mobile, when I order groceries online from Walmart to pick up there, most of the time I wasn't able to place my order on my cell phone because I wouldn't have service. When I would get to Walmart, I would have to call them because I couldn't use the app to let the know that I was there to pick up my groceries. If I ordered something on the Sonic app while at home and picked it up on my way to work, I was unable to use the app to check in. I would have to push the red button to let them know that I was there to pick up my food. At work, I will listen to music on my Amazon Music app. Oftentimes the music would just stop playing and my phone would be buffering. NONE of these things happened with AT&T, so I switched to Cricket Wireless because they are a part of AT&T but cheaper. I honestly don't know how T-Mobile is able to stay in business when their service works maybe half the time!!!!!!

They wouldn't cancel my service because I'd already switched over to Cricket Wireless, so they couldn't send me a text message to verify that I am who I say I am, although I provided ALL other important information to them to prove who I am. I chatted with T-Mobile and they said they didn't have the "magic fingers" to unlock my phone, only the manufacturer did. So I contacted Apple but they told me that the carrier is the only one who can unlock my phone. They refused to unlock it because I've only been with them for about 34 days and I have to have service with them for around 180 days. There is NO WAY that I'm going to stay with Metro by T-Mobile for that long!!!! I want to use my cell phone like I'm supposed to be able to use it, I can't with T-Mobile. After I first switched to Metro for a different iPhone, I switched both me and my son. When I would text a friend, both of our phones would get her replies. That's REALLY weird and should NEVER happen!!! He has a completely different cell phone number from me. Again, they have absolutely no clue what they are doing and I truly recommend that NO ONE gets service with T-Mobile or Metro by T-Mobile. It's just NOT worth it at all!!!!!

Terrible service terrible customer service as well. I was a long time sprint customer with no issues until the switch to t mobile. Spotty service since the switch but recently much worse. Spent over 3.5 hours on the support chat and I keep getting told my lines work perfectly. Mostly 0 sometimes 1 bar in the middle of the city. The only tower it will connect to most of the time is us cellular lte. Customer service was sarcastic and rude. Just send a letter it will get there faster than you can make a call with t mobile. Now I have to buy off the 3 phones and go into the store to get them unlocked so I can go with a service that actually works. I am sure it will take many more hours in the store like it did when we had to switch from sprint. If I could give a zero I would. It should be criminal to take my money for this.

My husband and my phone were about to expire because we had 3G and Iphone 5 old phones. We went into the T-Mobil in Eastvale, CA and Aaron, Ricky and Mercy were so helpful with the changing of phones. So patient with us and always asking how we were doing. My phone was not transferring my voicemails and I was upset that I might lose some voicemails from my sister who passed away. Aaron and Ricky were determined to transfer my voicemails over into my new IPhone and they did.

They apply the wrong promotion to my account. I have to called every month to get the correct credit. What the F#%% is wrong with this company. Almost a year now , each call take about 30 minutes to an hour.

I signed up for a T-Mobile home internet trial. They said I could cancel in the first 15 days if I wasn’t satisfied with the service. What they don’t tell you is if you can’t get T-Mobile service don’t bother because it is a cellular receiver. Then they never let you go. I called to cancel because you can’t do that on the app. So far, I’ve been transferred twice and on hold for 45 minutes because some ridiculous person had to verify I had lousy coverage then transfer me to the technician who can cancel the service. I’ll let you know how it ends up.

Recently I signed up to have service with T Mobile due to a serious problem I had with my AT & T service being compromised by two unauthorized users and my service locked. AT & T said it would take up to five days to have the issue corrected and my service restored, so I decided to switch to T Mobile because of the many good reviews I read about it online. Two hours later AT & T restored my service and blocked the scammers. That is when my trouble with T Mobile began. "Customer Service" is anything but with these people! Over the space of two hours of being given wrong information and being repeatedly told that they could not verify my identity, plus dealing with people who could barely speak English and were obviously reading from a manual and not listening to me, my "service" was finally canceled after in desperation I went to a local T Mobile store and had the rep there call them directly to verify my identity. Wish me luck on my getting the $30 startup fee refunded! I am SO GLAD I canceled my contract with these incompetent boobs before it actually began!

I have the mobile hot spot and I have had absolutely nothing but problems! I, to this day cannot access my admin page so I can't change the password or check account usage or anything! Their 1 saving grace is that their customer service is great. But it sure would be nice to see my "online" account ONLINE.

I got better reception tying 2 can tigers with a long string. Was told they were no known tower issues. So why don’t I get service when I leave my house? Literally no answer from the Georgetown Ky store. Was told my iPhone 13 pro max was the issue!? Funny, cause it worked fine before T mobile, worked fine after I left t- mobile. Calling 611 is a crap shoot if you can even get an English speaker. Horrible service in Scott County Kentucky

They lie to your face and never flinch..Gave them a perfectly good phone and they gave me a phone they have locked because they sux so bad I left before 40 days..don't tell you that...So I have a two phones (new) I can't use...GOOD DEAL AYE...