T-Mobile Reviews 

Don't get your internet and tv contract here it's a mess. First subcontractor left a mess when he left without the internet working. He said that the signal was not coming into the house. Days later second contractor said signal was fine, the internet worked but the signal was awful. TV was not working correctly and gave weird images on the TV. luckiley we were still on trial within the two first weeks. We are switching to KPN

Kleine probleempje , perfect geholpen. Keep it going guys.

I have ordered an internet house 3 months ago , and I have been waiting all this period .
I tried to contact them but there were no respond .furthermore , they are giving a very silly reasons for this delay, finally I canceled my contract and went to another company

the worst company in the world i have been waiting the internet for more than 3 months and the only excusse from this big compay is that " it is not our problem, it is subcontacter's prblems" as a client do you expect from me to solve your problems with the subcontacters
thanks for two months waiting without internet in the 21 century

Subcontracters made a mess out of the installation. Couldn't get my TV to work with the T-Mobile TV-box, messed up my installation with KPN which was still working hours before their engineer came. T-Mobile customer service does not stick to their promises and does no effort to contact me after all my emails to correct the mess their subcontractors and they themselves made. When Gideon engineer, contracted by T-Mobile left, my TV was not working anymore, even not the KPN installation that was working properly before he touched it, and my WiFi is not activated. He threatened to rip out all equipment if I didn't pay the overcharged fee, that was significantly higher than the agreed price. This despite the fact that he left me with no Wifi and no working TV!!
I sincerely regret having said yes to T-Mobile's fibre optics internet installation!

Just moved to the Netherlands and trying to internet was meant be booked in for a set up…. Turned out it wasn’t, and the installers had ent even received instruction from T-Mobile. We now can’t get through to T-Mobile!

Since we have t mobile Internet at home are we most of the time without internet than with internet my phone always is in 4G mode at home i never have internet on my phone which is strange in the shop they say its a fault on my mobile but with the other provider we had before i never had this problem i always had internet on my phone i never recommended t mobile internet worst of all...

Since the first day of my home internet subscription, the speed was not reached, the technician who installed the system reported this issue, and after that I made 2 complaints about the speed, but again not proper action. my subscription is for 1GB, and the speed I'm receiving is sometime 500 MB with cable and 50 MB wifi !! sorry T-mobile but you don't deliver your promises, and you don't care about customers

I've been with out internet for 1.5 weeks now, when I first called to report the issue I was told that they would try to fix it remotely the next day and if it doesn't work, they'll book a technician to come out. There's been no technician or any booking at all.
Every 2 days I ring up to ask the status and I'm told "there'll be an update tomorrow" and then there's no update.

I had no internet. I called this morning t-mobile clientservice. They were very friendly and helpful and repaired my internet immediately.

I gave here four stars instead of five because the waiting line was quite long on the phone although I called first thing in the morning exactly at 09.00 o'clock.

More than 6 months waiting for glass fiber.

There is a lonely glass fiber cable outside my home, that has been sitting there for months. T-Mobile delegates the connection to a company, TofGroup. The TofGroup (tofgroup.nl) is "niet zo tof". Thanks to this company I'm waiting more than 6 months for the glass fiber connection. Instead of calling me, they called my wife while she was driving, behave very rude and tell her the won't call back if she could not talk at that moment.

6 months later my wife gets an email stating to which number we should call. Both the email and phone call should have been directed to me, but for some reason T-Mobile provided the wrong numbers.

I called T-Mobile several time about this but their answer was to "just wait".

In the meantime I'm still waiting for glass fiber, over paying to Ziggo, loosing more than 15 euros a month.

My monthly bill is 25€, but tmobile charged me 78€ extra for no reason. They ask you to pay the full amount of 104€ and then they will give the money back in 2 weeks!! They are obviously trying to take your money and if you don’t track then they have all. This is called fraud in real time. Stop apologizing for such.

I wanted to take tmobile as internet provider. They promised me it would take a week but it eventy would take 1.5 month. Best is to switch to kpn!!! They fix it fast and good

There is no zero or negative star rating. It's what they deserve clearly.
The process is extremely slow and frustrating to the core. Customer Service is arrogant and careless.
I have signed the contract / submitted the internet application on 29th April and until date i have not received any internet. On top of that they keep blaming on multiple third parties involved in the process. Its a massive loop hole.
After 40 days the third party alleged with someone else's hosue photo claiming they finished the connection in my house. Ohhh common!!! this is next level scam.

This company is a scam. This is unacceptable. I have been fighting for 6 months now for a refund of a fine I randomly had to pay in November after T-Mobile emailed me that they hadn’t received the router I sent back in September. I immediately called them on the same day I received this email and they assured me that it was a mistake as they had receive the router. They promised me that they would only take the money for a few days as it was already programmed in the system and give it back to me as soon as possible. This, OF COURSE, did not happen and I kept on calling and texting them to get it back. Among the many screenshots which are in my possession to prove this scam, this email which was sent to me in December said “ Goed nieuws: de terugbetaling waar we elkaar over spraken is goedgekeurd. En nu?
We gaan dit zo snel mogelijk voor je regelen. Het besproken bedrag (€ -75.00) wordt op je eerstvolgende rekening of de rekening daarna verrekend. Nog heel even geduld dus.”

But this is one of many lies as nothing happened since then. Every time I called them or texted them, they assured me the same thing: you will get a refund in a week. But WHERE IS MY REFUND SIX MONTHS AFTER ?????????????

Now it’s been 6 months, and I am still here talking about it as I am still waiting for my money, for a mistake made in November and proved to be a mistake even before the money was taken. This is clearly unaceptable to be fooled by a company like that. I wasted so much energy into being nice to them for being such a disorganized company but at this point, without any news from them, I clearly believe it is due to their incapacity. I’ve never had this experience before.



And yes T-Mobile, I will not stop to text you or call you until I get my 75 euros back. This is a great amount of money and I will not give up as it is only your fault, and clearly illegal what you are doing right now.

I hope I made myself understood. This is a scam. Save your energy for a more respectful company.

Terrible, can’t watching Netflix or play games (online). The worst connection ever!!!!

We are waiting for a functioning wifi since almost 3-4 weeks. Almost twice a week we are in contact with the customer service, still no solution. Real nightmare. Never again, super bad experience

Worst experience ever with this company. They first tell you you'll save money by having both mobile and Internet but both are totally separated entities that don't talk to each other so you need to create two accounts. But they do not tell you this in store, so it turns out as long as you are not creating the two accounts they don't give you the discount that goes with it, while you are still paying.
worst idea I ever had !

Why there isn't less than 1 star? Disastrous!

Four months passed and still couldn't install the internet for me at home!
Contact Ziggo, 2 days and bingo you`ve got internet.

Honestly, it couldn't be shittier! contact me, check my call records, and you will see why I am upset

The company keeps sending me invoices even after I have canceled all my services back in October last year (and my equipment has been returned). The unauthorized charging for ghost services started in January 2022 (3 months after I have paid my last bill, returned my equipment, and moved to a different house).
I've already called the company 3 or 4 times and, even acknowledging that I shouldn't be receiving the invoices, they continue sending them.
Nothing has been done so far to stop this recurring collecting process, and it has been very annoying to have to follow up on my bank account to make sure no direct debit is paid.