Taco Bell Reviews 

1,801
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 352 reviews, most reviewers were unhappy with their experience overall. Many customers expressed strong dissatisfaction with the quality of the food, often describing items as bland, dry, or stale. Reviewers frequently reported problems with their orders, including missing ingredients, incorrect items, and extremely small portions that did not match expectations. Issues like tortillas being only partially filled and shells being broken were also common. Conversely, some people mentioned positive interactions with staff, describing them as friendly, kind, and efficient, and noted fast service. However, some customers also noted issues with rude or unhelpful staff, long wait times, and a general lack of attention. While the overall product quality was criticized, some reviewers did find certain items to be fresh and delicious.

What people talk about most

Product

Clients share ambiguous opinions on product, with some reviewers expressing delight and calling the food... See more

Quality

Users describe negative interactions with quality, frequently reporting that food items are disgusting,... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising employees for being nice,... See more

Service

Reviewers highlight ambiguous aspects of service, with many customers praising the fast and efficient... See more

Order

People report negative experiences with order accuracy and fulfillment, frequently receiving incorrect or... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Went through the drive-thru. The cashier was friendly and I didn't wait long. I requested extra onions and was charged .25 cent but I do not consider 3 tiny pieces of onion extra and not for an extra... See more

Rated 2 out of 5 stars

I actually called the manager to compliment how great our order was about 5 months ago. Since then, crap. Tortillas are 1/3 full, tacos don't have all ingredients and shells are stale and we found a t... See more

Rated 2 out of 5 stars

Haven't been to a taco bell in probably 15-20 yrs. The burrito supremes have shrunk to half the size they used to be and have tripled in price. Thought the food to be on the bland side with the refri... See more

Rated 2 out of 5 stars

Never had a taco bell before . Premise was nice and clean staff friendly . But i wont be having another was vile like cheese and road kill in a wrap !!


Company details

  1. Restaurant
  2. Fast Food Restaurant
  3. Online Food Ordering Service
  4. Take Away Service

Information provided by various external sources

The official site of Taco Bell featuring the Why Pay More Value Menu, fast food nutrition guide, Taco Bell locations, franchise information, and career opportunities.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(1,801)

399 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Always disappointed

I go to this taco bell 2 or more times a week. Most times my order is wrong, missing items and this last 2 times I've went i got told they are out of meat,pop,fries,. I think it time to hire more help and order more product. Always disappointed

June 10, 2026
Unprompted review
Rated 4 out of 5 stars

The best thing about Taco Bell at…

The best thing about Taco Bell at Eastgate Shopping Centre, Basildon, was definitely Joseph. His customer service was outstanding from start to finish. He was friendly, professional, welcoming, and genuinely seemed to care about providing a positive experience for customers. In a world where great customer service can be hard to find, Joseph really stood out and made the visit memorable.

The restaurant itself was average overall and could perhaps benefit from a little more attention to detail in terms of atmosphere and presentation. However, the food was fresh, tasty, and arrived quickly, which was a definite plus.

What really made the experience worthwhile was Joseph's excellent attitude and customer-focused approach. Taco Bell is fortunate to have such a dedicated and hardworking team member representing their brand. Keep up the fantastic work, Joseph!

June 6, 2026
Unprompted review
Rated 1 out of 5 stars

Service Taco Bell first colonial Virginia beach

I was at the Taco Bell at first colonial rd in Virginia Beach on 6/5/26 st 5 pm to simply order fries and a burrito. After I noticed a door dash person had been waiting for her orders for about 28 minutes I had been waiting for 15 minutes and two other door dash people were waiting for a length of time. I paid by cash and told them I wanted my money back they couldn’t find my order after ten minutes they found it.

That is the worst service I had there. And don’t plan on going back

June 5, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely fed up with taco bell I…

Absolutely fed up with taco bell I ordered food last Saturday never recieved it they kept on chaging times . So I canceld mu order and im still waiting for my money. A disabled woman like me rely on delivery's I want someone to please have a look at my order no 868740380. I want my money back 20.71£ and im still waiting for my money . Haven't even recieved an email or nougnimg.
Contact me taco bell Ugently.

May 30, 2026
Unprompted review
Rated 3 out of 5 stars

Went through the drive-thru

Went through the drive-thru. The cashier was friendly and I didn't wait long. I requested extra onions and was charged .25 cent but I do not consider 3 tiny pieces of onion extra and not for an extra charge. The classic bean burrito is suppose to include diced onions. It is better not to order anything extra. This is not a one time incident, I just didn't go back in this time.

May 30, 2026
Unprompted review
Rated 1 out of 5 stars

Random burritos handed out at the window

For two years, I have been charged for the burritos I order, then given whatever is already made up. I tried one more time last week. Not one burrito was correct. They were all a cheaper burrito version. So I give up. there are many other places to eat that don't just hand out random food. So you won't be missed.

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible experience every time!

Horrible experience every time!!
To half filled drinks, wrong items, missing items, or destroyed items! Just went to Taco Bell today and got a party pack and every single one of my hard tacos look like they were smashed into the box! Spent $30 for a box of crap!!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Martin was amazing in High Wycombe

Martin was amazing in High Wycombe. They were really helpful on finding drinks and catering for any allergy’s and needs our group had. Over all the customer service was amazing and the food was just as good. Recommend anyone to come.

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely disappointed and frankly…

Absolutely disappointed and frankly disgusted with Taco Bell.
I order via Uber eats with specific instructions not to have any form of dairy on my food.
However Taco Bell in Crawley ignored my instructions and added melted cheese (which is not part of the ingredients anyway). Had I not checked I would have ended in hospital suffering a serious anaphylactic shock as I have serious allergies!
I am never ever ordering from Taco Bell again. People with allergies are not safe in this food chain.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Aaaaaaaaaaaa

Food = good
Drinks =good
Taco = good
Fries = if u have a cut on your lip it hurts but still good
Tables = slightly unstable
Windows = good
Chairs = some are padded
Staff = they are wearing purple
Service = relatively quick
Kiosks = all were working
Ground = was grounded
Lights = were light

May 27, 2026
Unprompted review
Rated 2 out of 5 stars

There is a short lady who was working…

There is a short lady who was working Sunday she is not customer service friendly at all she seemed as if she was lost on what to do with numerous orders and walking away while line workers was busting there backsides I had previous issues with this lady she seems demanding by telling others what to do while she sits on her duff playing boss the ones making food was doing an amazing job food was perfect double checked and hot

May 24, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look