TAG Mobile Reviews 

379
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 206 reviews, most reviewers were unhappy with their experience overall. Many people found it extremely difficult to contact the company, reporting unanswered emails, phone numbers that rarely connected to a live person, and very long hold times. Customers frequently experienced waits often exceeding an hour, only to be disconnected or find no agents available, making issue resolution challenging. However, some people were satisfied with the product, describing phones as awesome or decent, and praised the service quality, finding it excellent with good reception and easy setup once activated. Conversely, others experienced issues with phones malfunctioning, not charging, or having very slow data speeds that hindered basic usage.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with some customers reporting excellent experiences, noting... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with their... See more

Customer service

Customers consistently note negative experiences with customer service, frequently reporting that... See more

Customer communications

Customers had negative experiences with contact, frequently reporting extreme difficulty reaching customer... See more

Response time

Clients share negative opinions on response time, with many reviewers reporting extremely long hold times,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Was little disappointed in screen quality, scratched very easily, disconnects from apps, at times and have to reload them, such as Spotify, multiple times...Bluetooth works great on different speakers... See more

Rated 3 out of 5 stars

I love my new phone But my charger and block didn't work so I had to use my old one kinda bummer but overall love the A67L FoxxD

Rated 2 out of 5 stars

You guys don’t take the time to read anything through. You guys frustrated the hell out of me not reading every single page of my Social Security Verification Letter.

Rated 1 out of 5 stars

I signed up on 10/5/25. I got my phone on 10/10/25, which was quick, but I cannot port my number, because there is no way to do so. There is no way to actually contact the company, emails have been r... See more


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider

About TAG Mobile

Written by the company

Embark on an unparalleled wireless journey with TAG Mobile. Our commitment to excellence ensures unbeatable prices on quality phones from renowned brands like Apple and Samsung, providing you with reliable connections on the nation's fastest network.

Whether you opt for our prepaid plans or qualify for free government assistance programs designed for eligible low-income households, rest assured there are no contracts or credit checks involved. Benefit from our 24/7 multilingual support and personalized options tailored to your unique needs.

Join the TAG Mobile family today for not just dependable service and exceptional value, but for a wireless partner you can truly rely on.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

379 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.6

All reviews

(379)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was great once I got my…

Everything was great once I got my service, they sent me a sim card where my phone is esim, called them and they sent QR code to my email address and my phone was up and running within 3 minutes. I did have to wait on hold for 57 minutes, but it was a Friday night at 4:30, the man who answered phone was great.

October 20, 2025
Rated 1 out of 5 stars

HorribleTag mobile said I would get a free…

Tag mobile said I would get a free phone, in the application process, then hours later sent me an email and said I wasn't qualified. I received a sim card and thankfully, am old phone was unlocked and compatible with their service. Anymore I did the application, I included a number to be ported, it wasn't so I did it on line because I haven't been able to get anyone on the phone not to answer me enthusiasm I filled out the contact me form. So now, I don't know what to do but I would NOT use them if I had too do it again knowing what I know. HORRIBLE!

October 14, 2025
Rated 1 out of 5 stars

I asked to keep my own number

I asked to keep my own number. They sent me a new SIM Card to change the number to my own. As always it takes an hour to get a hold of anyone on the phone. Then they changed the SIM in my old phone (whose battery is dying) and didn't help the new phone. ARGGGGGHHHHH

October 27, 2025
Unprompted review
Rated 3 out of 5 stars

Was little disappointed in screen…

Was little disappointed in screen quality, scratched very easily, disconnects from apps, at times and have to reload them, such as Spotify, multiple times...Bluetooth works great on different speakers i have, in car for hands free, it's hard to hear breaks up sound wise..just a week in to this new cell service hoping it gets better.....

October 11, 2025
Rated 5 out of 5 stars

I was paying 200 and something dollars…

I was paying 200 and something dollars from my phone bill and I got behind in my bill got it shut off and now I have a nice working phone I don't have to worry about the bill for now, I can buy food for my children instead of pay for overpriced phone bill. Thank you very much tag for everything you do. And everyone you help the service is great and phone work wonderful easy Set up

October 19, 2025
Rated 1 out of 5 stars

Beware of hijacked phones

I am unhappy with their customer service as I called they picked up, then dropped me back in queue and then it said there are no agents available at this time. I also found out today my phone is connected to a VOIP and being re-routed through another state. I got an Apple Iphone 7 through this company but unable to login and create Apple ID and get what I need through this Iphone. Any government phones that you receive and free services are connected to benefits, you become their product and they can use your information for whatever they want to do to you!

October 24, 2025
Unprompted review

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